Skip to comments.Sears Apologizes for Booting Officers
Posted on 05/31/2007 5:35:39 PM PDT by george76
Sears corporate officials have apologized to two police officers who were told to leave the retailer's store at a Des Moines mall because their uniforms distracted the store's security guards.
Officers Richard Glade and David Coy said they were kicked out of the Sears store in Merle Hay Mall in separate incidents this month.
"They told me that while I was in the store, I'd probably interfere with thefts they were monitoring," Coy said. "I said, 'Well, that's great.' She said, 'No, it's not,' and that they paid people to monitor that activity."
Kimberly Freely, a Sears spokeswoman at the company's headquarters in Hoffman Estates, Ill., described the episode as a case of mistaken identity.
"Our store management was attempting to address an ongoing issue of excessive socialization between mall security officers and store associates, which had been hampering associates' productivity," Freely said in a statement. "In no way was this an attempt to prevent on- or off-duty officers from shopping at our store."
Glade said he joined his wife at the store to buy a dishwasher when he was kicked out Monday. Glade said he asked for permission to take his morning break and went to Sears to help his wife shop.
"I don't think I was in the store for three minutes when I was asked to leave," he said.
"The guy was grinning the whole time he was asking me to leave. He said I was a deterrent to the store. Then he threw me out."
The Glades decided to buy the dishwasher elsewhere.
My favorite line...
“The Glades decided to buy the dishwasher elsewhere.”
My favorite line...
“The Glades decided to buy the dishwasher elsewhere.”
Many of us have decided to buy stuff elsewhere.
Most places would be happy to have some uniformed police officers shopping there.
In New Orleans, it was the “officers” ripping off the store.
Sears needs the sales.
and the second point too.
I just threw away a Sears Kenmore dishwasher....piece of junk. I’ve had nothing but trouble with their dishwasher (broke & replaced), washing machine (broke & replaced), refrigerator (twice repaired), and dryer (broke & replaced.) The stove is holding up just fine, but we’ll probably replace it to match the new dishwasher.
Now I know why Sears hawks insurance with all their appliances. They are pieces of junk.
Sears needs to (publicly?) reprimand this guy. Firing I leave to their option.
But hey, I hardly shop at Sears anymore and if it goes to zero, who'd notice?
'Coy' she really isn't, is she?
With a REAL cop in the store, crime might be deterred, thereby not giving the wannabe the opportunity or need to flex his manliness and "authority", thereby negating the need for his job, but also negating his usefulness in life.
That officer must have given the Sears associate a ticket in the past.
Sears tried to blame their weak 1Q earnings today on the price of gas.
What a joke.
Last time I was in a Sears was about 2 years ago. Heard they were having a clearance on a certain widget (an appliance). I knew who made that widget for Sears and it is the best brand out there. (Same brand also makes cheapos and Sears sells the cheapos too.)
Bought $800.00 worth at around $20 a pop. Cleaned them out. Lowest I got on eBay for them was $70.00.
The last time I was in a Sears before that? Hmmm... Oh, I know. I went in about 6 years ago to buy a wrench to replace one I borrowed and lost.
I have worked with plenty of their appliances. Depends who makes them as to whether they are any good or not. But always a crap shoot unless you know who made the item.
I have had Kenmores for years and so have my folks have Sears for years and years and never needed repairs except belts when they wear out!
Washers, Dryers, Stoves and Frigs
How well I know. I have installed plenty Kenmore dishwashers.
OK, corporate apologies, but have they fired the personnel?
Read my post #14 for the answer.
For 15 years I regularly broke a $20 Craftsman tool at least two to three times a year in the course of my job and took them all back for the lifetime guaranteed replacement.
I figure my $20 (actually it was $60 because I lost it twice and bought new ones) purchase cost them over $600-$700.
My mom/dad’s Sears Kenmore clothes dryer worked for 26 years without a service call.
Send Sears some TUMS : )
Whats a Frig?
