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Death of the Walmart greeter: Shop scraps door staff after 30 years
dailymail.co.uk ^ | 1-31-12 | Rebecca Seales

Posted on 01/31/2012 5:32:30 AM PST by rawhide

Supermarket chain Walmart is to dispense with the outdoor 'people greeters' who have traditionally welcomed customers outside its stores.

The retailer got rid of its night-shift greeters four months ago, and now intends to move day-shift staff inside its shops.

Known for welcoming shoppers with 'a cart and a smile,' the greeters have been a feature of the chain's customer service since 1980, when the store's founder decided that 'aggressive hospitality' would help set it apart from competitors.

While many staff have expressed fears that their jobs will soon be scrapped, Walmart spokesman David Tovar said, 'they're not going anywhere'.

He said the greeters would be given more responsibility under the indoor move, so that they can 'really focus on customer service,' and interact more with customers.

Jerome Allen, a greeter from Fort Worth in Texas, said he has been allocated a new job standing in 'high traffic' areas of the store, asking customers if they need any assistance, and directing the flow of traffic.

He said his hours have been cut, and that he fears he will soon be made redundant.

Mr Tovar said the decision was a way to to rein in costs and prices.

(Excerpt) Read more at dailymail.co.uk ...


TOPICS: Business/Economy; Culture/Society; Extended News
KEYWORDS: greeter; retail; walmart
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Does this mean no more checking receipts when exiting the store after your purchase? How about when you return an item, who is going to put the little return sticker on your return, before you head to the return counter?
1 posted on 01/31/2012 5:32:37 AM PST by rawhide
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To: rawhide

What? Did Bain buy Wal-Mart?


2 posted on 01/31/2012 5:40:45 AM PST by Reagan69 (I supported Sarah Palin and all I got was a lousy DVD !)
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To: rawhide
...just heard they are being redirected to help customers find open lanes at the checkout...
3 posted on 01/31/2012 5:43:27 AM PST by Doogle (((USAF.68-73..8th TFW Ubon Thailand..never store a threat you should have eliminated)))
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To: rawhide

I never seen an aggressive greeter at Wal Mart they have all been very polite.


4 posted on 01/31/2012 5:44:38 AM PST by riverrunner
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To: rawhide

There’s three Walmarts around me, and there’s never been any greeters outdoors at any of them. They greeters always been indoors where the carts are stored. To me, outdoors, is out in the elements.


5 posted on 01/31/2012 5:45:34 AM PST by mass55th (Courage is being scared to death - but saddling up anyway...John Wayne)
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To: riverrunner

The Wal-Mart Ninja Greeters who ambush customers with a smile and a “hello” are being relocated??

/sarcasm


6 posted on 01/31/2012 5:50:45 AM PST by GeronL (The Right to Life came before the Right to Pursue Happiness)
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To: riverrunner
I never seen an aggressive greeter at Wal Mart they have all been very polite.

And I've rarely met a polite one. They are the second reason that I consider Wal-Mart to be the "store of last resort" (the first is rude clientele, but I digress). Hassle going in, hassle coming out. Good riddance.

7 posted on 01/31/2012 5:51:16 AM PST by jboot
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To: rawhide

I firmly believe the greeters are an idiotic idea. They’re friendly enough to me but I know a lady who usually has bad experiences with them. She can smile and say hello, or say nothing, and the result is the same, they look right through her.
Whatever training the greeters get, it is not adequate, and I believe there are a lot of shoppers who do not get any sort of lift from the greeters at the door.
The greeters do wipe the rain off the carts; if they used monkeys for that, the job would still get done and more shoppers would be smiling as they went in, too.
While we’re on the subject, Walmart gets a thumbs down for the people allowed to stand there with hands out, or tin cups. Whatever their fundraising cause — pests, all of them.


8 posted on 01/31/2012 5:52:50 AM PST by Lady Lucky (A tea party in name only is worse than no tea party at all.)
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To: rawhide

I don’t see the big deal. All they need to do is send their resumes to the White House and they’ll be re-employed in no time.


