I hope the concrete business wins in court.
People look at those reviews closely to determine who they will call on. Anyone in Internet Marketing knows this.
This company didn’t even do work for her. You don’t just run to the Internet to ruin someone’s business. What’s wrong with people?
60% of businesses in this country have 5 or fewer employees. Those are people who are trying to feed their families—which isn’t easy to do nowadays, for quite a few reasons.
If a company scams you, they deserve an F. If they totally screw up your concrete, and don’t make it right, they deserve an F. If they provide horrible service, lie to you, treat you poorly, they might deserve an F.
But if they don’t want to work for you, for ANY reason, that doesn’t mean they deserve an F.
Maybe the guy just didn’t like this lady, or sensed that they wouldn’t get along.
I own a small business and I walk away from jobs where I suspect I might not get along with the other party (If I see an 0bama sticker in the drive, I keep driving, for example.).
This is self preservation.
This troublemaker needs to think before she badmouths someone.
If his company is not a corporation then he has a DBA (Doing Business As). Meaning, his own name is right behind the fictitious one.
Don’t mess with small businesses like this, unless they truly deserve it—you could really do harm.
So after Angie’s List and she gets sued, the woman goes to CBS2 Chicago. No, nothing malicious about what she’s doing. The guy doesn’t want to deal with her and he gets an “F”? Let’s see if any contractors deal with her now.
It looks to me like the woman has no basis for her grade of "F" posted on the Internet. Could it be that she did not like the President of the company, or she has some kind of axe to grind? She was plain wrong to post that, IMO.
This woman has no standing to leave a negative review of the contractor because no money was ever exchanged and no work was ever done or agreed on. Pretty simple stuff.
I can see the consumer aspect of this, however. Not in this particular case, but in general. There are literally 4 bad contractors out there for every good one. I got taken by 2 in one year. Now I just do the damn work myself. I may not be a professional, but at least I'm not getting ripped off anymore.
I've always argued that you should not be able to grade contractors unless you have a contract behind it to prove you actually did business with them... positive or negative. That would give me a lot more confidence that the data being provided is solid and reliable... not to mention, you have to PAY Angie's list in order to grade a contractor... something that made me wonder just how reliable the information really was in the first place.