I’ve been watching the interns somewhat where I work and they seem to have a very strong work ethic, but when I encounter the service industry it is pretty bad.
I have been of course follwing my nieces and nepews and generally they are all doing well. However, these kids all graduated five years and more ago. It will be a few more years till the "Game with no Losers" "Special" crowd hits the scene in force. The ones that have gone through all the program, starting with K-12, will be the ones absolutely inequipped for setbacks. "If I am Special, why aren't I Boss?" will be a bitter lesson.
Already, we hear of "Helicopter Parents". If an employee's parent called me to complain about a review, etc., I would respond, "I value independent thought and confidence in one's talents above all things, which is why they are fired this instant."
Managers are second-guessed and hamstrung by Personell and Legal departments all the time. When outsiders come in and do it, as if the Company were a Grade School, it's the last straw.