"We shall pay any price, bear any burden, meet any hardship, support any friend, oppose any foe, in order to assure the survival and the success of liberty."
Posted on 05/02/2008 12:06:26 AM PDT by prisoner6
First of all the originaly thread can be found HERE.
Secondly, THANKS to ALL who have helped address and resolve this situation. I believe quite a few FReepers contacted the company as I did, and I'm sure that helped. In addition I have to say the corpporate management addressed the situation in a timely, professional manner.
Here is the update with some comments I posted in the original thread.
I haven't been online since yesterday, so I haven't been able to update, but here is how things developed. Around 9:15AM Eastern MAy 1st I spoke with a rep over the phone. Her name was Susan, she was very polite and understanding. We had a nice conversation, she apologized, took my contact info and forwarded the situation to Management.
Around 2:20PM Eastern I was contacted by Regional Manager Mike Creives. (Apologies on my part if I have his name wrong. I was in a noisy place on a cell phone...sigh) He apologized as well and said he would be visiting the store May 2nd, new flags were on the way and he would make sure the crew knows how to display them.
Apparently there was some problem with the lanyard. I'm not sure I understand that, having my own flag pole and with both my sons having raised and lowered tons of flags in scouting, but I admit I am not familiar with the flagstaff at the KFC store.
In any case KFC is handling the situation, and I am sure the company is taking the correct steps and doing what it can to make sure this sort of thing doesn't happen again.
Mr.Creives asssured me the company is very supportive of the United States (well, one would think that's pretty obvious but it was nice to hear!) and respectful of the flag.
While that was developing Mr.Rick Maynard in KFC PR was classy enough to join FR and post to the original thread. He posted several times and included an email contact. IMO that was a very bold thing to do on a public forum. Several other FReepers have pointed that out as well.
Sadly because I was offline during that time, I missed the opportunity to respond and thank him. I intend to do that ASAP.
So it appears that KFC as addressing the problem, taking positive steps to correct it, and doing all it can to see that it doesn't happen again.
Again I would like to personally and publicly thank both Mr Creives and Mr. Maynard as well as all the FReepers who took and interest and responded. It was gratifying to see a timely response from a corporation like KFC.
prisoner6
prisoner6
I hope he sent you a couple of coupons for the trouble...if so, save me a leg.
KFC tonight!
That kind of effort on KFC’s part is appreciated. I’ll make an effort to let people know about it. Of course, it required a concerned citizen to get the ball rolling so thank you too, prisoner6.
No corporation can keep all their employees in line all the time.
If they are taking steps to correct the situation, that’s plenty good enough.
It sounds like they were responsive, polite and motivated to make things right.
Kudos to them. I wish all corporations were as devoted to making things like this right.
"We shall pay any price, bear any burden, meet any hardship, support any friend, oppose any foe, in order to assure the survival and the success of liberty."
Ping to you Rick. Welcome to FR.
Good luck, sir!
Over here in Britain, I’m impressed. Going to KFC now!
I love the smell of fried chicken in the morning. It smells like victory.
Appreciate you posting this update, prisoner6. You didn’t have to do that, but we thank you for it.
As I mentioned in my e-mail, by the time I’d identified the restaurant in question, the franchisee had already taken care of the situation (which didn’t really surprise me).
Anyway, thanks for bringing this to our attention, and thanks to everyone for providing an opinion on the issue.
Best to all of you.
Kudos to KFC and to you for the manner in which this was handled.
You should write this up as a Case Study that could be used in many venues.......in house, under or graduate level PR/Communications.
Well done.
KFC will stay my favorite chicken!
Thank you KFC. You came through, just as I thought you would.
I’m impressed with the savvy of KFC, particularly you in this situation. This is how corporations get in trouble these days with their consumers: it starts as a few discussions on a few boards/blogs, and then, depending on the nature and severity of the incident, can spread like wildfire all over the Internet. Usually, by the time it hits the traditional media (newspapers, TV, radio), it’s already out of control and the company in question invariably has to end up apologizing to someone (while neglecting someone else).
Well done, and I think I might make a special trip to KFC in the next few days. I love KFC, but it’s not in a convenient location for me. This convinces me to make an out of the way trip for a bucket.
Welcome to FR. Your willingness and representation of KFC is very appreciated. Now, how can I convince you to start using trans fats again? If need be, I’ll beat up a couple of PETA freaks for ya!
Oh, one more question, is it corporate policy that pedestrians are not to be allowed in the drive thru lanes? I live close enough to walk to a KFC and my dog loves the hike and I was refused service in the drive thru. If it is the policy, can you explain the “why” of the policy?
Thanks.
Wow, impressive. Now since we have a KFC official here they could end the Freepathon with a couple of buckets of chicken to Jim as he’s recovering. I’m sure he’ll appreciate that. ;^) Again, kudos to KFC.
Please yes. While I still eat KFC, it isn't as good as it used to be. Now I'll just as likely choose a competitor, in the old days there was no competition.
Thank you for your actions — and for being open as to who you are when posting here. Best PR job I’ve seen in quite a while...
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