Free Republic
Browse · Search
News/Activism
Topics · Post Article

Skip to comments.

Complaints about automated calls up sharply [like "Credit Services"]
Houston Chronicle ^ | September 16, 2012

Posted on 09/16/2012 8:22:59 AM PDT by Cincinatus' Wife

So much for silence from telemarketers at the cherished dinner hour, or any other hour of the day.

Complaints to the government are up sharply about unwanted phone solicitations, raising questions about how well the federal "do-not-call" registry is working. The biggest category of complaint: those annoying prerecorded pitches called robocalls that hawk everything from lower credit card interest rates to new windows for your home.

Robert Madison, 43, of Shawnee, Kan., says he gets automated calls almost daily from "Ann, with credit services," offering to lower his interest rates.

"I am completely fed up," Madison said in an interview. "I've repeatedly asked them to take me off their call list." When he challenges their right to call, the solicitors become combative, he said. "There's just nothing that they won't do."

Madison, who works for a software company, says his phone number has been on the do-not-call list for years. Since he hasn't made any progress getting "Ann" to stop calling, Madison has started to file complaints about her to the Federal Trade Commission, which oversees the list.

(Excerpt) Read more at chron.com ...


TOPICS: Business/Economy; Culture/Society; Extended News; News/Current Events
KEYWORDS: advertising; donotcalllist; robocalls; telemarketers
Navigation: use the links below to view more comments.
first 1-5051-55 next last

1 posted on 09/16/2012 8:23:04 AM PDT by Cincinatus' Wife
[ Post Reply | Private Reply | View Replies]

To: Cincinatus' Wife
raising questions about how well the federal "do-not-call" registry is working.

Seriously, the above could be written:

raising questions about how well the federal {fill in the blank} is working.

2 posted on 09/16/2012 8:27:46 AM PDT by aimhigh
[ Post Reply | Private Reply | To 1 | View Replies]

To: Cincinatus' Wife

It was getting out of control at our home. When I asked some guy why he was calling when we were on the ‘do not call’ list, he screamed that he wished I was anally raped and got AIDS. (I pleasantly asked him if that was how he was conceived.)

I tried to track him down, they had spoofed their number to show a WV number. I called the WV atty general and some woman who answered the phone got vicious and said I couldn’t prove the call originated in WV.

So, I bought a Panasonic cordless phone. With a 100 call number block feature. They call, I permanently block their number. Yesterday, someone tried to call and the words ‘call blocked’ came up.

Those telemarketers need hard time in a general prison population if they are caught.


3 posted on 09/16/2012 8:27:51 AM PDT by Cowgirl of Justice
[ Post Reply | Private Reply | To 1 | View Replies]

To: Cincinatus' Wife

Mississippi just B-Slapped one of them. My wife and I turned in several complaints and were wondering if it would do any good, but it looks like they were just waiting until they had enough evidence to ensure a victory.


4 posted on 09/16/2012 8:29:10 AM PDT by trebb ("If a man will not work, he should not eat" From 2 Thes 3)
[ Post Reply | Private Reply | To 1 | View Replies]

To: Cowgirl of Justice

The calls start out with, “This is Rachel, from card member services...”


5 posted on 09/16/2012 8:30:18 AM PDT by Cowgirl of Justice
[ Post Reply | Private Reply | To 3 | View Replies]

To: Cincinatus' Wife

I bought an answering machine , works great


6 posted on 09/16/2012 8:31:05 AM PDT by molson209
[ Post Reply | Private Reply | To 1 | View Replies]

To: molson209

My answering machine stops me having to get the robo-calls - they just don’t leave a message (not foolproof though — a couple have jumped in during the message with the “credit services” pitch). They are relentless — multi-daily calls.


7 posted on 09/16/2012 8:35:38 AM PDT by Cincinatus' Wife
[ Post Reply | Private Reply | To 6 | View Replies]

To: Cincinatus' Wife

As soon as I get to speak to a human I break into screams and say that The COUNT has died, but while he was alive he hated Obama.

Works every time.


