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N.J. Teen Seeks Dress Refund to Pay for Boyfriend's Funeral
myfoxny.com ^ | 5-22-11 | DIANA ROCCO

Posted on 05/22/2011 10:27:50 AM PDT by rawhide

MYFOXNY.COM - Sophomore Jackie Genovese, 16, of New Jersey, had the perfect prom dress and date. But tragedy struck last week when her boyfriend of two years was killed in a car accident.

Jackie's boyfriend, James, died on the way home from a baseball team dinner. He was a popular Jackson High School senior only weeks from graduation.

She bought her $1,200 dress at Freehold's Diane and Co., also known for their popular Oxygen show "Dress Coutoure."

She wanted a refund for her dress so she could help pay for her boyfriend's funeral. Jackie's mom asked the owners of the store for a refund, which is against store policy. Instead they offered credit. But Jackie's mom said when she showed up to bring the dress back, they were nasty and unsympathetic.

Now her friends have started a Facebook page to call on boycotting the dress store.

Diane and Co. denies the accusations. Over the phone, owners said "this terrible tragic situation has been spun out of control. It's not a matter of being vicious or uncompassionate, but we are faced with tragedy all the time. And we weren't given a chance to rectify the situation."

A woman with a dress store in Indiana saw the Facebook page and offered to give Jackie a dress.

She still has the $1,200 store credit, which she is not sure she will.

Diane and Co. is standing firm on the no refund policy, but has offered to make a donation to a memorial set up in James name.


TOPICS: Culture/Society; Miscellaneous
KEYWORDS: businessethics; dianeandco; dress; dresscoutoure; entitlement; funeral; genovese; jackiegenovese; morality; parenting; prom
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Hmmmm?
1 posted on 05/22/2011 10:27:53 AM PDT by rawhide
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To: rawhide

Shouldn’t the boyfriend’s family pay for his funeral?


2 posted on 05/22/2011 10:28:53 AM PDT by Texas Eagle (If it wasn't for double-standards, Liberals would have no standards at all -- Texas Eagle)
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To: rawhide

Mixed feelings. It’s quite possible the store policy cannot be overridden, at least by the employees in question...but it is kinda ridiculous.


3 posted on 05/22/2011 10:29:55 AM PDT by RockinRight (It was crowded under Obama's bus BEFORE he threw 13 million Jews under it.)
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To: RockinRight

Her dress was probably a custom order that was fitted for her.


4 posted on 05/22/2011 10:34:22 AM PDT by kalee (The offences we give, we write in the dust; Those we take, we engrave in marble. J Huett 1658)
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To: rawhide
Just talking about the dress here....I would never let my 16 year old spend 1,200 bucks on one.
5 posted on 05/22/2011 10:34:45 AM PDT by ladyvet ( I would rather have Incitatus then the asses that are in congress today.)
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To: RockinRight
"It’s quite possible the store policy cannot be overridden, at least by the employees in question..."

Then why haven't they elevated it to the employees/managers that can?

This is not a matter of store policies or contract law, but of basic human decency. Certainly the store has their policy and the law is on their side as well, but anybody who thinks they ought to stick to their guns and stick it to this little girl who just lost her boyfriend needs to take some time for some serious moral introspection.

6 posted on 05/22/2011 10:39:04 AM PDT by Joe 6-pack (Que me amat, amet et canem meum)
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To: rawhide

So $1200 for a prom dress. What am I missing here?


7 posted on 05/22/2011 10:40:30 AM PDT by Graneros ("Two things are infinite: the universe and human stupidity; and I'm not sure about the universe.")
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To: Texas Eagle; rawhide
Shouldn’t the boyfriend’s family pay for his funeral?

