Skip to comments.Microsoft Internet Explorer has encountered a problem and needs to close. (NEED HELP BAD!!!!!)
Posted on 11/29/2005 1:59:48 PM PST by Chi-townChief
I'm suddenly getting the above message and I can't get rid of it. I've unloaded and reloaded Internet explorer 6 countless times over the past 5 days as well as patches, updates, virus checks, bot checks, et al. and keep coming up with the same problem. My e-mail is affected too. "kernel32.dll", whatever that means, seems to come into play here as well. Anyone know anything about this?
kernel32.dll is a Windows core file.
Sounds like your installation got screwed up somehow.
You don't happen to have ZoneAlarm installed, do you?
This happened to me awhile back. Your "kernel32.dll" is bad. You need to go to the driver site and download a newer one. A real pain in the gazoo.
De-install Explorer and load a good browser like Firefox or Opera.
Get Fire Fox!!!!!!
Download and use another browser, like Firefox or Opera,
both free (and more secure than MSIE).
If they also have the problem, then it isn't a browser
You also need to get a condom for IE; its a slut. Or better yet; practice safe surfing and lock it (IE) down and get Firefox.
I'm using Firefox right now - the beta 1.5 release seems to work; 1.07 doesn't.
Outlook Express 6 seems jazzed as well.
> You don't happen to have ZoneAlarm installed, do you?
What scenario did you have in mind?
... just fixed a problem with ZApro 6, where some earlier
update apparently nuked C:\WINNT\system32\msxml3.dll, and
XML-based dialogs, such as ZA's own Anti-Spyware panels,
no longer worked.
I had this. I have XP so I ran System Restore and set the wayback machine to a few days earlier when IE was working properly.
I have McAfee and also have scanned with Trend housecall. Also Spybot, Ad-aware, etc.
I don't think it is possible to truly uninstall IE.
Here is one thing to try - open the Control Panel and double-click on Internet Options. In the Temporary Internet Files box, click on the Settings button, then the View Objects button. Right-click on every line that displays in the next window and choose Remove. (Don't worry - these are ActiveX controls and other objects that will automatically download and re-install when you need them.)
Then close the windows and try IE again.
Glad that so many folks know something about all this. These guys who make up these messages for your computer - always about an "illegal operation" or a "fatal flaw" - kinda amuse me. Like they're cops or some kind of tough guys.
My problem is ModName:kernel32.dll - Windows 98, BTW.
I'd be interested to read what you have to say about zonealarm, also. I have it, and almost always get some zonealarm-related error (vsmon and others) at shutdown.....I'm so sick of waiting for scandisk to run at reboot....
Download mozillafirefox and forget Explorer. Since getting mozilla, I never have problems such as you mentioned.
Additionally, repeat KERNEL32.DLL errors can often be resolved by deleting your Windows swap file, WIN386.SWP, and letting it rebuild itself.
Agreed I think you have a virus. Try some free scans and removal tools if you can't go back to a system restore point. Google the symptoms and you may get a quick fix.
Using it right now but that doesn't resolve the Outlook Express problem - I'm also starting to wonder if my HD is starting to go as this machine is going on 6 years old.
I was having the most insane, inexplicable problems, including the Windows encountering a problem, , constant shutting down, getting kicked off the net, etc. I was on a thread complaining about it all and two people far more knowlegable than me pointed to ZoneAlarm as a problematic installation. I finally uninstalled it and have not had any problems since (fingers crossed).
I've seen PC's infected with loads of this and IE crashes constantly.
CAUTION: The reference to Kernel32 is the most common value that is added by the worm, but it is not the only one possible. In some cases, it may not be there. In addition to looking for and deleting this value, you must also look for values that refer to any file names that were detected as infected by this worm when you ran the full system scan. All such values must be deleted.
Check Symatec website they have removal instructions.
I'm had Zone Alarm for years and never a problem. I'm back on IE 6 now by the way and it's acting normal again - go figure.
Oh and here is a "free" way. Follow the directions AS IS becuase you can damage your computer if you do not.
This is pretty easy to rid yourself of:
> Download both of these:
> Killbox I have just updated to ver 184.108.40.206 which will work in removing
> files, so make sure you have this version.
