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Best Buy 'Deserves to Die' (Says Slate)
Newser ^ | 09/20/2013 | By Kevin Spak

Posted on 09/20/2013 8:29:59 AM PDT by Responsibility2nd

(Newser) – Best Buy is back from the brink. Profits are up, costs are down, and the share price has tripled since December. That's the good news. "The bad news," writes Matthew Yglesias at Slate, "is that the store is awful and deserves to die." Yglesias and a colleague visited stores in different cities (Washington, DC, and NYC, respectively), and concluded that "Best Buy still basically sucks." The selection isn't great, and almost everything costs more than it would on Amazon. But what about customer service? Could having human experts justify the markups?

Nope. If anything, Best Buy's reps seem out to scam customers. Throughout the store "salesman after salesman was trying to upsell people" on service plans and add-ons. One rep assured Yglesias that the "high-end" $59.99 HDMI cable was better than a "cheap" $19.99 one. Given that all HDMI cables are basically the same, "this is malpractice verging on fraud." So Yglesias is skeptical that the turnaround will stick. "Competing with online retail on the basis of hustling your customers isn't much of a value proposition." Read his column in full here.



TOPICS: Business/Economy; Miscellaneous
KEYWORDS: bestbuy; slate
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Someone needs a Wah-mbulance or is this a good point?
1 posted on 09/20/2013 8:29:59 AM PDT by Responsibility2nd
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To: Responsibility2nd
I don't shop at Best Buy.

I shop at Buy More, and take my computer to the Nerd Herd for service.

2 posted on 09/20/2013 8:32:00 AM PDT by justlurking (tagline removed, as demanded by Admin Moderator)
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To: Responsibility2nd
I’d rather see what I’m buying in person and deal with people.

I don’t want to purchase a cyberpig in a poke.

3 posted on 09/20/2013 8:32:02 AM PDT by PATRIOT1876
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To: Responsibility2nd

Ah, the difference between liberals and conservatives. I don’t like Best Buy either. The staff and products turn over every 6 months or so and so you really can’t get good support for things you buy there. Having said that, if others like Best Buy, more power to them. The Libs at Slate think that because they don’t like something, that it should be gone — they want to dictate what everyone can do.


4 posted on 09/20/2013 8:33:56 AM PDT by Opinionated Blowhard ("When the people find they can vote themselves money, that will herald the end of the republic.")
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To: Responsibility2nd
If anything, Best Buy's reps seem out to scam customers. Throughout the store "salesman after salesman was trying to upsell people"
Trying to up-sell a customer is not new and certainly not a scam.
If the author whining Lib doesn't like it, he doesn't have to shop there.
In fact, he might start his own company and sell products the way he wants. (Yeah, he might, but I friggin' doubt it.)
5 posted on 09/20/2013 8:35:42 AM PDT by oh8eleven (RVN '67-'68)
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To: Responsibility2nd

Dear Slate: BB’s customers will decide, not some sissy who “writes” for your blog.


6 posted on 09/20/2013 8:35:53 AM PDT by clintonh8r (Don't twerk me, Bro!)
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To: Opinionated Blowhard

These are the same people that think having one government-run store (think G.U.M. in the former Soviet Union), would be a great idea.


7 posted on 09/20/2013 8:36:37 AM PDT by dfwgator
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To: Responsibility2nd

SLATE authors are bunch of metrosexual wankers.

I shop at Best Buy because I can see and compare items and ask questions. If they try to up-sell me, good for them. I say “no thank you” and that’s it. If people don’t like it, they won’t shop there - end of story. I think Matthew Yglesias “needs to die.”


8 posted on 09/20/2013 8:37:16 AM PDT by PGR88
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To: oh8eleven

It is scamming if they are falsely claiming benefits for the upsell.


9 posted on 09/20/2013 8:39:14 AM PDT by 9YearLurker
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To: Responsibility2nd
Getting the 3 year service warranties are a must for laptops, but when they require service, all the Geek Squad really is is a trans-shipping point to HP central with a 2 week turn around time if you are lucky.

Where just-in-time counts in today's computer world, and my business depends on it, I buy two computers at a time so that when one goes and is sent out by Best Buy for 10 days to 2 weeks, I just pop the hard drive in the other identical one and keep working.

The comps I purchase usually give out in advance of the 3-yr service plan so I get a brand new one typically a 2.5 years free of charge.

FReegards!


