Skip to comments.Sprint Cuts 1,000+ Customers For Excessive Complaining
Posted on 07/11/2007 6:10:16 AM PDT by GeorgiaDawg32
JACKSONVILLE, Fla. -- Hundreds of cell phone customers are being given the boot, accused of being too high maintenance.
Sprint-Nextel is disconnecting more than 1,000 subscribers on grounds the clients call customer service too often and make "unreasonable requests."
The 1,200 people getting dropped will have to find a new carrier by the end of the month.
A Sprint representative said the average customer calls customer service less than once a month, but the 1,200 clients getting the boot call 40-50 times as often.
(Excerpt) Read more at news4jax.com ...
At least they can be let out of their contracts.
Well, I’ve owned a cellphone for four years, and have yet to call customer service even once.
I wonder if these high-maintenance customer have anything else in common?
The remaining millions of unsatisfied customers have already left!! I hear they are also going to drop customers who don’t use their phones often enough!! What gall!
Maybe Sprint is on to something. If only we could cut the America haters in Hollywood, the RINOs and the leftie moonbats....if only...
I don’t blame Sprint. I have never called them regarding my service or bill.
As a former retail level technical type person, I wholeheartedly know the types of people SN is ditching. High maintenance whiners. Ones who call in to claim a month of credit for one lousy dropped call. Ones who call in to complain about not getting signal strength while in the basement. And of course those who call in and are initially rude to the CSR’s.
Only 1200 out of millions of customers... these must be the creme’ de la creme’ of idiot customers.
Sprint handles it customers the way Congress handles Iraq.
or as quite a few I personally know....getting billed for services they did not subscribe (sign) to or getting double-billed, or charged for overseas calls they did not make....etc.....etc...
Exactly. According to Sprint, these people were logging in 40-50 calls per month. That’s more than one call per day on many occasions. The tip-off to me was that the people Sprint is cutting loose were said to often times request information on other user’s accounts. Hmmmmm. It reminds me of a lot of the type of people I see come into Judge Judy’s courtroom (i.e. losers).
Too funny, work with customers long enough, and this becomes a Dream Scenario..the stuff that makes a smile come to your face for no apparent reason to anyone but you...
Sort of like the guy from the enzite commerical “Bob”...
I am thinking of letting my husband go for the same reason.
Nextel’s walkie-talkie beep is aggravating anyway.....
Maybe the customers were calling to complain about dropped calls-something that happens A LOT with sprint-I know, I’m one of their customers.
Also use to have a retail store, restaurant and lodging, same thing. A few whiners took up half our time and all of our sanity. I no longer give this personality type the time of day.
If I tried to drop my phone plan, they’d insist on me paying through the remainder of the contract. Wonder how that works when the phone provider drops the customer...don’t they have to honor the contract until it expires?
My bet is Nextel callers were calling about lack of coverage or dropped calls.
Do you call and complain 40-50 times a month?
not I, but I’m considering dropping sprint when my contract expires anyway. I’m tired of the dropped calls (I’m talking 5 bars to zero in the blink of an eye, then 5 bars etc..on clear days, not rainy, foggy, etc..) and quit calling to complain years ago..