> Run Dllcompare, by clicking the "Run Locate.com" then click Compare
> button... when done post the log..do not reboot becuase all the filenames
> will change otherwise. Have killbox ready, you'll have a few files to
> in a certain way.
> Open Killbox, click the option Replace on Reboot & click the box Use Dummy
> You'll see the path to the filename appear in the bottom box.
> copy & paste 1 at a time into the top box
> Click the red X, Say yes to the message box that comes up, then say No to
> the next box asking you to reboot.
> This is important becuase if you reboot before you are finished entering
> the files, you will have to start over again.
> Do the same for this entire list
> when these are all done, also add(just in case)
> Ok so a recap of this
> 1.)Copy a path & file (whole line) from the list here, and paste it to the
> first line(of killbox) 2.)Check the box 'Use Dummy' & click the Red X (for
> each File you enter, as it autoclears) 3.)Say "Yes" to first message, and
> "No" to reboot now(next message) 4.)Repeat for the entire list, and lastly
> C:\WINDOWS\SYSTEM32\guard.tmp as the last file
> 5.)Reboot, run the DllCompare again and post a new log.
> Hopefully that will clear pretty much everything for files.
Windows 98? Freepmail me with the specific error message, your virus program, any other "security" programs you are running as well as any upgrades you have made recently. I have a hunch something is conflicting with a recent upgrade you have made.
Go to the following site and download Kerio Personal Firewall. Then, uninstall ZoneAlarm and install the freeware Kerio Personal Firewall:
Well, nothing good. I was having all kinds of problems and FReeper saveliberty checked with her in-house techie who said its a Checkpoint product and they have all kinds of difficulties with it. They do not recommend it. I finally uninstalled it and things are for the moment much better.
What anti virus do you use? This was probably an email that infected you. I have had broadband for ten years and used zone alarm as long as it has been available. I am sure someone has had problems along the way, but on seven machines I have not. Now Norton firewall.....
Yeah - I've thought about that. The most recent things are the Microsoft security updates so I wonder if they're in conflict somehow.
I imagine you were infected by one or more viruses (using enormous security holes like MSIE and OE, what on earth where you thinking).
The absolute only 100% positive way to recover from any infection is to format and reinstall everything. Otherwise there are good odds you are still completely vulnerable.
One cannot expect a hard drive that is used daily to last more than three years. I replace mine every two years whether they need to be replaced or not.
McAfee and I'll also scan with Trend Housecall - I've used ZoneAlarm for years with no problem.
When it is first executed, it copies itself to %System% or %Windows% as Kernel32.exe, based on the control bits. Then it registers itself as a service process (Windows 9x/Me only). It creates the key log file %System%\Cp_25389.nls and drops %System%\Kdll.dll which contains the key logging code.
Don't know about that. Here and at work I recycle drives all the time. The OS drive in this computer is at least 6 years old. Hi tech for its time and now relegated to OS and page file duty.
See post # 34.
They could be, but if it is a Win98 machine, there could be residual conflicts that don't become apparent until "triggered".
For example, if you are using McAfee and using SSL encrypted e-mail, your outgoing mail will sometimes just freeze up. This is because when McAfee updates it's software it is sometimes coded to automatically turn on the "Scan outgoing e-mail" option, which completely freezes outgoing encrypted messages as McAfee can't access them.
That's just one of many scenarios where a problem exists, but you don't see it until an innocent upgrade turns it on.
I had this same problem and it turned out that I had a few viruses on my system that I had to find with HijackThis. Reloading IE doesn't do anything because the virus is still on the system and it will infect your newly installed kernel32.dll the next time you reboot.
I cannot remember the exact procedure, but it took a while to get my system completely clean. You have to replace the infected kernel32.dll with a clean one, do a sweep with Spybot, Ad-aware, and then HijackThis. After doing this, I think my system was clean. You may also want to look for other weird-looking file names in your /system folder and your /system32 folder. Hope this helps a little.
I keep getting a winfixer message supposedly from Explorer. I keep closing, it keeps opening. When I close it it closes out all of my other open documents.
Frustrating! I did a search of the harddrive and deleted all winfixer docs, but it still pops up!
I'm using beta Firefox 1.5 right now. The funny thing is I haven't done anything yet and now IE6 seems to be acting normal - strange!
Thank you very much.
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