Skip to comments.Woman Sued For Slamming Company Online
Posted on 06/28/2010 11:53:27 PM PDT by Dallas59
Video on web-page.
(Excerpt) Read more at news.yahoo.com ...
I agree. Way overboard.
I hope the concrete business wins in court.
People look at those reviews closely to determine who they will call on. Anyone in Internet Marketing knows this.
This company didn’t even do work for her. You don’t just run to the Internet to ruin someone’s business. What’s wrong with people?
60% of businesses in this country have 5 or fewer employees. Those are people who are trying to feed their families—which isn’t easy to do nowadays, for quite a few reasons.
If a company scams you, they deserve an F. If they totally screw up your concrete, and don’t make it right, they deserve an F. If they provide horrible service, lie to you, treat you poorly, they might deserve an F.
But if they don’t want to work for you, for ANY reason, that doesn’t mean they deserve an F.
Maybe the guy just didn’t like this lady, or sensed that they wouldn’t get along.
I own a small business and I walk away from jobs where I suspect I might not get along with the other party (If I see an 0bama sticker in the drive, I keep driving, for example.).
This is self preservation.
This troublemaker needs to think before she badmouths someone.
If his company is not a corporation then he has a DBA (Doing Business As). Meaning, his own name is right behind the fictitious one.
Don’t mess with small businesses like this, unless they truly deserve it—you could really do harm.
I’m with you there. I’m in the process of hanging out my shingle as a management consultant, and the school of hard knocks has taught me that one of the most important things to know is when to decline or resign from business. I’ve seen far too many deals go sour because they shouldn’t have been made in the first place.
Darn tootin your right there. I’ve been with Angies List and Servicemagic both for years, and its now a bad trend with Angies list for your competitors to give you bad grades. this will be our last year with them, because they don’t let you dispute the claims, actually they don’t tell you about the bad grades unless you actively file to find out about them.
It has not happened to us, but in the cutthroat world of contracting, it is becoming more and more common for your competition to complain about you bringing you down.
That, and our advertising on Angie’s List to get ranked up in the top is now around $800 a month, our direct marketing mailers are giving us a better return this year.
Servicemagic won’t allow you to complain about contractors unless they’ve actually done work for you, and the contractors can dispute the claims. And... they don’t take advertising.
IMHO, if your a consumer, Servicemagic is the way to go for referrals (well word of mouth is the best, ask a friend or neighbor for a referral).
If your a contractor, with deep pockets, go with Angies List, they are more popular, and will bring you more business though, but you risk the chance of spending tons of money to advertise with them, only to have one joker (maybe your competitor) destroy your investment.
But as far as picking and choosing your customers, we have to do it all the time. I’m not a racist, but there are certain groups of restaurant owners that I demand “cash up front” on jobs, because we’ve been burned too many times, I won’t bid jobs for Lawyers or Doctors (Lawyers won’t pay, they EXPECT you to sue them), and Doctors just take too long to pay.
Other ethic groups will agree to your quote before the job, then want to haggle with you, and make grief after your done, even on a signed contract, its a culture thing I think, so we avoid them if we can.
If I’m doing a quote, and the person I’m dealing with is a dick, I just bid super high, and walk away. I’ve learned the hard way. First impressions tell a lot about the customer. I would bet that is what this guy did, he talked to her, sensed she would be trouble, and decided it wasn’t worth the aggravation. Apparently, his vibe paid off, she wrote him a bad review without even doing business with him.
Is this fair? I dunno, I know consumers do it too, if the contractor gives you a bad vibe, or comes of “greasy” he won’t get the job.
The sword swings both ways.
So after Angie’s List and she gets sued, the woman goes to CBS2 Chicago. No, nothing malicious about what she’s doing. The guy doesn’t want to deal with her and he gets an “F”? Let’s see if any contractors deal with her now.
It looks to me like the woman has no basis for her grade of "F" posted on the Internet. Could it be that she did not like the President of the company, or she has some kind of axe to grind? She was plain wrong to post that, IMO.
This woman has no standing to leave a negative review of the contractor because no money was ever exchanged and no work was ever done or agreed on. Pretty simple stuff.
I can see the consumer aspect of this, however. Not in this particular case, but in general. There are literally 4 bad contractors out there for every good one. I got taken by 2 in one year. Now I just do the damn work myself. I may not be a professional, but at least I'm not getting ripped off anymore.
I've always argued that you should not be able to grade contractors unless you have a contract behind it to prove you actually did business with them... positive or negative. That would give me a lot more confidence that the data being provided is solid and reliable... not to mention, you have to PAY Angie's list in order to grade a contractor... something that made me wonder just how reliable the information really was in the first place.
