Skip to comments.Best Buy Cancels Christmas (and Hanukkah) Orders, Causes Consumer and Analyst Backlash
Posted on 12/23/2011 5:53:22 AM PST by Libloather
Best Buy Cancels Christmas Orders, Causes Consumer and Analyst Backlash
December 22, 2011 7:02 PM EST
With three days to go until Christmas and Hanukkah already underway, Best Buy (NYSE:BBY) assured it won't be on many customers' "nice" lists this season.
On Thursday, the national consumer electronics retailer notified a fraction of its online customers that it would not be able to complete their online orders -- some of which were placed in November -- and could not guarantee they would be able to get their purchased items by the holiday.
The move is a considerable blow to an as-yet-undetermined percentage of the many consumers who moved their holiday shopping online this year. For the tens of thousands of people who spent the Black Friday after Thanksgiving shopping for electronics on their laptops, for example, instead of having to sit in freezing temperatures for hours on end to get the best deals, what might have seemed like a brilliant idea just a month ago might not appear so appealing today.
(Excerpt) Read more at ibtimes.com ...
I shopped Amazon and LLBean and got all my stuff in spite of the blizzards in Denver so I’m pretty happy. Usually came in two to three days.
A bird in the hand....
Especially if Best Buy is generating a large portion of its profits from its credit card.....
To any Freepers who might be affected, BB is sending out giftcards through the email address associated with the account that had the order cancelled. Most of the giftcards are worth $20.
SO if you are affected, make sure to check any emails from BestBuy.
Sounds like BB has hired some of Obama’s finance idiots. They might try hiring folks who actually know technology next time.
I gave up on BB about 2 years ago after almost being robbed in the parking lot. The only one in our area is in a heavily Latino/black area of town. I went over to HHGregg and found them much more amenable. However, BB does have a better selection of items.
And use that gift card ASAP....
Consumers continually trade customer service for the lowest possible price ( I do it myself too frequently ) and we end up with these big box stores who don’t give a damn about the customer. If I were one of those who isn’t getting my order in time, I’d cancel it and demand a full refund.
I ordered a toy for my daughter’s soon to be step daughter (Not sure what that makes me) online from Toys R Us on Monday and received it yesterday evening.
They were sold out every where but Toys R Us didn’t disappoint!
I’m thinking that Best Buy is going down the tubes and their inventory is limited.
“Sounds like BB has hired some of Obamas finance idiots”
Probably hired Corslime....
Best Buy lost us years ago with their idiotic returns policy.
Our microwave stopped working so we purchased a replacement at BB. After plugging in the new one, we discovered the problem was with the electrical outlet. But BB would not accept a return of the microwave because “the box had been opened”.
I don’t need that kind of crap when HHGregg is right across the street.
As to what that makes you - it makes you a grandma. Congrats. I have one granddaughter who has out grown toys but had the joy last night of gifting my great nephews and great niece... ages 2-9. The big hit was talking cookie monster for the 2 year old.
I have Amazon Prime, best investment I’ve made this year.
Last time i checked Best Buy was not celebrating Christmas but was celebrating the “Holiday season” so maybe those folks will get their items before the season ends.
There’s good reason why I buy things from Amazon.com instead....
I love Amazon, but that infamous FedEx video recently making the rounds has me rethinking mail order for pricy, fragile items....
Amazon Prime has been amazing! I bought one item in a store this year...everything else online (most of it through Amazon.)
How sweet! Christmas is for the child in all of us!
Best Buy was never big on customer satisfaction. The last time I bought anything major from them was 20 years ago, when I got a PC. The PC developed a problem, so I returned it. The first guy I talked to said BB would not accept a return because it was one day past the return deadline. I asked to speak to a manager. The guy said he WAS a manager, so I said I wanted to talk to whoever he reported to. Finally got an exchange of the defective PC. Never went back after that.
A couple of years ago, not long before Circuit City went under, I was in the market for a television. Both Circuit City and Best Buy gave me the run around, told me the item was in stock when it wasn't, trying to sell me anything but what I wanted, telling me I had to get the extended warranty, and shuttling me off to the line to get one of their credit cards, etc.
I went to Amazon and ordered the TV by accident. No warranty run-around, no credit card run around. I don't even bother to browse Best Buy anymore.
“Last time I checked Best Buy was not celebrating Christmas”
Has anyone seen the awful Best Buy commercials that ridicule Santa?
This is to be expected with Obamanomics. Companies are slashing prices, which slashes profits, which causes them to slash inventory and sales force.
