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Best Buy Cancels Christmas (and Hanukkah) Orders, Causes Consumer and Analyst Backlash
IB Times ^ | 12/22/11

Posted on 12/23/2011 5:53:22 AM PST by Libloather

Best Buy Cancels Christmas Orders, Causes Consumer and Analyst Backlash
December 22, 2011 7:02 PM EST

With three days to go until Christmas and Hanukkah already underway, Best Buy (NYSE:BBY) assured it won't be on many customers' "nice" lists this season.

On Thursday, the national consumer electronics retailer notified a fraction of its online customers that it would not be able to complete their online orders -- some of which were placed in November -- and could not guarantee they would be able to get their purchased items by the holiday.

The move is a considerable blow to an as-yet-undetermined percentage of the many consumers who moved their holiday shopping online this year. For the tens of thousands of people who spent the Black Friday after Thanksgiving shopping for electronics on their laptops, for example, instead of having to sit in freezing temperatures for hours on end to get the best deals, what might have seemed like a brilliant idea just a month ago might not appear so appealing today.

(Excerpt) Read more at ibtimes.com ...


TOPICS: Crime/Corruption; Extended News; Government; News/Current Events
KEYWORDS: backlash; bestbuy; christmas; orders
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That can't be good.
1 posted on 12/23/2011 5:53:27 AM PST by Libloather
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To: Libloather

I shopped Amazon and LLBean and got all my stuff in spite of the blizzards in Denver so I’m pretty happy. Usually came in two to three days.


2 posted on 12/23/2011 5:55:23 AM PST by Mercat
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To: Libloather

A bird in the hand....


3 posted on 12/23/2011 5:55:39 AM PST by dfwgator
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To: Libloather

Especially if Best Buy is generating a large portion of its profits from its credit card.....


4 posted on 12/23/2011 5:55:49 AM PST by mewzilla (Santelli 2012)
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To: Libloather

To any Freepers who might be affected, BB is sending out giftcards through the email address associated with the account that had the order cancelled. Most of the giftcards are worth $20.

SO if you are affected, make sure to check any emails from BestBuy.


5 posted on 12/23/2011 5:56:32 AM PST by JerseyHighlander
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To: Libloather

Sounds like BB has hired some of Obama’s finance idiots. They might try hiring folks who actually know technology next time.


6 posted on 12/23/2011 5:58:04 AM PST by Da Coyote
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To: Libloather

I gave up on BB about 2 years ago after almost being robbed in the parking lot. The only one in our area is in a heavily Latino/black area of town. I went over to HHGregg and found them much more amenable. However, BB does have a better selection of items.


7 posted on 12/23/2011 5:58:14 AM PST by rarestia (It's time to water the Tree of Liberty.)
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To: JerseyHighlander

And use that gift card ASAP....


8 posted on 12/23/2011 5:58:34 AM PST by mewzilla (Santelli 2012)
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To: Libloather

Consumers continually trade customer service for the lowest possible price ( I do it myself too frequently ) and we end up with these big box stores who don’t give a damn about the customer. If I were one of those who isn’t getting my order in time, I’d cancel it and demand a full refund.


9 posted on 12/23/2011 5:59:19 AM PST by reegs
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To: Mercat

I ordered a toy for my daughter’s soon to be step daughter (Not sure what that makes me) online from Toys R Us on Monday and received it yesterday evening.

They were sold out every where but Toys R Us didn’t disappoint!

I’m thinking that Best Buy is going down the tubes and their inventory is limited.


10 posted on 12/23/2011 6:04:30 AM PST by alice_in_bubbaland
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To: Da Coyote
I bought a piece of tech from Best Buy a few months back. I talked to a sales person who was extraordinarily knowledgeable, very helpful. After a little more conversation, and since I'm a nosy Nelly, I found out that the gentleman to whom I was speaking was actually employed by the piece of tech’s manufacturer. He was there at Best Buy to sell his employer's product.
11 posted on 12/23/2011 6:04:49 AM PST by mewzilla (Santelli 2012)
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To: Da Coyote

“Sounds like BB has hired some of Obama’s finance idiots”

Probably hired Corslime....


12 posted on 12/23/2011 6:05:52 AM PST by alice_in_bubbaland
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To: Libloather

Best Buy lost us years ago with their idiotic returns policy.
Our microwave stopped working so we purchased a replacement at BB. After plugging in the new one, we discovered the problem was with the electrical outlet. But BB would not accept a return of the microwave because “the box had been opened”.
I don’t need that kind of crap when HHGregg is right across the street.


