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Microsoft lengthens Xbox 360 warranty
Yahoo ^ | 4:55 pm PDT July 5, 2007 | Ben Silverman

Posted on 07/06/2007 2:25:12 AM PDT by Caipirabob

No longer content adhering to the adage, "if it ain't broke, don't fix it," Microsoft on Thursday announced that it will extend its Xbox 360 warranty coverage to three years from date of purchase. The warranty covers any consumer who experiences the general system failure indicated by three flashing red lights, more commonly referred to as the "red ring of death." Both shipping and repair costs will be covered.

The new warranty will represent a $1 billion pre-tax charge on Microsoft's earnings for the year's final quarter. This marks a notable setback for the company's Entertainment & Devices division, who reported a $315 million operating loss in the third quarter.

(Excerpt) Read more at videogames.yahoo.com ...


TOPICS: Business/Economy; Miscellaneous; News/Current Events
KEYWORDS: microsoft; videogame; xbox
I got a console for Valentines' Day this year. Decided on an XBOX 360. Later we bought a Wii for the kids, who love it.

Did my share of research on the user sites for the XBOX 360 and this topic was noted to an extreme. So when I bought my box, I made sure I purchased a 3 year "replacement" warranty. It guarantees me that if it breaks, I bring it over and they hand me a new one. If I lose the HD, I'll be PO'd, but I won't have to deal with a 2-3 month turnaround time I see reported.

It's very sad that such quality issues are presenting such a problem. Let the buyer beware.

Also, with the XBOX 360 vs the Wii, the titles for the XBOX started stacking up and I noticed over half were "First person shooters". The Wii titles were far more various in genre and more family friendly. Yet for HD graphics, racing, sports and some very well done shooters, the XBOX delivers quite a rush on a 52' screen with the stereo turned up.

To each their own. Enjoy...

1 posted on 07/06/2007 2:25:14 AM PDT by Caipirabob
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To: Caipirabob
I guess I noted the genre of the games because when you're trying to unwind, a variety of game experiences is best. FPS can be stressful, and it's not what I'm looking for a lot of the time.

So when we got the Wii, if it's raining outside my son, daughter and I are playing tennis, bowling or trying to prevent rabbid rabbits from overrunning the planet by squirting them with carrot juice or assaulting them with plungers.

My kids are the right age for this and we have a blast.

Anyways, two very difference emphasis on gaming experiences, IMHO. We loved the Gamecube for the kids, and that enjoyable play experience has been enhanced with the Wii.

2 posted on 07/06/2007 2:30:14 AM PDT by Caipirabob (Communists... Socialists... Democrats...Traitors... Who can tell the difference?)
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To: Caipirabob

Microsoft facing $1bn Xbox bill
Microsoft has said that it is facing a bill of more than $1bn to cover the cost of offering extended warranties, after failings with its Xbox 360.
The company admitted it had been forced to make “an unacceptable number of repairs” to the consoles after key hardware failed.

Customers who suffer the problems will now be given a free three-year warranty, the company said.

The failures are indicated by three red flashing lights on the console.

Microsoft, has not revealed how many of its machines have suffered the problem, but said the number was “bigger than we are comfortable with.”

It added that the move - which will also see some people reimbursed for postage and repairs on consoles which were out of warranty - was aimed at keeping the loyalty of its customers.

“The majority of Xbox 360 owners are having a great experience with their console and have from day one,” said Robbie Bach, president of Microsoft’s Entertainment & Devices Division.

“But this problem has caused frustration for some of our customers and for that, we sincerely apologise.”

It added its Xbox division was still expected to make a profit during the financial year beginning 1 July 2007.

Migration manoeuvre

Separately the company has announced an October launch of its advanced version of the Xbox - the Xbox 360 Elite - in Japan, where it lags behind Nintendo and Sony in the console market.

And the company has also unveiled plans to open a software development centre in Canada which it said was a way of hiring talented people from abroad who would struggle to obtain a US working visa.

