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Walmart Is Testing A Scan-And-Go iPhone App That Could One Day Replace Cashiers
Business Insider ^ | 09/01/2012 | Alyson Shontell

Posted on 09/02/2012 7:13:16 AM PDT by KevinDavis

In Rogers Arkansas, Walmart recently asked employees and their friends with iPhones to test out a new self scan-and-go app. It's one of a few mobile initiatives Walmart is working on that could one day replace or aid its many cashiers.

(Excerpt) Read more at businessinsider.com ...


TOPICS: Business/Economy; Miscellaneous; News/Current Events
KEYWORDS: progress; technology
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Not a bad idea. I think in 10 years cashiers will go away.
1 posted on 09/02/2012 7:13:22 AM PDT by KevinDavis
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To: KevinDavis

I can never find an open register at my Wally World so they may already have.


2 posted on 09/02/2012 7:17:09 AM PDT by Salamander (Can't sleep, the clowns will eat me)
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To: Salamander

Yep, twenty registers with only two open...it drives me crazy!


3 posted on 09/02/2012 7:20:48 AM PDT by alice_in_bubbaland (When injustice becomes law, resistance becomes mandatory- Thomas Jefferson)
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To: KevinDavis

I have been to stores where they are no cashiers (the ones standing by the cash register), it is awful.
You run your own stuff over the scanner, bag (but if you don’t do it exactly correct the whole thing freezes).
So you have to get the attention of the person for ten scanners to come over, over ride, and start over again.
There is no customer service, because there are no people.
Even the clothing stores that these centralize check out stations, are awful.
The people don’t know anything about the products because they don’t work in the departments.
This app may save the store money, it is however devoid of customer service.


4 posted on 09/02/2012 7:22:38 AM PDT by svcw (If one living cell on another planet is life, why isn't it life in the womb?)
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To: KevinDavis

In Baton Rouge Walmart installed new self scan checkouts. Then hurricane Katrina came and a lot of people from New Orleans moved up to BR. Suddenly the self serve lanes went bye bye.


5 posted on 09/02/2012 7:28:51 AM PDT by sportutegrl
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To: KevinDavis

I actually lasted about 9 months at walmart. They post a ‘scanning accuracy’ report in the back room every week. It really means scanning speed. So yeah, this will probably happen.


6 posted on 09/02/2012 7:40:07 AM PDT by real saxophonist (CTHULHU 2012 - Why vote for a Lesser Evil?)
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To: Salamander

I have talked to two managers of stores without enough cashiers, they told me they can’t hire enought despite $9+ a hour. Add to their problems, many fail the drug tests.

Makes me happy, I am out of retail management.


7 posted on 09/02/2012 7:46:55 AM PDT by razorback-bert (I'm in shape. Round is a shape isn't it?)
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To: KevinDavis
This was somewhat predicted when I was growing up in the 1960s and 1970s. Only in those days, they said that robots would take over most of the low-skill jobs. Instead of robots, it is technology that is slowly and steadily replacing low-skill workers. They did not foresee (when I was growing up) things like the Internet and the amazing computer power that the average person would have at their disposal. The average smartphone that we carry around has more computer power than all of NASA in 1965, for example.

Today we zip through unmanned tollbooths with transponders, travel agents are extinct because with a few taps on our laptop or smartphone, we can plan an entire vacation and obtain our own travel arrangements, lodging and even book our own entertainment and dining. Many of our are pumping and paying for our own gas with RFID technology (Speedpass). I can go on and on.

Point being is that it sucks being a low-skill worker. People need to learn some skills!

8 posted on 09/02/2012 7:52:17 AM PDT by SamAdams76
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To: KevinDavis

Eliminate cashiers?

Wouldn’t that be catastrophic to the economy like ATM machines?

In Baraq’s second term, he plans to nationalize Wal-Mart and put a management team from the post office in place.


9 posted on 09/02/2012 7:52:42 AM PDT by nascarnation (Defeat Baraq 2012. Deport Baraq 2013)
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To: KevinDavis

On e more reason to not go to walmart for anything. The place is a dump for odd looking people and idiots that do not value their worth in society.


