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Rocky Mountain Chocolate Factory Refuses Bathroom Access to Diarrheic 5-Year-Old
Consumerist.com ^ | June 23, 2008 | Alex Chasick

Posted on 06/28/2008 12:50:04 PM PDT by Oyarsa

A reader writes: "Last night we were out with friends and went to the Rocky Mountain Chocolate Factory at Bella Terra/Huntington Beach. We were eating outside as my 5 year old daughter got an uncontrollable urge to use the bathroom and began crying and screaming 'diarrhea, diarrhea.' I ran into the store with her in my arms, begging to use the bathroom and they refused multiple times."

I explained she had diarrhea and couldn't hold it and told them she was about to go on the floor. They refused again and never offered me any alternatives. I begged them to have a heart and that she was 5 but by that time she had lost it all over herself and me.

(Excerpt) Read more at consumerist.com ...


TOPICS: Local News
KEYWORDS: bathroom; customerservice; diarrhea; disgusting; madivan; newbie; poop; rant; rockymountain
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Please read the source in its entirety, including the update at the bottom of the posting at the source URL.

1 posted on 06/28/2008 12:50:07 PM PDT by Oyarsa
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To: Oyarsa

The hell with them. Let the kid go on the floor.


2 posted on 06/28/2008 12:51:30 PM PDT by P8riot (I carry a gun because I can't carry a cop.)
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To: Oyarsa

So ridiculous.

I don’t know what’s worse, that they couldn’t let the poor kid go, or that they wouldn’t let her go because they were afraid of liability.


3 posted on 06/28/2008 12:53:31 PM PDT by RockinRight (I just paid $63 for gas. An icefield in Alaska is NOT the Grand Canyon. F--- the caribou.)
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To: Oyarsa

Ok, when is the first joke about this happening at the chocolate factory going to come in?


4 posted on 06/28/2008 12:55:09 PM PDT by DeusExMachina05 (I will not go into Dhimmitude quietly.)
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To: Oyarsa

Consumerist needs daily content - some days they are the champion of the ripoff victim, other days they are a too-large megaphone for the usual me-me-me crowd.

Why is the chocolatier’s responsibility to “offer alternatives?” The mother is an adult and the child has been on this earth for five years - has the mother never experienced a bodily-function emergency before especially during the child’s infancy?

We always stop by a mall or shopping center’s directory to get an idea of where the public restrooms are - common sense, Be Prepared etc.

I get a nagging feeling this mother might be the same whose 5 year old destroys the churchgoing experience by acting up for a full hour each Sunday.


5 posted on 06/28/2008 12:56:33 PM PDT by relictele
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To: Oyarsa

**Legally**, if they didn’t purchase the food from the merchant, the merchant may be able to deny the use of the bathroom., or at least they should.


6 posted on 06/28/2008 12:57:44 PM PDT by Perdogg
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To: DeusExMachina05

Free samples?


7 posted on 06/28/2008 12:58:54 PM PDT by Old Professer (The critic writes with rapier pen, dips it twice, and writes again.)
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To: Oyarsa

That’s too bad. I’ve run a few retail stores in my life and the bathroom thing was an issue in a few places:

One store (high society type) was very open with restrooms, they went so far as to allow a male employee to use the women’s bathroom as he was a transgender person.

Another store (high crime) had a policy of no bathroom use whatsoever. One day some employees decided to break that policy and ended up with a man coming out of the bathroom with a ski mask on and a big gun in their faces.

But I’d say this place was wrong for what they did. A child in an emergency at a location that doesn’t have crime issues should be allowed to use the bathroom.


8 posted on 06/28/2008 1:01:22 PM PDT by Fox_Mulder77
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To: Oyarsa

The manager of the Chocolate Factory is Willy Wanker.


9 posted on 06/28/2008 1:01:37 PM PDT by CWWren (Suppose you were an idiot and suppose you were a member of Congress....but I repeat myself.)
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To: relictele

“I get a nagging feeling this mother might be the same whose 5 year old destroys the churchgoing experience by acting up for a full hour each Sunday.”

A 5 year old can destroy the church going experience???

Who cares what she does in church at a moment like this. She was a sick child.