Yeah, it sounds like she now owns a dress she can't use and is trying to find a way to shame the shop into refunding her money. If she really wants the money donated to her boyfriend's healthcare, why not just sell the $1200 "credit"? She's already gotten a lot of publicity and this could help get even more donations for her sweetheart.
8 posted on 05/22/2011 10:40:38 AM PDT by Krankor (And he's oh, so good, And he's oh, so fine, And he's oh, so healthy, In his body and his mind)
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To: rawhide
She still has the $1,200 store credit

Is it transferrable? Couldn't someone hand this girl $1200 in cash and "buy" the store credit from here?

It's easy to say that businesses are always wrong -- the Left has been doing that for many years. The store has a policy, the store is trying to stay in business. I feel for the girl, but I feel for the store as well.

By giving the girl credit, the store has taken a step -- has anyone else stepped up in any way? Or is the evil business expected to be the fall guy 100%?

9 posted on 05/22/2011 10:42:45 AM PDT by ClearCase_guy (The USSR spent itself into bankruptcy and collapsed -- and aren't we on the same path now?)
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To: ladyvet

$1200 for a dress. No money for the family to bury their son?

And somehow this is the store owner’s responsibility.


10 posted on 05/22/2011 10:43:17 AM PDT by Carley (OBAMA, DO YOU HEAR ME NOW........... '67 BORDERS, IT'S NOT GOING TO HAPPEN)
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To: Graneros
So $1200 for a prom dress. What am I missing here?

A date?

11 posted on 05/22/2011 10:43:35 AM PDT by Hot Tabasco (It's a beautiful day and I'm glad I can see it in color.......)
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To: rawhide

This is how real life happens.


12 posted on 05/22/2011 10:44:06 AM PDT by Red_Devil 232 (VietVet - USMC All Ready On The Right? All Ready On The Left? All Ready On The Firing Line!)
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To: rawhide
It could be she is trying to help pay for the funeral because of cost and his family may need the help.
Another case of no common sense being used.
Now what will happen is that this store has now gotten a boatload of bad publicity, at least for the short term, that may well hurt sales.
Personally if it had been my store I would have gone the extra mile to help out in a tragedy like this.
13 posted on 05/22/2011 10:44:27 AM PDT by Captain Peter Blood
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To: rawhide
I think Diane & Company are nuts. It will take a lot of time to overcome the negatives they are generating. For what? 1,200.00 ? They could of used some advise on turning negatives into positives, and moved on.
14 posted on 05/22/2011 10:45:36 AM PDT by reefdiver ("Let His day's be few And another takes His office")
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To: kalee

UM yeah that and “Used Prom Dress for Sale “ has a nastry ring to it. Not much of a marketable item


15 posted on 05/22/2011 10:45:51 AM PDT by When do we get liberated? (A socialist is a communist who realizes he must suck at the tit of Capitalism.)
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To: Texas Eagle
Funerals are pretty darn expensive. Most people thought I was nuts when I bought life insurance policies on all 3 of my kids as soon as they were born and eligible. $50K each.

Then again, most of them had never gone through the expense of burying a child. My family was intimately familiar with that experience, and that usually shut folks up.

Who knows? In today's economy, the family could be hanging on by a thread, and may have already depleted their savings prior to this event.

In the end, though, it's not the store's business to offer a refund on what was obviously a custom-made dress; unfortunate situation or not.

16 posted on 05/22/2011 10:50:14 AM PDT by TheWriterTX (Buy Ammo Often)
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To: Texas Eagle
Funerals are pretty darn expensive. Most people thought I was nuts when I bought life insurance policies on all 3 of my kids as soon as they were born and eligible. $50K each.

Then again, most of them had never gone through the expense of burying a child. My family was intimately familiar with that experience, and that usually shut folks up.

Who knows? In today's economy, the family could be hanging on by a thread, and may have already depleted their savings prior to this event.

In the end, though, it's not the store's business to offer a refund on what was obviously a custom-made dress; unfortunate situation or not.

