Techies! Having Ethernet problems. Help!

12.09.05 | chickensoup

[Chickensoup]

I have a network that has not been working. My computer, the main computer works well through it and connects up to the cable without problem.

Computer number two just throws up these days but lets forget it for now. Triage works in computers as well as medicine.

Computer number three wants to hook up to the internet and it appears that it sends packets to the router but cannot receive. there is a Via RhineII fast internet adapter that needs attention. Device does not start (Code 10)

I am assuming that this is the card where the usb port is which blinks all the time.

I have run all the diagnostics and have uninstalled it and reinstalled it twice.

The only thing I see that I question is that the net address is not present and it is in a default state.

Ideas from brilliant techies appreciated.

[WV Mountain Mama]

Log in, moose biting sisters, and cheese jokes in 5,4,3,2,1...

[RabidBartender]

That sounds series.

[Paladin2]

First step - ping back and forth between the two machine to see if they can talk to each other (find current IP addresses if unknown).

[Chickensoup]

Would you explain

1)how to ping

2)Where to find the addresses?

My computer knowledge is a mile wide and an micron deep.

[LasVegasMac]

Log in, moose biting sisters, and cheese jokes in 5,4,3,2,1...

LOL.

Someone set us up the NIC.

LVM

[relee]

Try this

Start Run CMD

C:\> ping 127.0.0.1

C:\>ipconfig/all

[opticks]

Assuming you are on Windows...

Open the Command Prompt (under Accessories)

1) ping aaa.bbb.c.d (ex. ping 192.168.0.1)
2) type "ipconfig" minus parens.

[Viking2002]

Brilliant Techie Idea #1: Move the card to a different slot.

Brilliant Techie Idea #2: Look in your Add/Remove Programs applet. Some adware/spyware alters your network connections so the host server can proxy into your web browser and launch popups for Swedish porn sluts doing things with donkeys, and whatnot.

Brilliant Techie Idea #3: Look in your device manager. See if there's a memory address conflict and/or an IRQ issue.

Brilliant Techie Idea #4: Swap network cards. It doesn't take much of a power surge to scramble the card's firmware and bollux up the MAC address. Careful with this one, though, as some ISP's allow you through their firewalls based on that MAC address, and assign static IP's to them.

[Billthedrill]

When you reinstall the card you might want to check to see that DHCP (Dynamic Host Configuration Protocol) is enabled - this is how the card obtains its network address from a DHCP server. You might also have a bum card. I'm assuming the non-working machine is plugged in pretty much as the working machine is.

[Chickensoup]

1) ping aaa.bbb.c.d (ex. ping 192.168.0.1)
2) type "ipconfig" minus parens.

Start Run CMD

C:\> ping 127.0.0.1

C:\>ipconfig/all







Wont that hurt the computer? I am not sure what an IP is but dont you not mess with it?

[Chickensoup]

1) ping aaa.bbb.c.d (ex. ping 192.168.0.1)
2) type "ipconfig" minus parens.

Start Run CMD

C:\> ping 127.0.0.1

C:\>ipconfig/all







Wont that hurt the computer? I am not sure what an IP is but dont you not mess with it?

[Chickensoup]

Brilliant Techie Idea #2: Look in your Add/Remove Programs applet. Some adware/spyware alters your network connections so the host server can proxy into your web browser and launch popups for Swedish porn sluts doing things with donkeys, and whatnot.

I have adware and no swedish porn stars do anything with donkey on my computer.

[Chickensoup]

Brilliant Techie Idea #3: Look in your device manager. See if there's a memory address conflict and/or an IRQ issue.

the device manager just tells me that there is a big yellow triange with an exclamation point attached. It says device will not start (code 10)

[opticks]

No. I promise.

[JohnCliftn]

You may need to configure your router. Most routers these days can be configured through HTTP; i.e., using your web browser. Try putting "http://192.168.0.1" in your web browser's address field. If this brings up a Login prompt try Username "admin" and password "password" or password "1234". If this brings up a setup menu you will probably want

• Dynamic IP specification from your ISP (cable company)
• Automatic supply of DNS servers from ISP
• Simplest choices for anything else.