13 posted on 12/23/2011 6:06:39 AM PST by Wiser now (Socialism does not eliminate poverty, it guarantees it.)
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To: alice_in_bubbaland

As to what that makes you - it makes you a grandma. Congrats. I have one granddaughter who has out grown toys but had the joy last night of gifting my great nephews and great niece... ages 2-9. The big hit was talking cookie monster for the 2 year old.


14 posted on 12/23/2011 6:07:16 AM PST by Mercat
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To: Mercat

I have Amazon Prime, best investment I’ve made this year.


15 posted on 12/23/2011 6:09:39 AM PST by Chandalier (You say Obama, I say O-blame-o!)
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To: Libloather

Last time i checked Best Buy was not celebrating Christmas but was celebrating the “Holiday season” so maybe those folks will get their items before the season ends.


16 posted on 12/23/2011 6:12:07 AM PST by fatrat (extremely extreme right-wing radicalized veteran)
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To: mewzilla
From 10 days ago....

Best Buy Margins Hammered by Heavy Discounting

17 posted on 12/23/2011 6:12:20 AM PST by mewzilla (Santelli 2012)
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To: Libloather

There’s good reason why I buy things from Amazon.com instead....


18 posted on 12/23/2011 6:15:54 AM PST by RayChuang88 (FairTax: America's economic cure)
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To: RayChuang88

I love Amazon, but that infamous FedEx video recently making the rounds has me rethinking mail order for pricy, fragile items....


19 posted on 12/23/2011 6:18:06 AM PST by mewzilla (Santelli 2012)
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To: Libloather

Amazon Prime has been amazing! I bought one item in a store this year...everything else online (most of it through Amazon.)


20 posted on 12/23/2011 6:18:26 AM PST by dawn53
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To: Mercat

How sweet! Christmas is for the child in all of us!


21 posted on 12/23/2011 6:18:26 AM PST by alice_in_bubbaland
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To: Wiser now

Best Buy was never big on customer satisfaction. The last time I bought anything major from them was 20 years ago, when I got a PC. The PC developed a problem, so I returned it. The first guy I talked to said BB would not accept a return because it was one day past the return deadline. I asked to speak to a manager. The guy said he WAS a manager, so I said I wanted to talk to whoever he reported to. Finally got an exchange of the defective PC. Never went back after that.


22 posted on 12/23/2011 6:24:07 AM PST by PapaBear3625 (During times of universal deceit, telling the truth becomes a revolutionary act.)
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To: Libloather
Without a major overhaul there is no way Best Buy stays in business.

A couple of years ago, not long before Circuit City went under, I was in the market for a television. Both Circuit City and Best Buy gave me the run around, told me the item was in stock when it wasn't, trying to sell me anything but what I wanted, telling me I had to get the extended warranty, and shuttling me off to the line to get one of their credit cards, etc.

I went to Amazon and ordered the TV by accident. No warranty run-around, no credit card run around. I don't even bother to browse Best Buy anymore.

23 posted on 12/23/2011 6:29:08 AM PST by hopespringseternal
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To: PapaBear3625

http://apps.ihatebestbuy.com/blog/


24 posted on 12/23/2011 6:33:04 AM PST by packrat35 (Heartless)
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To: fatrat

“Last time I checked Best Buy was not celebrating Christmas”

Has anyone seen the awful Best Buy commercials that ridicule Santa?


25 posted on 12/23/2011 6:34:03 AM PST by heylady
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To: Libloather
If I tried to place an online order for a gift and it was "out of stock", I'd probably go elsewhere or get something else. This kind of problem goes back to the mail order days, when I'd get catalogs with lots of nice gifts and half were out of stock. I learned then that they never get restocked in time for Xmas.

This is to be expected with Obamanomics. Companies are slashing prices, which slashes profits, which causes them to slash inventory and sales force.

26 posted on 12/23/2011 6:39:22 AM PST by Sans-Culotte ( Pray for Obama- Psalm 109:8)
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To: heylady

I love those commercials. They’re not ridiculing Santa, they’re saying shopping at BB can make you a better gift giver than Santa. And since Santa mostly gave me socks and underwear I think they’re right (that somehow was the tradition of my family, blame Santa for all the utility presents, fun presents came from family).


27 posted on 12/23/2011 6:39:42 AM PST by discostu (How Will I Laugh Tomorrow When I Can't Even Smile Today)
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To: Libloather

This is what happens when Best Buy bashes Santa Claus.

all their commercials this year were attacking Santa.

wellll.....seems Santa Clause has the last laugh.


