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We gotta get out of here: Stranded airline passengers find an advocate
IHT ^ | September 20, 2007 | Jeff Bailey

Posted on 09/20/2007 10:06:08 AM PDT by vietvet67

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To: vietvet67

The time period should be one hour or whenevr an airline knows the delay will be one hour or more.

Actually, it should reduce expenses for the airlines since they wouldn’t have to keep the engines or power generators going.


21 posted on 09/20/2007 10:50:04 AM PDT by wildbill
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To: MEGoody
I've been through hour+ delays several times, but the longest was the Valentine's Day storm last winter. Three hours! I always travel with my laptop, (absurdly overpriced) water (that can only be purchased behind security), snacks, a paperback novel, and a puzzle book. I feel terribly for novice travelers, folks with medical conditions, and the people traveling with families. Little ones don't do well in situations like that.
22 posted on 09/20/2007 10:57:50 AM PDT by Lil'freeper (Don't taze me, bro!)
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To: fatnotlazy

Well you need a law, or recission of laws. Right now, if a passenger trys to get off of a plane without permission, the passenger will get arrested. You do not have the right of free movement so you are, in effect, a prisoner, on the plane.


23 posted on 09/20/2007 11:04:29 AM PDT by Truth29
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To: vietvet67

3 hours... I would say she is a frontwomen for the industry..

If a plane cannot take off within 20 min of the time scheduled after boarding passengers. The Passengers should be disembarked, the flight canceled or rescheduled and the Passengers Compensated..

3 hours is a Load of Crap.

W


24 posted on 09/20/2007 11:23:19 AM PDT by WLR (Build the Fence)
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To: wastedyears

wastedyears wrote: “I don’t know how long the APU would hold out for once the engines are off.”

The APU runs off the aircraft’s fuel tanks. Since it consumes far less than the main engines, it could probably run for days. They do consume some oil. I don’t know what would run out first, oil or jet fuel, but I imagine it would take quite some time.

As for being stranded, there is no reason whatsoever for stranding passengers for hours. There are several ways this could be dealt with...a return to the terminal (if there’s an open gate), using a staircase truck or stand and deplaning/shuttling passengers back to the terminal, and/or servicing the plane and providing food/water to the passengers. All airlines should have contingency plans for dealing with problems like this. Various responses should be automatically triggered depending on the length of the delay. Of course, that requires a degree of organization that seems to be missing these days. I travel fairly frequently, and the airlines seem to be in constant crisis management mode. They spend all their time stomping out fires rather than eliminating the causes of those fires. It seems very chaotic to me, but I’d love to hear an airline employee’s perspective.


25 posted on 09/20/2007 11:36:33 AM PDT by CitizenUSA
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To: Mr. Jeeves

Mr. Jeeves wrote: “Once this story came out, American Airlines should have instantly lost 80% of their customers.”

That would be best, but it won’t happen. I don’t know the percent (it’s probably pretty high), but many employees don’t get to choose which airline to use. I bet business travel is a large percent of total travel, and of that, many make arrangements through travel offices. Individual passengers can’t typically walk away from an airline that mistreats them (some businesses have contracts with specific airlines), and I bet the airlines know this.


26 posted on 09/20/2007 11:42:04 AM PDT by CitizenUSA
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To: CitizenUSA

Oh, I thought the APU ran off the engines. I didn’t know it was its own power source.


27 posted on 09/20/2007 11:54:30 AM PDT by wastedyears (George Orwell was a clairvoyant.)
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To: fatnotlazy

Before deregulation...airlines had to charge the same fr a particular route. The competition was in the amenities....food, service, pretty flight attendants and good looking and comfortable airline interiors.


28 posted on 09/20/2007 11:58:33 AM PDT by woofer2425 (You will all be using Macs within 10 years)
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To: fatnotlazy

Before deregulation...airlines had to charge the same for a particular route. The competition was in the amenities....food, service, pretty flight attendants and good looking and comfortable airline interiors.


29 posted on 09/20/2007 11:59:01 AM PDT by woofer2425 (You will all be using Macs within 10 years)
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To: AnotherUnixGeek; lilylangtree; fatnotlazy; wastedyears; Kozak; Mr. Jeeves; ...

This thread seems to be studiously ignoring the elephant in the airport. Namely WHY are there so many long delays, and many more that are much shorter but still a significant inconvenience and totally unnecessary?

As with most problems, this one is caused by government. The Department of Transportation publishes official reports of “on time departure” rates for the various airlines, and “departure” is defined as pulling away from the gate within 15 minutes of scheduled departure time. The airlines then use these official figures in their advertising. Those passengers imprisoned on the tarmac for several hours are nearly always on flights which had “on time departures”. If the plane goes back to the gate, it no longer counts as an “on time departure”. If it sits on the tarmac for 12 hours, it’s still an “on time departure”.

