Skip to comments.Major grocer getting rid of self-checkout lanes
Posted on 07/08/2011 7:23:09 PM PDT by MorganaEdited on 07/08/2011 7:25:17 PM PDT by Admin Moderator. [history]
One of the nation's major grocery store chains is eliminating self-checkout lanes in an effort to encourage more human contact with its customers.
Albertsons LLC, which operates 217 stores in seven Western and Southern states, will eliminate all self-checkout lanes in the 100 stores that have them and will replace them with standard or express lanes, according to published reports.
(Excerpt) Read more at msnbc.msn.com ...
The new method is coming is already deployed in various forms in various places.
I LOVE THE SELF CHECKOUT LANES !!!!!!!
there are times I don’t WANT to ‘interact”...HA! and its sooo fast. the only problem is the register shouts out what goes through..ha
“Put your bannanas in the bag!”
“Put your wine in the bag!”
“Put your whipped cream in the bag!”
“Put your prophylactics in the bag!”
This should help unemployment...a little. Good idea. A little more human contact is good. Unless it’s from some drippy 17 year old with no human contact skills.
Since when does a grocery store care about human contact?
Did they care when the scanners were installed? No.
They’re getting ripped off, at least in some stores, so they’re taking them all out so they’re not accused of discrimination.
That, I suspect, is the real reason. Personally, I don’t go buy groceries for human interaction. I pick whatever line is the shortest so I can get on with my day.
YEA!! I’ve been refusing to use them since they put ‘em in. Every time they try to drag me over to self-check, I tell ‘em I’m refusing as a matter of principle. I also refuse to shop at Fresh and Easy because they don’t have checkout.
You love them? I avoid them like the plague. It’s like having to bus your dishes at a restaurant — like doing their work for them. Plus, the checkers are always over there helping people, because they don’t work really well. Or folks cannot figure out the commands, etc. There are too many variables — works great for straight-forward items, not so great for little things, odd shapes, etc. I do not like them at all.
How much do you want to bet that the unions had something to do with this??
Safeway/Ralph’s has been doing it for a year now, yet people avoid it.
Why? Everytime you place the grocs in the bag, the stupid machine tells you to remove it and the comedy cycle begins. That’s why there are “technicians” close-by whose sole purpose is to rescue the poor saps who use those e-cashiers.
I always use the self checkout. Lets me pack my bags the way I want.
Besides, who needs to interact with a checkout person when we have FR?
Yeah, i think Albertson’s is unionized.
What human contact? I don’t exchange family histories with the checkout person, just grunts and groans while lifting items onto the conveyer belt and hopefully a thank you at the end of the transaction.
Boy, I sure hope my local adult film rental place doesn’t install one of those things. :-)
I say that’s it’s boring for the girl or guy running the master console. ...just standing there...pushing buttons...
One time I selected Spanish for the language to blurt out my purchases. That way nobody would know what I was buying.
However, I live in Los Angeles, and as I looked around I quickly realized that 95% of the people in the store knew precisely what the machine was saying.
I don’t use ‘em at all. I have told the store employees that paying the same price for stuff when I am doing their jobs is not right. I would use self-checkout if I got a 5-10% discount, but not if I have to pay full ride.
Enterprising young partiers around here were ringing up six packs of soda and putting the equivalent weight in beer on the scale . . .
>and all the while the next people in line are standing there watching you and start scanning their items before you have finished putting your items back in the shopping cart. <
LOL, I know. They give you a parting “did you finish high school, buddy?” look when they leave, and you are still at it. I only use it when I have 1-3 items and have cash to pay for it but if not, I’d rather line up with the rest of the zombies.
I had scanned over $40 in merchandise and tried to pay. Meanwhile my wife was loading the cart to leave. It kept demanding that we return items to the shelf. After the third attempt to pay, I grabbed my wife and started walking out. The clerk suddenly became interested in helping us. I told her that I had wasted enough of my time and I walked out. To hell with these time wasting self help apparitions.
HA! LOL!!! so right. Maybe I am becoming more asocial with Obammy running the show.ha.
Will they also be getting rid of their ATM machines? /s =.=
“Ponga sus plátanos en la bolsa!”
“Poner el vino en la bolsa!”
“Pon tu crema batida en la bolsa!”
“Pon tu preservativos en el bolso!”
Please take your receipt, your groceries and get the hell out of our store...
I just got home from a store with four self check outs. All four were waiting for assistance.
It’s pretty hard for me to maintain “human contact” with Albertsons since they closed down all their stores in my city.
Good! I loathe those things in all store and refuse to use them.. A good cashier can ring through about three too four 20 items or less customers to the self service one. Clerks running reigisters are a good investment. People get mad at a computer slowly giving instructions refusing to let your check out for this or that reason and toss their items down and walk out. As well if a store has sufficent clerks at checkouts too keep lines moving at a reasonable rate then again people don’t get mad and just walk out. A win/win is simply having good cashiers and enough full service lines to keep the lines moving.
Invest in Albertsons and get rich.
Allegra...check out also post 8..great posts.
thanks..no I can do it in spanish!!
How about...Please take your receipt, your groceries and thank Obama for the increase in prices!
Yep. If I’m paying ‘em to do the job, I’m not going to do it for them.
What weirded me out the other day was hearing a voice say “You can avoid waiting in the line by self-checking” at COSTCO. I’ve been going there for years and didn’t even notice the new self-check lanes they had installed.
Following Obama’s Economic plan? .... Next to get rid of those evil ATM’s? Sometimes I just want to run into the store and buy my 6-pack of beer and leave not chit-chat with the cashier and wait for them....Good thing I live no where near an Albertsons!
If they can refine that technology, imagine packing all your groceries into store-approved cloth bags (bags that don’t interfere with RFID) and just run your bags with loaded groceries through the RFID receiving station. It would actually mean even faster-moving grocery lines.
My reply was, " You train employees, you serve customers"
I refuse to use the damn things.
I might use them if they came with a 5% discount on my total bill for the effort and inevitable annoyance.
I’ve embarassed my kids on more than one occasion by actually getting into an argument with the machine. “Damn thing - you know what I want to do so do it!” “I DID put the bananas in the bag”, etc. I finally stopped going to the self-check for my own sanity.
The truth is that they are getting rid of them because of theft and labor it costs to get the customer throught the process. It isn’t about serving the customer that is just their spin.
What good is having kids if you can't embarrass them every once and a while???
Some are some aren’t depends on each individual store and whether or not they voted to be union.
Until they teach their cashiers that “Have a nice day,” does NOT mean “Thank you,” they’d be better off discouraging human contact with these people.