Skip to comments.Warrant: McDonald's manager punched customer that had service dog
Posted on 07/21/2011 11:43:22 AM PDT by rawhide
A Marietta McDonald's manager is accused of punching a mother who brought a service dog and autistic children into the restaurant.
A Cobb County warrant charges Tiffany Denise Allen with simple battery, simple assault fear and disorderly conduct.
According to the warrant, Jennifer Schwenker entered the Marietta McDonald's located at 1291 Bells Ferry Road with her children and service dog on July 12.
Allen, off-duty at the time, became irate that the dog was in the restaurant, the warrant says.
Schwenker explained to Allen the dog's purpose and told the manager the dog was legally allowed to be inside the establishment.
Allen continued to berate Schwenker, following her around the restaurant and even into a bathroom. During the incident, one of Schwenker's twins disappeared. The mother threw her cup to the ground and ran outside to look for her child, the warrant says.
Allen believed the cup was thrown at her and followed the mother into the parking lot, where she is accused of hitting her in the face.
Surveillance video shows several McDonald's employees holding Allen back, according to the warrant.
The warrant for Allen's arrest was signed July 15. She is not listed as having been in custody at the Cobb County jail.
An owner of the McDonald's, who did not want to be named, declined an interview but did say Allen no longer works at the restaurant.
Oh those Amish!!
It seems to me Tiffany was handling the problem very well until the others jumped in.
Mickey D’s, where the management believes they are emperors and you are merely an invader there through their own good graces.
Woman sounds like a basket case. Autistic children need to have their dog with them in McDonald's? You lose sight of one of them and just HAVE to toss your coffee to the ground (according to some, at the manager) and run out after them?
The guy sounds like someone who shouldn't be in charge of other people, or interact with the public. His McCareer is over.
That manager was an expensive hire.
Fake fake always was always will be fake.
“We are pretending this dog is a service dog. You need to pretend it is allowed in here even if it is a health violation”.
Rupert Murdoch’s wife works at McDonald’s?
The problem is that everything qualifies as a “service animal” these days. It’s impossible to ban dogs, birds, horses, or whatever from any public establishment because the owner can get some ditzy doctor to sign a letter claiming that the animal/amphibian/bird/whatever somehow helps that person. My friend’s “no animals” condo now has three dogs and a pet pig in residence because their owners have threatened to sue if not allowed to keep their “service animal” with them. Sheesh.
Contrary to what you think austistc children can and do use service dogs.It is expensively illegal for a dog to wear the service dog garb if they are not a service animal and anyone who would fake that would be crazy to try.
The article doesn’t say the dog was wearing service dog garb. I doubt it was wearing it which is what set off the event.
The dog would need to be wearing the garb AND leashed.
Is that why they have all those sparrows flying around inside Lowes and Home Depot?
I am considering getting a note from my husband’s dr. to have our little Havanese designated as a “service dog” -
The reason, my husband has Parkinsons, and is very depressed and anxious. All of the meds tried so far have not relieved his distress, and this is a man who was never depressed one day in his life before this terrible disease started destroying his nervous system.
Walking our little dog is the only activity he regularly enjoys, and he doesn’t want to leave our senior apt. without the dog.
I would take the dog in a proper carrier, and never let the dog out of it in a restaurant or public location. The dog is well-behaved, doesn’t bark, and is not at all a nuisance.
What is your opinion on this? Some of you seems to find the idea of service animals annoying, but are there any circumstances that you would find acceptable?
That having been said: If she was letting her dog poop in the floor AND threw the coffee at the "manager" it still doesn't excuse STRIKING THE CUSTOMER!
She could have called the police if she felt all was that wrong.
I think Tiffany be fired.
An owner of the McDonald's, who did not want to be named, declined an interview but did say Allen no longer works at the restaurant.
Umm, yes . . . if you love your child. I know my autistic son has an almost instant ability and desire to run away the second someone distracts the adult who is with him. Secondarily, he does not understand that standing in front of cars is dangerous, so one of the first places he would go would be to the parking lot to enjoy the visual stimulus of seeing cars come at him. The mom behaved in exactly the way I would expect. The McDonald's worker distracted her and her special needs son took advantage of the distraction to escape. If her son is like mine, she took off immediately to potentially save her special needs son's life.
This woman is a manager and she doesn’t know the law?
Ahh... the old ‘my child is autistic’ excuse.
“Autism is such a complex disorder. It is easily misdiagnosed,” said Allen, a speech and language pathologist with Henry Ford Health System.
Sounds as if she’d make a perfect unionized LEO, imo.
In Florida service dogs are not required to wear a vest or any kind of “garb” that would immediately identify them as a service dog. It’s up to the service dog user as to whether they want the dog to wear anything.
Yep, Tiffany be fired. Look for her on the TSA feeler line up at Atlanta International.
Thank you for the link to that video. What wonderful dogs! They have such a short life span, however - it would be so hard to get attached to them, and lose them so soon, particularly those who are already struggling with neurological issues affecting emotions.
But, the advantage of having such a big dog for stability is obvious!
So if I imagine my dog is a service dog, then it is a service dog. Sounds like a fail to me.
U.S. Department of Justice
Civil Rights Division
Disability Rights Section
COMMONLY ASKED QUESTIONS ABOUT
SERVICE ANIMALS IN PLACES OF BUSINESS
1. Q: What are the laws that apply to my business?
A: Under the Americans with Disabilities Act (ADA), privately owned businesses that serve the public, such as restaurants, hotels, retail stores, taxicabs, theaters, concert halls, and sports facilities, are prohibited from discriminating against individuals with disabilities. The ADA requires these businesses to allow people with disabilities to bring their service animals onto business premises in whatever areas customers are generally allowed.