10 posted on 06/28/2008 1:05:50 PM PDT by driftdiver
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To: Oyarsa

Hard to say, some places it is the place where employees keep their purses and you can’t let strangers go in there. My son worked at Target and it had a big public restroom and people were always pooping all over the floor in the bathroom and IN THE DRESSING ROOMS TOO.


11 posted on 06/28/2008 1:06:26 PM PDT by buffyt (Glowbull Warming: The Greatest Hoax Since Y 2 K !!!!!!!!!!! FOLLOW THE $$MONEY$$)
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To: Oyarsa

She had the Hershey squirts.


12 posted on 06/28/2008 1:08:40 PM PDT by manic4organic (Send a care package through USO today.)
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To: Perdogg
**Legally**, if they didn’t purchase the food from the merchant, the merchant may be able to deny the use of the bathroom., or at least they should.

Regardless, it sounds as if they did go there to eat from reading the article.

13 posted on 06/28/2008 1:09:33 PM PDT by Zack Attack
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To: Oyarsa

Sorry, I couldn’t care less.

Is this what Free Republic is for?


14 posted on 06/28/2008 1:12:51 PM PDT by PGR88
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To: Oyarsa
began crying and screaming 'diarrhea, diarrhea.'

I do this all the time just to see peoples' reactions.

15 posted on 06/28/2008 1:13:48 PM PDT by SIDENET (Hubba Hubba...)
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To: Oyarsa

Zero tolerance is not confined to public schools. I wonder if the employee who invoked it went to a public school.


16 posted on 06/28/2008 1:13:57 PM PDT by Bernard (If you always tell the truth, you never have to remember exactly what you said.)
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To: Bernard

No way could it be otherwise.


17 posted on 06/28/2008 1:17:07 PM PDT by stuartcr (Election year.....Who we gonna hate, in '08?)
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To: Oyarsa
I once went into a McDonald's located in Tulsa, Oklahoma with the innocent intent of getting a breakfast biscuit and juice. (I can't handle their burgers, etc.)

Standing in line, I couldn't help but notice that someone with the same problem had just been there and that no one had noticed - I was the one who had to point it out to the, uh, shift (cough cough) manager.

I don't know if the other 3 or 4 people at the counter left as I did or not because I didn't look back.

Sorry, lady. Take the kid home and clean her up and then feed her a good dinner.

18 posted on 06/28/2008 1:17:14 PM PDT by OKSooner
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To: buffyt

When I was a teenager I worked in a dept store similiar to Target. There are some nasty people out there, thats for sure.


19 posted on 06/28/2008 1:21:39 PM PDT by driftdiver
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To: PGR88
Sorry, I couldn’t care less.

And yet you made the effort to not only click on this thread, but post a reply as well.

Is this what Free Republic is for?

Why don't you tell us? After all, you've been here almost a year now. LOL.

20 posted on 06/28/2008 1:21:53 PM PDT by NittanyLion
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To: Oyarsa

My husband & I own a business. We don’t have a public restroom, but I happily let people use it when they have a “great need”. I want our customers to have a pleasant shopping experience with us & I know how it feels to be out somewhere & have a sudden urge to go to the bathroom.

Some people have left messes for us to clean up, but most people are neat & grateful for it. Especially a small child - my goodness!


21 posted on 06/28/2008 1:22:03 PM PDT by alicewonders (I'm a conservative, and I'm hated by the GOP & the Dems - I must be doing something right!)
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To: PGR88
Is this what Free Republic is for?

I could not agree more.

FR seems to have lost focus on the things that used to matter here..........


22 posted on 06/28/2008 1:24:37 PM PDT by hole_n_one
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To: Oyarsa
I begged them to have a heart and that she was 5 but by that time she had lost it all over herself and me.

Sh_t happens....

23 posted on 06/28/2008 1:25:08 PM PDT by Keith in Iowa (Wanted: A Presidential Candidate I can vote FOR...)
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To: Oyarsa

We had an antique store for a few years, and I think that generally speaking, it is just plain STUPID for most businesses to not provide a simple little room with a commode and a lavatory for its customers. We provided that courtesy, and also kept one of the spring water coolers with the little paper cups so our customers would not have to quit shopping and hurry out if they needed to go to the bathroom or got thirsty. I think it helped business.

