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Indian Accent Doesn’t Fly (Delta Air Lines, J P Morgan drop use of Indian call centers)
LittleIndia ^

Posted on 07/02/2009 8:36:05 AM PDT by nickcarraway

Citing a backlash from customers who complained that they were finding Indian accents hard to understand, Delta Air Lines has dropped the use of Indian call centers to handle sales and reservations.

Delta is retaining its call centers in Jamaica and South Africa, which generate far fewer complaints.

Under criticism from angry Florida lawmakers, JP Morgan has also announced that it will no longer route food stamp recipient calls to Indian call centers. The company services Florida’s Electronic Benefit Transfer program. The company directed overflow calls from EBT card holders to two Indian call centers.

Sen. Ronda Storms, R-Valrico, said, “We should not have any jobs going outside of the country. We have enough people here in our country, we need to take care of our own who need to work.”


TOPICS: Business/Economy; Culture/Society; Extended News; US: Florida
KEYWORDS: callcenters; cheaplabor; foodstamps; india; outsourcing

1 posted on 07/02/2009 8:36:05 AM PDT by nickcarraway
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To: nickcarraway
"Buit eh aymh spickgeen Ingulizz".
2 posted on 07/02/2009 8:38:32 AM PDT by norraad ("What light!">Blues Brothers)
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To: nickcarraway

>> JP Morgan has also announced that it will no longer route food stamp recipient calls to Indian call centers

LOL! Ouch! That’s gotta HURT...


3 posted on 07/02/2009 8:38:47 AM PDT by Nervous Tick (Stop dissing drunken sailors! At least they spend their OWN money.)
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To: nickcarraway

May I please say dis is not a veddy, veddy good ding.

How can they afford their new Tatas (motorcars)?

Dank you veddy much.


4 posted on 07/02/2009 8:39:04 AM PDT by 12Gauge687 (Extremism in the defense of liberty is no vice)
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To: nickcarraway

Macy’s, Dell, BestBuy...all use Indian call centers. I hate, hate when I have to call any of these three!


5 posted on 07/02/2009 8:40:57 AM PDT by top 2 toe red (O-B-A-M-A = One Big Ass Mistake, America.)
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To: nickcarraway
A lot of call centers use Filipinos and sometimes I think they are worse than the Indians. I think the Indians are more well educated and have a history of English language use. And many of them know computers much better than the Filipinos.

They're all reading from a script and can't diverge from it very much. It gets very repetitious dealing with them sometimes.

6 posted on 07/02/2009 8:41:03 AM PDT by garyhope
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To: nickcarraway

Internet Service Providings
http://www.youtube.com/watch?v=M8woC9B30zE

Good morning sir i’m calling from internet service providings would you be interested in switching your internet sevice providings to a provider that provides better service of internet service providings than your current provider?


7 posted on 07/02/2009 8:41:47 AM PDT by TSgt (Extreme vitriol and rancorous replies served daily. - Mike W USAF)
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To: nickcarraway
JP Morgan has also announced that it will no longer route food stamp recipient calls to Indian call centers.

How much of that was caused by pissed off Indians quitting?

"I am veddy sorry for your problems getting twice as much for sitting on your butt all day than I do for getting a college degree and then working 60 hours a week." [mute] "Rajee, I cannot believe this. He is not working and he gets paid. I swear by the many arms of Vishnu that I would kick his butt if he was here with me."

8 posted on 07/02/2009 8:49:47 AM PDT by KarlInOhio (Fannie Mae, Freddie Mac, AIG, Chrysler and GM are what Marx meant by the means of production.)
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To: nickcarraway
The company directed overflow calls from EBT card holders to two Indian call centers.

Someone who can afford phone service while on the dole is someone who should get a cut in benefits.

9 posted on 07/02/2009 8:53:35 AM PDT by pnh102 (Regarding liberalism, always attribute to malice what you think can be explained by stupidity. - Me)
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To: MikeWUSAF

Mujibar was trying to get a job in India ..

The Personnel Manager said, 'Mujibar, you have passed all the tests, except one. Unless you pass it, you cannot qualify for this job.'

Mujibar said, 'I am ready.'

The manager said, 'Make a sentence using the words Yellow, Pink and Green.'

