Skip to comments.HealthCare.gov won't be perfect on Dec. 1, administration says
Posted on 11/25/2013 5:19:10 PM PST by Sub-Driver
November 25, 2013, 03:30 pm HealthCare.gov won't be perfect on Dec. 1, administration says
By Elise Viebeck
Administration officials said Monday that some visitors to ObamaCare's federal enrollment site would experience outages, slow response times or messages to try again later during the month of December.
The Centers for Medicare and Medicaid Services (CMS) delivered the message in the latest attempt to downplay expectations surrounding Nov. 30, the administration's self-imposed deadline for fixing HealthCare.gov.
CMS spokeswoman Julie Bataille said errors that persist past this weekend would be "intermittent" and, in line with a promise made by the White House, would not affect the vast majority of the site's users.
But Bataille acknowledged that some people would still experience "periods of suboptimal performance" by the system due to either heavy traffic or technical issues that are still being addressed.
"The system will not work perfectly on Dec. 1, but it will work much better than it did in October," Bataille said.
The comments came after the White House said the repair effort is "on track" to meet the Saturday deadline thanks to steady technical improvements.
Spokesman Josh Earnest said the site remains a "work in progress" but touted metrics showing that its error rate and page load times are now far below where they started.
The administration has staked its healthcare rollout on expanding the system's user capacity and addressing site errors by the end of the month.
Both supporters and opponents of the Affordable Care Act are closely watching the deadline, which helped the White House tamp down a political firestorm over the exchanges' troubled debut.
Both groups know that if the site cannot recover by next month, its dysfunction will plunge the administration into another political crisis.
The month of October dealt a serious blow to President Obama's poll numbers and erased Democrats' advantage coming out of the government shutdown. Opponents see any further missteps on healthcare as crucial fodder for next year's midterm elections.
Further technical problems at HealthCare.gov would also threaten the wave of enrollments expected in the first three weeks of December, putting consumers at risk of lacking coverage they need on Jan. 1.
Administration officials have strongly challenged this possibility. Former White House budget director Jeff Zients, now in charge of fixing the healthcare site, said last week that the system will "reach everybody we need to reach" in December, thanks to ongoing fixes.
Part of that effort is building the system's capacity to handle user traffic. HealthCare.gov was designed to handle 50,000 concurrent users but has only managed about half that number since Oct. 1.
The CMS said that, by this weekend, the site will be able to handle a full user load and will have a "queuing" system in place in case of traffic above that threshold. Under that program, users can either wait to be granted access or choose to receive an email when traffic dies down.
But not all parts of the system are working well, even two months after the exchanges launched.
HealthCare.gov has struggled to transmit accurate application information to insurance companies in forms known as 834s. The CMS did not provide an update Monday on that fix, suggesting that officials are still struggling to ensure the forms are correct.
The 834 issue highlights the range of problems that could arise for HealthCare.gov even if the site's user experience improves.
The system relies on a series of complicated interactions with insures as well as federal agencies to determine eligibility for premium tax credits and Medicaid.
Critics have charged that the broken system could not be trusted to accurately make eligibility determinations, though it is unclear whether this is true.
Software: harder than it looks.
Almost impossible when tendered to politically connected friends of Baraq.
Errrrr . . . Healthcare.gov will NEVER be perfect!
They still cannot tell the difference between a feature and a bug!
But then, they are LIEberals, you know!
Please! Please! Please! Will someone PLEASE! declare Ophonybamacare null and void and put us all out of our misery!
So they’re saying that now the whole monkey having sex with a football using Chinese instructions has lost the instructions.
Can’t. There’s still tons of good money to throw after bad. Until that all gone, then they might call it.
So the only difference between the ObamaCare website during the past two months and after December 1st is that for the past two months the problems were called ‘’glitches’’ and after December 1st they’ll be called ‘’periods of suboptimal performance.’’
Snicker, snicker, snicker.
HealthCare.socialism can kiss my ass.
"Well, Captain, the roulette wheel and the ice cream machine are in top shape!"
"Thank you, Mr. Drill, but the rest of the Titanic is looking a little wet at the moment."
HealthCare.gov has struggled to transmit accurate application information to insurance companies in forms known as 834s.
What we have here is a website that can't make out a form. Try to wrap your head around that. A website that asks the user for information and can't put it into the right places on a form. They've had two months to fix that part. Maybe for another few million bucks they can get the thing to print out "Hello World", if they can master the intricacies of the dot-matrix printer.
You knew when they announced the “tech surge” it was all over.
Because every floundering software mega project needs a few big ego gurus from Google, RedHat, and Oracle to urge on the minions.
So the freeloaders still won’t be able to “enjoy the Marketplace shopping experience?”
Big effing surprise. Won’t be on Decmber 1, 2014, either.
The Democrats can’t build a website......but they can keep track of Iran?
“Are you sure that isn’t a nuclear weapon?”
“That? No no no. That is a cheese grater.”
“OK. As long as you say so.”
Surprise, surprise, as Gomer Pyle used to say. Still, Obama did PROMISE healthcare.gov would work on December 1. So, is this simply a broken promise because he was completely ignorant about whether the site could actually be fixed by then, or did his technologists tell him it was unlikely to be fixed by then but he chose to make the promise anyway? Broken promise or liar: you pick.
"Well, smack my ass and call me Judy - I woulda NEVER guessed ..."
This means that all those who couldn’t get on before and not sign up because of high prices, will now be able to not sign up.
This bunch makes the Clinton grifters look like amateurs.
Quick! Your “BELIEVE” poster to the rescue!
These folks are doing all they can to scare everyone with a functioning brain cell away from the website, and then thwart sign-ups for the rest.
Gee it’s as if they *want* millions to be guilty of failure to procure Obama-approved insurance. Is it still too kooky to bring up the subject of the FEMA camps? Federal Emergency Mandate Agency..
Non-believers to the camps...
Someone on Fox News said that the people this is suppose to appeal to are the young tech-savvy group who are meant to support the rest of the people. If they can’t log on and take care of business in 5-10 minutes, they usually don’t come back.
The window of opportunity is eroding.
President Barack Al-Obama PROMISED it would be fixed by December 1, though!! ANOTHER lie!!
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Gosh, I never saw THAT coming!
This current “I’m not perfect”,”it’s not perfect” strategy is becoming extremely tedious in its devious predictability:used by everone from Toronto’s tubby mayor, who has made “mistakes” and is NOT “ perfect”,to the Obamacare spin-doctors/surrogates,who will continue to apply it to something that is grossly and fatally flawed,and will never,never work and will always be destructive to 90% of those who are forced into it-— it will never be perfect, but it WILL always be just as I described it -—as bad as it is and will be,they’re stuck with this pathetic talking point/false choice: it’s “not perfect”.
The site remains a “work in progress” but (the spokes-hole) touted metrics showing that its error rate and page load times are now far below where they started...
Can anyone imagine launching a jet off a carrier with as low a bar as this good-enough-for-government-work statement?
Spokes-hole: “We’ve crashed each of the jets with far less trouble than before.”