8 posted on 09/16/2012 8:37:28 AM PDT by COUNTrecount (What Clint Said !!!)
[ Post Reply | Private Reply | To 1 | View Replies]

To: molson209

“I bought an answering machine...”

Years ago (prior to the Do Not Call list), a lot of folks didn’t have an answering machine. The calls typically started at 5:00 p.m. with us and lasted until past 10:00 at night. I counted over 35 calls one evening.. thus, everyone started screening their calls. Everyone got an answering machine as well. There were times you had to clear twenty or thirty calls in the morning. I’ve noticed a rise in the calls now (even though we are on the Do Not Call list). However, they are the voice activated ones... I truly hope we don’t go back to the “good ole’ days”. IMHO.


9 posted on 09/16/2012 8:38:45 AM PDT by momtothree
[ Post Reply | Private Reply | To 6 | View Replies]

To: Cincinatus' Wife

They hammer my house after my credit card statement comes out. Its troubling to me that this anonymous entity with untraceable phone numbers knows when my balance hits their “prospect” threshold.


10 posted on 09/16/2012 8:42:10 AM PDT by BillyBonebrake
[ Post Reply | Private Reply | To 1 | View Replies]

To: Cincinatus' Wife

just set the machine to announce only.


11 posted on 09/16/2012 8:51:15 AM PDT by longtermmemmory (VOTE! http://www.senate.gov and http://www.house.gov)
[ Post Reply | Private Reply | To 7 | View Replies]

To: Cowgirl of Justice

Rachel is who keeps calling me too.....almost every single day. And it doesn’t matter if you punch 1 or not. They can get the answering maching and just keep calling.


12 posted on 09/16/2012 8:54:28 AM PDT by sheana
[ Post Reply | Private Reply | To 5 | View Replies]

To: momtothree

what happened to that zapper device. It gave three tones and the system removed you as a disconnected number.


13 posted on 09/16/2012 8:55:00 AM PDT by longtermmemmory (VOTE! http://www.senate.gov and http://www.house.gov)
[ Post Reply | Private Reply | To 9 | View Replies]

To: Cincinatus' Wife

There is an easy way to deal with this: don’t answer your home phone. Anyone who knows us will know our cell number. If its not a number I recognize on the cell then I refuse the call.


14 posted on 09/16/2012 8:56:37 AM PDT by RKBA Democrat (Vote for willard - he doesn't need to earn your vote, he's entitled to it.)
[ Post Reply | Private Reply | To 1 | View Replies]

To: longtermmemmory

Thanks. I’ll check for that option.


15 posted on 09/16/2012 8:59:44 AM PDT by Cincinatus' Wife
[ Post Reply | Private Reply | To 11 | View Replies]

To: Cincinatus' Wife

Have been getting calls from 999-999-92114. That is not a mis-type. It’s a phishing scam. My cell phone doesn’t ring unless the number is in my contacts list.


16 posted on 09/16/2012 9:14:20 AM PDT by Excellence (9/11 was an act of faith.)
[ Post Reply | Private Reply | To 1 | View Replies]

To: Excellence

I see on the handset numbers and sometimes cities (lately they’ve been coming from different places in Washington state - I’m in TX). I just let the voice message take it if it isn’t someone I know. And if for some reason I don’t recognize a number of a person or service I want to talk with, I figure they’ll leave a message.


17 posted on 09/16/2012 9:27:54 AM PDT by Cincinatus' Wife
[ Post Reply | Private Reply | To 16 | View Replies]

To: Cincinatus' Wife

I seriously think the fed gov do not call list is a scam. They offer this service but yet, nothing is done, no matter the number of complaints filed.

I have Verizon for phone and internet. I called Verizon to ask about how to block numbers, as I don’t want my phone ringing and then having to go to voice-mail. Verizon said they can’t do that, actually, they said can’t block numbers (against the law, she said).

I use my answering machine to screen calls and block the numbers through the machine. . .but in a matter of days, they are back at it again.

On a rare occasion, I answer, wait for the “person” to come on the line, then BLOW A WHISTLE INTO THE PHONE.

There is much joy in hearing the telemarketer scream in pain.

Telemarketers have less self-respect and human dignity than TSA screeners.


