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Don't Fire An Employee And Leave Them In Charge Of The Corporate Twitter Account
Forbes ^ | 2/01/2013 | Susan Adams

Posted on 02/03/2013 10:31:05 AM PST by george76

HMV, the beleaguered British entertainment retailer, laid off 190 employees, in an effort to cut costs and right its balance sheet. The company apparently pulled a large group into human resources and gave them the bad news. While this was going on, one employee, Poppy Rose, who had been an HMV community manager and thus had access to the corporate Twitter account, started live tweeting about the layoffs.

Over a period of around 20 minutes, she sent out a series of notes expressing her rising sense of alarm to HMV’s 61,500 followers (that number has since risen to 73,350). Rose admitted that it was unusual to use the company Twitter feed to express her views, but, she wrote, “when the company you dearly love is being ruined,” she felt it was justified. “There are over 60 of us being fired at once!” she wrote. “Mass execution, of loyal employees who love the brand.”

One of the most entertaining tweets that came through before HMV took back the account and deleted the offending tweets: “Just overheard our marketing director (he’s staying, folks) ask ‘How do I shut down Twitter?’”

...

The rather obvious lesson for employers in all of this: Take control of your social media accounts, change the passwords, and restrict access before you let go of the employees who run those accounts.

(Excerpt) Read more at forbes.com ...


TOPICS: Business/Economy
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To: St_Thomas_Aquinas
Live and learn. But she probably won't.

If she speaks with some of the others in her group, I suspect she's going to learn about the difference between being laid off and being fired.

21 posted on 02/03/2013 2:08:21 PM PST by Darth Reardon
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To: kearnyirish2
yup, being one of the Sys-Ops there really was no other option...
22 posted on 02/03/2013 2:10:53 PM PST by Chode (Stand UP and Be Counted, or line up and be numbered - *DTOM* -ww- NO Pity for the LAZY)
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To: SgtHooper
yup, same/same
23 posted on 02/03/2013 2:17:41 PM PST by Chode (Stand UP and Be Counted, or line up and be numbered - *DTOM* -ww- NO Pity for the LAZY)
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To: Grampa Dave; BIGLOOK

How not to do it.


24 posted on 02/03/2013 3:12:26 PM PST by george76 (Ward Churchill : Fake Indian, Fake Scholarship, and Fake Art)
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