From your link - LOLOLOLOLOLOL!:
“Hayden’s wife of 42 years, Katie, who was also on the flight, was less impressed. Even as her husband struggled with the agitated passenger, she barely looked up from “The Richest Man in Babylon,” the book she was reading.
“The woman sitting in front of us was very upset and asked me how I could just sit there reading,” Katie Hayden said. “Bob’s been shot at. He’s been stabbed. He’s taken knives away. He knows how to handle those situations. I figured he would go up there and step on somebody’s neck, and that would be the end of it. I knew how that situation would end. I didn’t know how the book would end.”
I saw that same quote on Florida Cracker’s blog-that woman is one cool customer.