10 posted on 09/20/2013 8:40:28 AM PDT by Agamemnon (Darwinism is the glue that holds liberalism together)
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To: dfwgator

When I was a teenager, I was in the German exchange program and went to Germany, including East Germany. They took us to their showcase department store in East Berlin. It was the most miserable place I ever saw — I remember being shocked that their showcase store was a dump. They took us to lunch at a nice restaurant there. The food was horrible. We got soft ice cream after lunch. The vanilla ice cream I got in my cone had a red tint to it. That is what Slate wants for all of us.


11 posted on 09/20/2013 8:40:43 AM PDT by Opinionated Blowhard ("When the people find they can vote themselves money, that will herald the end of the republic.")
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To: Responsibility2nd

Best Buy? Screw’em! They lied to me for 2 or 3 weeks, then f’ed me on a rebate 12 years ago. Haven’t went there since. I’m surprised anyone does.


12 posted on 09/20/2013 8:41:08 AM PDT by Slump Tester (What if I'm pregnant Teddy? Errr-ahh -Calm down Mary Jo, we'll cross that bridge when we come to it)
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To: Agamemnon

That’s why I love the Apple Store, take my Mac in, they repair it there, and I get it back in a matter of days.


13 posted on 09/20/2013 8:42:42 AM PDT by dfwgator
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To: Slump Tester

12 years ago, huh? You keep a long grudge there, donthca?

lolol


14 posted on 09/20/2013 8:43:22 AM PDT by Responsibility2nd (NO LIBS. This Means Liberals and (L)libertarians! Same Thing. NO LIBS!!)
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To: PATRIOT1876

this is why people visit stores and buy online.

The markup is toxic. Especially for fungible items.


15 posted on 09/20/2013 8:45:18 AM PDT by longtermmemmory (VOTE! http://www.senate.gov and http://www.house.gov)
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To: Opinionated Blowhard

Well said.

Liberals would like it shut down because they simply don’t like it.

Conservatives who don’t like it would rather see the market take care of it and let the chips fall where they may.

I hate liberalism in all of its guises.


16 posted on 09/20/2013 8:45:18 AM PDT by rlmorel (Silence: The New Hate Speech)
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To: Responsibility2nd

makes for an informed voter.


17 posted on 09/20/2013 8:45:57 AM PDT by longtermmemmory (VOTE! http://www.senate.gov and http://www.house.gov)
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To: Responsibility2nd

I’d like to think I had something to do with CompUSA going belly-up........They screwed me on a computer repair, and I raised holy Hell with them....When I heard they were closing all of their remaining brick-and-mortar stores, I opened a bottle of champagne.


18 posted on 09/20/2013 8:46:32 AM PDT by dfwgator
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To: Responsibility2nd; Opinionated Blowhard

Leftists want to destroy successful businesses, in the name of “leveling the playing field”.

Since BB is now successful, they are therefore an eeeeeevil capitalist group and must therefore die.

OTOH, I recall BB caving to the Muslims on PC grounds, so this should insulate them from Leftist attention. Perhaps not...


19 posted on 09/20/2013 8:47:31 AM PDT by Old Sarge (Opinions are like orgasms: only mine count, and I couldn't care less if you have one...)
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To: Slump Tester

Yes...but as a conservative (I assume you are since you post on FR...not always true, but I will accept it for the sake of argument) you exercise your right as a consumer not to shop there.

You won’t shed any tears if they go under, but neither do you want them to go chapter 11 because some consumer advocate or government entity says they should.

Am I right?


20 posted on 09/20/2013 8:49:03 AM PDT by rlmorel (Silence: The New Hate Speech)
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To: Slump Tester

Hahaha...I had a similar experience with Lowes about 18 yrs ago and have not been back since the screaming match I had with the manager.

I actually had to use the f-bomb and others to get his attention.


21 posted on 09/20/2013 8:50:43 AM PDT by TheErnFormerlyKnownAsBig (It is going to be Foot to Ass combat on election day....my foot and a Rat's ass.)
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To: Old Sarge
"...I recall BB caving to the Muslims on PC grounds, so this should insulate them from Leftist attention..."

Brings to mind the saying about being last in line to be dined on by crocs...:)

22 posted on 09/20/2013 8:50:56 AM PDT by rlmorel (Silence: The New Hate Speech)
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To: longtermmemmory

this is why people visit stores and buy online.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Ahh, but even that is changing. 2 months ago Mrs.R2 was at BB buying a new printer. A good quality laser jet. For $199. I was on the phone with her and I “Amazon”d the same model.

$149.99.