To address the common sense of this, I had been shopping in a health food store for about ten years and spent about $100 a month or more average. Over the years, as I aged, I developed a bladder condition that caused me to have to “go” frequently and urgently. - One day, I noticed a snotty little sign on the front door of the place that I hadn’t noticed before. I guess it had been there all the time, but I had never needed a bathroom while in there shopping. The sign read “NO BATHROOM AVAILABLE TO PUBLIC”. Well, it was a family run business, and several members of their family stayed there all day. I doubted very seriously they stayed there and held it back all day or ran over to the courthouse every time they had to go.

So, I stopped and thought, “I’ve spent literally thousands of dollars in this little hole in the past ten years, and they’re telling me that they are too chintzy to open their bathroom to me if I have to go really bad while shopping in their establishment?” So, for the next ten years plus, I have spent very, very little there. I’m doubt I’m the only customer of theirs who has noticed that.

One thing I noticed at my shop was that cusomer visits to the restroom were few and far between. Our water cooler was pretty popular, and people shopped for a long time without having to worry about being uncomfortable or thirsty - and they could purchase jelly beans if they got hungry. It is simply a NON-ISSUE for callous, selfish, inhumane people to nitpick and strain at a gnat and swallow a camel about.


24 posted on 06/28/2008 1:28:59 PM PDT by Twinkie (TWO WRONGS DON'T MAKE A RIGHT !!!)
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To: Oyarsa
I sincerely hope no one who is criticizing the mother or the child ever find themselves in a situation where they get sick and suddenly have to poop, or risk soiling themselves.A child is usually more than well-trained by 5, but in a potty emergency?

I've seen adults crap themselves due to this kind of thing (tummy virus, food poisoning...). No one deserves that kind of public humiliation.

25 posted on 06/28/2008 1:29:09 PM PDT by Malacoda (A day without a pi$$ed-off muslim is like a day without sunshine.)
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To: hole_n_one
FR seems to have lost focus on the things that used to matter here..........

who's wearing what at the Oscars

funny cat pics

anything with the word sex in the title

cheese

making fun of dumb ass newbies that act as if any one is the least bit interested in what they care about

I especially love the funny cat pictures!


26 posted on 06/28/2008 1:33:33 PM PDT by alicewonders (I'm a conservative, and I'm hated by the GOP & the Dems - I must be doing something right!)
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To: Oyarsa
Here's a link to the story in the OC Register.

Child's restroom emergency puts store on defensive

27 posted on 06/28/2008 1:41:41 PM PDT by csvset
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To: Zack Attack

I cannot understand how a food business can operate, inherently and legally, without a washroom for its customers. That’s I didn’t really understand.


28 posted on 06/28/2008 1:47:56 PM PDT by Perdogg
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To: driftdiver; relictele
Who cares what she does in church at a moment like this. She was a sick child.

I agree. My son has IBD, so I feel for this child and her mother. A year from now my son will start high school. They keep the bathrooms locked at the high school with only one open on each of the two floors -- in a school with more than 1300 students. It's a stupid and ineffective attempt to keep the kids from smoking. Kids wait in line for up to a half hour -- missing class -- to use the bathroom. I have a year to figure out how to address this.

29 posted on 06/28/2008 1:50:12 PM PDT by ContraryMary (New Jersey -- Superfund cleanup capital of the U.S.A.)
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To: hole_n_one
These is an example of how current social economic and political forces are trying to change society. Should this conflagration between customer and business be taken care of by government regulation or are market forces. This is an appropriate discussion for a venue such as FreeRepublic.
30 posted on 06/28/2008 1:50:41 PM PDT by ThomasThomas ( Tagline: (optional, printed after your name on post):)
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To: ThomasThomas

You need to get your sarcasm detector calibrated.


31 posted on 06/28/2008 1:53:00 PM PDT by hole_n_one
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To: Oyarsa
She laughed at me when I told her ...

If that is true laughing at him certainly seems unnecessary.

...I would be using my extensive contacts to begin a viral campaign to boycott her store and the entire chain ...