Mujibar thought for a few minutes and said, 'Mister manager, I am ready'

The manager said, 'Go ahead.'

Mujibar said, 'The telephone goes green, green, and I pink it up, and say,'Yellow', this is Mujibar.'

Mujibar now works at a call center.

10 posted on 07/02/2009 8:53:47 AM PDT by ravingnutter
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To: nickcarraway

A year or so ago I received a sales solicitation call from Shell because I carry a gas card. The voice on the other end was obviously Indian, and I couldn’t understand them very well. But my thought was:

“Shell, are you wanting to sell me something, or are you just trying to pi$$ me off?”


11 posted on 07/02/2009 8:54:10 AM PDT by RatRipper (I HATE tax & spend politicians)
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To: top 2 toe red

You should work with the Indian programmers. You have to put up with the fact they can’t speak English and a lot of them are dumber than a box of rocks! However they make up for their stupidity by working 80 hours a week for peanuts.


12 posted on 07/02/2009 8:55:08 AM PDT by Plumres
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To: nickcarraway

Yep... we need to keep all those low-wage no-skill jobs right here in America where they belong.


13 posted on 07/02/2009 8:57:30 AM PDT by Ramius (Personally, I give us... one chance in three. More tea?)
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To: Plumres
And the result is crap code that NO ONE can decipher
14 posted on 07/02/2009 8:59:19 AM PDT by the long march
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To: top 2 toe red

I always ask the first question: Look out your window, what do you see?


15 posted on 07/02/2009 9:05:22 AM PDT by chalkfarmer
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To: nickcarraway

I knew these foreign call centers would never last.

I once spent an hour on an Oracle database conference call with the resident expert on replication. I understood about 25% of what he said. At the end of the call I told the facilitators that I needed a translation. They seemed really put out and asked why I hadn’t said something earlier in the call. I explained that they presented this guy as their resident expert so I felt I needed to give him my attention but since the call turned out to be a waste of my time that now they were going to have to waste their time translating the expert. They translated but they weren’t happy about it.

Any time I need fast technical support for a production issue and they put me through to an Indian that I cannot understand (& I do try), I immediately ask for the supervisor to join the call. When the supervisor has to repeat every word in translation, they get the message.

If they insist on wasting my time and money, I insist on wasting theirs.


16 posted on 07/02/2009 9:10:26 AM PDT by BuckeyeTexan (Integrity, Character, Leadership, and Loyalty matter - Be an example, no matter the cost.)
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To: nickcarraway

When I switch all the computers at home and work to Apple Macintosh the only thing I missed about Dell was the Indian accents at the tech support center. They sounded so polite, upbeat, and chipper when they told me I was screwed and nothing could be done to fix a problem.


17 posted on 07/02/2009 9:16:22 AM PDT by TomOnTheRun
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To: ravingnutter

ROFLMBO!

You owe me a new keyboard.


18 posted on 07/02/2009 9:23:58 AM PDT by BuckeyeTexan (Integrity, Character, Leadership, and Loyalty matter - Be an example, no matter the cost.)
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To: nickcarraway

The real reason? Wages have dropped enough in the US to make Indian call centers prohibitively expensive.


19 posted on 07/02/2009 9:26:25 AM PDT by Ge0ffrey
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To: the long march

Amen! If I wanted spaghetti, I’d have ordered Italian.


20 posted on 07/02/2009 9:27:27 AM PDT by BuckeyeTexan (Integrity, Character, Leadership, and Loyalty matter - Be an example, no matter the cost.)
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To: nickcarraway

I think the Jamaican accents are often easier to understand than the Atlanta accents.


21 posted on 07/02/2009 9:38:39 AM PDT by 3niner (When Obama succeeds, America fails.)
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To: the long march

>>>And the result is crap code that NO ONE can decipher

No one is faster at completing the first 90 percent of a job... it’s the remaining 10 percent that’s the problem.

“Rajeh, have you started the project yet?”

“Yes, I’m 90 percent done.”

“Wow, you just started this morning. How can you be 90 percent complete on a 3 month project?”

“Oh, it’s an easy project.”

(a year later)

“Rajeh, D***, have you finished yet?”