17 posted on 05/22/2011 10:50:19 AM PDT by TheWriterTX (Buy Ammo Often)
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To: RockinRight; SilvieWaldorfMD

You cannot return customed fitted clothes


18 posted on 05/22/2011 10:54:53 AM PDT by Perdogg (0bama got 0sama?? Really, was 0sama on the golf course?)
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To: Graneros

A calendar. $1200 is not too much in my opinion. An good OTR suit costs $400 to $600. Last week I was wearing $1,000 worth of clothes at an important business meeting.


19 posted on 05/22/2011 10:57:23 AM PDT by Perdogg (0bama got 0sama?? Really, was 0sama on the golf course?)
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To: rawhide

Compassion in this situation would equal priceless advertising. No one will ever feel this store really cares about a customer but $$. I think they lost more than they gained. You don’t build a retail store on being hard nosed. Store credit - maybe she can sell it to someone for $900 which would equal more bad advertising for the store.


20 posted on 05/22/2011 10:58:51 AM PDT by presently no screen name
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To: rawhide

Stupid management at the Dress Shoppe.

For $1200, they could have had a million dollars worth of good PR and goodwill.

Instead they come off as the Prom Dress Nazis.


21 posted on 05/22/2011 11:00:22 AM PDT by Palladin (Sarah Palin in 2012!)
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To: Perdogg
You cannot return customed fitted clothes

Then how did she come by an in-store $1200.00 credit for a return?
22 posted on 05/22/2011 11:00:30 AM PDT by Goldsborough
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To: Captain Peter Blood

The store has issued a store credit for the dress and has offered to make a donation to a memorial fund for the funeral.
Why won’t the girl and her mother accept that?
It is generous in light of the store’s no refund policy.

I buy clothing at a similar shop and would never think of asking them to make a special exception for me. Most of the sales are special order and fitted, they are custom for me. I am sure the prom dress was as well.


23 posted on 05/22/2011 11:02:42 AM PDT by kalee (The offences we give, we write in the dust; Those we take, we engrave in marble. J Huett 1658)
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To: rawhide

Something’s askew when a girl who has $1200 for a prom dress dates a boy whose family cannot afford a decent funeral.


24 posted on 05/22/2011 11:04:05 AM PDT by Lonesome in Massachussets (Somewhere in Kenya a village is missing its idiot)
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To: rawhide

Although I feel for the kid and think the dress shop should refund her money. No one gives refunds for formal dresses anymore. That stopped years ago because woman/teens would wear the dress for a one time occasion with the tag tucked into the dress and return the dress after. I’m sure the dress shop has heard many sob stories that weren’t true.


25 posted on 05/22/2011 11:05:39 AM PDT by MsLady (Be the kind of woman that when you get up in the morning, the devil says, "Oh crap, she's UP !!")
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To: presently no screen name

I agree.


26 posted on 05/22/2011 11:06:58 AM PDT by Perdogg (0bama got 0sama?? Really, was 0sama on the golf course?)
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To: ladyvet

Me either, seems a huge waste of money for a one time deal.


27 posted on 05/22/2011 11:07:34 AM PDT by MsLady (Be the kind of woman that when you get up in the morning, the devil says, "Oh crap, she's UP !!")
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To: MsLady
"I’m sure the dress shop has heard many sob stories that weren’t true."

Perhaps they'd be more understanding if she attached a copy of the death certificate to the receipt.

28 posted on 05/22/2011 11:07:54 AM PDT by Joe 6-pack (Que me amat, amet et canem meum)
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To: rawhide
Now the poor lass has nothing to wear to the funeral.
29 posted on 05/22/2011 11:08:25 AM PDT by Mark was here (It's either Obama or America. There cannot be both.)
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To: Krankor

Good idea!!! Wonder if you could transfer it like that?


30 posted on 05/22/2011 11:09:01 AM PDT by MsLady (Be the kind of woman that when you get up in the morning, the devil says, "Oh crap, she's UP !!")
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To: presently no screen name

The mark-up on a dress like this is $1000. They would have been out...what...$200 bucks? Damn crooks!