The guy sounds a bit melodramatic though.

My daughter was humiliated, forced to defecate on herself due to the lack of compassion exhibited by the store -...

The store's lack of compassion gave your daughter diarrhea? Or was it due to some junk you fed her? Or was it just something that happens now and then to little kids? It sounds a lot like this parent panicked and wants to lay the blame on anyone but him/herself for what amounts to a natural accident that was a bit embarrassing. More so for the adult I'm guessing. If the kid can't survive this trauma I'm afraid life on earth is going to be too much for her.

I searched around some more to find out whether a place that serves food has to provide a bathroom to customers. As it turns out, Rocky Mountain Chocolate Factory may have violated existing California Code provisions.

I doubt it. They don't really serve food and have no seating for such. It's a candy store and I don't think that is usually classified the same as a restaurant is. I don't know about the PRCA but in most states even restaurants are exempt if they have no seating.

32 posted on 06/28/2008 1:55:12 PM PDT by TigersEye (Freedom is just another word for nothing left to lose. Freeedooommm!!!!!!)
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To: hole_n_one; PGR88

I guess Post 30 should gone to PGR88 also.


33 posted on 06/28/2008 2:05:39 PM PDT by ThomasThomas ( Tagline: (optional, printed after your name on post):)
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To: TigersEye

How many 5 year olds know the word “diarrhea?”


34 posted on 06/28/2008 2:06:54 PM PDT by scrabblehack
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To: ContraryMary

>>>I have a year to figure out how to address this.

Find a good lawyer with experience with the Americans With Disabilities Act...then sue the school for failing to meet needs of those afflicted with IBD.


35 posted on 06/28/2008 2:12:01 PM PDT by Keith in Iowa (Wanted: A Presidential Candidate I can vote FOR...)
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To: Oyarsa

Lots of comments in the story linked at post # 27.


36 posted on 06/28/2008 2:14:11 PM PDT by csvset
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To: relictele
I get a nagging feeling this mother might be the same whose 5 year old destroys the churchgoing experience by acting up for a full hour each Sunday.

Who cares about the mother?! This poor child was sick. It's not a matter of the store's responsibility, it's about acting like a decent grown human being and letting the poor little one go potty.

37 posted on 06/28/2008 2:16:30 PM PDT by Hazwaste (Vote! Vote for the conservative local, state, and national candidates of your choice, but VOTE!)
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To: Oyarsa

A couple of things hit me when I read this.

First was the trauma caused the child - not of the accident about to happen but the hysteria of the mother. Sure it’s a terrible event but mom made it seem worse without proper planning.

A five year old or any young child can have an accident.
Why not check out bathroom facilities where you visit a restaurant or store in the future to avoid a recurrence? Having an accident plus mom’s fighting made a terrible time for the little one to
experience.

Always carry extra necessaries for illness or accidents when you take a little one out.

The establishment were within their legal rights to refuse use of their faciliities - even to a little child in trouble - but if mom had been aware of this before frequenting the place - she would have at least been more prepared.

Having written that I think they are cruel and hostile people - and I hope mom never returns to that place.

There are many restaurants who cater to little people and they are fully prepared with washrooms to save accidents and moms from having meltdowns.

Visit them often and thank them for their understanding.


38 posted on 06/28/2008 2:19:47 PM PDT by imintrouble
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To: Hazwaste

“.....it’s about acting like a decent grown human being and letting the poor little one go potty”.

Well said and bears repeating.


39 posted on 06/28/2008 2:20:05 PM PDT by BnBlFlag (Deo Vindice/Semper Fidelis "Ya gotta saddle up your boys; Ya gotta draw a hard line")
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To: kalee

you know, when I was in 3rd grade and had that evil teacher that wouldn’t allow me to go to the restroom, resulting in my throwing up and having diarrhea all over myself, in front of all my classmates? we need to sue. I believe I have been tramatized. /s How could I ever face those people now? /more s Oh...wait...I’ll never see those people again. I think the kid will live, I feel her pain, but with years of life, it will be ok. I can look back and laugh now, and surely both ends infront of my entire class is more devestating than one end in front of total strangers.

lol


40 posted on 06/28/2008 2:21:23 PM PDT by Cailleach
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To: All

My apologies - I need to correct my assumption the store didn’t have an obligation regarding their facility - but I see the California UPC mandates it.