“Oh yes, almost sir. We would be done, except for (blame it on someone who’s not there)”


The difference in productivity of programmers is infinite. In groups, the difference in productivities can be 40 times or more. The big worry is not the completion rate of these programmers... it’s the damage they can cause by their mistakes.


22 posted on 07/02/2009 9:44:24 AM PDT by Hop A Long Cassidy
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To: nickcarraway

Anybody who owns a Dell computer and has called their tech support in India can vouch for the idiocy of this policy.
While the Indians are polite and try to help it is still very difficult to understand them. Every time I have called Dell Tech Support I eventually have to ask to speak to someone in the states to get the problem resolved.


23 posted on 07/02/2009 9:47:06 AM PDT by Larry381 ("in the final instance civilization is always saved by a platoon of soldiers" Oswald Spengler)
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To: nickcarraway

What gets me are the ones who say their name is John or Mary or some other American sounding name trying to make you think they are in America, but their accent is so thick you can’t understand anything else they say.


24 posted on 07/02/2009 9:50:09 AM PDT by calex59
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To: BuckeyeTexan
I was in an auto accident a few years ago and suffered a mild concussion. The hospital scheduled me for a follow-up appointment with a specialist the next day who happened to be an Indian Doctor.

The first question he ask me was how I feel today.

I replied “fair to partly cloudy”. ( I felt fine.)

The idiot went off on a nut, walking around in circles saying he didn't understand cloudy...what makes you cloudy...bla bla bla.

I tried to explain that it meant nothing and was just a weather play on words, like a joke.

He then ask why the weather made me cloudy.

I told him he was a F’in moron and ended the conversation by walking out.

25 posted on 07/02/2009 9:50:19 AM PDT by Beagle8U (Free Republic -- One stop shopping ....... It's the Conservative Super WalMart for news .)
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To: Hop A Long Cassidy

Roger that. And it isn’t just the off shore guys who do this kind of thing ( though they may be the most recognizable). I still remember the guy at a start up that I worked at who a) was not a programmer by training or trade; b) was barely a E.E.; c) bragged about how he had written 10,000 lines of code the first 6 weeks on the job; AND e) not one function that was supposed to be provided by his software worked.


26 posted on 07/02/2009 9:56:25 AM PDT by the long march
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To: Larry381
Anybody who owns a Dell computer and has called their tech support in India can vouch for the idiocy of this policy.

Dell tech support.

step 1. I will need you to reboot your computer.

If this fixes the problem thank the customer for buying Dell. If it doesn't, then go onto step 2.

step 2. I will need you to get the restore CD which came with your computer. (and never tell the customer to back up his data because the restore disk will erase everything)

27 posted on 07/02/2009 9:58:43 AM PDT by KarlInOhio (Fannie Mae, Freddie Mac, AIG, Chrysler and GM are what Marx meant by the means of production.)
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To: KarlInOhio

priceless


28 posted on 07/02/2009 10:00:56 AM PDT by Larry381 ("in the final instance civilization is always saved by a platoon of soldiers" Oswald Spengler)
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To: Beagle8U

Never make puns and other language jokes with foreign doctors. They have enough problems with strange English words for medical terms. An Argentine immigrant told me about when her husband, who was an M.D., just got here. One of his first patients complained about a charlie horse. He had to ask his nurse out in the hallway what a charlie horse was. I think he wanted to send the patient to a veterinarian.


29 posted on 07/02/2009 10:03:41 AM PDT by KarlInOhio (Fannie Mae, Freddie Mac, AIG, Chrysler and GM are what Marx meant by the means of production.)
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To: KarlInOhio
They should learn the language and the culture before they get a license to practice medicine here.
30 posted on 07/02/2009 10:08:27 AM PDT by Beagle8U (Free Republic -- One stop shopping ....... It's the Conservative Super WalMart for news .)
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To: KarlInOhio

Indian accountant are even worse than Indian programmers - I’ve worked with both. I was asked why the beginning balance for April was the same as the ending balance for March. Last month they attempted to load a journal entry where the amount of debits did not equal the amount of credits - ummm, it was a two line journal entry. For the month of April, they reloaded the March invoices into the system again. The latest was just the other day - we developed a large macro driven spreadsheet that is used for consolidating data with pivot tables and the like. This thing is so large that you need to put the spreadsheet on manual calculation before you import data - or else it will take hours. After the import is complete you put it back in autocalc then run the macro. These idiots had to get their IT department to look at it - it took them hours to figure it out. To make matters worse they didn’t even read their standard operating procedures doco - which they were here for 3 months writing - the instructions were clearly written out in black and white.