31 posted on 05/22/2011 11:09:35 AM PDT by Palladin (Sarah Palin in 2012!)
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To: rawhide

////But Jackie’s mom said when she showed up to bring the dress back, they were nasty and unsympathetic. /////

i think this is what got the dress shop in trouble.....

what did Julia say????.....BIG MISTAKE.....BIG....HUGE

http://youtu.be/tTtVVHg41kU


32 posted on 05/22/2011 11:10:57 AM PDT by is_is (VP Dad of Sgt. G - My Hero - "Sleep Well America......Your Marines have your Back")
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To: Goldsborough

I would have given her an exchange based on the materal but not the labor. My guess is the materal could be reused, but the labor is gone.

Some nice things here.:)

http://www.dianeandcoonline.com/sub.php?CatId=38204#subtitle


33 posted on 05/22/2011 11:11:43 AM PDT by Perdogg (0bama got 0sama?? Really, was 0sama on the golf course?)
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To: Joe 6-pack
Perhaps they'd be more understanding if she attached a copy of the death certificate to the receipt.

Look her date for the evening did not pan out, and she wanted her money back. In a calculated ploy to not appear greedy, she had to quickly think of a charity to hide behind, thus the need to help pay for the funeral. Cold and calculating.

34 posted on 05/22/2011 11:18:35 AM PDT by Mark was here (It's either Obama or America. There cannot be both.)
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To: rawhide

If your child can afford a $1200 dress, all that follows is insanity. lol


35 posted on 05/22/2011 11:19:11 AM PDT by GeronL (The Right to Life came before the Right to Happiness)
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To: Goldsborough

The store bent their policy and offered more. They took the dress back and offered to make a donation to a memorial fund for the funeral. The girl took the store credit. She no longer has the dress hanging in her closet as a reminder of her loss. She or her mother can buy $1200 of clothes at the store AND a contribution has been offered for funeral expenses. Why won’t the mother and daughter accept that?

Also consider this, even though they have the dress back the store will not be able to sell it for the original price. Fitted, custom orders that are returned or not picked up go to a sale rack as they are no longer standard sized items and most likely are now last season’s merchandise.
Prom dress shopping season is over. This dress is now last year’s style.
I think the store has been generous.


36 posted on 05/22/2011 11:19:26 AM PDT by kalee (The offences we give, we write in the dust; Those we take, we engrave in marble. J Huett 1658)
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To: Palladin

Your right - I wasn’t even thinking about the mark up. Screw them.


37 posted on 05/22/2011 11:19:49 AM PDT by presently no screen name
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To: Krankor

Yes- I was also questioning why SHE would be paying for the boyfriend’s funeral. Sounds like she wants a refund for a dress she simply won’t be able to wear. Instead of going public, she should have put the dress on ebay with an explanation of why she was selling it. I think she is trying to strongarm the store into refunding her money.

This is a good lesson for that teenager. Never spend more than rent money on something you wear. But I think the lesson is lost as it is the ‘in’ thing to blame someone else for your mistakes.


38 posted on 05/22/2011 11:20:00 AM PDT by Cowgirl of Justice
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To: Joe 6-pack

Oh please.

She should also get her money back for that Big Mac she had at dinner?

Her sad story does not override the law/store policy. It’s actually irrelevent that her BF died.


39 posted on 05/22/2011 11:20:58 AM PDT by GeronL (The Right to Life came before the Right to Happiness)
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To: Lonesome in Massachussets

Exactly. It didn’t say she had it on layaway.

And what kind of mother asks a child to help pay for a funeral??!!


40 posted on 05/22/2011 11:23:11 AM PDT by Cowgirl of Justice
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To: kalee
She or her mother can buy $1200 of clothes at the store AND a contribution has been offered for funeral expenses.

Who would want to shop there? They don't want to give any profit away. Their contribution to the memorial is in their name for advertising purposes - it's a plus for them!