Only one simple change is needed, but government is notoriously poor at making simple changes that are needed. Report “on time ARRIVALS”, not departures.


30 posted on 09/20/2007 12:02:27 PM PDT by GovernmentShrinker
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To: wastedyears

wastedyears: “Oh, I thought the APU ran off the engines. I didn’t know it was its own power source.”

The APU is a separate jet engine and generator (that’s the jet engine noise you typically hear when boarding an aircraft). It generates the power and bleed air necessary to start the main engines. If the APU is inop, they have to bring in a portable power unit, creating a delay.

The aircraft should be able to run off the APU generator for extended periods of time, but the APU will eventually deplete the aircraft tanks and/or run out of oil. I don’t know the typical APU fuel consumption rate, but it seems quite small compared to the thousands of gallons of fuel on board.


31 posted on 09/20/2007 12:13:51 PM PDT by CitizenUSA
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To: CitizenUSA

Gotcha


32 posted on 09/20/2007 12:17:50 PM PDT by wastedyears (George Orwell was a clairvoyant.)
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To: Truth29
“a prisoner on the plane”. You are correct. When you enter on board an aircraft, you surrender to the custody of the airline. If you make any move to free yourself from being trapped, regardless of the time, you will be in serious trouble. To me, that is partly the fault of the airlines, and partly the fault of govt. agencies.

There needs to be a law that keeps one from being a criminal if they try to exercise their freedom while being held in custody on a plane.

33 posted on 09/20/2007 12:20:20 PM PDT by CobraJet
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To: vietvet67
Yeah, that's what we need, more laws!

If there's a problem, more government involvement is sure to make it better!

</sarcasm>

Here's an idea: Get the word out every time this happens, then don't use that airline any more. The loss of revenue from the bad publicity will quickly persuade the airlines to change their policies.

Too many people believe that lawsuits, petitions, laws and government enforcers are the best or only way to fix something. The long-term effects of that thinking are usually worse than the problems they sought to solve.

34 posted on 09/20/2007 12:25:18 PM PDT by TChris (Governments don't RAISE money; they TAKE it.)
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To: GovernmentShrinker

GovernmentShrinker wrote: “This thread seems to be studiously ignoring the elephant in the airport. Namely WHY are there so many long delays, and many more that are much shorter but still a significant inconvenience and totally unnecessary?”

The hubs are overwhelmed. Take O’Hare. That place is nearly always chaotic, and I think it’s simply because they try to cram too many aircraft into a single airport (opening another hub would probably be VERY expensive). They don’t appear to have any flexibility left in the system. All it takes is a few aircraft mechanical problems or a bit of bad weather. Since there is little or no wiggle room, the chain effects spread through the entire system.

I rarely get through O’Hare on time. It’s either a delay for an open gate or a sit on the ramp waiting for a slot to take off (or both!). For smaller flights, it’s like they are playing musical gates. Two or three gate changes isn’t abnormal at all, and that’s a symptom of a system out of control. I actually pity the airline employees aka master jugglers.


35 posted on 09/20/2007 12:31:53 PM PDT by CitizenUSA
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To: TChris

See post #26. A lot of us can’t just switch airlines unless management approves. We need a way to force a legal exit from extended imprisonment on a plane that isn’t going anywhere.


36 posted on 09/20/2007 12:36:33 PM PDT by Truth29
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To: TChris

You’re right. Get government involved and things will get worse.

Was trapped on a plane once. Between the bad air and having a jag on I was ready to put in a new doorway. Only a cold wet towel saved the plane from structural damage. lol


37 posted on 09/20/2007 12:37:20 PM PDT by vietvet67
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To: CitizenUSA
On a flight 2 weeks ago, our APU went out just as we separated from the gangway. Everything went out, and it was eeeeerily quiet for many minutes.

We were in the sky within a half hour... but my confidence in that pretty little 757 was surely shaken, LOL.

38 posted on 09/20/2007 12:37:31 PM PDT by Teacher317
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To: GovernmentShrinker

You may be right that there is an incentive to report departures on time, however, I’m not concerned with reporting procedures but only with actual circumstances that cause delays.

If the airlines were required to disemplane passengers whenever they had knowledge of an impending one hour delay, they either wouldn’t put them on the plane or would taxi back to the loading ramp and let the passengers disembark.


39 posted on 09/20/2007 12:40:46 PM PDT by wildbill
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To: fatnotlazy

“I used to love to fly — now it’s a royal pain in the keister.”

And did you “love” the prices?


40 posted on 09/20/2007 12:44:33 PM PDT by Wuli (u)
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