Hubby doesn't have his own company, he's just an employee for a sweetheart of a guy who owns it.
I don't know a lot about Angie's list, but hubby gets a lot of business from there even though he never pays them anything.
It's all from people who post there. Most of them are apartment /condo dwellers, so I imagine the property management company pays the Angie's list fee as a service.
As far as the article goes, I hope this company takes this woman for all she's worth. Hubby tells me stories all the time about customers who are borderline [or over] CRAZY...and guys like him have every right, IMHO, to refuse service to someone just like a store or restaurant does.
“I imagine the property management company pays the Angie’s list fee as a service”
Someone is paying for the company to get listed. For us, we have to pay for each city we are listed in (and every single suburb), and we have to pay for coupons.
Angies claims they don’t take advertising, they can call it whatever they want, but we pay a large sum for online coupons, more than we pay for our yellow pages.
It is effective though, but getting less expensive as they continually raise their rates, and use boiler room telemarketing tactics on us every month (they never used to do that). I dread when I see their phone # come up on our Caller ID, I always know a confrontational shake down is coming.
And yes, consumers have to pay to rate contractors, that’s the biggest complaint I hear from folks. And they have to pay to find contractors in their town/village/city, and they have to pay for each town they want searches in (at least in Chicagoland). That in itself is costly for both parties, with our suburbs being so close together.
But, it works I guess, for the person who wants bids on a job, and doesn’t know where to go, it’s better than nothing I imagine.
Folks don’t trust the BBB anymore, they don’t trust the yellowpages, they just don’t trust anyone, and I can’t blame them.
Best advice I offer folks when I do get asked “how do you find a good contractor” is: ask a contractor you already know for a referral, then ask that contractor for a license and insurance and check it out! Call the state and make sure the license is real (many are fake numbers), call the insurance company they claim to have, make sure they are insured, and make sure they have a surety bond in the city you live in (call the village or town).
And keep in mind, you get what you pay for. If you want to pay 2 grand for a roof, you will get a roof thats worth 2 grand. If you want to pay 500 bucks for a heating system, your gonna get shoddy work. Folks see a water heater listed at Menards, and think they’re gonna buy it themselves, its not hard to install, so they shouldn’t pay more than $50 to have it installed. Well, your gonna get what you pay for.
I have to charge around $90 an hour, just to cover my costs (liability insurance, all the licensing, classes that I have to provide, government compliance, advertising, bonding in towns, gas, unemployment insurance, workers comp insurance, wages that compete with union scale so I can retain good trained and well mannered workers, the list goes on forever), and I have folks that think our pricing is nuts, and I have folks who are underbidding me on labor by 1/2, who work beneath the law, either in labor or by not being insured.
Folks get what they pay for and they never learn, because we do alot of “clean up” work, after a shoddy outfit has gone in and put in undersized cooling or heating units, etc, just to get a bid. Now, the owner is really stuck, they probably owe the bank for a loan on the 1st set of equipment, and they are paying us to go in and put in a 2nd set. I feel their pain, and have total sympathy. But then they want us “contractor B” to cut them a deal because contractor “A” screwed them. Because they chose to have a company employing illegals do the work? Sometimes we do, sometimes we don’t. It depends on my gut feelings. If its granny, yeah, we do, If its just some womans-libber with a mouth on her... no, she’s gonna pay full price. Oh, and like the previous poster mentioned... Obama stickers on the car = Full Price, that is... if they are even tolerable enough to do business with.
The concrete guy has a cause to go after the woman. I hope he wins.
She is the whiney progressive type who needs to be taken down several notches. Angies list is pretty much a joke and women like her who lack men to protect them search for security among themselves while bitching about perceived grievances.
I was pleased to see she had the good sense to wear a chic black dress on camera.
Same here. It's amazing how much brother-in-law work can wind up costing since it turns out he's a total idiot. LOL!
At one time or another, hubby's told me the same as everything you posted. People just don't understand how expensive it can be to run a service or contracting company....much less how tough it is to find competent help.
Hubby's just a hired hand, but he's still the one that gets sent because one of the other guys showed up to do the job, but can't hack the work.
IMHO, word of mouth to find the right contractor and research [as you suggested] into their bonafides IS the way to go.
Seems like the guy had good instincts about her and she sure proved to be worse than he originally imagined.
I hope the low-life whiners at the concrete company goes out of business and the ambulance chasing lawyer loses his license to practice.
Most contractors are predators. Thank God for Angie’s list the BBB is a total joke. I’m glad theirs a resource out the to protect consumers.
I’ll be laughing when this joke of a lawsuit gets thrown out of court.