The Vancouver location would “allow the company to continue to recruit and retain highly skilled people affected by the immigration issues in the US”, Microsoft said.

Story from BBC NEWS:
http://news.bbc.co.uk/go/pr/fr/-/2/hi/business/6275728.stm

Published: 2007/07/05 21:11:57 GMT

© BBC MMVII


3 posted on 07/06/2007 2:38:17 AM PDT by Covenantor (America's Fifth column is in the White House and Capitol)
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To: Caipirabob
To each HIS own. Fixed it for you.

Must be a dammslow news morning. Hopefully not the calm before the storm.

4 posted on 07/06/2007 2:38:33 AM PDT by Past Your Eyes (Some people are too stupid to be ashamed.)
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To: Caipirabob

Truth is, I’m shocked. Every other Microsoft technical blunder has received no support from the company, and any assistance would exceed the cost of the product in question. But here they’re doing what I view as the right thing - fixing a defect.

Now if only HP would start replacing (or at least offering at a reasonable price) the stupid hinges that keep breaking on their laptops, I’d be a happy person.


5 posted on 07/06/2007 2:47:12 AM PDT by kingu (No, I don't use sarcasm tags - it confuses people.)
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To: Past Your Eyes; Xenalyte
Must be a dammslow news morning.

When the best the new media can dredge up is one of the Clintons condemning President Bush for what amounts to a pardon for Scooter Libby (I know, just a commute of jail time) then yep, it's pretty slow.

To each HIS own.

I didn't want to exclude Xenalyte. "She" isn't even close to a "he" outside of swinging a mean sword. ; ) Lots of lady gamers out there.

Cheers!

6 posted on 07/06/2007 2:51:32 AM PDT by Caipirabob (Communists... Socialists... Democrats...Traitors... Who can tell the difference?)
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To: Caipirabob
I blame it on Hitler.
7 posted on 07/06/2007 2:55:25 AM PDT by peyton randolph (What we have done for others and the world remains and is immortal - Albert Pike)
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To: Caipirabob

the blue box, they dont disappoint

8 posted on 07/06/2007 3:15:27 AM PDT by Flavius
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The 360 is a very heavy piece of machinery but they seem to have been a bit cheap when it comes to cooling.
With 3x3.2 GhZ CPU and a 500mhz ATI Video card (with it’s own cooling, naturaly) there is quite a few Watts going trough this thing so why didn’t they just make the cooling system better in the first place?
It’s the overheating that seems to be the most common problem for people, of course if you place the thing in the space below your tv along the with the DVD player and close the doors then you are asking for it but not everyone are that weak minded.

The investment in memory isn’t that big either, to be fair it’s a 700mhz RAM so it works fast but why 3x3.2 GhZ CPU and only 512 MB RAM??

And your certainly not allowed to open the thing up!
Why would anyone want to you ask? well, the thing is nothing more then a PC and since I have a MCSE Certification (Microsoft Certified Systems Engineer) I’m allowed to take huge tower servers apart but this tiny lil’ box is beyond me according to them....

Oh well, great games, looks great with HDTV and Live is fun (except when 13 year old kids lose over and over and start to go insane...) so I’ll survive... at least until the next Grand Theft Auto game that they payed a couple of fifty million bucks for (Bill had some spare cash).

9 posted on 07/06/2007 3:21:30 AM PDT by XavierXray (Everyone needs friends, just make sure you have more then your enemies.)
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To: Caipirabob

I tried the Wii bowling game a few weeks ago at a relative’s house.
Pretty amazing piece of equipment.
Lots of fun.


10 posted on 07/06/2007 3:39:05 AM PDT by Vinnie (You're Nobody 'Til Somebody Jihads You)
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To: Caipirabob
"She" isn't even close to a "he"...

But, then, is "she" a "they"? Ah, the King's English. Even the Queen doesn't use it any more.

";^)

11 posted on 07/06/2007 4:13:35 AM PDT by Past Your Eyes (Some people are too stupid to be ashamed.)
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To: XavierXray
Which is why I bought the Intercooler right after I got my Xbox for Christmas. I think they came out with that add-on after identifying potential cooling problems late in development, so they simply attempted to fix it with an aftermarket product.

