Skip to comments.Are Federal Call Centers Up To The Task Of Enrolling Millions In Health Plans?
Posted on 10/24/2013 9:17:48 AM PDT by Oldeconomybuyer
An elderly man calls to ask if the land he owns will count as income to qualify for health coverage through Medicaid. A legal immigrant asks if she can sign up for a health plan through the states online insurance marketplace. A broker wants help to become certified to start selling coverage.
Its controlled chaos, said David Lynch, the call center manager for the marketplace.
Centers like these were touted by President Barack Obama this week as one of several alternatives for consumers having trouble shopping and enrolling in plans through healthcare.gov, the bug-ridden website run by the federal government for residents of 36 states.
The telephone call center is not a realistic alternative to the website, said Adam Linker, health policy analyst for the North Carolina Justice Center, a consumer advocacy group. The marketplace was billed as a place to easily shop and compare plans, but on the phone there is no real way to do that.
Others agree that the call centers representatives can provide only limited help to those who want to shop for coverage.
(Excerpt) Read more at kaiserhealthnews.org ...
No, not up to task.
Controlled chaos. A contradiction in terms, but a great way to describe government.
we must ask ourselves.....how many millions of tax lawyers want a job as a telemarketer....
This is a government program: EPIC FAIL.
up to the task?
not if Hannity (or his surrogates) keeps calling all of them daily. ;-]
Obamacare is Communism. The Russian people suffered under this dysfunctional nonsense for over 70 years. Must we? At least we don’t have pograms, yet.
Next up - The fax machine!!!
In order to ensure Americans understand how to access the benefits available to them when many provisions of the Affordable Care Act go online October 1, the Obama administration announced last month that it is setting up a call center that will be accessible to Americans 24 hours a day.
One branch of that call center will be located in Californias Contra Costa County, where, reportedly, 7,000 people applied for the 204 jobs. According to the Contra Costa Times, however, about half the jobs are part-time, with no health benefits a stinging disappointment to workers and local politicians who believed the positions would be full-time. The county supervisor, Karen Mitchoff, called the hiring process a comedy of errors and said she never dreamed [the jobs] would be part-time.
The Times indicates that a job posting advertised all of the jobs as full-time, and one call center employee, who said no reason for the apparent change was provided, told the paper, It reminded me of that George Clooney movie where he goes around the country firing people (Up in the Air). The woman said, I know you were led to believe you would be full-time, but things have changed You are actually part-time intermittent.
The Contra Costa employees are currently in training, and the call center one of three based in California is set to go live on October 1.
FWIW, here's the call center, just north of the intersection of Hwy 4 and Hwy 242.
2500 Bates Avenue, Concord, CA