9 posted on 01/31/2012 5:57:22 AM PST by hometoroost (Frodo lives!)
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To: rawhide

I have never known stores in my area to have outdoor greeters. The employee who marks return items and checks receipts is indoors.


10 posted on 01/31/2012 6:03:37 AM PST by Tax-chick (View new baby pictures on the Tax-chick page!)
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To: rawhide

Wal-Mart should replace them with Chinese for the sake of accuracy.


11 posted on 01/31/2012 6:04:38 AM PST by PBRSTREETGANG
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To: rawhide

I’ve never seen an outdoor greeter at Wal-Mart. Only indoor. Is this just unique to some states? I’ve only been to walmarts in Washington, South Dakota, Florida and Kentucky, so my experience may be limited.


12 posted on 01/31/2012 6:06:34 AM PST by cuban leaf (Were doomed! Details at eleven.)
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To: mass55th

Perhaps that is why they are getting rid of them...

I too, have never been greeted outside with a cart and a smile.


13 posted on 01/31/2012 6:07:49 AM PST by EBH (God Humbles Nations, Leaders, and Peoples before He uses them for His Purpose)
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To: Reagan69

As a stock holder, I welcome this. I have been in Walmart and see them standing around talking. Half the time they don’t even see people walking by them as they are so into their conversation. Thank you Walmart for being smart and saving money on these useless positions.


14 posted on 01/31/2012 6:10:08 AM PST by napscoordinator (Go Newt! Go Patriots (America's Team)! America's is going the right direction in 2012!!!)
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To: rawhide
There goes my plan for part-time work in retirement.
15 posted on 01/31/2012 6:12:52 AM PST by fungoking (Tis a pleasure to live in the Ozarks)
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To: rawhide

I remember back in business school, we studied Wal-Mart for a marketing class. Wal-Mart had determined that the door greeter was their most successful anti theft deterrent. It seems shoplifters were much less likely to steal when the door greeter was the first impression of the store that they received when entering. The psychological reason for it was that seeing the jovial, elderly door greeter made people feel that if they stole from Wal-Mart they were stealing from their own grandparents.


16 posted on 01/31/2012 6:14:56 AM PST by apillar
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To: rawhide
He said the greeters would be given more responsibility

checking receipts will be more responsibility which "my" walmart already does

17 posted on 01/31/2012 6:16:31 AM PST by ncpatriot
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To: rawhide
My experiences with Wal-Mart greeters basically fall into two categories.

The first are the older ones who seem like they're there to earn a little extra money to supplement their Social Security checks. They're usually friendly in that sugary sweet Southern old person sort of way (this is NC), which I'm sure is supposed to be happiness-inducing, but which I just find to be a bit insincere, since I come from a region of the country (the Midwest) where people are genuinely friendly, but don't have to pretend to tell you about it every second of the day.

The second type of greeter are the younger ones, usually female, of a more, ah, urban type of demographic. They're usually loud, involved in their conversations with each other, or talking on their cell phones. When they're not, they're usually surly and act like it's offensive for them to actually have to do a job to get a paycheck.

Frankly, I think phasing out the greeters is probably a good thing.

18 posted on 01/31/2012 6:17:34 AM PST by Yashcheritsiy
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To: fungoking
There goes my plan for part-time work in retirement.

Yeah, me too. Well, there's always selling peanuts and cracker jack at the ballpark. At least get in to the games for free.

19 posted on 01/31/2012 6:17:54 AM PST by twister881
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To: rawhide

"Welcome to Wal-Mart, now get your $#!% and get out!"

20 posted on 01/31/2012 6:23:01 AM PST by OB1kNOb (The prudent see danger and take refuge, but the simple keep going and pay the penalty. - Prov 22:3)
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To: jboot
"never met a polite one"

Are you serious? Where do you live..Tehran? Each and every greeter I've ever met at Walmart has been polite.

21 posted on 01/31/2012 6:23:33 AM PST by driftless2
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To: rawhide
Walmart is to dispense with the outdoor 'people greeters'

Oh Crap!! I gotta rework my retirement plans again.

