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Computers Down since 3:00 PM in East Coast Verizon Stores and Offices
Free Republic ^ | 8/3/11 | Self

Posted on 08/03/2011 5:14:26 PM PDT by randita

Went to the Verizon store in eastern PA today around 3:00. Couldn't do business because computers were down. Went home and called back about 7:45. Computers are still down and the salesperson said they were down across the entire East Coast. He hasn't been told why.


TOPICS: Business/Economy; Miscellaneous; News/Current Events
KEYWORDS: telecom; verizon
Strange. Anyone else run into this?
1 posted on 08/03/2011 5:14:29 PM PDT by randita
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To: randita

OK, who is the IT intern who tripped over the plug?


2 posted on 08/03/2011 5:18:40 PM PDT by mnehring
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To: randita
Went to a Subway at ~7:15 this evening in a Columbus, Ohio suburb and the cashier said the whole Subway system (no pun intended) in Columbus was out since 3pm. Paid cash for a foot-long.

Place was empty. Must be a lot of hungry credit card holders out there tonight.

3 posted on 08/03/2011 5:20:16 PM PDT by Zuben Elgenubi
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To: Zuben Elgenubi
Paid cash for a foot-long.

I wouldn't let that get out. lol.

4 posted on 08/03/2011 5:22:26 PM PDT by keat
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To: randita
Perhaps just a coincidence...

Verizon Workers Threaten to Strike on Plan for ‘Gutting Health Care’

5 posted on 08/03/2011 5:24:35 PM PDT by Brandonmark (2012: Our Hope IS Change!)
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To: randita

In Virginia and haven’t seen a problem all day!
Yes, I’m on Verizon.


6 posted on 08/03/2011 5:31:11 PM PDT by freejohn ("Never argue with a fool; onlookers may not be able to tell the difference." --- Mark Twain)
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To: randita

Hard to believe that all the computers are down. Are they sure it isn’t the network?


7 posted on 08/03/2011 5:31:27 PM PDT by Mr Ramsbotham (Laws against sodomy are honored in the breech.)
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To: randita

Looks like several people on Twitter are having the same problem.


8 posted on 08/03/2011 5:39:34 PM PDT by good old days (God bless Sarah Palin.)
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To: randita; JoeProBono; a fool in paradise

9 posted on 08/03/2011 5:42:35 PM PDT by Revolting cat! (Let us prey!)
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To: randita

I’m on a Verizon wireless card right now near Albany NY. No problem.


10 posted on 08/03/2011 5:42:51 PM PDT by Upstate NY Guy
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To: Upstate NY Guy

It’s not phone service. It’s the computers in the stores and offices. Like they can’t pull up any account info on their computers or make sales, etc.


11 posted on 08/03/2011 5:53:51 PM PDT by randita (Obama - chains you can bereave in.)
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To: randita

On a related note...I think I was shorted in french fries today with my Culver’s Double Butterburger Basket. I’d write the company, but I just don’t care that much.


12 posted on 08/03/2011 5:54:25 PM PDT by gorush (History repeats itself because human nature is static)
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To: Mr Ramsbotham

All the salesperson said was they don’t know what’s causing the problem. He said he’s call when they got back up. Still hasn’t called so they’ve been out since 3:00 ET until now (8:40 ET).

They put up a “closed” sign up on the door. They close for real at 9 ET.


13 posted on 08/03/2011 5:58:09 PM PDT by randita (Obama - chains you can bereave in.)
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To: randita

OK, thanks. Sounds like their database servers have crashed.


14 posted on 08/03/2011 6:04:51 PM PDT by Upstate NY Guy
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To: Brandonmark
Perhaps just a coincidence...

yeah, right.

15 posted on 08/03/2011 6:29:50 PM PDT by _a_0_0_
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To: randita

Ok, I’ll bite.

I should care that some chain store’s computers are down, why?


16 posted on 08/03/2011 6:32:21 PM PDT by Vermont Lt (I can't think of anything clever, so I'll just say, "Obama sucks.")
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To: randita

hunh. Solo must have scored a hit on the Death Star.


17 posted on 08/03/2011 6:33:46 PM PDT by _a_0_0_
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To: Vermont Lt

It might be of interest if it’s an incidence of hacking.


18 posted on 08/03/2011 6:42:45 PM PDT by randita (Obama - chains you can bereave in.)
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To: randita

Might be related to this:

Massive Global Cyberattack Targeting U.S., U.N. Discovered; Experts Blame China

http://www.freerepublic.com/focus/f-news/2757979/posts


19 posted on 08/03/2011 6:43:51 PM PDT by dynachrome ("Our forefathers didn't bury their guns. They buried those that tried to take them.")
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To: randita

ITEOTWAWKI


20 posted on 08/03/2011 6:45:37 PM PDT by Cyber Liberty (Oh, well, any excuse to buy a new gun is good enough for me.)
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To: Brandonmark

Verizon Wireless has verily little in the way of a union workforce. The wireline company may be another story.


21 posted on 08/03/2011 6:47:50 PM PDT by Keith in Iowa (Hope & Change - I'm out of hope, and change is all I have left every week | FR Class of 1998 |)
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To: gorush
I think I was shorted in french fries today with my Culver’s Double Butterburger Basket.

Point at the beautiful, overflowing french fry container showing on their menu board over the counter...and say: "I want my container of fries to look just like the one you have up there on the sign."

