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India:Inside job gives call centres a pool of cheap labour(inmates to man call center)
The Times(UK) ^ | 05/13/10 | Rhys Blakely

Posted on 05/12/2010 9:25:22 PM PDT by TigerLikesRooster

May 13, 2010

Inside job gives call centres a pool of cheap labour

Rhys Blakely in Mumbai

Britons have grown accustomed to dialling call centres in Bangalore to check their bank details. But what if your bank’s back office was in an Indian prison — and was manned by criminals?

In what has been billed as “a unique public-private experiment”, an Indian outsourcing company that claims Royal Bank of Scotland and Goldman Sachs as clients is to employ inmates at Cherlapally Central Jail in Hyderabad to help to process bank paperwork.

About 250 prisoners — both convicts and those awaiting trial — will carry out work for Indian banks and insurance companies after receiving training in basic tasks such as typing application form details into computers.

They will also help to process insurance claims, said C. Narayanacharyulu, a director of Radiant Info Systems, the outsourcing company involved.

He could see no reason why inmates should not carry out work for British banks. “Why not?” he asked. “We believe that about 200 prisoners at Cherlapally are already computer-literate.”

(Excerpt) Read more at timesonline.co.uk ...


TOPICS: Business/Economy; Foreign Affairs; News/Current Events
KEYWORDS: callcenter; india; inmates; prison
Outsourcing stretched to its logical extreme.
1 posted on 05/12/2010 9:25:23 PM PDT by TigerLikesRooster
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To: TigerLikesRooster; PAR35; AndyJackson; Thane_Banquo; nicksaunt; MadLibDisease; happygrl; ...

P!


2 posted on 05/12/2010 9:26:04 PM PDT by TigerLikesRooster (The way to crush the bourgeois is to grind them between the millstones of taxation and inflation)
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To: TigerLikesRooster

Its not like there are any unemployed people in the UK.

oh wait.


3 posted on 05/12/2010 9:30:34 PM PDT by GeronL (Political Correctness Kills)
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To: TigerLikesRooster

If an Indian prisoner tries to commit identity theft, yet is not successful because I can’t understand a word he says, is it still a crime?
(The whole “if a tree falls in the forest” issue...)


4 posted on 05/12/2010 9:36:45 PM PDT by GnuHere
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To: TigerLikesRooster

What’s the difference between the crooks in prison and the crooks in Goldman’s offices?


5 posted on 05/12/2010 9:41:23 PM PDT by mimaw
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To: mimaw
We already have enough crooks to deal with. From banksters down to drug pushers around the street corner. We do not afford to have more.:-(
6 posted on 05/12/2010 9:47:06 PM PDT by TigerLikesRooster (The way to crush the bourgeois is to grind them between the millstones of taxation and inflation)
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To: HonestConservative; Bahbah; kristinn; holdonnow; rush; mware

ping


7 posted on 05/12/2010 10:32:19 PM PDT by AliVeritas (Pray, Pray, Pray. Stop Barrystroika.)
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