22 posted on 01/31/2012 6:24:07 AM PST by tbpiper
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To: rawhide

Must be a regional thing. I’ve never seen an outdoor greeter at a Walmart in my life. Inside sure, but outdoors? Nope.


23 posted on 01/31/2012 6:25:28 AM PST by old and tired
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To: ncpatriot
checking receipts will be more responsibility which "my" walmart already does

I've never been in a Walmart that checked receipts. We do the vast majority of our shopping at BJ's and Costco. Out of habit, my wife and I will both go to hand the Walmart greeter our receipt, only to be met with a friendly wink and a smile that indicates "wrong store, stupid!"

24 posted on 01/31/2012 6:30:28 AM PST by old and tired
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To: Lady Lucky
Whatever their fundraising cause — pests, all of them.

I'm with you. Target is my preferred choice. Much hay is made on FR because Target "doesn't allow the Salvation Army bellringers at Christmas", when the reality is that they don't allow anyone, anytime.

Frankly, I like it. I can donate to SA (or whichever charity) whenever I want by writing a check, and I don't need to get panhandled by everyone's pet cause everytime I go in and out of the store.

25 posted on 01/31/2012 6:31:11 AM PST by wbill
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To: napscoordinator
"Thank you Walmart for being smart and saving money on these useless positions."

When my kids were babies - toddlers I was very watchful, but they can be VERY slippery. I always knew that if some kidnapper were to try to snatch them they'd have to get past the greeter at the door, and Target et al didn't have them. I shopped at Walmart EXCLUSIVELY for many years for that reason only.

26 posted on 01/31/2012 6:32:55 AM PST by oprahstheantichrist (The MSM is a demonic stronghold, PLEASE pray accordingly - 2 Corinthians 10:3-5)
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To: rawhide

Does this mean Walter is going to lose his job?


27 posted on 01/31/2012 6:34:00 AM PST by ops33 (Senior Master Sergeant, USAF (Retired))
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To: oprahstheantichrist

That is great but not enough reason to have over paid employees at the door. How many kids were kidnapped at Target? Walmart? I bet the same answer is zero.


28 posted on 01/31/2012 6:39:59 AM PST by napscoordinator (Go Newt! Go Patriots (America's Team)! America's is going the right direction in 2012!!!)
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To: cuban leaf

It must be unique to some areas, because I’ve never seen an outside greeter and I shop in WalMarts in Virginia, Maryland, and Delaware.


29 posted on 01/31/2012 6:40:43 AM PST by Gabz (Democrats for Voldemort.)
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To: rawhide

Why is Walmart a mess, and Target clean? Why are there long lines at Walmart, short ones at Target? And most mysteriously, why are there People of Walmart, but not Target?

There isn’t even much of a price difference anymore.


30 posted on 01/31/2012 6:42:42 AM PST by St_Thomas_Aquinas
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To: driftless2
Yep, I'm serious. I don't shop at Wal-Mart much anyway, and every single time I do there is some sort of snafu with the greeters. Just this week I had a greeter "detain" me to examine my reciept-for a single item-in detail. While I was thusly indisposed he had the gall to wave another shopper through without scrutiny.

I could go on with more anecdotes, but it would be a bore. At any rate I won't miss the greeters.

31 posted on 01/31/2012 6:43:46 AM PST by jboot
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To: rawhide

I always thought the “Greeters” performed a more important service for the store itself than “customer service”. The only “visible security” in the whole store (even though not really security employees). Wal-mart may find that they end up losing more money than saving having the doors wide open with no attendants there 24 hours/day - the doors are too far away on both sides of the cashiers for them to monitor the entrances at all.


32 posted on 01/31/2012 6:47:40 AM PST by LibertyRocks
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To: napscoordinator; oprahstheantichrist

That is great but not enough reason to have over paid employees at the door. How many kids were kidnapped at Target? Walmart? I bet the same answer is zero.

__________________________________________________

Don’t they have a “code red” or something—you alert a clerk that your child is missing and they shut the doors?