10 posted on 09/02/2012 7:52:47 AM PDT by Plumberman27
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To: razorback-bert

They gave us self checkouts, which was wonderful because I;m tired of toxic stuff put in bags with my vegetables and other stuff being squashed to ‘save a bag’.

I could scan my stuff and be outta there so fast it wasn’t funny.

Then, they took them away.

I rarely go there now and when I have to, I check out in the gun department where hubby’s buddy works part time.

Oh...they also totally reversed the floor plan of the store so nobody can find anything and there’s nobody to ask where stuff is.

I used to love Walmart.


11 posted on 09/02/2012 7:53:24 AM PDT by Salamander (Can't sleep, the clowns will eat me)
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To: KevinDavis

Stop And Shop supermarkets are nearly already there, with the exception that for now their software uses a scanner you pick up when you enter the store. But I doubt that turning into it an “App” will be very difficult.

Conversion of that process to a smart-phone App is fairly straight forward. I imagine it will become common practice.


12 posted on 09/02/2012 8:01:39 AM PDT by Wuli
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To: SamAdams76; All

That is true.. I feel for them, however, we can’t stop progress in the name of saving jobs..


13 posted on 09/02/2012 8:31:04 AM PDT by KevinDavis (Romney / Ryan 2012)
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To: KevinDavis

Self-service checkout requires a customer base that is honest.

Sadly, with many areas of the country infested with thugs, hoodlums, gangsta wannabes, welfare queens, and democraps (but I repeat myself) self-checkout is an open invitation to fraud and theft.


14 posted on 09/02/2012 8:31:54 AM PDT by clee1 (We use 43 muscles to frown, 17 to smile, and 2 to pull a trigger. I'm lazy and I'm tired of smiling.)
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To: KevinDavis

I think we will be buying more and more ONLINE, also...


15 posted on 09/02/2012 8:37:04 AM PDT by goodnesswins (What has happened to America?)
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To: goodnesswins; All

I agree.. Brick and mortar stores will be here, but not as much as it use to be.


16 posted on 09/02/2012 8:56:06 AM PDT by KevinDavis (Romney / Ryan 2012)
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To: KevinDavis

...and someone else is already working on an app (or a mod to that app) that’ll let you shop for waaay below retail...;-)


17 posted on 09/02/2012 8:56:21 AM PDT by Moltke ("I am Dr. Sonderborg," he said, "and I don't want any nonsense.")
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To: Moltke

..and someone else is already working on an app (or a mod to that app) that’ll let you shop for waaay below retail...;-)
______________

Heh. There’s that, isn’t there.

I was thinking along the lines of Walmart monitoring your purchases.


18 posted on 09/02/2012 9:03:51 AM PDT by heartwood
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To: alice_in_bubbaland
Yep, twenty registers with only two open...it drives me crazy!

After observing this phenomenon for some time in the few retail establishments I still frequent (mainly grocery stores) I can only assume the MBA types have this down to a science: Just how long can you make a customer wait at checkout before they'll simply walk out in disgust? Then manage your cashier staffing to hew to that limit as closely as possible anytime day or night to reduce staffing costs to the absolute minimum.

What's particularly galling is that now that they've introduced self-scan checkout systems, they include them in the equations as well. For some mysterious reason one or more are always down for "maintenance" or some other excuse so that customers don't get an unexpected taste of swift service to skew the expectation level which must be carefully managed to keep checkout frustration at the just-below-boiling-point level.

19 posted on 09/02/2012 9:04:04 AM PDT by AustinBill (consequence is what makes our choices real)
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To: Salamander

I am not going to be forced to purchase & support a particular ‘phone’ to be able to purchase items at a store.

I use cash or credit card.

IF they don’t want my business, that is their loss.

On Soc Sec, my bug purchasing trip is about once a month. I hit Walmart & spend between $150.00 and $400.00. IF they don’t want my business, then that is their choice. I don’t mind waiting for the cashier. I refuse to use the ‘self-checkout’ lanes.


