Skip to comments.Japanese Airline Tells Customers Flight Attendants Will Not Help Them
Posted on 06/17/2012 8:32:29 PM PDT by nickcarraway
The Tokyo Metropolitan Government filed a complaint against Japanese budget carrier Skymark Airlines and the Consumer Affairs Agency requested that it remove the notices, which informed passengers that Skymark would not accept complaints during flights. Instead, passengers were told to direct any complaints to public consumer centres.
Hirohiko Fukushima, the head of the Consumer Affairs Agency, said in Tokyo, "We cannot condone an attitude of directing complaints about a company's services to public organisations."
Skymark's eight-point "Service Concept" guidelines were introduced aboard its aircraft in mid-May and stated that cabin staff would not help passengers stow their bags, that attendants were not required to use "polite language" when talking to customers and that the crew's primary task is not to attend to passengers but to serve as safety personnel.
The notice added, "We will not accept any complaints made on-board. In case a passenger does not understand that, we will ask the person to leave so that we can take off as scheduled. If passengers have complaints, we urge them to contact our customer service centre, the National Consumer Affairs Center or other related agencies." On Wednesday, the airline gave in to the pressure and said it would revise the notices.
(Excerpt) Read more at telegraph.co.uk ...
You know the world is going to Hell when the Japanese become rude.
Excuse me, are we going to be delayed? “Who cares, find out yourself”.
Let’s say you saw a platypus in a zoo. And he lit up a smoke and started CHATTING to you.
That’s how surprised this story made me.
This is sooooo weird.
Geez.. United Airlines does that already... in spades! Just picked up my hubby and daughter after horrendous journey from Buffalo NY to LAX that took United 22.5 hrs. to complete and suffer the rude employees of United Airlines each and every step of the way. They finally boarded a plane at 12 noon Central time, but the pilot went home... so sat in plane until another crew came in from Denver flight to take theirs to LA. Apparently union contract, the pilot can leave after showing up for work if he/she does not get a flight within 2 hrs. Of course the luggage made it to LA way ahead of them.
Could my wife have a pillow? “Ya want a pillow, ya should have leased a Lear Jet, stupid tourist.”
United/Continental is an airline run by idiots. United itself was bad enough but when they brought in Continental management they truly jumped the shark. Their collective business model is pure crapola and their personnel policies are even worse.
“Their collective business model is pure crapola and their personnel policies are even worse.”
And then to top it off they break your guitar.
Well, at least it’s impressive how candid they are about it.
You know the world is going to Hell when the Japanese become rude.”
You mean, like back in 41?
Tis true what I write. I've lived and worked with these folks all my life. And, of course, when they get to KNOW me, then it's all different....normal.
Each and every United employee they interacted with in Chicago was rude and borderline insulting... not just to them but pretty much all passengers. They really don’t give a good rat’s ass about customer service or any semblance thereof. They basically sell you a seat on an imaginary flight that “might” be taking off at a predetermined time. If I did this to my customers they would sue me into oblivion.
I have no problem with the policy. They say, "Don't dish it out if you can't take it."
I'm a 'tit-for-tat' kind of guy.
The American air carriers are no great shakes.
None have more then 3 out of 5 stars.
My last flight on one was a Delta flight from Paris to Atlanta, 2004. The stews were pathetic, not to mention, surly.
My last three flights have been on Qatar, one of four 5 star airlines.
There are about 32 four star airlines, none are American.
Delta and a few others have three stars.
Jap Carrier, Skymark, is not listed.
Continental was just fine as long as it operated out of Texas. When some pea brains decided to let Continental be taken over by United and move everything to Chicago it went to straight down in a hand basket.
Does that mean we can grab beer, for free, and unlimited?
They broke someone’s guitar?
United breaks guitars.
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