That being said, when my son (now 16) was a toddler, he thought it was absolutely hilarious to hide in those round clothes racks. There were times when I was near tears trying to find him. Yeah, good times. LOL!


33 posted on 01/31/2012 6:52:00 AM PST by proud American in Canada
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To: napscoordinator

IMHO - Target and Wal-mart should both have VISIBLE security at their locations. After I was assaulted at a Target store 10 years ago the next time I visited a Target (months later) they had ARMED security guards in the area from that point forth. I have no idea if it was because of what happened to me or not, and I don’t know if it was temporary or a corporate change made for that region. I know that Targets here in Wisconsin doesn’t have armed security. It would have actually HELPED had they been in place the day I got assaulted - not some overweight woman who was barely 5’0” pretending to be “security”. (Not a slam against overweight women - just that if I couldn’t restrain the guy (and I tried my best), there is no way that “security” guard could have done a better job, and she was nowhere to be found until AFTER we all met with the police that day.

As for a “greeter” stopping a kidnapper - it’s not going to happen. ALL employees (except security) are instructed to NEVER, EVER try to stop a criminal. You may get some good people whose instincts outweigh their “orders”, but they are few and far between (and most likely won’t be the 70-year-old woman handing out carts).


34 posted on 01/31/2012 6:55:52 AM PST by LibertyRocks
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To: rawhide
There are very few people on planet Earth that make my skin crawl. One of them is a Walmart greeter where we usually get groceries for work.

Fortunately the “hugger girl” now works the checkout line so we can avoid her.

35 posted on 01/31/2012 6:57:39 AM PST by Clay Moore (The heart of the wise inclines to the right, but the heart of a fool to the left. Ecclesiastes 10:2)
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To: LibertyRocks

After I was assaulted at a Target store 10 years ago.

Wow. Sorry to hear that. I read your entire post but that stuck out. I agree with you about being told not to do anything. There have been plenty of articles that prove that.


36 posted on 01/31/2012 6:58:33 AM PST by napscoordinator (Go Newt! Go Patriots (America's Team)! America's is going the right direction in 2012!!!)
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To: rawhide

It’s time for my favorite Walmart Greeter Story.

A new retiree greeter at Wal-Mart just couldn’t seem to get to work on time. Every day he was 5, 10, 15 minutes late. But he was a good worker, real sharp, so the boss was in a quandary about how to deal with it.

Finally, one day he called him into the office for a talk. “Charley, I have to tell you, I like your work ethic, you do a bang up job, but your being late so often is quite bothersome.”

“Yes, I know boss, and I am working on it.”

“Well good, you are a team player. That’s what I like to hear. It’s odd though, your coming in late. I know you’re retired from the Air Force.

What did they say if you came in late there?”

‘They said, “Good morning, General.”


37 posted on 01/31/2012 6:58:46 AM PST by BulletBobCo
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To: apillar

elderly door greeter made people feel that if they stole from Wal-Mart they were stealing from their own grandparents.

___________________

There are enough riff-raff out there who would kill their own grandparents that this premise might not be as effective as once thought.


38 posted on 01/31/2012 7:02:24 AM PST by Chickensoup (In the 20th century 200 million people were killed by their own governments.)
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To: Clay Moore

Most of the greeters here in middle GA are busy looking through you, or talking to another employee or a friend. Anything but greeting you.


39 posted on 01/31/2012 7:06:25 AM PST by Shimmer1 (No matter how cynical I get, I just can't keep up.)
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To: St_Thomas_Aquinas

Real answer for you - it’s the difference between an open for 24 hours/7 days a week with customers messing stuff up constantly, versus a store that actually closes every night and has staff that aren’t “done” for the night until the store has been cleaned, all returns put away, and all the aisles straightened and faced. That’s the ONLY difference. I guarantee if Target were open 24/7 it would be just as messy (if not more). Where I worked last at KMart (in Denver) we actually had 5-7 women who were literally locked in the store all night to clean, and organize. Many other retail outlets have overnight staff if not all year, sometimes seasonal overnight help (Kohl’s for example).