28 posted on 12/23/2011 6:39:42 AM PST by longtermmemmory (VOTE! http://www.senate.gov and http://www.house.gov)
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To: Wiser now

I first went into a Best Buy about 5 years ago..Just browsing..doing some research..one of our DVD players was acting up...they were having an “open box” sale of returned items...saw a really nice Magnavox player..for $10..box was opened..but the packing hadn’t been ripped..so I took a flyer....it still works perfectly..


29 posted on 12/23/2011 6:41:55 AM PST by ken5050 (Support Admin Mods: Doing the tough, hard, dirty jobs that Americans won't do...)
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To: hopespringseternal

Best Buy’s (aka Worst Buy) extended warranty is a HUGE profit center for them.

Best Buy’s days are numbered because of bad service and a “survive the scam” customer environment. The internet did not kill them.


30 posted on 12/23/2011 6:46:41 AM PST by longtermmemmory (VOTE! http://www.senate.gov and http://www.house.gov)
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To: Libloather
Best Buys seems to bend over backwards to avoid saying Merry Christmas. I haven't shopped there for awhile.
31 posted on 12/23/2011 6:47:30 AM PST by Tribune7 (Vote Perry (or Gingrich maybe))
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To: mewzilla

“And use that gift card ASAP....”

Yeah, for sure. From everything I have read, WSJ, others, it appears to me that BB is on the same downward spiral as Circuit City. To bad as I like to shop there. Brick and Mortar retailers are in for a tough ride it seems....


32 posted on 12/23/2011 6:51:02 AM PST by snoringbear (Government is the Pimp,)
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To: rarestia
I gave up on BB about 2 years ago after almost being robbed in the parking lot. The only one in our area is in a heavily Latino/black area of town. I

How is that BB's fault? You actually gave up on the area, not BB.

33 posted on 12/23/2011 6:57:37 AM PST by smith288 (Peace at all costs gives you tyranny free of charge)
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To: Mercat
I shopped Amazon and LLBean and got all my stuff in spite of the blizzards in Denver so I’m pretty happy. Usually came in two to three days.

Likewise. I've bought a lot of different stuff from Amazon of late (as well as in the past few years) and never have had a problem.

I ordered an Pellet Gun and a book last week and got both within 5 days.

34 posted on 12/23/2011 6:58:16 AM PST by Conservative Vermont Vet (l)
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To: Libloather

I’ve seen several of their hate Santa ads.

They’re total smegheads.


35 posted on 12/23/2011 7:00:38 AM PST by null and void (Day 1066 of America's ObamaVacation from reality [Heroes aren't made, Frank, they're cornered...])
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To: alice_in_bubbaland
I ordered a toy for my daughter’s soon to be step daughter (Not sure what that makes me)

A monkey's uncle?

36 posted on 12/23/2011 7:02:53 AM PST by null and void (Day 1066 of America's ObamaVacation from reality [Heroes aren't made, Frank, they're cornered...])
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To: Libloather

And they wonder why Christmas shoppers ordered $35 billion dollars worth of merchandise online as of last week. We haven’t set foot in a store this year and everything has arrived on time and it excellent condition....much of it shipped free!

Best Buy deserves to meet the fate of Circuit City.


37 posted on 12/23/2011 7:03:30 AM PST by txrefugee
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To: Chandalier
I have Amazon Prime, best investment I’ve made this year.

BIGGGG dittos on that! Made our Christmas shopping great. And all the other little bennies that come with it IE: free TV series, videos, etc.

38 posted on 12/23/2011 7:11:14 AM PST by Wilum (Never loaded a nuke I didn't like)
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To: Mercat
I shopped Amazon and LLBean and got all my stuff in spite of the blizzards in Denver so I’m pretty happy. Usually came in two to three days.

I have Amazon Prime (free two day shipping). Yesterday I remembered I forgot three books I needed as presents, ordered them with next day shipping for only $6 extra and they will be here this morning.

Best Buy who?

39 posted on 12/23/2011 7:12:05 AM PST by OldMissileer (Atlas, Titan, Minuteman, PK. Winners of the Cold War)
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To: Tribune7
Best Buys seems to bend over backwards to avoid saying Merry Christmas. I haven't shopped there for awhile.

If I were able to do much in-store shopping this year, I would have loaded up the cart, gone to the counter and wished the clerk a cheery MERRY CHRISTMAS!

In any store that forbid its clerks from answering in kind, I would give the stink eye, note that I was Christmas shopping, that I intended to buy Christmas presents, point out the logical disconnect in buying Christmas presents from a store that doesn't celebrate Christmas, turn on my heel and walk away.