Is it anything like "whats a ute?"
I bought some underwear at Sears and it wore out.
I didn't think they still made Kenmore. I have installed a lot of Whirlpool and a few GE dishwashers. I might talk to the Sears guy and get on his list.
masturbation, frig is a slang term derived from the Middle English meaning, to quiver. Generally used in reference to female masturbation.
Now that you mention it, it has been awhile since I saw one. Of course, health issues took me out of the biz 4 years ago.
I was for a while too but am getting back. OldEagle is getting old.
Just HAD to go there, didn’t ya?
Is this by any chance related to your screen name?
BTW, Welcome to Free Republic.
I tried to resist... LOL
Nope. It was a reaction to a post about someone hanging on to the edge of the cliff with their fingers. I signed up moments later and it just made sense. Weird but true.
Sears should be ashamed. Besides many security people are backed up, yes, real police.
K-Mart is a chain I’ve hated for years. I do very little shopping at Sears since K-Mart bought them.
Any time they get bad press, it’s probably deserved.
Pretty funny. The veterinarians on Marine Corps Bases are also Army soldiers.
The trouble with today is those great names in the pass have been taken over by the X generations and most of those barracudas have no knowledge or the honor and integrity of those men from the silent generation and how they did business!
Those great companies are nothing but an empty shells of what they use to be!
Thanks a lot for me it was short for refrigerator...
I never heard of that potty dictionary!
Yeah, I wish I hadn’t heard of a few things I have heard of too...
Everything we have bought from Sears has been a disappointment. The last thing was a lawn tractor. Never again! I told my spouse that if ever I buy anything from Sears again to just go ahead and knock me in the head for being so stupid.
Same here. K-Mart really screwed them. I used to have a Sears hardware store about 2 minutes from my house. Used to go there all the time. Then K-Mart bought Sears and the hardware store took out half their hardware so they could sell - appliances. Yea like people pop into hardware stores to buy dishwashers every weekend. About a year or so later, the place went out of business.
Haven't been to Sears since.
The high dollar half life handles flaked Faberware cheap paint and inhibited heat distribution.
Once proud, but now hiding my Sear's cookware at fish camp.
Now it's time to get the real stuff.
I bought a sears washing machine in Jan. 01. Before it was a year old it had broken down 3 times and they would come out to repair it. I tried to file a lemon law claim for a new machine but they told me that it has to break down 4 times in 12 consecutive months before that LL could be activated.
I got mad. Well, I bought a masters protection plan (insurance) from them and pay $110.42 for 2 years coverage. Since I bought the machine I've spent $333.26 on insurance. They have repaired it about 12 times. Each time they come out to fix it it cost them $145.00+ part. That's conservatively about $200.00 in total to fix my machine.
Now, when you multiple that $200.00 times 12, repairing my machine has cost them about $2,400.00.
Every time it breaks down hubby says, 'let's just go get you a new machine'. I tell him no, it's the principle of it, they should have replaced my lemon years ago but they wouldn't.
I just looked at my protection plan and it expires in Nov. of this year. Almost time to renew it again.
With a REAL cop in the store, crime might be deterred, thereby not giving the wannabe the opportunity or need to flex his manliness and “authority”, thereby negating the need for his job, but also negating his usefulness in life.”
As a bookkeeper who hates crome of any kind, I have always advocated this:
If you or your group are owners of a shopping mall or a larger size strip mall, make plans in your building for a FREE space for a “sub-station” for the local police or sheriff. It will make their presence a benefit for your customers, and you will be a community hero for making things easier for the cops. A total no-brainer to me.
“Washers, Dryers, Stoves and Frigs”
My wife hasn’t complained so I’ve kept my frig for a long time too. Now my mojo, that’s something else.
That would be a fridge.
Heh. Here's a great example of a manager getting so lost in the details that she's totally lost the big picture.
"What forest? All these trees are in the way!"