Posted on 10/09/2007 9:43:10 AM PDT by BGHater
We’ll lose the signal for no reason and I am in Arizona! It takes about five minutes before it is up and running again. I would love to get out of that contract as we never had these problems with Cox.
Just wait if the Dem’s get all three branches of government
this next election....taxes will go sky high, crime will sky rocket, regulations will increase.....AND NOTHING WILL WORK. Just like COMCRAP!
Voice quality on our VoIP service was poor for the first three months, to the point where an international conversation was impossible (poor analog segments added to the problems there). Firmware upgrades and a router change (principally setting up the VoIP box as a demilitarized zone) made all the difference in the world and the voice quality is now near perfect.
If you work for a larger company who can afford to invest in good equipment and SW then I see no reason to have bad service. The residential market isn’t there yet though.
She should ask for a jury trial...
Horror stories. Here’s mine. Had Verizon phone service and needed to make some changes. Nearly had a nervous breakdown trying to deal with them. Horrible service. Switched to Fibernet and it’s great. Had Charter Cable/Internet service. They recently were bought out by Suddenlink. Service is still good. When our Modem went out, they came right away and replaced it. We seldom lose connection, even in storms. Pretty happy with what we now have.
If just one of those Democrats running in ‘08 realizes that crappy customer service is the single issue he can ride to the stars, we’re screwed. The other candidates can haggle over gay marriage and stem cells all they want - nobody’s even going to notice them.
HATE COMCAST and dumped their service last month. We now have verizon phone, DSL and DirecTV.
We’ve had no trouble with verizon...directv was easy and now we have everything on one bill.
hubby is thrilled with Directv and their NFL ticket.
Locally here in SoCal Comcast was bought out by Time Warner. I would have to say I’m not pleased with Time Warner. Comcast was better.
Interesting. Our switch from Comcast to Time Warner showed a marked improvement. I hated Comcast. (Internet only. DirecTV is awesome and I trust Verizon with my phone.)
I have Verizon for my BB service. It really has the best coverage.
“Have I got your attention now?”
LOL!
Ah, the stories I could tell about Sprint’s local phone “service.” Why, the day I finally got fed up and dialed the Utilities Commission for my state, the line worked just long enough for someone to pick up the phone at the other end...
This is typical of how a phone/cable company operates. I used to do contract work for Sprint and I’ve seen how these businesses operate, or lack thereof. The entire customer side of the business is like a massive bureaucracy. One hand has no idea what the other is doing, or if it even exists at times.
These places try to run a local business from hundreds of miles away and they do a horrible job at it. The management of such companies believe that all they need to serve their customers are a bunch of call centers and work at the customer’s premises will just magically happen as soon as the customer service rep hits the Enter key.
I work in IT now, and when we require the phone company to do something during a project, I always advise that whenever the phone company provides a date for when their task will be complete to not expect anything to be working that day and to plan accordingly. I’ve only been wrong once with this. lol
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