Any store that doesn't get the message after having to restock multiple abandoned carts probably doesn't deserve to be in business...

40 posted on 12/23/2011 7:12:43 AM PST by null and void (Day 1066 of America's ObamaVacation from reality [Heroes aren't made, Frank, they're cornered...])
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To: Libloather
Ever since being cheated out of a rebate, I've hated the liars at Best Buy with a passion.

There are so many other places to shop, especially online. Newegg smokes their prices 24/7.

I hope this burns them BAD!

41 posted on 12/23/2011 7:16:14 AM PST by Slump Tester (What if I'm pregnant Teddy? Errr-ahh -Calm down Mary Jo, we'll cross that bridge when we come to it)
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To: Libloather

Best Buy typically presses suppliers for extended payment terms and just in time shipments in Q4. Either holiday sales were much better than planned or Best Buy has some financial problems.


42 posted on 12/23/2011 7:19:49 AM PST by Oldeconomybuyer (The problem with socialism is that you eventually run out of other people's money.)
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To: txrefugee

This article is about Best Buy’s ONLINE shoppers who won’t get their merchandise.

“On Thursday, the national consumer electronics retailer notified a fraction of its online customers that it would not be able to complete their online orders — some of which were placed in November — and could not guarantee they would be able to get their purchased items by the holiday.”


43 posted on 12/23/2011 7:22:17 AM PST by smalltownslick
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To: Libloather
A few days ago on CNBC, they were talking about how Best Buy has become a "showroom" for Amazon. People go to Best Buy to look at the merchandise, then go home and order it online, usually from Amazon.

What's next... Maybe Best Buy will start charging a cover charge to come into the store... which you get back if you buy something..

I go to Best Buy as a last resort. They burned me a few years ago on a laptop, when they had their silly rebates. They advertised a laptop with a $100 rebate, and the local stores were sold out. So I ordered online. When I went to fill out the rebate form, it said in fine print "in store purchases only". But none of the stores had the laptop! And the ads did not mention this restriction at all. Buh-bye.

44 posted on 12/23/2011 7:24:14 AM PST by Mannaggia l'America
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To: PapaBear3625
Best Buy was never big on customer satisfaction.

And it's staffed by people with 12 full minutes of experience who're absolutely convinced they're tech uber-geeks, while actually possessing the tech level of toe jam. BB is like a Radio Shaft for TV's and appliances. [eyeroll]

45 posted on 12/23/2011 7:24:24 AM PST by Still Thinking (Freedom is NOT a loophole!)
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To: Libloather

I believe Best Buy has been on the electronics dead pool for over a year.


46 posted on 12/23/2011 7:26:31 AM PST by pabianice (")
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To: txrefugee; Liz; AT7Saluki
...everything has arrived on time and it excellent condition...

Watch this ----> FedEx Guy Throwing My Computer Monitor

47 posted on 12/23/2011 7:33:01 AM PST by Libloather (The epitome of civility.)
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To: rarestia

As far as I know, Best Buy still has that restock charge of something like ten percent if you return anything....so they’re my retailer of last resort.


48 posted on 12/23/2011 7:38:44 AM PST by ErnBatavia (Obama Voters: Jose Baez wants YOU for his next jury pool.......)
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To: longtermmemmory
Best Buy’s (aka Worst Buy) extended warranty is a HUGE profit center for them.

I've heard stories of customers who actually managed to hold out against the high pressure sale and refused the "warranty", and the BB associate signed them up anyway without their knowledge. Since it was a 6 months same as cash deal, they had no idea. In fact that was how they found out. They paid the actual purchase price within the 6 months, then at the end BB was dunning them for finance charges. They went to find out why and since they hadn't paid for the warranty they "ordered" within the 6 months BB wasn't going to give them the free interest. Not sure how it turned out.

Personally, when people try to push the warranties on me, I looked shocked and ask if the product is a piece of crap. They obviously can't say yes, but the warranty is like 20% of the price of the product for an extra year or something, so they're left with the choice of whether 20% of the units fail within the year or if the warranty is usuriously overpriced!

49 posted on 12/23/2011 7:38:54 AM PST by Still Thinking (Freedom is NOT a loophole!)
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To: Libloather
Anyone who shops at worst buy is a MORON. They're muzzie lovers.


50 posted on 12/23/2011 7:39:14 AM PST by Electric Graffiti (Crush your enemies, see them driven before you, and hear the lamentation of their Moonbats)
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