Skip to comments.AT&T Loses Throttling Case, Pays $935 to Customer (Unlimited Data Plan is Limited)
Posted on 03/18/2012 11:05:23 AM PDT by Dallas59
AT&T decided to pay up after a California small claims court judge ruled it was unfair to throttle a cellphone data plan advertised as unlimited.
Matt Spaccarelli, 39, challenged AT&T in February after he noticed his 4G network wasnt operating as fast as it should. Spaccarelli is among the 5% of AT&T customers who use the most data. He told the court speeds slowed once he used 1.5GB to 2GB of data after the billing cycle began.
The judge said slowing down data violated AT&Ts unlimited data plan terms and ordered AT&T pay $850 plus $85 for court costs.
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I work for ATT. When it comes to PR they are like Republicans-stoopid.
As long as AT&T continues to support and subsidize the gay agenda, they'll be fine.
Had to shut off the phone with ATT. Too many charges from third party slammers. My monthly bill for a few months was $120 to $140. Every time I called them to have the charges removed I would get the runaround about how I needed to call the third party companies. BS! I finally just shut the phone off. My bill is now $50 for internet only. If they try to slam that...Goodbye ATT.
I thought court costs would be more than that.
Small claims court is dirt cheap.
Some company cultures never change.
I have avoided AT&T for years because they used to overcharge me on long-distance before the breakup. I see that the protege’s of old-line management have kept the anti-customer culture alive.
I don’t like the fact that AT&T opens up it’s network so the government can snoop and monitor all network traffic.
I don’t understand the third party slammers? Can you explain what was happening? Roaming charges of some sort?
Verizon isn’t much better. Every month the bill goes up and its nothing but excuses.
They only do that based on FISA and court orders. All carriers provide access upon request so there is nothing unique to AT&T in that regard.
He told the court speeds slowed once he used 1.5GB to 2GB of data after the billing cycle began. The judge said slowing down data violated AT&T's unlimited data plan terms and ordered AT&T pay $850 plus $85 for court costs.
They claim YOU agreed to have third party services, like strange long distance charges and other “never explained” charges on your bill. I never agreed to jack. You have have to call the third party and DEMAND they remove the services. I had to go through recordings of my demand, call them three times to THREATEN legal action if they did not remove their services. They still charged me. BS! I finally just shut the home phone off and use my Tmobile Galaxy phone. I have ATT internet no problems there, but I am shopping for another ISP.
So this is a landline issue? Thanks for the explanation.
I recall they did it voluntarily without FISA warrants; it is pretty much a given, and Drudge still has a link to the story on the CIA touting their ability to spy on everyone through their internet connected devices.
They stopped offering unlimited data after the summer of 2010. They try to tell you that 2 gbs is plenty of data. Not if you actually use the data. You can’t watch videos or listen even a moderate amount of music without fear of going over.
Agents know zip about the data plans. They’ll suggest that if you go over the new 3gb $30 data, that you should go up to the 5gb $50 plan that includes tethering. Well, if you do the math, you realize that, with overage at $10/gb, you’ll end up paying $50 for 5gbs either way. Agents either don’t know or don’t care.
well I work for the company and know the processes so your information is incorrect. Nothing happens without FISA, court orders or supoenas
FWIW, I’m on my 4th month of Uverse television and internet. What a welcome change from both comcast and dtv. Absolutely LOVE it!
Yes. I use my mobile now for everything.
I thought small claims was for under $100.00
No, that amount represents less than one hour of time from the legal beagles who would work on the appeal.
Small claims is for <$7,500.
“Thank you for calling ASAP, er... AT&T U-Verse. This is Debbie. How may I provide you with excellent service today?”
I think he was referring to the third-party “extra charges” found on ATT bills. I have ATT, and the phone bill is like looking at GoDaddy’s bill. A bunch of techie mumbo jumbo that even includes taxes for an extra Fed charge that basically gives away free phones to the poor.
Contracts for AT&T wireless compel arbitration. If they paid this claim, it was because doing so was cheap. They will vigorously defend their right to throttle data agreements - using the contract language - if it really matters.
I argued this one with AT&T and finally just switched to a 5 gig limited plan. My plan costs went from $60 to $45, and I paid the $20, not losing much on the netted basis. Getting out entirely would have cost hundreds of $ more....
Guess I lucked out, keeping my unlimited plan. Costs me $30/month. My wife was after me to drop it and go with the cheaper limited plan, but I said just watch and they'll hike prices for that limited plan. And they did. I'm paying now same amount that others pay for limited but get unlimited. Had to stop at an AT&T store recently and the workers were drooling and told me by all means to hang onto it.