22 posted on 08/03/2011 6:50:27 PM PDT by moovova (Obama rolled up his sleeves...and cut 2 strokes off his golf score.)
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To: Cyber Liberty
ITEOTWAWKI

...and I feel fine...

23 posted on 08/03/2011 6:51:23 PM PDT by moovova (Obama rolled up his sleeves...and cut 2 strokes off his golf score.)
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To: randita

It’s spreading. I tried to use my GPS to locate the eastern seaboard — it gives a 404 Not Found error for everything east of St. Louis.


24 posted on 08/03/2011 6:57:38 PM PDT by steve86 (Acerbic by nature, not nurture (Could be worst in 40 years))
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To: steve86
I wonder if this has anything to do with it? It just went online.


25 posted on 08/03/2011 7:16:47 PM PDT by Justa
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To: randita

I guess you could be right. But more likely a fuse blew on a router somewhere and they have to go out and get one.

In any event hacking Verizon’s retail computers is not really a big deal to anyone but the kids in the store.


26 posted on 08/03/2011 7:45:59 PM PDT by Vermont Lt (I can't think of anything clever, so I'll just say, "Obama sucks.")
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To: Vermont Lt
In any event hacking Verizon’s retail computers is not really a big deal to anyone but the kids in the store.

It mattered to us because of the inconvenience. We were going to buy an iPhone with a sizable data plan and upgrade another regular phone. We wasted about an hour in there going through the various options, then when we whipped out our credit cards, their computers died. So we're going to have to waste more time going back to get the deal done.

27 posted on 08/03/2011 7:53:52 PM PDT by randita (Obama - chains you can bereave in.)
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To: randita

Do it online toomorrow.

I am sure you are a nice person. But I am also sure the folks trying to get this fixed are doing the best they can.

Is our world so “connected” that we cannot wait a day to buy a cell phone? Also, is it newsworthy to post a run of the mill service problem online as if it were a huge deal?

PS: the iPhone is great.


28 posted on 08/03/2011 8:04:36 PM PDT by Vermont Lt (I can't think of anything clever, so I'll just say, "Obama sucks.")
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To: steve86

My online banking is down too!


29 posted on 08/03/2011 8:40:48 PM PDT by proudtobeanamerican1 (A house divided against itself cannot stand.” Abraham Lincoln)
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To: mnehring

Just kidding.

30 posted on 08/04/2011 3:07:43 AM PDT by lowbridge (Rep. Dingell: "Its taken a long time.....to control the people.")
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To: Vermont Lt

I didn’t post it in breaking news. I rarely post vanities, but compared to other vanities I often see, I thought that a network outage (albeit specific to one company) blanketing the entire east coast was somewhat of interest considering the reports of late about hacking. If you didn’t find it of interest, why did you click on it and post?

Sure I can wait a day to buy a phone, but it’s going to take an additional two hours of time. Now if you’re retired or not working, that’s not a big deal, but for a working person it is. The issue is not that we have to wait a day to get the phone, it’s the unproductive use of time.


31 posted on 08/04/2011 6:04:48 AM PDT by randita (Obama - chains you can bereave in.)
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To: randita

I appreciate your frustration. I really do. I worked in the customer service profession (for telecom companies and large US Banks.) I have been on the other side of this coin more times than I would like mention. Of course, the telephone computer system did not go down—just the retail ones. Imagine a million angry phone calls in a day. I am glad that I left that behind a few years ago.

I really did not intend to come across nasty or mean.

On the other hand. I ordered both mine and my daughter’s over the internet at the Verizon web site. All in all it did not take long at all. When it came, the instructions for getting it going were as simple as “plug it in.”

Ordered on Day A and got it Day B.

The other advice is to order the insurance. The first one I had was dropped into a cup of coffee. Insurance got me another one. The second one lasted a week before the died a natural albeit early death. I got another in a day. I use the phone as a modem when I am on the road for work so it is critical for my work.

I hope you get the phone thing cleared up. It is truly an amazing piece of technology.

Again, I must have been typing before I took my happy pills. I apologize for coming across like a dope.


32 posted on 08/04/2011 1:06:52 PM PDT by Vermont Lt (I can't think of anything clever, so I'll just say, "Obama sucks.")
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To: Vermont Lt

Apology accepted. No problem.

Re: ordering online. My husband has a guy at the Verizon store that he has been working with for at least 10 years. They have a common love - fishing. So part of the deal is to go to the store, get a new phone, and swap fishing stories.

He got his iPhone today and so far, he’s delighted. He would have actually been happy with a regular phone, but I urged him to go iPhone (imagine that - the wifey talking her hubby into getting an electronic gadget-must be a first!). He’s a manufacturer’s rep with a large customer database (was using an iPod Touch with Filemaker) and fields calls all day long and even into the evening. Now he can have all he needs in one device rather than two.

We also had a MiFi which we used when RVing - at least two months out of the year. The cost of having the iPhone and using that as a hotspot while on the road is about the same as having the MiFi, so for me it was a no brainer. He wasn’t so sure the iPhone hotspot would work as well as the MiFi. We’ll see in a couple of weeks when we go out into the boonies. How has your experience been with the iPhone/hotspot connection?

Being able to access the web and receive/send emails 24/7 will be a great convenience to him which he will come to appreciate, I know.

As we found out, the outage yesterday was nationwide and even affected customer access to their own online accounts. No report on why it happened, but all was fine today.

Again, no harm done. Best wishes.


33 posted on 08/04/2011 2:45:20 PM PDT by randita (Obama - chains you can bereave in.)
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