Skip to comments.Best Buy 'Deserves to Die' (Says Slate)
Posted on 09/20/2013 8:29:59 AM PDT by Responsibility2nd
(Newser) – Best Buy is back from the brink. Profits are up, costs are down, and the share price has tripled since December. That's the good news. "The bad news," writes Matthew Yglesias at Slate, "is that the store is awful and deserves to die." Yglesias and a colleague visited stores in different cities (Washington, DC, and NYC, respectively), and concluded that "Best Buy still basically sucks." The selection isn't great, and almost everything costs more than it would on Amazon. But what about customer service? Could having human experts justify the markups?
Nope. If anything, Best Buy's reps seem out to scam customers. Throughout the store "salesman after salesman was trying to upsell people" on service plans and add-ons. One rep assured Yglesias that the "high-end" $59.99 HDMI cable was better than a "cheap" $19.99 one. Given that all HDMI cables are basically the same, "this is malpractice verging on fraud." So Yglesias is skeptical that the turnaround will stick. "Competing with online retail on the basis of hustling your customers isn't much of a value proposition." Read his column in full here.
I shop at Buy More, and take my computer to the Nerd Herd for service.
I don’t want to purchase a cyberpig in a poke.
Ah, the difference between liberals and conservatives. I don’t like Best Buy either. The staff and products turn over every 6 months or so and so you really can’t get good support for things you buy there. Having said that, if others like Best Buy, more power to them. The Libs at Slate think that because they don’t like something, that it should be gone — they want to dictate what everyone can do.
Dear Slate: BB’s customers will decide, not some sissy who “writes” for your blog.
These are the same people that think having one government-run store (think G.U.M. in the former Soviet Union), would be a great idea.
SLATE authors are bunch of metrosexual wankers.
I shop at Best Buy because I can see and compare items and ask questions. If they try to up-sell me, good for them. I say “no thank you” and that’s it. If people don’t like it, they won’t shop there - end of story. I think Matthew Yglesias “needs to die.”
It is scamming if they are falsely claiming benefits for the upsell.
Where just-in-time counts in today's computer world, and my business depends on it, I buy two computers at a time so that when one goes and is sent out by Best Buy for 10 days to 2 weeks, I just pop the hard drive in the other identical one and keep working.
The comps I purchase usually give out in advance of the 3-yr service plan so I get a brand new one typically a 2.5 years free of charge.
When I was a teenager, I was in the German exchange program and went to Germany, including East Germany. They took us to their showcase department store in East Berlin. It was the most miserable place I ever saw — I remember being shocked that their showcase store was a dump. They took us to lunch at a nice restaurant there. The food was horrible. We got soft ice cream after lunch. The vanilla ice cream I got in my cone had a red tint to it. That is what Slate wants for all of us.
Best Buy? Screw’em! They lied to me for 2 or 3 weeks, then f’ed me on a rebate 12 years ago. Haven’t went there since. I’m surprised anyone does.
That’s why I love the Apple Store, take my Mac in, they repair it there, and I get it back in a matter of days.
12 years ago, huh? You keep a long grudge there, donthca?
this is why people visit stores and buy online.
The markup is toxic. Especially for fungible items.
Liberals would like it shut down because they simply don’t like it.
Conservatives who don’t like it would rather see the market take care of it and let the chips fall where they may.
I hate liberalism in all of its guises.
makes for an informed voter.
I’d like to think I had something to do with CompUSA going belly-up........They screwed me on a computer repair, and I raised holy Hell with them....When I heard they were closing all of their remaining brick-and-mortar stores, I opened a bottle of champagne.
Leftists want to destroy successful businesses, in the name of “leveling the playing field”.
Since BB is now successful, they are therefore an eeeeeevil capitalist group and must therefore die.
OTOH, I recall BB caving to the Muslims on PC grounds, so this should insulate them from Leftist attention. Perhaps not...
Yes...but as a conservative (I assume you are since you post on FR...not always true, but I will accept it for the sake of argument) you exercise your right as a consumer not to shop there.