I love those commercials. They’re not ridiculing Santa, they’re saying shopping at BB can make you a better gift giver than Santa. And since Santa mostly gave me socks and underwear I think they’re right (that somehow was the tradition of my family, blame Santa for all the utility presents, fun presents came from family).
This is what happens when Best Buy bashes Santa Claus.
all their commercials this year were attacking Santa.
wellll.....seems Santa Clause has the last laugh.
I first went into a Best Buy about 5 years ago..Just browsing..doing some research..one of our DVD players was acting up...they were having an “open box” sale of returned items...saw a really nice Magnavox player..for $10..box was opened..but the packing hadn’t been ripped..so I took a flyer....it still works perfectly..
Best Buy’s (aka Worst Buy) extended warranty is a HUGE profit center for them.
Best Buy’s days are numbered because of bad service and a “survive the scam” customer environment. The internet did not kill them.
“And use that gift card ASAP....”
Yeah, for sure. From everything I have read, WSJ, others, it appears to me that BB is on the same downward spiral as Circuit City. To bad as I like to shop there. Brick and Mortar retailers are in for a tough ride it seems....
How is that BB's fault? You actually gave up on the area, not BB.
Likewise. I've bought a lot of different stuff from Amazon of late (as well as in the past few years) and never have had a problem.
I ordered an Pellet Gun and a book last week and got both within 5 days.
I’ve seen several of their hate Santa ads.
They’re total smegheads.
A monkey's uncle?
And they wonder why Christmas shoppers ordered $35 billion dollars worth of merchandise online as of last week. We haven’t set foot in a store this year and everything has arrived on time and it excellent condition....much of it shipped free!
Best Buy deserves to meet the fate of Circuit City.
BIGGGG dittos on that! Made our Christmas shopping great. And all the other little bennies that come with it IE: free TV series, videos, etc.
I have Amazon Prime (free two day shipping). Yesterday I remembered I forgot three books I needed as presents, ordered them with next day shipping for only $6 extra and they will be here this morning.
Best Buy who?
If I were able to do much in-store shopping this year, I would have loaded up the cart, gone to the counter and wished the clerk a cheery MERRY CHRISTMAS!
In any store that forbid its clerks from answering in kind, I would give the stink eye, note that I was Christmas shopping, that I intended to buy Christmas presents, point out the logical disconnect in buying Christmas presents from a store that doesn't celebrate Christmas, turn on my heel and walk away.
Any store that doesn't get the message after having to restock multiple abandoned carts probably doesn't deserve to be in business...
There are so many other places to shop, especially online. Newegg smokes their prices 24/7.
I hope this burns them BAD!
Best Buy typically presses suppliers for extended payment terms and just in time shipments in Q4. Either holiday sales were much better than planned or Best Buy has some financial problems.
This article is about Best Buy’s ONLINE shoppers who won’t get their merchandise.
“On Thursday, the national consumer electronics retailer notified a fraction of its online customers that it would not be able to complete their online orders — some of which were placed in November — and could not guarantee they would be able to get their purchased items by the holiday.”
What's next... Maybe Best Buy will start charging a cover charge to come into the store... which you get back if you buy something..
I go to Best Buy as a last resort. They burned me a few years ago on a laptop, when they had their silly rebates. They advertised a laptop with a $100 rebate, and the local stores were sold out. So I ordered online. When I went to fill out the rebate form, it said in fine print "in store purchases only". But none of the stores had the laptop! And the ads did not mention this restriction at all. Buh-bye.
And it's staffed by people with 12 full minutes of experience who're absolutely convinced they're tech uber-geeks, while actually possessing the tech level of toe jam. BB is like a Radio Shaft for TV's and appliances. [eyeroll]
I believe Best Buy has been on the electronics dead pool for over a year.
Watch this ----> FedEx Guy Throwing My Computer Monitor
As far as I know, Best Buy still has that restock charge of something like ten percent if you return anything....so they’re my retailer of last resort.
I've heard stories of customers who actually managed to hold out against the high pressure sale and refused the "warranty", and the BB associate signed them up anyway without their knowledge. Since it was a 6 months same as cash deal, they had no idea. In fact that was how they found out. They paid the actual purchase price within the 6 months, then at the end BB was dunning them for finance charges. They went to find out why and since they hadn't paid for the warranty they "ordered" within the 6 months BB wasn't going to give them the free interest. Not sure how it turned out.
Personally, when people try to push the warranties on me, I looked shocked and ask if the product is a piece of crap. They obviously can't say yes, but the warranty is like 20% of the price of the product for an extra year or something, so they're left with the choice of whether 20% of the units fail within the year or if the warranty is usuriously overpriced!