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Japanese Airline Tells Customers Flight Attendants Will Not Help Them
The Telegraph ^ | 07 Jun 2012 | Julian Ryall

Posted on 06/17/2012 8:32:29 PM PDT by nickcarraway

The Tokyo Metropolitan Government filed a complaint against Japanese budget carrier Skymark Airlines and the Consumer Affairs Agency requested that it remove the notices, which informed passengers that Skymark would not accept complaints during flights. Instead, passengers were told to direct any complaints to public consumer centres.

Hirohiko Fukushima, the head of the Consumer Affairs Agency, said in Tokyo, "We cannot condone an attitude of directing complaints about a company's services to public organisations."

Skymark's eight-point "Service Concept" guidelines were introduced aboard its aircraft in mid-May and stated that cabin staff would not help passengers stow their bags, that attendants were not required to use "polite language" when talking to customers and that the crew's primary task is not to attend to passengers but to serve as safety personnel.

The notice added, "We will not accept any complaints made on-board. In case a passenger does not understand that, we will ask the person to leave so that we can take off as scheduled. If passengers have complaints, we urge them to contact our customer service centre, the National Consumer Affairs Center or other related agencies." On Wednesday, the airline gave in to the pressure and said it would revise the notices.

(Excerpt) Read more at telegraph.co.uk ...


TOPICS: Business/Economy; Culture/Society; Extended News; Japan
KEYWORDS: airlines; customerservice; japan

1 posted on 06/17/2012 8:32:34 PM PDT by nickcarraway
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To: nickcarraway

Oh, no.

You know the world is going to Hell when the Japanese become rude.


2 posted on 06/17/2012 8:38:45 PM PDT by SatinDoll (NO FOREIGN NATIONALS AS OUR PRESIDENT)
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To: SatinDoll

Excuse me, are we going to be delayed? “Who cares, find out yourself”.


3 posted on 06/17/2012 8:46:32 PM PDT by dragnet2 (Diversion and evasion are tools of deceit)
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To: nickcarraway

Let’s say you saw a platypus in a zoo. And he lit up a smoke and started CHATTING to you.

That’s how surprised this story made me.

This is sooooo weird.

RADIATION?


4 posted on 06/17/2012 9:02:39 PM PDT by gaijin
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To: dragnet2

Geez.. United Airlines does that already... in spades! Just picked up my hubby and daughter after horrendous journey from Buffalo NY to LAX that took United 22.5 hrs. to complete and suffer the rude employees of United Airlines each and every step of the way. They finally boarded a plane at 12 noon Central time, but the pilot went home... so sat in plane until another crew came in from Denver flight to take theirs to LA. Apparently union contract, the pilot can leave after showing up for work if he/she does not get a flight within 2 hrs. Of course the luggage made it to LA way ahead of them.


5 posted on 06/17/2012 9:03:19 PM PDT by antceecee (Bless us Father.. have mercy on us and protect us from evil.)
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To: antceecee

Could my wife have a pillow? “Ya want a pillow, ya should have leased a Lear Jet, stupid tourist.”


6 posted on 06/17/2012 9:09:47 PM PDT by dragnet2 (Diversion and evasion are tools of deceit)
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To: antceecee

United/Continental is an airline run by idiots. United itself was bad enough but when they brought in Continental management they truly jumped the shark. Their collective business model is pure crapola and their personnel policies are even worse.


7 posted on 06/17/2012 9:09:53 PM PDT by Don Corleone ("Oil the gun..eat the cannoli. Take it to the Mattress.")
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To: Don Corleone

“Their collective business model is pure crapola and their personnel policies are even worse.”

And then to top it off they break your guitar.


8 posted on 06/17/2012 9:20:14 PM PDT by Nik Naym (It's not my fault... I have compulsive smartass disorder.)
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To: SatinDoll

Well, at least it’s impressive how candid they are about it.


9 posted on 06/17/2012 9:20:33 PM PDT by Kevmo (SUCINOFRAGOPWIASS: Shut Up, CINOs; Free Republic Aint a GOP Website. It's A Socon Site.)
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To: SatinDoll

“Oh, no.

You know the world is going to Hell when the Japanese become rude.”

You mean, like back in 41?


10 posted on 06/17/2012 9:23:35 PM PDT by BigCinBigD (...Was that okay?)
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To: SatinDoll
I have worked with the Japanese. They are very rude, but use polite language. The only folks more rude than the Japanese are the Chinese. Their rudeness is ignoring. We round eyes simply don't exist. Lol. It's really amazing.

Tis true what I write. I've lived and worked with these folks all my life. And, of course, when they get to KNOW me, then it's all different....normal.

