Well, see here, the GM of the store said stay. As far as I'm concerned, it was cleared up right there. Then the cops got melodramatic about it. So why does the Chief ban officers now, since the GM says it was ok? Sounds to me that the little weasel Rice was put in his place by his boss. The police need to consider this won and move on.
Not necessarily. The GM may have been simply overriding an existing policy for customer satisfaction. Short of an official statement that this is not policy and that Rice was in error, this is not resolved.