The mom should file a written complaint.


41 posted on 06/28/2008 2:23:47 PM PDT by imintrouble
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To: alicewonders

I will forever be grateful to a few small local businesses that had ‘No Public Restroom’ but graciously allowed me to use their employee facilities when I was 9 months pregnant! I think things like that go a long way towards fostering good relations in the community. Of course, this place in question is a big corporation and doesn’t really care about that kind of thing.


42 posted on 06/28/2008 2:51:27 PM PDT by ktscarlett66 (Face it girls....I'm older and I have more insurance....)
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To: scrabblehack

This one probably knows ‘subpoena,’ ‘mental anguish’ and a few other choice words and phrases as well. lol


43 posted on 06/28/2008 2:57:45 PM PDT by TigersEye (Freedom is just another word for nothing left to lose. Freeedooommm!!!!!!)
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To: Oyarsa

My call:

The woman was right, the manager is a serious ichbay who needs her face smacked and I hope this company suffers greatly for their lack of basic decency and creulty.

It’s asshats like this manager and the heartless company that gives libs all the fuel they need to legislate every aspects pf our lives.


44 posted on 06/28/2008 3:26:24 PM PDT by NucSubs (Cognitive dissonance: Conflict or anxiety resulting from inconsistency between beliefs and actions)
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To: alicewonders

And that attitude returns you dividends I’ll wager. Good on ya.


45 posted on 06/28/2008 3:28:46 PM PDT by NucSubs (Cognitive dissonance: Conflict or anxiety resulting from inconsistency between beliefs and actions)
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To: csvset

Good...the fact that she wants nothing lends her oddles of credibility in my book.

I would want one thing - the manager’s job.


46 posted on 06/28/2008 3:31:12 PM PDT by NucSubs (Cognitive dissonance: Conflict or anxiety resulting from inconsistency between beliefs and actions)
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To: ContraryMary
I use to work at an airbase that had a civilian facility inside. The facility had a basically a CEO - a retired Army Colonel who graduated from West Point and a ring knocker.

He kept putting in new cubicle spaces but he refused to put in more bathrooms. Even for men, you had to sometimes wait 15 or twenty minutes to use a sit down toilet. Where his office was at, he would use the bathroom near it. When he went to use the bathroom, he would kick people out. Pretty bad.

I also worked for a DoD contractor at one time and most of the people who worked there were former IBMers. We had inadequate bathrooms for the number of people we had and a lot of times, I would go to the 3rd floor to use the can. Our company had part of the 3rd floor, the whole 4th and 5th floor as well. On the 3rd, our company had a separate bathroom and the main 3rd floor bathroom was never used since the people we shared the building with were dental offices. One time, my manager who I didn't get along with called me to task for using the 3rd floor bathroom and told me in no uncertain terms that I was not use that bathroom and he didn't care if I had to wait to go. One of his minions reported me. Seems like he and his minions had nothing better to do than to poke into other people's business.
47 posted on 06/28/2008 4:10:46 PM PDT by CORedneck
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To: Oyarsa

OK. I know everyone hates everything European, but one law that I do like is that, at least in Italy, every business is required to have public bathrooms that they must allow to be used for all public persons whether they buy something or not...ducking for cover. lol.


48 posted on 06/28/2008 4:40:54 PM PDT by napscoordinator
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To: Cailleach

Not to scare you or anything, but in October, I went to my 20th Class Reunion and at least 10-15 of the kids I knew since I was 6 years old...Good luck with that “I’ll never see them again”. lol.


49 posted on 06/28/2008 4:48:08 PM PDT by napscoordinator
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To: CORedneck

In most places the number of bathrooms is dictated by the capacity of the building. Inadequate bathrooms is a health hazard and not something to be laughed at.

Any manager who’d rather his people sit around waiting for 15 mins rather than working is pretty darn stupid.


50 posted on 06/28/2008 5:03:43 PM PDT by driftdiver
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