20 posted on 09/02/2012 9:09:39 AM PDT by ridesthemiles
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To: KevinDavis

It’s an awful idea. First, I don’t have an iPhone. Second, I don’t use the self check out and I rarely see anyone else using it either. In fact, I don’t recall the last time I saw someone using it. If there’s a problem, I want a person there to fix it. Just what the world needs is more ways to commit fraud.


21 posted on 09/02/2012 9:27:56 AM PDT by bgill
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To: ridesthemiles

Our local Walmart got rid of the greeters, then TVs and other stuff started walking out the door. The greeters are back.
They have just installed the self check. The old store had it, but was installed in the new store. I know people that cheat the self check at the grocery store every time they buy produce and fruit. No tags on the product so you just input the number you wish. Maybe Walmarts will be more sophisticated.


22 posted on 09/02/2012 9:31:20 AM PDT by weiner56
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To: KevinDavis

So, Ryane dated someone 20 years ago and he’s somehow guilty but the criminal usurper is sitting in the WH right this minute.


23 posted on 09/02/2012 9:31:23 AM PDT by bgill
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To: Moltke
...and someone else is already working on an app (or a mod to that app) that’ll let you shop for waaay below retail

There's an idea!

Skip the middle-man, the Wal-Marts and the Targets and the Macys and the mom-and-pop stores, and make direct purchases from manufacturers and growers of the food. The "retail" jobs will just get shifted to the manufacturing end, and to the farms. Then, eventually, somebody will come to realize that, perhaps shifting those burdensome jobs to warehouses and to outlets or to retail shops, is the better way to go.

However, and in reality, shops such as Wal-mart are already the manufacturer of the gizmos, and the growers of the food, so, no difference. The jobs, in reality, will just exist in different forms.
24 posted on 09/02/2012 9:35:17 AM PDT by adorno
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To: alice_in_bubbaland

They should redesign those “unused” checkout areas for more product. Would be a better use of space.


25 posted on 09/02/2012 9:37:40 AM PDT by ican'tbelieveit (School is prison for children who have commited the crime of being born. (attr: St_Thomas_Aquinas))
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To: SamAdams76

The day is quickly coming when there will be no jobs for low-skilled people, and then it’s going to get very, very ugly.....and I don’t know any way out of it.


26 posted on 09/02/2012 9:37:58 AM PDT by dfwgator (I'm voting for Ryan and that other guy.)
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To: KevinDavis

will iphones become the mark of the beast?

lol

why assume that everyone has an iphone?


27 posted on 09/02/2012 9:40:44 AM PDT by GeronL (The Right to Life came before the Right to Pursue Happiness)
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To: AustinBill

Express must mean express your impatience, sometimes I think.

Yack yack yack with the cashier as the customer digs through what must be a hundred coupons and tries to identify the right charge or debit card.

The fairest and fastest system from queueing theory is the one queue, many servers model. However I’ve hardly ever seen a grocery or discount store actually DO that. Even two queues, an express queue and a regular queue, would be an improvement.


28 posted on 09/02/2012 9:42:55 AM PDT by HiTech RedNeck (let me ABOs run loose, lew (or is that lou?))
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To: svcw
This app may save the store money, it is however devoid of customer service.

You're gonna love the new iphone Walmart Greeter app.

29 posted on 09/02/2012 9:48:14 AM PDT by Poison Pill (Take your silver lining and SHOVE IT!)
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To: Poison Pill

Waiting for an app that does my bathroom stuff for me so I don’t miss anything in the game I am watching. A beer, chip and dip delivery app would be nice too. Wife ignores my texts.


30 posted on 09/02/2012 10:01:35 AM PDT by commonguymd (New media has not replaced the MSM. It has emboldened it. twitter @commonguymd)
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To: adorno

Walmart doesn’t grow food.

They aren’t even close to the production of food, there are brokers between them and the produce.

Where did you get such an idea?


31 posted on 09/02/2012 10:02:37 AM PDT by Balding_Eagle (Liberals, at their core, are aggressive & dangerous to everyone around them,)
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To: KevinDavis

What they really need is an app that replaces Citibank, so that Liberals don’t get to skim 2.5% of every dollar they scan.