You won’t shed any tears if they go under, but neither do you want them to go chapter 11 because some consumer advocate or government entity says they should.
Am I right?
Hahaha...I had a similar experience with Lowes about 18 yrs ago and have not been back since the screaming match I had with the manager.
I actually had to use the f-bomb and others to get his attention.
Brings to mind the saying about being last in line to be dined on by crocs...:)
this is why people visit stores and buy online.
Ahh, but even that is changing. 2 months ago Mrs.R2 was at BB buying a new printer. A good quality laser jet. For $199. I was on the phone with her and I “Amazon”d the same model.
And so I told her not to buy. I was gonna order it from Amazon. The BB salesperson was in on our conversation. Long story short. They confirmed the Amazon price and matched it.
If it was up to Slate we'd all shop at silly little boutiques with lots more attitude than value.
and the Geek Squad?....I brought my lap top in unable to get a virus out, they told me it was totally corrupted and couldn't do a thing, I took it home, and me, 58 at the time,never a computer class in my life, I fixed it....just started doing a few little things and got it going...
I vote for wambulance.
Sales people who do not upsell/addons have limited lifespans as salespeople.
That’s right. I want them to go under because they suck and cheat people and enough folks quit shopping there.
Same experience here. Never will I set foot in their store.
Best Buy is in a very tough market. Look at their former competitors: Circuit City, Electric Avenue, Comp-USA, etc.
Who competes with them now? Fry’s? H.H. Gregg? Tweeter? None of these stores has broken out, and they all have their issues.
What did we have in the old days? Radio Shack, a very overpriced Ma and Pa, or a Lafayette if you were lucky.
No one is going to make a better Best Buy, because there is no money in it.
That is exactly the charge made in that article. If it is true, then BB was being scammy by making a false claim about a product and trying to steer the customer there.
You may be for schlock selling, but many people want to buy something like technology from a purveyor they can trust.
Wait, you are telling me that there’s a computer repair service called the Nerf Herd? That is AWESOME in its level of geekdom. Where is this Nerf Herd of which you speak?
I love Best Buy. They’ve been fabulous. There are several HIGHLY successful IT professionals in the family and they shop there too.
Just bougt a new cell phone last week at best buy. For the $12.00 extra I paid they did the registration and set up for me.
They already have us using dimmer bulbs that are worse for the environment...
I have a few HDMI cables still in the package. ... should I Craigslist?
Excellent! We have a similar story when we bought our Samsung HD TV from BB a few years ago. I was home checking prices on Amazon, etc. while hubby shopped at BB, giving me model numbers of TVs. BB's sales people are obviously aware that you can get the same items cheaper on Amazon...
I concur with Slate. BB is a terrible store, the selection is crap, the employees are idiots, they’re addicted to over priced cables. It’s a rare thing that will get me there, they need to have a special deal going I can’t get elsewhere. Too many trips in a row they didn’t have what I was looking for even though the website said they did, then I’d go to Target with a completely different list and find everything BB didn’t have. Now I go to Target first, BB is unnecessary.
So you have attempted to shop at an Apple store as well, eh mate?
What is "Buy More" and "Nerd Herd"? Never heard of either one...
That is one thing I miss, Record Stores, I could spend an entire day at "Peaches".
Do they have a slim collection of electronics and parts, are their stores poorly stocked and most of their employees clueless? Yes, yes and yes.
They may get worst and die, they may improve and thrive or they may remain mediocre.
It would be unfortunate if the first happened because there is really no one waiting in the wings to take their place and they do fill a niche.
I like best buy. I like trying everything out and don’t like getting any electronics in the mail. I would rather pay the money.
And now that Amazon is having to charge sales tax - it only makes sense to buy Big ticket items at BB and save the time and most importantly - save the delivery charges.
I don’t often agree with Slate, but they have Best Buy nailed.
Now I go to Target first, BB is unnecessary.
For years - Target would have an item in the weekly sales advertisement - only to not have that item in stock. That, and a whole lot of other reasons is why Target is way off our list.
When BB advertises something on sale - you go and its there and you buy it. Simple.