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Class action lawsuits filed against Charter, Comcast for response to recent service outages in W. MA
The Republican ^

Posted on 11/28/2011 1:02:09 PM PST by matt04

A local law firm on Tuesday filed a class action suit in Hampden Superior Court against two major cable companies, Charter Communications and Comcast, charging each with “gouging” their customers by not automatically giving credit or refunds for lengthy service outages following the recent snowstorm.

Lawyer Jeffrey S. Morneau of the Springfield firm Connor Morneau & Olin, filed two separate class action suits against the area’s two major cable companies.

Each suit is filed on behalf of three plaintiffs, but as Morneau pointed out, the action covers “all persons residing in Massachusetts” who are customers of either company and who lost service during the recent outage but did not receive a credit, refund or bill adjustment.

With each company reporting 600,000 outages following the Oct. 29-30 storm, the total number of plaintiffs could potentially reach 1.2 million.

At issue, Morneau said, is the way the two companies require customers to apply for refunds for lost service. He said the companies should automatically credit customers for lost service, rather than “making them jump through hoops to get it.”

(Excerpt) Read more at masslive.com ...


TOPICS: Business/Economy; Government; News/Current Events; US: Massachusetts
KEYWORDS: charter; comcast; springfield
So now a free phone call or email is jumping thru hoops.

I lost my cable and internet for 5 days as a result of the downed trees and power outages. I called and explained that I had lost service for 5 days. The CSR looked up my account and said that it was because some site was inaccessible due to downed trees and they were unable to deploy a generator for several days and received 5 days worth of credit. Took less ten five minutes.

1 posted on 11/28/2011 1:02:21 PM PST by matt04
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To: matt04

Don’t the service contracts contain the usual “Acts of God” provisions??


2 posted on 11/28/2011 1:11:30 PM PST by Uncle Ike (Rope is cheap, and there are lots of trees...)
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To: matt04

I’d sure like to get some money back for the times I’m away from home or don’t even turn on the cable. On the other hand, I’d be careful about asking for that as it opens the door for all sorts of peak time charges, business hours charges, etc, etc.


3 posted on 11/28/2011 1:12:10 PM PST by rhombus
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To: matt04

Sometimes they just put you on hold forever and never answer.


4 posted on 11/28/2011 1:13:30 PM PST by grundle
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To: matt04

I probably think this way because I live in Bush Alaska... but here goes....

What a bunch of whining, self-indulgent crap to file a lawsuit because a snowstorm has temporarily stopped the Internet. My God. What about a little self-reliance - and some understanding that there was a snowstorm and it’ll take a little time to get things back to normal. I’d actually be embarressed to complain in those circumstances, but I’m getting on in years.

I can see why the place is a hotbed of leftist support, though.


5 posted on 11/28/2011 1:14:18 PM PST by redpoll
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To: matt04
Ok, so now I guess you can sue the cable and eletric companies if a storm hit. I thought it was an act of god, and they can't be sued.

I forgot LIBS hate GOD.

6 posted on 11/28/2011 1:15:05 PM PST by ExCTCitizen (Cain/West 2012....what would the RACISTS LIBERALS say???)
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To: matt04

There is nothing lower or more greedy than a class action attorney. They are leeches on the belly of humanity.


7 posted on 11/28/2011 1:20:48 PM PST by circlecity
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To: redpoll

Do you have Comcast as a provider? I do and I can tell you they are $hitty to their customers. They will gouge the customer for every dollar they believe they can get by with. They “crammed” my internet account with a service that I DID NOT ask for and tried to deflect it back on me when I called them on it. Comcast and customer service should not be used in the same sentence.


8 posted on 11/28/2011 1:21:32 PM PST by elephant
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To: redpoll

I was more than a normal snow storm. It was a foot of heavy wet show when most trees still had the leaves on them. You couldn’t find a road in CT or MA that didn’t have tress and wires down everywhere.


9 posted on 11/28/2011 4:10:02 PM PST by matt04
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To: redpoll
OTOH, it is Comcast.

Take your pound of flesh where you can get, I think.

10 posted on 11/28/2011 4:18:18 PM PST by Tribune7 (Perry, Newt, Cain or Santorum)
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To: ExCTCitizen

When your power goes out, the meter on your house starts. No need for a credit. In our case the power came on after six days— but it took two more for the cable to come back. In most cases the cable company will not give a credit unless you are out for more than 24 hours. But a full week...yeah, I think that is adequate to expect some credit.

And I love God.


11 posted on 11/28/2011 6:06:00 PM PST by Vermont Lt (I just don't like anything about the President. And I don't think he's a nice guy.)
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Comment #12 Removed by Moderator

To: matt04

>>>I was more than a normal snow storm. It was a foot of heavy wet show when most trees still had the leaves on them. You couldn’t find a road in CT or MA that didn’t have tress and wires down everywhere.<<<

I grew up in East Lyme, so I understand what it means when there’s a foot of heavy wet snow early in the season, and I was there in 1978. On the other hand, I now live in Alaska - where we experienced a blizzard with 80 mph winds early in our season (last month), so New England weather seems tame in comparison.

My point is that we complain too much. When you live 300 miles from any road, like I do, you learn patience waiting for something and humility facing the weather. It has taught me self-reliance - the same kind of self-reliance that the old-time Yankees lived back when I was a kid 50 years ago. Your storm was extraordinary. Getting Internet service returned in several days is actually good in my mind, but maybe I’ve lived here too long. I sure wouldn’t sue the Internet company over it. Maybe I’m just an oddball, too, and I should march in the lawsuit parade. But I won’t.


13 posted on 11/28/2011 8:54:00 PM PST by redpoll
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