32 posted on 09/02/2012 10:05:18 AM PDT by E. Pluribus Unum (Government is the religion of the sociopath.)
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To: KevinDavis

Interesting discussion. I live in a town that had a Kroger. I thought the store was pretty good and ran great specials, however I hated that all they had was self check-out. Generally, there were a few workers to help, but it was frequently very frustrating.

Now, I have 2 grocery stores within walking distance. I drive several miles to go to Smith’s, a Kroger brand. I’ve used 5+ of their stores in Las Vegas and have been really happy with them. If lines start to get more than about 2-3 carts, a manager will open up another register. I’ve been impressed with what a good job they do at all their stores. One of the last times I went, one of the staff took my cart to the self check-out and checked everything our for me and I think there were only one or two carts at the open registers. If they’re working on customer loyalty, I’d say it’s working.

I lived walking distance from an Albertson’s, too, and unless I just needed to grab one or two items, drove the extra distance to Smith’s because Albertson’s always had long lines, including at the self check-out, and the self-check-out almost always glitched. It was so frustrating they lost my business. I’d rather take a several mile drive for decent service and helpful employees. Grocery shopping shouldn’t be an exercise in frustration.


33 posted on 09/02/2012 10:05:51 AM PDT by pops88 (Standing with Breitbart for truth.)
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To: KevinDavis

Slouching towards a cash-less economy. The next step will be for government to save money by reducing or eliminating paper money. And of course electronic money must be “administered” with a “authorization” infrastructure that also allows real-time monitoring of exactly what was purchased and were. Ultimately, to control crime, money-laundering, drugs, prostitution, government will sanction people who “abuse” money, and the ultimate sanction will be to forbid access to electronic money just as violent people are forbidden by law from having access to firearms.

Think this is far fetched? The US government has long forbidden the use of credit cards to purchase gambling services from unauthorized venues.

The ultimate sanction will be against enemies of the State who will be ejected from the electronic economy.


34 posted on 09/02/2012 10:17:40 AM PDT by theBuckwheat
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To: Balding_Eagle
Where did you get such an idea?

Demand creates production.

The production is as a result of what people will purchase, and what the stores, such as Walmart, will stock for purchase.

Walmart, though they may not produce certain items directly, is the one of the drivers for what people consume.

Without demand from stores such as Walmart, chances are that, a lot of that food we consume, wouldn't be available. Might as well be the "grower" at that point.


35 posted on 09/02/2012 10:24:24 AM PDT by adorno
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To: dfwgator

Bingo...add to that the fact that those people have been told they are special and shouldn’t settle for menial jobs because they have a college degree.

It is a recipe for disaster.


36 posted on 09/02/2012 10:43:51 AM PDT by willyd (Don't shoot, we're Republicans!)
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To: KevinDavis

Well they already have self-checkout at my Walmart Superstore and frankly they aren’t very good. I’ll use self checkout only if I have one or two hard items.


37 posted on 09/02/2012 10:51:04 AM PDT by gunsmithkat (There is no such thing as Too Many Guns)
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To: bgill
First, I don’t have an iPhone.

I do.

Second, I don’t use the self check

I do -- always.

See, it isn't such a terrible idea after all.

38 posted on 09/02/2012 11:31:09 AM PDT by BfloGuy (Without economic freedom, no other form of freedom can have material meaning.)
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To: BfloGuy
I do -- always.

I was a cashier for years. I'm faster than the ones they have now and I don't talk to my friends on my cellphone while I check myself out. Saves a lot of aggravation.

39 posted on 09/02/2012 11:33:01 AM PDT by BfloGuy (Without economic freedom, no other form of freedom can have material meaning.)
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To: KevinDavis

***Not a bad idea. I think in 10 years cashiers will go away. ***

They tried that with self-checkout lane. They no longer have those lines as few used them, and those who did try to use them eventually threw their items back in the cart and went looking for a REAL checkout.