31 posted on 07/02/2009 10:16:34 AM PDT by Cyclone59 (Everything that hits the fan is not evenly distributed)
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To: norraad

My HP laptop tech line was from India...I wanted to strangle the guy after 30 minutes.


32 posted on 07/02/2009 10:31:50 AM PDT by max americana
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To: nickcarraway
Citing a backlash from customers who complained that they were finding Indian accents hard to understand, Delta Air Lines has dropped the use of Indian call centers to handle sales and reservations.


Okay 'SERIES'.
I've seen this picture with Dell Computers. At first it was kind of funny, some Indian saying; "Hi, my name is Tommy, how can I help you".

But the humor wore off real quick when I got some 'Jimmy' that I couldn't understand at all. It got to the point that I'd just hang up and try to fix the problem myself.

And U.S. Telephone Customer Service isn't much better at times. The problem there is I don't speak or understand Ebonics. That too is a quick hangup when I get some mumbling 'LaTeesha'.

33 posted on 07/02/2009 10:39:47 AM PDT by Condor51 (The difference between stupidity and genius is that genius has its limits)
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To: pnh102
Someone who can afford phone service while on the dole is someone who should get a cut in benefits.
You seem to have forgotten, or are unaware, that thanks to Al Gore and Jesse Jackson WE are paying for their telephone service.

Its a line item on YOUR BILL, but hidden by its language: Federal Universal Service Fee. And below that is your State Universal Service Fee. Here's a link that explains it in detail Phone Bill Detailed Charges (fcc.gov)

Bottom line, those 'Universal Service Fees' pay for the po' folk to have a land-line. Don't you feel better now? (just kidding)

34 posted on 07/02/2009 10:58:23 AM PDT by Condor51 (The difference between stupidity and genius is that genius has its limits)
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To: nickcarraway

How much of it has to actually do with anti-outsourcing sentiments then real problem understanding accents?


35 posted on 07/02/2009 10:58:49 AM PDT by Rookie Cookie
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To: Condor51
WE are paying for their telephone service.

Ugh... I hate the USF. Part of me hopes that Google Voice accepts number porting soon... I can at least consider dumping my cell phone and having it ring on my work cell phone instead.

36 posted on 07/02/2009 11:29:13 AM PDT by pnh102 (Regarding liberalism, always attribute to malice what you think can be explained by stupidity. - Me)
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To: pnh102
Ugh... I hate the USF. Part of me hopes that Google Voice accepts number porting soon... I can at least consider dumping my cell phone and having it ring on my work cell phone instead.
Grrrr, now I'm really depressed.

I went back to that link I posted and looked at a Sample Wireless (Cellphone) Bill. Even THAT has that "po Folk Fee".

"Universal Connectivity Charge" (sometimes called the Universal Services Fund):
"Although this fee is not required by the government, many service providers choose to pass their contribution costs to their customers in the form of a minimal fee. This money goes to a fund to assure telephone service to all households."
Those gubmint turds have us coming and going.
Besides a land-line, we're paying for Jamal to have a Cell Phone so he can do his drug deals.

So I'm going to check my next T-Mobile Bill real close. If that Fee is on there, I'm gonna be b**ching to someone. Let then recoup their 'contribution costs' from Jesse Jackson!
(I can't cancel. I'm still stuck in a plan when I got two new 'FREE' upgraded phones)

Plus, I know we're also paying for a 'Po Folk Internet Fee'.
Jesse Jagmo was moaning blacks didn't have Internet service. So Al Gore & Clinton pushed that onto us too.

37 posted on 07/02/2009 12:23:25 PM PDT by Condor51 (The difference between stupidity and genius is that genius has its limits)
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To: Plumres
...a lot of them are dumber than a box of rocks!

That's for sure...sadly, I learned from experience, that the ones that work for Dell can completely ruin a computer in under 3 hours!