If I am right about this you will wind up with

1. Router IP address 192.168.0.1
2. Machine 1 IP address 192.168.0.2
3. Machine 2 IP address 192.168.0.3
4. Machine 3 IP address 192.168.0.4

Note that the IP address of the other side of the router is set by the cable company.

[Chickensoup]

Brilliant Techie Idea #4: Swap network cards. It doesn't take much of a power surge to scramble the card's firmware and bollux up the MAC address. Careful with this one, though, as some ISP's allow you through their firewalls based on that MAC address, and assign static IP's to them.

I went in and looked at the card that is attached to the UBC port. I assume that this is the fast internet adapter...am I correct. My daughter and I tried to unscrew it without sucess. Should I call tiger direct?

[andyk]

Pinging simply determines whether a computer can communicate with another IP address.

Running ipconfig on your computer will tell you what its IP address is. Running ipconfig with no additional flags (ipconfig/all is ok) will never cause any harm. It's informational only.

[Chickensoup]

I'm assuming the non-working machine is plugged in pretty much as the working machine is.

yes.

DHCP (Dynamic Host Configuration Protocol)

Where is that??

[freedom9]

Disconnect/reconnect the power to your cable modem to reset it before hooking up to a different computer or it won't work.

[FLcitizen]

No, ipconfig /all will only display information about the pc's network configuration. You can determine the IP addresses of both pc's. Once you determine the current IP address of each machine, you can use ping to determine if the network interface card (NIC) is working.

[andyk]

So, computer number 3 has a USB ethernet adapter? It's not wireless, right? Your ethernet cable plugs directly into this USB adapter? Typically, those USB ethernet adapters are plug-and-play; they require no setup. Have you tried a different USB port? Is this going to a hub which is attached to your cable modem, or does your cable modem have multiple ethernet ports on it?

[Chickensoup]

how do I get to the black screen? I thought it was a right click on start...

[Viking2002]

Jeezus. There's your whole answer. You bought it from Tiger Direct. *SIGH*

'UBC' port? That one never came up on my A+ cert tests. Is the card an expansion card, in a slot, or is it physically attached to the motherboard?

[twntaipan]

Was your cable modem originally connected directly to the computer that works? If so, then the problem may be that the ISP has locked to the MAC address of the first computer.

All is not lost, however.

Most routers have a MAC clone function--which makes the ISP think it is communicating with the original computer.

Give that a try.

[Redcloak]

Reformat all of the drives an install Linux on all of the boxen.


Just kidding! (Aw c'mon... Someone had to say it!)

Make sure that the router and the anti-social machines are using the same domain names. Pinging is a good idea too. Open a command prompt window and type something like ping 192.168.1.xxx where xxx is the local address of another machine on the network. The one healthy and happy machine is, I'm guessing 192.168.1.100. If the boxes can ping one another, then the problem lies elsewhere.

[andyk]

Windowskey-R brings up the run dialog.

Type in "cmd", and it'll open a command prompt.

Or, Start | Programs | Accessories | Command Prompt

[Chickensoup]

'UBC' port? That one never came up on my A+ cert tests. Is the card an expansion card, in a slot, or is it physically attached to the motherboard?

I think it is USB.

it is an expansion card.

[Chickensoup]

My wrong it is not an USB port it is a netword port. looks a little bit like a big telephone jack.

[andyk]

I think it is USB.

it is an expansion card.

It's got to be one or the other. USB would be an external little box that plugs into one of your USB ports. An expansion card would be internal; installed into one of your PCI slots.

[andyk]

My wrong it is not an USB port it is a netword port.

You need to install/update the driver. Did the computer come with a drivers CD?

[Chickensoup]

So, computer number 3 has a USB ethernet adapter?
It looks like a biiig telephone jack connected to a card flickering with a green light.

It's not wireless, right?

right. I have a linksys router.

Your ethernet cable plugs directly into this USB adapter?

Yes and then comes down and plugs into the lynksys router.

Typically, those USB ethernet adapters are plug-and-play; they require no setup. Have you tried a different USB port?