18 posted on 09/16/2012 9:31:33 AM PDT by Hulka
[ Post Reply | Private Reply | To 1 | View Replies]

To: Hulka

hehe

I use a canister signal horn sold for boat use!


19 posted on 09/16/2012 9:36:38 AM PDT by jjotto ("Ya could look it up!")
[ Post Reply | Private Reply | To 18 | View Replies]

To: Cowgirl of Justice

Those telemarketers need hard time in a general prison population if they are caught.

The calls start out with, “This is Rachel, from card member services...”

I would give serious consideration to ANY pol who would ‘rid me of this turbulent lot. ‘


20 posted on 09/16/2012 9:37:16 AM PDT by DUMBGRUNT (The best is the enemy of the good!)
[ Post Reply | Private Reply | To 5 | View Replies]

To: Cincinatus' Wife

Something is going on, and has been going on for a long time, with Macy’s. We are unlisted, on the do not call list and don’t even have a Macy’s card. They keep calling, we don’t answer but looking up the number I find this is one of those that disguises itself and shows up as from Mason, Ohio. They insist that you have a credit balance and offer to let you pay it with another credit card. Sometimes it is a collection agency in India for Macy’s.

They call FREQUENTLY and it can’t be blocked by the AT&T blocking feature since it is not a local number.


21 posted on 09/16/2012 9:41:47 AM PDT by Sequoyah101 (Half the people are below average, they voted for oblabla.)
[ Post Reply | Private Reply | To 1 | View Replies]

To: Cincinatus' Wife

“has started to file complaints about her to the Federal Trade Commission, which oversees the list”

I file AT LEAST three a week. It does no good. It takes them weeks to reply with a standard form letter.

You can file a complaint here...

https://complaints.donotcall.gov/Mobile/complaint/complaintcheck.aspx?panel=2


22 posted on 09/16/2012 9:42:29 AM PDT by kcvl
[ Post Reply | Private Reply | To 1 | View Replies]

To: Cowgirl of Justice
I've filed complaints with Missouri's alleged Attorney General five times about “Rachel from card member services.” My phone # has been on the no-call list for a decade.
I now push “3” and get a live person on the line and introduce him to Mr. Police Whistle.
23 posted on 09/16/2012 9:48:17 AM PDT by Eric in the Ozarks (I didn't post this. Someone else did.)
[ Post Reply | Private Reply | To 5 | View Replies]

To: Hulka
Verizon said they can’t do that, actually, they said can’t block numbers (against the law, she said).

I don't think it is against the law. We have Brighthouse digital phone here in the Tampa Bay area, and we can block up to 10 (I think) numbers. We had two numbers that were calling us every 30 minutes this summer, and we blocked those two.

We also have the caller ID that pops up on the TV screen when our home phone rings. For our cells, and our home phone, we never, ever answer a call where we don't recognize the caller or the number. Ever.

I would say 90% of the unknown numbers don't leave a message, and of the other 10%, nearly all are telemarketers.

24 posted on 09/16/2012 9:52:23 AM PDT by RightField (one of the obstreperous citizens insisting on incorrect thinking - C. Krauthamer)
[ Post Reply | Private Reply | To 18 | View Replies]

To: kcvl

I went to that page...I wonder if this is why there has been an increase in calls within the last year.

At the bottom of page...

OMB 3084-0047
Expires December 31, 2011

This voluntary complaint form is designed to improve public access to the FTC Do-Not-Call Complaint Registry. The estimated time of completion is 2.5 minutes. Under the Paperwork Reduction Act, as amended, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The OMB control number for this collection is 3084-0047.


25 posted on 09/16/2012 9:56:27 AM PDT by PoloSec ( Believe the Gospel: how that Christ died for our sins, was buried and rose again)
[ Post Reply | Private Reply | To 22 | View Replies]

To: Cincinatus' Wife

The callers are just workers. Who is making money with this?

That’s who needs to be skewered.

We get several /day. It’s the phone ringing that annoys me. At dinner, evenings, Sunday.
The frequency picked up after I renewed our Do Not Call
.