And so I told her not to buy. I was gonna order it from Amazon. The BB salesperson was in on our conversation. Long story short. They confirmed the Amazon price and matched it.


23 posted on 09/20/2013 8:53:25 AM PDT by Responsibility2nd (NO LIBS. This Means Liberals and (L)libertarians! Same Thing. NO LIBS!!)
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To: Opinionated Blowhard
...if others like Best Buy, more power to them. The Libs at Slate think that because they don’t like something, that it should be gone — they want to dictate what everyone can do.

If it was up to Slate we'd all shop at silly little boutiques with lots more attitude than value.

24 posted on 09/20/2013 8:55:16 AM PDT by GOPJ ( Politicians who fear the people seek to disarm them. - - Bill St. Clair)
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To: justlurking
I can't see buying a lap top online....its true that they try to scare you into buying all their warrenties etc, but all stores do that...

and the Geek Squad?....I brought my lap top in unable to get a virus out, they told me it was totally corrupted and couldn't do a thing, I took it home, and me, 58 at the time,never a computer class in my life, I fixed it....just started doing a few little things and got it going...

25 posted on 09/20/2013 8:55:45 AM PDT by cherry
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To: Responsibility2nd

I vote for wambulance.

Sales people who do not upsell/addons have limited lifespans as salespeople.


26 posted on 09/20/2013 8:57:18 AM PDT by dmz
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To: rlmorel

That’s right. I want them to go under because they suck and cheat people and enough folks quit shopping there.


27 posted on 09/20/2013 8:57:40 AM PDT by Slump Tester (What if I'm pregnant Teddy? Errr-ahh -Calm down Mary Jo, we'll cross that bridge when we come to it)
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To: 9YearLurker
It is scamming if they are falsely claiming benefits for the upsell.
No one made that charge.
Besides, anyone shopping for a product, whether an HDMI cable or a new car, has to do his/her homework before making that purchase.
28 posted on 09/20/2013 8:58:07 AM PDT by oh8eleven (RVN '67-'68)
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To: Slump Tester

Same experience here. Never will I set foot in their store.


29 posted on 09/20/2013 8:58:17 AM PDT by refermech
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To: Responsibility2nd

Best Buy is in a very tough market. Look at their former competitors: Circuit City, Electric Avenue, Comp-USA, etc.

Who competes with them now? Fry’s? H.H. Gregg? Tweeter? None of these stores has broken out, and they all have their issues.

What did we have in the old days? Radio Shack, a very overpriced Ma and Pa, or a Lafayette if you were lucky.

No one is going to make a better Best Buy, because there is no money in it.


30 posted on 09/20/2013 8:58:46 AM PDT by Dr. Sivana (There's no salvation in politics.)
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To: TheErnFormerlyKnownAsBig
I had a similar experience with Lowes about 18 yrs ago and have not been back since the screaming match I had with the manager.
So where do you show now - American Jewelry & Loan?
31 posted on 09/20/2013 9:01:30 AM PDT by oh8eleven (RVN '67-'68)
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To: Dr. Sivana
And, compact disks are not selling like they did 25 years ago. I know I haven't bought one in a decade...
32 posted on 09/20/2013 9:01:39 AM PDT by Eric in the Ozarks ("Say Not the Struggle Naught Availeth.")
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To: oh8eleven

That is exactly the charge made in that article. If it is true, then BB was being scammy by making a false claim about a product and trying to steer the customer there.

You may be for schlock selling, but many people want to buy something like technology from a purveyor they can trust.


33 posted on 09/20/2013 9:05:10 AM PDT by 9YearLurker
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To: justlurking

Wait, you are telling me that there’s a computer repair service called the Nerf Herd? That is AWESOME in its level of geekdom. Where is this Nerf Herd of which you speak?


34 posted on 09/20/2013 9:05:17 AM PDT by alphadoggie
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To: Responsibility2nd

I love Best Buy. They’ve been fabulous. There are several HIGHLY successful IT professionals in the family and they shop there too.


35 posted on 09/20/2013 9:07:03 AM PDT by ottbmare (the OTTB mare, now a proud Marine Mom)
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To: Responsibility2nd

Just bougt a new cell phone last week at best buy. For the $12.00 extra I paid they did the registration and set up for me.


36 posted on 09/20/2013 9:07:37 AM PDT by UB355 (Slower traffic keep right)
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To: Opinionated Blowhard

They already have us using dimmer bulbs that are worse for the environment...


37 posted on 09/20/2013 9:08:45 AM PDT by Homer1
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To: alphadoggie
Where is this Nerf Herd of which you speak?