I don't see generosity when the decision is a plus for them. What exactly did they give? The dress can be fitted to the next person who buys it as it was for her. And styles don't change that drastic from year to year and what prom dresses look like anymore they can fit any dress up occasion - so this dress is not committed for a certain season.


41 posted on 05/22/2011 11:30:55 AM PDT by presently no screen name
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To: rawhide

This is one of a number of stories on this. The msm love these type of stories. If all the msm types piling on the store feel this strongly about it, why didn’t they chip in a couple hundred each? As far as I can see no one from the store was driving the car her boyfriend died in. Yet, the store still went further than they needed to. Is she happy? Of course not! The store did not do exactly what SHE wanted them to. I am not unfeeling, but I also think reassigning fate to something human is ridiculous.


42 posted on 05/22/2011 11:32:03 AM PDT by Seabeejas
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To: presently no screen name; Palladin
Generally speaking, clothing is marked-up %100. A $100 garment generally cost the store around $50. The manufacturer generally marks it up %100 as well. That's why the clothing industry is almost nonexistent in this country.
43 posted on 05/22/2011 11:32:16 AM PDT by Perdogg (0bama got 0sama?? Really, was 0sama on the golf course?)
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To: rawhide

If this was a custom order I can see the no refud but if the dress is off the rack and never worn what is the problem?


44 posted on 05/22/2011 11:32:34 AM PDT by chris_bdba
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To: rawhide

If this was a custom order I can see the no refund but if the dress is off the rack and never worn what is the problem?


45 posted on 05/22/2011 11:32:38 AM PDT by chris_bdba
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To: GeronL
"Her sad story does not override the law/store policy."

Maybe when you grow up, you'll learn to read and see where I already acknowledged that.

"It’s actually irrelevent that her BF died."

No, in fact it's very relevant. She bought the dress to go to the prom with him. Now, as I already said, the store legally owes her nothing. The credit is pretty much meaningless, basically a slap in the face, "here you go little girl, run along and come back for another dress when you find yourself a new boyfriend."

As others here have indicated, and I can confirm having a girlfriend who was formerly an office manager in a bridal/tuxedo shop, the mark-ups on such dresses are nothing short of astronomical. At the height of prom and wedding season, yeah, the store might eat a small profit; but the good will and word of mouth advertising alone would have quickly recouped that and then some. It's a bad decision from both a business and moral standpoint.

46 posted on 05/22/2011 11:32:50 AM PDT by Joe 6-pack (Que me amat, amet et canem meum)
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To: rawhide

I suspect that dress shops hear many stories/reasons/excuses for dress returns. Of course it’s a tragedy but I’d guess that some girls have come in with clipped out obits to “ prove” their boyfriends are “dead”.


47 posted on 05/22/2011 11:33:47 AM PDT by InvisibleChurch (r e p e n t o r b e s a d)
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To: Mark was here
"Look her date for the evening did not pan out, and she wanted her money back. In a calculated ploy to not appear greedy, she had to quickly think of a charity to hide behind, thus the need to help pay for the funeral. Cold and calculating."

Yeah right. I'll bet if you look into it even further, you'll find she arranged the *accident* and had her boyfriend killed.

48 posted on 05/22/2011 11:36:56 AM PDT by Joe 6-pack (Que me amat, amet et canem meum)
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To: rawhide

Everybody has the “right” to do what they’re doing with this.

I guess its a standoff.

I think that the store was foolish not to grant the refund; its just one of those public relations decisions that some get right and some get wrong.


49 posted on 05/22/2011 11:38:07 AM PDT by editor-surveyor (Going 'EGYPT' - 2012!)
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To: Cowgirl of Justice

Did the mother ask or is it her contribution - the dress she bought to be with him at a milestone event she wants to contribute to his family for his burial. I happen to think it’s a very touching story - too bad the greedy retailers didn’t see it that way. I’ve long learned - what you give comes back many times over when you least expect it. Some don’t have it in their hearts for compassion when money is involved.


50 posted on 05/22/2011 11:38:36 AM PDT by presently no screen name
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