Skip to comments.Indian Accent Doesn’t Fly (Delta Air Lines, J P Morgan drop use of Indian call centers)
Posted on 07/02/2009 8:36:05 AM PDT by nickcarraway
Citing a backlash from customers who complained that they were finding Indian accents hard to understand, Delta Air Lines has dropped the use of Indian call centers to handle sales and reservations.
Delta is retaining its call centers in Jamaica and South Africa, which generate far fewer complaints.
Under criticism from angry Florida lawmakers, JP Morgan has also announced that it will no longer route food stamp recipient calls to Indian call centers. The company services Floridas Electronic Benefit Transfer program. The company directed overflow calls from EBT card holders to two Indian call centers.
Sen. Ronda Storms, R-Valrico, said, We should not have any jobs going outside of the country. We have enough people here in our country, we need to take care of our own who need to work.
>> JP Morgan has also announced that it will no longer route food stamp recipient calls to Indian call centers
LOL! Ouch! That’s gotta HURT...
May I please say dis is not a veddy, veddy good ding.
How can they afford their new Tatas (motorcars)?
Dank you veddy much.
Macy’s, Dell, BestBuy...all use Indian call centers. I hate, hate when I have to call any of these three!
They're all reading from a script and can't diverge from it very much. It gets very repetitious dealing with them sometimes.
Internet Service Providings
Good morning sir i’m calling from internet service providings would you be interested in switching your internet sevice providings to a provider that provides better service of internet service providings than your current provider?
How much of that was caused by pissed off Indians quitting?
"I am veddy sorry for your problems getting twice as much for sitting on your butt all day than I do for getting a college degree and then working 60 hours a week." [mute] "Rajee, I cannot believe this. He is not working and he gets paid. I swear by the many arms of Vishnu that I would kick his butt if he was here with me."
Someone who can afford phone service while on the dole is someone who should get a cut in benefits.
Mujibar was trying to get a job in India ..
The Personnel Manager said, 'Mujibar, you have passed all the tests, except one. Unless you pass it, you cannot qualify for this job.'
Mujibar said, 'I am ready.'
The manager said, 'Make a sentence using the words Yellow, Pink and Green.'
Mujibar thought for a few minutes and said, 'Mister manager, I am ready'
The manager said, 'Go ahead.'
Mujibar said, 'The telephone goes green, green, and I pink it up, and say,'Yellow', this is Mujibar.'
Mujibar now works at a call center.
A year or so ago I received a sales solicitation call from Shell because I carry a gas card. The voice on the other end was obviously Indian, and I couldn’t understand them very well. But my thought was:
“Shell, are you wanting to sell me something, or are you just trying to pi$$ me off?”
You should work with the Indian programmers. You have to put up with the fact they can’t speak English and a lot of them are dumber than a box of rocks! However they make up for their stupidity by working 80 hours a week for peanuts.
Yep... we need to keep all those low-wage no-skill jobs right here in America where they belong.
I always ask the first question: Look out your window, what do you see?
I knew these foreign call centers would never last.
I once spent an hour on an Oracle database conference call with the resident expert on replication. I understood about 25% of what he said. At the end of the call I told the facilitators that I needed a translation. They seemed really put out and asked why I hadn’t said something earlier in the call. I explained that they presented this guy as their resident expert so I felt I needed to give him my attention but since the call turned out to be a waste of my time that now they were going to have to waste their time translating the expert. They translated but they weren’t happy about it.
Any time I need fast technical support for a production issue and they put me through to an Indian that I cannot understand (& I do try), I immediately ask for the supervisor to join the call. When the supervisor has to repeat every word in translation, they get the message.
If they insist on wasting my time and money, I insist on wasting theirs.
When I switch all the computers at home and work to Apple Macintosh the only thing I missed about Dell was the Indian accents at the tech support center. They sounded so polite, upbeat, and chipper when they told me I was screwed and nothing could be done to fix a problem.
You owe me a new keyboard.
The real reason? Wages have dropped enough in the US to make Indian call centers prohibitively expensive.
Amen! If I wanted spaghetti, I’d have ordered Italian.