That add-on is a MUST, and for $25, it's well worth getting one so you can avoid the hassle of dealing with Xbox's piss-poor customer service.
12 posted on 07/06/2007 4:48:46 AM PDT by Lusis ("Underlying most arguments against the free market is a lack of belief in freedom itself.")
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To: Caipirabob
...the XBOX delivers quite a rush on a 52' screen with the stereo turned up.

That's quite a screen. Is that in your living room?

13 posted on 07/06/2007 5:03:22 AM PDT by RightFighter
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To: Past Your Eyes
Even the Queen doesn't use it any more.

Ah...my random slaughter of the English language continues unabated - lol!

14 posted on 07/06/2007 5:25:46 AM PDT by Caipirabob (Communists... Socialists... Democrats...Traitors... Who can tell the difference?)
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To: Caipirabob; Past Your Eyes

Thanks, Bob! There are quite a few of us.

You can tell a woman’s behind a game character if the game toon is normal-chested. Guys who play chick toons make them huge-hooted. ;)


15 posted on 07/06/2007 6:40:31 AM PDT by Xenalyte (Lord, I apologize . . . and be with the starving pygmies in New Guinea amen.)
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To: Caipirabob

360s are failing at about a 30% rate.... And that’s with the oldest being not even 2 years old.

MS has been lying and covering up its 360 problem forever. Only when fiscally forced to disclose did they finally, and even still will not provide anyone with accurate return/repair rates... only give canned “they are reliable” responses.

The XBOX division of MS is an utter failure fiscally, over 20 BILLION burned in over 6 years and no end in sight to the hemoraging.

Buy a Wii for the fun, and get a PS3 if you want great graphics and first person shooters.

360 has hit a wall in sales, Halo 3 will give em a little spike, but nothing over the top. 360 is going to be another 20-25million worldwide sales system...

Long term, they will wind up 3rd place this generation. Wii will be number one sold system in about 2 months worldwide, in spite of 360s 1 year head start. PS3 will overtake 360 in total sales sometime in late 08 to mid 09.

Shareholders should be demanding MS shut down the XBOX division, its a fiscal black hole, with no end in sight.


16 posted on 07/06/2007 6:47:19 AM PDT by HamiltonJay
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To: Caipirabob

Every kid I know that got an xbox for Christmas, now has a broken xbox-including my son. I am very happy to hear this.


17 posted on 07/06/2007 7:08:27 AM PDT by nyconse
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To: rdb3; chance33_98; Calvinist_Dark_Lord; PenguinWry; GodGunsandGuts; CyberCowboy777; Salo; Bobsat; ..

18 posted on 07/06/2007 7:10:35 AM PDT by ShadowAce (Linux -- The Ultimate Windows Service Pack)
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To: Caipirabob

I really like the gaming experience with my 360. I’ve mostly been into racing games so far, although I also have Call of Duty 3.

I just wish they’d address the quality issues - they really need to get the new-process (60 nm?) chipset done, to reduce the heat output, too. It’s unbelievable how much heat this thing produces, which is undoubtedly related to the reliability problems. I’ve had mine since last September and have had to send it in for replacement with a refurb once already. Getting it replaced took a rather long time - 2 or 3 weeks just to get the shipping box delivered, in the first place, although it went reasonably fast (”only” another 2 weeks or so) after that. I have no expectation at all that the replacement will be any more reliable. Also, I bought an extended warranty, to 3 years, but it’s not a replacement warranty. I guess this basically renders that useless. I should probably ask Future Shop for a refund on it, since I no longer need it.

Typical Microsoft, all around. Customer service and satisfaction is a largely unknown concept to them.


19 posted on 07/06/2007 7:27:38 AM PDT by -YYZ- (Strong like bull, smart like ox.)
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To: Covenantor

“Microsoft, has not revealed how many of its machines have suffered the problem, but said the number was “bigger than we are comfortable with.””