There isnt another big one like this on it.

Is this going to a hub which is attached to your cable modem, YES

or does your cable modem have multiple ethernet ports on it? NO

[stylin19a]

Has this network ever worked ?
Sounds like your network is only wired ?
What OS's on each PC ?

Ethernet port & USB port are 2 different things.
Ethernet cable end looks like a phone plug.

Some Ethernets ports have to be activated in the CMOS setup.
Same with USB ports.

The workgroup name on the other PCs needs to be the same name as the main PC.

Code 10 is mostly a generic hardware error codr...could be drivers.

[freedom9]

Note to self.

Read the post before replying.

( I have several computers. Spent a day trying to get the other one on the net. Didn't know the modem had to be reset before hooking to another computer.)

Don't know nothing about networking.

[Viking2002]

Once again, is it a card that plugs into the board, or is a part of the board itself? This is an important question.....

[andyk]

Okay, just to clarify, this is probably an on-board ethernet port. It's not USB. If you don't have a drivers CD with which to install the network driver, then browse to the manufacturer's website (using the working PC, obviously), and search for the model number, etc., within their downloads section. You should be able to download the network driver from their site if you can't find the CD that came with the PC. BTW, was this PC ever connected to the network prior to this?

[Chickensoup]

Got the command prompt

[Chickensoup]

Then it is an expansion card that has the big phone jack in it that flickers green and connects to the linksys with the gray cord.

[relee]

C:\> ping 127.0.0.1

[FLcitizen]

1. Do all three pc's use ethernet cables that plugin to a router and the router plugin to a cable modem?

2. If so, what type of router do you have?

[Chickensoup]

Has this network ever worked ? YES for about a year and a half. I unplugged the computer and it all went to heck.


Sounds like your network is only wired ?
What OS's on each PC ?The two unattached are xphome and momma is xpPRo

Ethernet port & USB port are 2 different things.
Ethernet cable end looks like a phone plug. that is the thing I am talking about and it flickers green. has a grey cord that goes through the wall to the momma computer and plugs into the linksys.

Some Ethernets ports have to be activated in the CMOS setup.
Same with USB ports.

The workgroup name on the other PCs needs to be the same name as the main PC.

Code 10 is mostly a generic hardware error codr...could be drivers.

I tried to reinstall the drivers with the driver disc that came with the computer. It said that the drivers on the computer already were better than any option on the disc.

[andyk]

Got the command prompt

The fact that the device has an error when viewed in the device manager tells me that you should start by verifying that the correct driver is installed. Let me know if you have the original drivers.

When you find the original drivers, the easiest thing to do is:

1) Delete the device from the device manager.
2) Reboot the machine.
3) When the OS detects new hardware on the reboot, you'll want to put the CD in, and allow the hardware wizard to search it for the driver.

[relee]

C:\> ping 127.0.0.1
should give you something like this...
Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

[Chickensoup]

Once again, is it a card that plugs into the board, or is a part of the board itself? This is an important question.....

a card that plugs into the board with a big telephone jack on it.

[Chickensoup]

You need to install/update the driver. Did the computer come with a drivers CD?

I tried to reinstall the drivers with the driver disc that came with the computer. It said that the drivers on the computer already were better than any option on the disc.

[andyk]

BTW, don't worry about all the pinging suggestions for now. If your network device has an error and can't start, all the pinging in the world won't tell you squat.

[Chickensoup]

If it is on board it is part of the mother board which is the flat board that everything plugs into. this is an big telephone jack connected to a card standing on the mother board.

[andyk]

It said that the drivers on the computer already were better than any option on the disc.

Doesn't matter. The current drivers may be newer, but they're not better, if the device can't start. Follow my previous instructions, or just try installing the older drivers. If you're going to try installing the older drivers, you might as well start from scratch by deleting the device within the device manager.

Don't worry. If there are newer drivers, you can download them once you get it working with the original drivers.

[andyk]

Okay, so it's a PCI ethernet card.

[FLcitizen]

Have you run the ipconfig /all from command prompt yet?