“Do they issue you a new one?”
No. You provide your own handset. I just used a cheap handset I had laying around. It works fine. They do issue you a phone number to receive incoming calls. It might not be in your local area code, but it works.
And you’re welcome.
Another tip. Drop your mega-bank. This is in the category of if-you-lay-down-with-dogs, you’re-gonna-get-fleas. Their business tactics are machiavellian, to put it kindly.
You can get a much better deal on loans, credit cards, etc at a good credit union. Shopping around is the order of the day, of course. A lot of folks have been touting ING direct, and they do look to be a better deal than the mega-banks, but their rates on savings don’t appear to be as good as some of the larger credit unions.