40 posted on 09/02/2012 11:42:05 AM PDT by Ruy Dias de Bivar (Tyrannies demand immense sacrifices of their people to produce trifles.-Marquis de Custine)
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To: Salamander
I can never find an open register at my Wally World so they may already have.

Same here. Typically they'll have two regular registers and a single speed line open. Often there's at least a half dozen full shopping carts in front of me when I get in line. Twenty minute waits to check out are the norm. One night it was so bad that shoppers were abandoning full carts and walking out. It took an hour to get through the single open line that was backed up halfway across the store. I told my wife, "no more!" I'll pay a little more to shop at a business that has hired cashiers.

The Super Target in my old neighborhood always had open cashiers waiting at the front of the lines to flag over the next person to approach the checkout lanes. I'd give anything for a Super Target in my new neighborhood.

41 posted on 09/02/2012 11:58:28 AM PDT by Drew68 (I WILL vote to defeat Barack Hussein Obama!)
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To: alice_in_bubbaland
You would prefer one of these stores?


42 posted on 09/02/2012 11:59:25 AM PDT by Ruy Dias de Bivar (Tyrannies demand immense sacrifices of their people to produce trifles.-Marquis de Custine)
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To: SamAdams76

In my college business 101 class our educator, if you will, assured us by 2010 we’d be receiving our groceries via a network of pneumatic underground tunes. True story.


43 posted on 09/02/2012 12:04:10 PM PDT by Dysart
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To: HiTech RedNeck

Well, too many people are incapable of following the one que, many servers model borne of ignorance or social retardation. It’s unworkable when a majority don’t follow the unwritten, common sense rules. Now they’re able to pull it off in the UK. I’ve had to “help” a few people understand the process when I suspected they were selfishly not taking their proper turn. Still others are just stupid.


44 posted on 09/02/2012 12:14:27 PM PDT by Dysart
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To: adorno

Heh. Actually what I was thinking is that someone would crack that app as soon as it hits the market - allowing manipulation of the self-checkout prices (”shopping below retail”).

There is no such thing as digital security.


45 posted on 09/02/2012 12:16:24 PM PDT by Moltke ("I am Dr. Sonderborg," he said, "and I don't want any nonsense.")
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To: Dysart
Oops. tunes=tubes

Pneumatic Tunes sounds like a great name for a techno band.

46 posted on 09/02/2012 12:19:59 PM PDT by Dysart
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To: BfloGuy

How long does it take when something doesn’t scan to get someone?


47 posted on 09/02/2012 12:30:26 PM PDT by bgill
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To: adorno
Might as well be the "grower" at that point.

That's going to be stunning news to a lot of my relatives and freinds who, in fact, do grow the food.

48 posted on 09/02/2012 1:15:56 PM PDT by Balding_Eagle (Liberals, at their core, are aggressive & dangerous to everyone around them,)
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To: Balding_Eagle
That's going to be stunning news to a lot of my relatives and freinds who, in fact, do grow the food.

There are large people who do grow their own food, and thus, they're not counted as providers for what stores such as Wal-mart stock and sell.

Then, there are the large farms, in the U.S. and abroad, who depend upon stores such as Walmart for a huge part of their growing and delivery. Those large growers do depend upon Walmart and supermarkets and grocery chains, and without those big stores that make the big demands, those farmers/growers, wouldn't even exist.

Recently, I read that, more bananas are sold in Walmarts than in any other grocery store in the U.S., perhaps the world. That makes Walmart a huge driver for demand, because, if they didn't make the bananas available in their stores, consumption of bananas would likely be a lot less. Without the demand for a product, the product won't be produced or grown, so, like I said before, might as well be the "grower" or the manufacturer.
49 posted on 09/02/2012 3:45:33 PM PDT by adorno
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To: Moltke
Actually what I was thinking is that someone would crack that app as soon as it hits the market

I knew what you meant, but, I decided to take off on a different idea that your post, inadvertently, suggested. But, yeah, you are also right that, technology-wise, someone will come up with a hack to that app.
50 posted on 09/02/2012 3:52:32 PM PDT by adorno
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