38 posted on 07/02/2009 6:26:01 PM PDT by top 2 toe red (O-B-A-M-A = One Big Ass Mistake, America.)
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To: KarlInOhio; swarthyguy
"I am veddy sorry for your problems getting twice as much for sitting on your butt all day than I do for getting a college degree and then working 60 hours a week." [mute] "Rajee, I cannot believe this. He is not working and he gets paid. I swear by the many arms of Vishnu that I would kick his butt if he was here with me."

That is HILARIOUS :))))
39 posted on 07/03/2009 2:13:11 AM PDT by Cronos (Ceterum censeo, Mecca et Medina delendae sunt + Jindal 2K12)
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To: BuckeyeTexan
Any time I need fast technical support for a production issue and they put me through to an Indian that I cannot understand (& I do try), I immediately ask for the supervisor to join the call. When the supervisor has to repeat every word in translation, they get the message.

Well, to be honest, I doubt you'd be able to understand a Manx or Geordie accent either. And if this was a yo-shizzle-muh-dizzle-gangsta (that could be black OR white, but rapper scum either way) accent would befuddle me too!
40 posted on 07/03/2009 2:19:17 AM PDT by Cronos (Ceterum censeo, Mecca et Medina delendae sunt + Jindal 2K12)
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To: TomOnTheRun
When I switch all the computers at home and work to Apple Macintosh the only thing I missed about Dell was the Indian accents at the tech support center. They sounded so polite, upbeat, and chipper when they told me I was screwed and nothing could be done to fix a problem.

how are the apple guys?
41 posted on 07/03/2009 2:19:44 AM PDT by Cronos (Ceterum censeo, Mecca et Medina delendae sunt + Jindal 2K12)
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To: 3niner
I think the Jamaican accents are often easier to understand than the Atlanta accents.

And they sound better :) "What's up mon?" -- so sing-song, even when they curse, it's like the Irish accent -- you can't curse without it sounding sweet!
42 posted on 07/03/2009 2:21:02 AM PDT by Cronos (Ceterum censeo, Mecca et Medina delendae sunt + Jindal 2K12)
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To: KarlInOhio; Beagle8U

Quite right — each country (or even each region/state/county) has it’s own slang words, lingo, metaphors. For example, when I lived in Sussex, England, for a long time I had no idea when someone said “I don’t teach your grandmother to suck eggs.” — I bet you’re equally puzzled by that! And, it’s a common English expression like knackered or snogged.


43 posted on 07/03/2009 2:24:36 AM PDT by Cronos (Ceterum censeo, Mecca et Medina delendae sunt + Jindal 2K12)
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To: Cronos

Sorry for the 4 day weekend slow response. I had my first AppleCare call this weekend in fact. It went well. They were incredibly helpful. More helpful than they needed to be in fact. They identified one problem with third-party software and helped me fix it anyway and then taught me how to avoid it in the future. He sounded Welsh. I’m not sure that the call wasn’t routed to a British call centre or some such for our holiday weekend.


44 posted on 07/06/2009 8:17:11 AM PDT by TomOnTheRun
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To: Ramius
Yep... we need to keep all those low-wage no-skill jobs right here in America where they belong

The state of the art in speech recognition and AI is that technology could be used as a force multiplier. If it wasn't for the cheap third world labor, more Americans would have high paying/highly taxed jobs designing, building, and maintaining robotic systems. I don't want to answer calls or pick lettuce myself, but I would love a job automating those jobs. Increasing worker productivity, a euphemism for increasing automation, is held back by anti-American policies and attitudes.

45 posted on 07/06/2009 8:35:44 AM PDT by Reeses (Leftism is powered by the evil force of envy.)
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To: KarlInOhio

A while ago, there was actually a TV news show that interviewed Indians who were doing support work for welfare centers.

The general tenor was how unbelievable they found the fact that so many people were essentially getting free money.

Ok, so big deal, a couple of contracts were dropped, happens all the time in corporate interactions.


46 posted on 07/06/2009 10:43:26 AM PDT by swarthyguy ("We may be crazy in Pakistan, but not completely out of our minds," ISI Gen. Ahmed Shujaa Pasha)
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