I had an attorney who specializes in Constitutional law give to my government class a Bill of Rights presentation. One of the items he brought up was that in our cell phone and credit card contracts we waive any and all rights to sue those companies. We can go to arbitration, but the contracts state that gets company gets to choose the arbitrator.
I guess that is why Verizon has settled so many lawsuits against them for various reasons. Just remember, Obama is a Constitutional lawyer too (or claims to be).
https://www.verizonthirdpartybillingsettlement.com/(S(diihujxyhgms5ttyqz2pqffs))/default.aspx