11 posted on 06/17/2012 9:26:00 PM PDT by cloudmountain
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To: Don Corleone

Each and every United employee they interacted with in Chicago was rude and borderline insulting... not just to them but pretty much all passengers. They really don’t give a good rat’s ass about customer service or any semblance thereof. They basically sell you a seat on an imaginary flight that “might” be taking off at a predetermined time. If I did this to my customers they would sue me into oblivion.


12 posted on 06/17/2012 9:26:11 PM PDT by antceecee (Bless us Father.. have mercy on us and protect us from evil.)
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To: Kevmo
Well, at least it’s impressive how candid they are about it.

I have no problem with the policy. They say, "Don't dish it out if you can't take it."

I'm a 'tit-for-tat' kind of guy.

13 posted on 06/17/2012 9:30:22 PM PDT by houeto (https://secure.freerepublic.com/donate/)
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To: nickcarraway

Big deal...
The American air carriers are no great shakes.
None have more then 3 out of 5 stars.

My last flight on one was a Delta flight from Paris to Atlanta, 2004. The stews were pathetic, not to mention, surly.
My last three flights have been on Qatar, one of four 5 star airlines.

There are about 32 four star airlines, none are American.
Delta and a few others have three stars.
Jap Carrier, Skymark, is not listed.
http://www.airlinequality.com/Airlines/AirlineA-Z.htm


14 posted on 06/17/2012 9:34:17 PM PDT by AlexW
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To: nickcarraway

15 posted on 06/17/2012 9:36:54 PM PDT by JoeProBono (A closed mouth gathers no feet - Mater tua caligas exercitus gerit ;-{)
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To: Don Corleone

Continental was just fine as long as it operated out of Texas. When some pea brains decided to let Continental be taken over by United and move everything to Chicago it went to straight down in a hand basket.


16 posted on 06/17/2012 9:43:47 PM PDT by Grams A (The Sun will rise in the East in the morning and God is still on his throne.)
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To: nickcarraway

Does that mean we can grab beer, for free, and unlimited?


17 posted on 06/17/2012 9:44:12 PM PDT by wastedyears ("God? I didn't know he was signed onto the system.")
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To: Nik Naym

They broke someone’s guitar?


18 posted on 06/17/2012 9:47:47 PM PDT by wastedyears ("God? I didn't know he was signed onto the system.")
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To: wastedyears

http://youtu.be/5YGc4zOqozo

United breaks guitars.


19 posted on 06/17/2012 9:54:46 PM PDT by Nik Naym (It's not my fault... I have compulsive smartass disorder.)
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To: nickcarraway

It’s been done;

http://www.dailymotion.com/video/xgu5tb_total-bastard-airlines_shortfilms


20 posted on 06/17/2012 10:09:21 PM PDT by Hillarys Gate Cult (Liberals make unrealistic demands on reality and reality doesn't oblige them.)
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To: nickcarraway

“So solly” ?


21 posted on 06/17/2012 10:25:08 PM PDT by A_Former_Democrat (Free the Zimmermans. . . end this political, racist travesty of a "prosecution")
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To: Nik Naym

Over my dead body will United break my Stratocaster or Peavey guitars.


22 posted on 06/17/2012 10:29:52 PM PDT by wastedyears ("God? I didn't know he was signed onto the system.")
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To: Nik Naym

Cause United Breaks Guitars
http://www.youtube.com/watch?v=5YGc4zOqozo


23 posted on 06/17/2012 11:15:38 PM PDT by packrat35 (Admit it! We are almost ready to be called a police state!)
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To: cloudmountain

Hmm. My experience was much different. But then again he was special to me and we were lovers.


24 posted on 06/17/2012 11:27:24 PM PDT by SatinDoll (NO FOREIGN NATIONALS AS OUR PRESIDENT)
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To: Grams A

“When some pea brains decided to let Continental be taken over by United”

Just for the record, it was Continental who took over United but there were two non-negotiables. The name and HQ location. United and Chicago.


25 posted on 06/18/2012 12:05:56 AM PDT by bjorn14 (Woe to those who call good evil and evil good. Isaiah 5:20)
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To: wastedyears

They broke 3 toolboxes for me back in the 90’s.
I would not have flown United, except my employer kept booking United flights.


26 posted on 06/18/2012 1:21:36 AM PDT by Nailbiter
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To: cloudmountain

Having lived and worked in Japan for 10 years, I would have to agree that there are a lot of rude people. That is especially true in the cities. However, I think that there are a disproportionately large number of rude people in the cities here in the US too.