40 posted on 01/31/2012 7:08:13 AM PST by LibertyRocks
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To: riverrunner

My experience too. They are so nice that we even stop to chat for a few seconds before going in or leaving.


41 posted on 01/31/2012 7:08:31 AM PST by Dutch Boy
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To: napscoordinator

Thanks, I appreciate that. It’s SOP for any retail worker - you NEVER try to stop someone because shoplifting isn’t worth getting stabbed, or shot. The store will “eat” the cost because it’s much cheaper than having a worker be disabled for the rest of their lives (or dead). Also, I assume insurance policies on workers have something to do with that as well.

You’d be surprised at how some “shoplifters” react to being stopped by (real) security. The weekends were always a lot of fun at my KMart - always at least one tough guy who thought the 3-4 burly security guards who WILL get physical if necessary were pushovers. We could have had “pay-per-view” and made money on some of those “apprehensions” of suspects!

Luckily, no knives or guns (unless you count the armed robbery w/hostage taking that occurred on Sunday night - when I was off work thank God - the girl who worked the service desk that night was the hostage). THAT was a rare occurrence and I don’t think it even got into the papers that it happened - there was some thought it was an “inside job”. But, we’re talking assault rifles (from the description of those who were there) - something you’d see in a movie or something - definitely NOT a common or everyday occurrence by any stretch of the imagination.

Still, at least in large population areas (like Denver, Chicago, LA, etc...) there “needs” to be ARMED security at these retail locations - at least ONE person with the ability to actually do something about various situations.


42 posted on 01/31/2012 7:20:51 AM PST by LibertyRocks
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To: LibertyRocks

*have to leave for a Doc’s appointment now. Will check pings later... :)


43 posted on 01/31/2012 7:21:33 AM PST by LibertyRocks
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To: rawhide

I hate going to Wal-mart. I get depressed from their lighting. The workers are rude, lazy and damn ugly. Talk about ugly. Sit in your car and watch what walks into that place.
I really like shopping at Pubix. They are very helpful, pleasent,clean, better dressed and eazier on the eyes.Yes you pay a little more but it’s worth it.


44 posted on 01/31/2012 7:23:17 AM PST by baddog 219
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To: Lady Lucky

You sound like a Union Member to me.


45 posted on 01/31/2012 7:29:22 AM PST by supermop (Cleaning up the mess Obama will leave)
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To: supermop
You sound like a Union Member to me.

I have no idea what you mean, NTTAWWT.

46 posted on 01/31/2012 7:36:50 AM PST by Lady Lucky (A tea party in name only is worse than no tea party at all.)
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To: LibertyRocks

That explains the cleanliness problem, but what about the People of Walmart? The clientele is definitely different.

But the main reason why I’ve switched to Target is that I’m in and out quickly. The lines are never more than 2 customers deep. I understand cost-control, but this is short-sighted, since I have permanently switched.


47 posted on 01/31/2012 7:53:29 AM PST by St_Thomas_Aquinas
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To: rawhide

I was planning to become a WalMart greeter after I retire.


48 posted on 01/31/2012 10:30:03 AM PST by GSWarrior (I don't like half the people I love.)
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To: Lady Lucky
I firmly believe the greeters are an idiotic idea.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

I did, too, until this month.

This past month my artificial knee became infected and had to be removed surgically. I was very grateful to have a Wall Mart greeter show me how to use the electric carts and to help me with my crutches. ( They have a special storage cabinet for them.)

(Hopefully, if the infection is gone, I will get a new knee in March. )

49 posted on 01/31/2012 10:38:14 AM PST by wintertime (I am a Constitutional Restorationist!!! Yes!)
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To: wintertime

Glad they helped you with your knee, but I dislike all greeters.

When I am on my way somewhere with a list and thoughts in my head about something I might have forgotten, do not want to deal with extra chit-chat.

Especially dislike bank greeters, though. Just let me get to the window and get out. Already I will have to talk to the teller anyway.


50 posted on 01/31/2012 1:25:06 PM PST by angry elephant (Endangered species in Seattle)
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