Nerd Herd

38 posted on 09/20/2013 9:09:33 AM PDT by justlurking (tagline removed, as demanded by Admin Moderator)
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To: Responsibility2nd

lol.

I have a few HDMI cables still in the package. ... should I Craigslist?


39 posted on 09/20/2013 9:09:56 AM PDT by GeronL
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To: Responsibility2nd
Best Buy,showroom for Amazon.com
40 posted on 09/20/2013 9:12:21 AM PDT by Gay State Conservative (Osama Obama Care: A Religion That Will Have You On Your Knees!)
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To: Responsibility2nd
I was gonna order it from Amazon. The BB salesperson was in on our conversation. Long story short. They confirmed the Amazon price and matched it.

Excellent! We have a similar story when we bought our Samsung HD TV from BB a few years ago. I was home checking prices on Amazon, etc. while hubby shopped at BB, giving me model numbers of TVs. BB's sales people are obviously aware that you can get the same items cheaper on Amazon...

41 posted on 09/20/2013 9:13:20 AM PDT by nutmeg (Rest in Peace, FReeper Extraordinaire Doctor Raoul...)
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To: Responsibility2nd

I concur with Slate. BB is a terrible store, the selection is crap, the employees are idiots, they’re addicted to over priced cables. It’s a rare thing that will get me there, they need to have a special deal going I can’t get elsewhere. Too many trips in a row they didn’t have what I was looking for even though the website said they did, then I’d go to Target with a completely different list and find everything BB didn’t have. Now I go to Target first, BB is unnecessary.


42 posted on 09/20/2013 9:13:56 AM PDT by discostu (This is Jack Burton in the Pork Chop Express, and I'm talkin' to whoever's listenin' out there.)
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To: GOPJ
If it was up to Slate we'd all shop at silly little boutiques with lots more attitude than value.

So you have attempted to shop at an Apple store as well, eh mate?

43 posted on 09/20/2013 9:14:35 AM PDT by Utilizer (Bacon A'kbar! - In world today are only peaceful people, and the mooslimbs trying to kill them-)
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To: justlurking
I shop at Buy More, and take my computer to the Nerd Herd for service.

What is "Buy More" and "Nerd Herd"? Never heard of either one...

44 posted on 09/20/2013 9:14:36 AM PDT by nutmeg (Rest in Peace, FReeper Extraordinaire Doctor Raoul...)
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To: Eric in the Ozarks
And, compact disks are not selling like they did 25 years ago. I know I haven't bought one in a decade...

That is one thing I miss, Record Stores, I could spend an entire day at "Peaches".

45 posted on 09/20/2013 9:14:39 AM PDT by dfwgator
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To: Responsibility2nd
Best Buy is not my favorite place to shop however it has come in useful from time to time.

Do they have a slim collection of electronics and parts, are their stores poorly stocked and most of their employees clueless? Yes, yes and yes.

They may get worst and die, they may improve and thrive or they may remain mediocre.

It would be unfortunate if the first happened because there is really no one waiting in the wings to take their place and they do fill a niche.

46 posted on 09/20/2013 9:18:07 AM PDT by Harmless Teddy Bear (Revenge is a dish best served with pinto beans and muffins)
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I like best buy. I like trying everything out and don’t like getting any electronics in the mail. I would rather pay the money.


47 posted on 09/20/2013 9:19:18 AM PDT by snowstorm12
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To: nutmeg

And now that Amazon is having to charge sales tax - it only makes sense to buy Big ticket items at BB and save the time and most importantly - save the delivery charges.


48 posted on 09/20/2013 9:19:49 AM PDT by Responsibility2nd (NO LIBS. This Means Liberals and (L)libertarians! Same Thing. NO LIBS!!)
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To: Responsibility2nd

I don’t often agree with Slate, but they have Best Buy nailed.


49 posted on 09/20/2013 9:20:56 AM PDT by Cyber Liberty (It's hard to accept the truth when the lies were exactly what you wanted to hear.)
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To: discostu

Now I go to Target first, BB is unnecessary.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

For years - Target would have an item in the weekly sales advertisement - only to not have that item in stock. That, and a whole lot of other reasons is why Target is way off our list.

When BB advertises something on sale - you go and its there and you buy it. Simple.


50 posted on 09/20/2013 9:24:32 AM PDT by Responsibility2nd (NO LIBS. This Means Liberals and (L)libertarians! Same Thing. NO LIBS!!)
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