2. Q: What is a service animal?
A: The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. If they meet this definition, animals are considered service animals under the ADA regardless of whether they have been licensed or certified by a state or local government.
Service animals perform some of the functions and tasks that the individual with a disability cannot perform for him or herself. Guide dogs are one type of service animal, used by some individuals who are blind. This is the type of service animal with which most people are familiar. But there are service animals that assist persons with other kinds of disabilities in their day-to-day activities. Some examples include:
_ Alerting persons with hearing impairments to sounds.
_ Pulling wheelchairs or carrying and picking up things for persons with mobility impairments.
_ Assisting persons with mobility impairments with balance.
A service animal is not a pet.
3. Q: How can I tell if an animal is really a service animal and not just a pet?
A: Some, but not all, service animals wear special collars and harnesses. Some, but not all, are licensed or certified and have identification papers. If you are not certain that an animal is a service animal, you may ask the person who has the animal if it is a service animal required because of a disability. However, an individual who is going to a restaurant or theater is not likely to be carrying documentation of his or her medical condition or disability. Therefore, such documentation generally may not be required as a condition for providing service to an individual accompanied by a service animal. Although a number of states have programs to certify service animals, you may not insist on proof of state certification before permitting the service animal to accompany the person with a disability.
There's more to this story...
The dog actually helps him walk. He has been able to switch from his walker to a cane, and it has really helped his gait. The dog’s gait encourages him to get a rhythm going, and the leash seems to help with the freezing.
He has never been much of a dog person, but since the depression and anxiety have set in, he feels he has lost everything he once valued, like his ability to work. Taking the dog for a walk seems to give him a sense of purpose and security.
His parkinson’s specialist has referred him to the Mayo Clinic in September, to see if they can do anything to help with his autonomic nervous system failure, or if there are any other options to treat his medication-resistant depression.
If the dog gives him any comfort, I think it is worth getting him qualified, and as I said before, the dog would be in one of those carriers with rollers (when in public places), which my husband could also use to improve his stability.
The last sentence does it
“you may not insist on proof of state certification before permitting the service animal to accompany the person with a disability.”
I don’t have an issue except for one question. How is your Havanese with children, other animals and adults? The reason I ask if every service dog that I have encountered has gone through “training”. I have never seen one bark or make a disturbance at all. I believe part of the training is human interaction. Since Service Dogs are out in the public, children (being friendly) tend to run up to them and pet them. (not my kids since I have trained them to always ask the adult first before ever getting close to a dog they don’t know). However, I have witnessed little ones literally running up to some and putting their hands on them in the blink of an eye.
That's not what I said. Dogs simply are not required to wear vests.
“Allen believed the cup was thrown at her and followed the mother into the parking lot, where she is accused of hitting her in the face.”
The name isn’t typical but the behavior is - let me guess the profile....she “dissed” her and that “warranted” beating her up.
The problem is that everything qualifies as a service animal these days. Its impossible to ban dogs, birds, horses, or whatever from any public establishment because the owner can get some ditzy doctor to sign a letter claiming that the animal/amphibian/bird/whatever somehow helps that person.
Actually, under new regs that came into effect on March 15 of this year, only dogs, and perhaps in some cases miniature horses, can be service animals.
He is trained, and is used to children. He ignores them. We walk by a child care center playground every day. He does not bark, except one little yip if someone comes to the door, and is elevator trained.
There are quite a few handicapped elderly in our assisted living facility, and he is very accepting of being petted, but does not run up to people. He prefers to stay right by our side when in public.
For my husband’s stability, I am going to get one of those pet strollers for him to push as his Parkinson’s increases. I think this will keep him mobile a lot longer than his walker.
Think again. You can apparently order the service dog vests and people can and do use them to fly their non service dogs inside the cabin of airplanes and other places:
I’ve actually seen very ill mannered dogs at the airport being passed off as service dogs. It’s really high time that they got a handle on this whole mess. If the law requires places to accept these dogs (and I’m sorry, pigs? forget it) then it’s fair to require basic obedience and that the dog be certified in some way. It’s also fair to require the owner to carry something to prove the dog is certified if the dog is going to be in a place that normally is restricted to pets. It has gotten past ridiculous.
“It is expensively illegal for a dog to wear the service dog garb if they are not a service animal and anyone who would fake that would be crazy to try.”
That “service dog garb” is sold over the internet to anyone who pays their money. It is not required, nor does it prove anything.
The reality is that there is far greater risk for a service provider in challenging the service dog status than there is for someone caught faking it.
I’m actually (though a dog-respector) always ambivalent about these “service dog” stories. (See other comments.)
However, from what I see here, the fault is largely with the McD fruitcake. She went off her rocker. She doesn’t even have a heart - a kid is missing possibly to get run over, and you have to go beat the woman up in front of her kids? Because of a coffee toss?
I can see the “mother” doing all those things you dismiss.
Sad but probably true. LOL!!
Havanese are one of the best breeds for anxiety disorders, imo. Love them.
If taking your doggy helps your husband, then you do IT! Prayers for your husband and for you. Being a caretaker is not an easy task at all even when it involves someone we deeply love. Please take care of yourself as well. I know, I know.. easier said than done but you need a bit of time as well. Prayers!
Then how would someone know that a service dog is a service dog?
Most people do not know that there is a big difference between a service dog and a therapy dog, although service dogs can be therapy dogs for the handicapped person.
People are not supposed to approach service dogs, and are not supposed to try to pet them. The advantage of having a service dog vest with the proper patches is that one patch says “Please do not pet me, I am working”
Owners of service dogs can carry cards to hand to others explaining that the dog is working, and to leave them alone. This would be very helpful to people like my husband, who is losing vocal cord control, and is now very hard to hear and understand.
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