“I served in the CIA for 28 years and I can tell you...”
After that statement, why would I read any further? Disclosing a 28 year background of professionally-trained deceit is not going to give me any confidence that what follows is necessarily truthful in any way.
You’ve spittled forth a clueless assertion/accusation. I doubt even you believe everyone working at Foggy Bottom is a trained spy or deceiver. There are myriad levels of tech support folks who probably lie less than you do. It is not their job to deceive anyone. In fact, they spend their career bringing data to higher ups, and the real facts —read truth in the data— is expected of them or else they are not allowed to function there.