26 posted on 09/16/2012 10:13:42 AM PDT by Vinnie (A)
[ Post Reply | Private Reply | To 1 | View Replies]

To: COUNTrecount

That’s pretty good.

If I answer and hear the beginning of the Credit Services speel I hit and hold the # key which I heard tells their calling computer this is a fax number. After a few times, no more calls.


27 posted on 09/16/2012 10:17:47 AM PDT by X-spurt (It is truly time for ON YOUR FEET or on your knees)
[ Post Reply | Private Reply | To 8 | View Replies]

To: Cincinatus' Wife
I get about 6 calls per day from Fifth Third Bank trying to get me to refi my house.

Nothing will get them to stop.

28 posted on 09/16/2012 10:35:10 AM PDT by SIDENET ("If that's your best, your best won't do." -Dee Snider)
[ Post Reply | Private Reply | To 1 | View Replies]

To: longtermmemmory

I’ve been told that you can record the tones for a disconnected number onto your anwering machine. It tells robocallers that your number doesn’t exist, but a human will continue listening and hear your message.


29 posted on 09/16/2012 10:40:35 AM PDT by Ellendra (http://www.ustrendy.com/ellendra-nauriel/portfolio/18423/concealed-couture/)
[ Post Reply | Private Reply | To 13 | View Replies]

To: Eric in the Ozarks

Mr. Police Whistle is great! I used to get calls every few minutes from some guy with a thick accent claiming he was from UPS and had a $250,000 check waiting for me. This guy was creepy and relentless, I had to unplug the phone several times just to get some peace. Then Mr. Police Whistle came into my life, and Mr. Nigerian Creepazoid never called again :)


30 posted on 09/16/2012 10:46:05 AM PDT by Ellendra (http://www.ustrendy.com/ellendra-nauriel/portfolio/18423/concealed-couture/)
[ Post Reply | Private Reply | To 23 | View Replies]

To: longtermmemmory
what happened to that zapper device. It gave three tones and the system removed you as a disconnected number.

I still have one, and it works great. It worked so well, I had taken it out of the phone line, but put it back in a few months back when "Credit Services" began calling my house daily. I no longer get those calls and I'm leaving it inline now. BTW, TeleZapper is now sold on Amazon.Com

31 posted on 09/16/2012 10:50:40 AM PDT by usconservative (When The Ballot Box No Longer Counts, The Ammunition Box Does. (What's In Your Ammo Box?))
[ Post Reply | Private Reply | To 13 | View Replies]

To: Cincinatus' Wife

Got one of these years ago. Full-proof. I have no connection with the company, other than I am the owner,and user of their product.

http://www.person-to-person.net/


32 posted on 09/16/2012 10:51:23 AM PDT by tiger-one
[ Post Reply | Private Reply | To 1 | View Replies]

To: Hulka

“Verizon said they can’t do that, actually, they said can’t block numbers (against the law, she said)”.

Verizon told me the same thing. If it’s not illegal, I’d like to know so then I would switch to a phone company that allows it.

In the mean time, I simply do not answer callers that I don’t recognize.


33 posted on 09/16/2012 11:09:21 AM PDT by Holly_P
[ Post Reply | Private Reply | To 18 | View Replies]

To: Cincinatus' Wife

We have DSL, thus have to have a land line.

Our landline phones have a silent button, which is always set to silent, and we have voicemail.

I clear the voicemail calls once a day or so, 1 out of about 50 is a legit call, and I make the call back at my convience.


34 posted on 09/16/2012 11:30:39 AM PDT by Balding_Eagle (Liberals, at their core, are aggressive & dangerous to everyone around them,)
[ Post Reply | Private Reply | To 1 | View Replies]

To: momtothree
I’ve noticed a rise in the calls now (even though we are on the Do Not Call list).

As have I. And text message spam is also on the rise.

The Do Not Call list is a joke. Evidently, the gubmint is not yet big enough to enforce it. Just a few more trillion in stimulus ...