All in all, once I could speak the language, I found out that the Japanese were pretty much just like the Americans. Maybe a little more reserved in their speech and in presenting their opinions; but, that was usually just until they got to know you. For all the smiling faces and “polite” manners, there were just as many jerks there as there are here. But, at least when I lived in the country, I did meet a lot of genuinely nice people too.


27 posted on 06/18/2012 1:22:02 AM PDT by Have Ruck - Will Travel (Hmm, I wonder what would happen if I...)
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To: cloudmountain

Never interacted with Japanese, but 100% agree with you about Chinese in China and HK. Americanized folks of Chinese origin are different, quite different — they’re American.


28 posted on 06/18/2012 1:25:07 AM PDT by Cronos (**Marriage is about commitment, cohabitation is about convenience.**)
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To: nickcarraway

No Frills Airlines been doing that for some time now ;)

http://www.youtube.com/watch?v=QCz8he36hsk


29 posted on 06/18/2012 1:55:11 AM PDT by tsowellfan (Should Obama recuse himself from making any decisions on immigration?)
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To: SatinDoll

LOL... That’s Skymark. It’s not JAL or ANA. This is a no frills budget carrier. They are riding a sort of rough-n-tumble image that says “Yeah, we’re cheap. Ya get whacha pay for. Suck it up and do it yourself.”


30 posted on 06/18/2012 2:02:25 AM PDT by Ronin (Dumb, dependent and Democrat is no way to go through life - Rep. L. Gohmert, Tex)
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To: nickcarraway

USMC Airlines is the worse. One time while flying over the Pacific in a KC-130, I asked the crew chief, Where’s the peanuts? He asked me if I was f’ing monkey that needed f’ing peanuts, and to go F myself.

He probably works for United today.


31 posted on 06/18/2012 5:23:50 AM PDT by sergeantdave (Public unions exist to protect the unions from the taxpaying public)
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To: AlexW

I noticed ANA (All Nippon Airways) made the 4-star ranks, that’s the airline I took from Tokyo to Manila.

I took Cebu Pacific (made 3 stars) from Manila to Iloilo. It was just a short flight (about 45 minutes).

The new terminal (Terminal 5) at Ninoy Aquino International Airport is way nicer then the old terminal (Terminal 1).


32 posted on 06/18/2012 8:15:59 AM PDT by stbdside
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To: stbdside

“I took Cebu Pacific (made 3 stars) from Manila to Iloilo.”
________________________________________________________

3 stars is pushing it for them.
I flew them from Cebu to Hong Kong and back.
They never even offered as much as a glass of water.

I am happy to say that I have never set foot in Manila, or even on Luzon, or their airport.
I understand it is rated the worst airport in the world.

We were lucky to have Qatar from any city in Europe to Cebu,
without going through Manila, and just one stop in Doha.


33 posted on 06/18/2012 3:01:43 PM PDT by AlexW
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To: Cronos
Never interacted with Japanese, but 100% agree with you about Chinese in China and HK. Americanized folks of Chinese origin are different, quite different — they’re American.

Yes, they are American.

FOB = fresh off the boat/Boeing
CIA = Chinese in America
ABC = American born Chinese
One outta three ain't bad. :o)

I feel the same about the Japanese, though they ARE generally smoother.

Japanese men beat their wives. It's acceptable and women put up with it because that is the way life is. I HAVE dealt with many, many Japanese. It's probably a reason why Japanese men RARELY marry (white) American and/or European women...and why so many Japanese women DO marry American men, of whatever race except Japanese.

34 posted on 06/21/2012 4:27:02 PM PDT by cloudmountain
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To: Have Ruck - Will Travel
Having lived and worked in Japan for 10 years, I would have to agree that there are a lot of rude people. That is especially true in the cities. However, I think that there are a disproportionately large number of rude people in the cities here in the US too.
All in all, once I could speak the language, I found out that the Japanese were pretty much just like the Americans. Maybe a little more reserved in their speech and in presenting their opinions; but, that was usually just until they got to know you. For all the smiling faces and “polite” manners, there were just as many jerks there as there are here. But, at least when I lived in the country, I did meet a lot of genuinely nice people too.

See my comment above. I deprecate the idea of wife beating, but I also deprecate the severe and extreme pressure that is put on the shoulders of the men to conform in the work place, kowtow to whatever asshole jerk boss they might have and to "shoulder" their responsibility to the family. It's an uneven balance between the sexes.
Their whole ideal of "face" sucks too. But, then, that's just my opinion.

The one group of Japanese men who DO NOT beat their wives are the Sumo wrestlers. Isn't that odd? Odd, but true.

35 posted on 06/21/2012 4:35:11 PM PDT by cloudmountain
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