As in, virtually every launch console has failed, by many accounts. Some people have been through 3 or 4 of the things so far.


20 posted on 07/06/2007 7:29:25 AM PDT by -YYZ- (Strong like bull, smart like ox.)
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To: -YYZ-
“Microsoft, has not revealed how many of its machines have suffered the problem, but said the number was “bigger than we are comfortable with.””

Makes you wonder what number they would be comfortable with.

21 posted on 07/06/2007 8:18:06 AM PDT by marvlus
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To: Caipirabob
“He” has traditionally been considered the generic single person pronoun and I, personally (as a woman), think that women are being petty and stupid when they object to it. Using “he” is far better than “it” and is far more grammatically correct than “they”. It all comes down to this - do we really have to change all the -man extensions too?? I mean, I know our society has embraced this politically correct manner of speaking, but there’s a point where it must stop. To me, replacing “he” with “they” is akin to replacing mankind with humankind, which still brings up questions in my head (should it be “personkind”? Or maybe “hupersonkind”? Are you laughing yet?!)
22 posted on 07/06/2007 9:01:21 AM PDT by Kaylee Frye
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To: RightFighter
...the XBOX delivers quite a rush on a 52' screen with the stereo turned up.

DOH!!! This should be 52" - inches!!!! LOL!!! Sorry 'bout that.

It's a JVC. Nice picture. I didn't pay anywhere near the price listed 18 months ago.

23 posted on 07/06/2007 9:34:35 AM PDT by Caipirabob (Communists... Socialists... Democrats...Traitors... Who can tell the difference?)
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To: Kaylee Frye
LOL! I am now. : )

I didn't really think twice about it. I'm not familiar with the source of the quote so I made the best reference I could recall for it.

My random slaughter of the English language knows no boundaries...Caffeine deprivation at 5:00AM is a savage thing!

24 posted on 07/06/2007 9:38:25 AM PDT by Caipirabob (Communists... Socialists... Democrats...Traitors... Who can tell the difference?)
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To: Caipirabob

LOL! Yes, 5 AM is not a time when it’s easy to use grammar properly!! ;)


25 posted on 07/06/2007 9:56:00 AM PDT by Kaylee Frye
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To: Xenalyte; Caipirabob

ROFL!! As one married to a “large-hooted” womming for almost 40 years, I can tell you that they (the big hoots) are overrated. And I bet she would agree.

Love that tag line. Might steal it for use elsewhere some day.


26 posted on 07/06/2007 2:22:11 PM PDT by Past Your Eyes (Some people are too stupid to be ashamed.)
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To: Kaylee Frye

Or how about “wombperdottir”?


27 posted on 07/06/2007 2:24:23 PM PDT by Past Your Eyes (Some people are too stupid to be ashamed.)
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To: Caipirabob

Red ring of death here, and no, it’s not from a bad lunch.

I remembered reading your post, and I got lucky in searching for it. Happened today with my son and I. The three red rings indicating hardware failure. I remember getting the extended plan from Best Buy, but I will have to find the paperwork or contact Best Buy to verify. I hope I don’t have to contact Microsoft. Oh well.


28 posted on 08/09/2007 2:01:16 PM PDT by BigBlueJon (Superman wears Jack Bauer pajamas to bed.......Jack Bauer wears George W pajamas.)
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To: BigBlueJon
Hey Jon, I'm up now...but this is because of a bad lunch! I know, TMI, however you don't need the paperwork. Best Buy should have your name recorded in their system. Simply bring the hardware, they can look you up. You should be ok.

I remember asking them those details and that was one of them for the "replacement" warantee.

Hey, maybe if it's a problem with the HD (you lost the data anyways then) you can work out an upgrade to the Elite? What's the difference after the price drop? $50? Just a thought.

29 posted on 08/09/2007 7:55:16 PM PDT by Caipirabob (Communists... Socialists... Democrats...Traitors... Who can tell the difference?)
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