When I get a junk call, I google the number, and I usually find that lots of other people got called by the same number with the same or similar scam pitch. There are web sites devoted to tracking these numbers. You can add the call you received to the list for a given number. One would think the feds would go after the ones with the longest trails of complaints. But no ... You can file a formal complaint with the government, but it's a waste of time — I tried it once and got back an automated response and no action.

35 posted on 09/16/2012 11:49:56 AM PDT by cynwoody
[ Post Reply | Private Reply | To 9 | View Replies]

To: Vinnie

“The frequency picked up after I renewed our Do Not Call”

Ya’think the fed government might be selling the list of confirmed active phone numbers to telemarketers. . .you know. . .to help finance The Messiah’s re-election campaign?

Nah. . . .they wouldn’t. . .would they?


36 posted on 09/16/2012 11:52:03 AM PDT by Hulka
[ Post Reply | Private Reply | To 26 | View Replies]

To: DUMBGRUNT

Rachel from cardholder services has been very busy. I also would give serious consideration to any politician who’d remove this nuisance from my life. Telemarketers, politicians, and charities (in that order) just have no business disturbing me in my home. We have taken to reporting every single telemarketer caller on the PA Do Not Call website. It’s very easy and I would recommend everyone doing it.


37 posted on 09/16/2012 12:01:03 PM PDT by old and tired
[ Post Reply | Private Reply | To 20 | View Replies]

To: Vinnie
It’s the phone ringing that annoys me.

Same here. About twenty years ago I had a device on my office phone that flashed a bright light every time my phone rang. I was often on the other side of a glass wall in a data processing facility that I managed. Think I'll dig it out of my stored gadgets box and put some of my phones on silent mode. Only problem is my phone verbally announces names found in my contact list, which I listen for in order to pick up before going to record mode. All other calls go to recording or get blocked.

38 posted on 09/16/2012 1:44:58 PM PDT by roadcat
[ Post Reply | Private Reply | To 26 | View Replies]

To: RKBA Democrat

“There is an easy way to deal with this: don’t answer your home phone. Anyone who knows us will know our cell number.”

Doesn’t work.

I got those “Rachel from card member services” calls several times a week on my company provided cell phone and my wife and daughter have gotten them on their personal cell phones too.


39 posted on 09/16/2012 1:59:21 PM PDT by Nik Naym (It's not my fault... I have compulsive smartass disorder.)
[ Post Reply | Private Reply | To 14 | View Replies]

To: Nik Naym

I use the You Mail app for my iPhone to rid myself of annoying telemarketers and any caller with caller ID blocked. Works like a charm.


40 posted on 09/16/2012 2:29:00 PM PDT by TADSLOS (Conservatism didn't magically show up in Romney's heart in 2012. You can't force what isn't in you.)
[ Post Reply | Private Reply | To 39 | View Replies]

To: TADSLOS

These clowns are faking the caller ID so it shows a legit looking area code and phone number. And they change them often.


41 posted on 09/16/2012 2:51:15 PM PDT by Nik Naym (It's not my fault... I have compulsive smartass disorder.)
[ Post Reply | Private Reply | To 40 | View Replies]

To: kcvl
I also have filed complaints many times to no avail, finally made a police report under Ohio law for harassing phone calls. Under 2917.21 Telecommunications harassment. (A) No person shall knowingly make or cause to be made a telecommunication, or knowingly permit a telecommunication to be made from a telecommunications device under the person’s control, to another, if the caller does any of the following:
(5) Knowingly makes the telecommunication to the recipient of the telecommunication, to another person at the premises to which the telecommunication is made, or to those premises, and the recipient or another person at those premises previously has told the caller not to make a telecommunication to those premises or to any persons at those premises.

Problem is it is a total pain to make this kind of complaint - have to keep records of the times calls are made, who from, etc... - but for the repeat offender who has been told not to call, supposedly criminal prosecution is available (at least in Ohio under this particular law).

Interestingly, in the article:”Enforcement is another tool. The FTC has brought cases against about a dozen companies since 2009, including Talbots, DirecTV and Dish Network. The cases have yielded $5.6 million in penalties.”

So, our wonderful federal government has managed to bring cases against legitimate businesses less than four times a year, and has not touched the total scam credit card outfits that are really the biggest problem. Lets hope a new administration will enforce laws that were put in place by very popular demand, as this administration's sole focus is getting killing business and punishing "high" earners.

42 posted on 09/16/2012 3:17:17 PM PDT by LibertyOh
[ Post Reply | Private Reply | To 22 | View Replies]

To: LibertyOh

Too bad they won’t go after the travel companies and insurance companies that harrass our office almost daily with their stupid, irritating & illegal faxes. I could block them but they block the telephone number they are using.


43 posted on 09/16/2012 3:31:21 PM PDT by kcvl
[ Post Reply | Private Reply | To 42 | View Replies]

To: usconservative

Wikipedia has a write-up of the TeleZapper, that includes a midi sound file. I suppose one could append that sound file to the beginning of a message on their answering machine, and save the cost of the TeleZapper. Something I’ll try myself. Wikipedia write-up says many telemarketers now bypass checks for those disconnect tones, but is effective for those that do check. Long ago a friend of mine used the long Rod Serling intro narrative from the Twilight Zone on his answering machine, and gave out a code to enter on the phone to bypass the long droning message. Doesn’t stop the ringing though.


44 posted on 09/16/2012 3:39:11 PM PDT by roadcat
[ Post Reply | Private Reply | To 31 | View Replies]

To: roadcat

That’s funny.


45 posted on 09/16/2012 4:14:02 PM PDT by Eric in the Ozarks (I didn't post this. Someone else did.)
[ Post Reply | Private Reply | To 44 | View Replies]

To: Nik Naym

I get them on my cell too. I added the 3 numbers that were spamming me to my contact list and tagged each with a distinctive ring. Now if they call, it shows up as spam 1,2 or 3 and rings with a duck quack. When I see/hear their call I ignore.

This was the best I could do. My phone/cell service didn’t provide blocking for free.


46 posted on 09/16/2012 4:37:05 PM PDT by BelleAl (Proud to be a member of the party of NO! NO more deficit spending and government control!)
[ Post Reply | Private Reply | To 39 | View Replies]

To: Cincinatus' Wife

“Complaints about automated calls up sharply”

Of automated (and live calls for that matter) are up sharply. There’s no enforcement whatsoever.


47 posted on 09/16/2012 6:14:54 PM PDT by catnipman ((Cat Nipman: Vote Republican in 2012 and only be called racist one more time!))
[ Post Reply | Private Reply | To 1 | View Replies]

To: Cowgirl of Justice

“So, I bought a Panasonic cordless phone. With a 100 call number block feature. “

Yep. This is the only way to go. Except our older Panasonic only allows 20 blocked numbers, so we have to make a decision whether an annoying caller is “block worthy”, since we have to delete the oldest blocked number to make room for a new one. Usually, if we get more than two junk calls from the same number we consider them “block-worthy”.


48 posted on 09/16/2012 6:18:13 PM PDT by catnipman ((Cat Nipman: Vote Republican in 2012 and only be called racist one more time!))
[ Post Reply | Private Reply | To 3 | View Replies]

To: Cincinatus' Wife

Yhe no call list is NOT working for me either on these credit/interest rate calls..This past week I just let my answering machine pick up all my calls..At least I am not running to the phone.
I LOATHE these robo calls..


49 posted on 09/16/2012 6:40:35 PM PDT by MEG33 (O Lord, Guide Our Nation)
[ Post Reply | Private Reply | To 7 | View Replies]

To: Cowgirl of Justice

I sometimes answer and let them listen to my background noise, sometimes tv, sometimes office sounds. Just depends.


50 posted on 09/16/2012 8:00:22 PM PDT by ican'tbelieveit (School is prison for children who have commited the crime of being born. (attr: St_Thomas_Aquinas))
[ Post Reply | Private Reply | To 3 | View Replies]


Navigation: use the links below to view more comments.
first 1-5051-55 next last

Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.

Free Republic
Browse · Search
News/Activism
Topics · Post Article

FreeRepublic, LLC, PO BOX 9771, FRESNO, CA 93794
FreeRepublic.com is powered by software copyright 2000-2008 John Robinson