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HealthCare.gov Team Working Through Thanksgiving Holiday To Meet Deadline
NPR ^ | 11/29/2013 | Elise Hu

Posted on 11/29/2013 6:11:11 AM PST by SeekAndFind

Besides movie theaters and Wal-Mart, one place that will stay open this Thanksgiving is the new HealthCare.gov "exchange operations center." Staffers on the "tech surge" to fix the error-riddled site have just days to meet the Obama administration's self-imposed deadline for a functioning site.

The pledge came from the president, the vice president, the Health and Human Services secretary, and the numerous spokespeople that represent them, like White House spokesman Jay Carney. "By November 30th, HealthCare.gov will be working smoothly for the vast majority of users," Carney has said, time and time again.

But the definition of working smoothly varies, and the metrics are far from transparent. So judging whether the administration meets his deadline will depend on the experiences of people who share their stories, and the administration's own selectively released numbers.

In the non-descript building at the headquarters of lead contractor QSSI in Maryland, about 30 to 40 members of the post-rollout "tech surge" will be working through the Thanksgiving holiday. After the site failed to work in October — engineers, database architects and contractors from different companies were pulled together to work in one room.

"Imagine a room full of desks, that look like ... those curved desks [at] a NASA control center," says John Engates, chief technology officer for the server and software company Rackspace. He was one of half-dozen technologists invited by the White House to go inside the command center this week, get a briefing on how the tech surge is operating and talk out ways to improve government IT in the future.

"On the walls you have these giant flat-panel monitors [showing] metrics of how the site's doing. Uptime metrics, performance metrics, graphs that show how different aspects of the website are performing in real time," Engates says.

(Excerpt) Read more at npr.org ...


TOPICS: Culture/Society; Front Page News; Government
KEYWORDS: hatlhcaregov; obamacare; thanksgiving

1 posted on 11/29/2013 6:11:12 AM PST by SeekAndFind
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To: SeekAndFind
Whether or not you can even call up the website, it will be proclaimed a huge success by the admin, to whom reality means nothing. They have alternate definitions of terms like 'success'...

If the site crashes, it will be because the remaining 200+ million people who didn't have a chance to enroll before, will be jamming the site to sign up...

2 posted on 11/29/2013 6:19:15 AM PST by DJ Frisat ((optional, printed after my name on post))
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To: SeekAndFind
Woo Hoo! Doubletime on a government contract!

/johnny

3 posted on 11/29/2013 6:20:07 AM PST by JRandomFreeper (Gone Galt)
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To: SeekAndFind

After all these years of taking our money and giving it to democrat donors... NOW they want to fix it over Thanksgiving.

LOL

if it really does get fixed, it will be worse for them as people see their costs go up hard. And they’ll lose doctors and may have to travel for a long way to see a new one.

Those deductibles are murder.


4 posted on 11/29/2013 6:20:47 AM PST by Principled
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To: SeekAndFind

Signup For Obamacare And Get Free Condoms

Posted 4 hours ago by Dave Jolly Filed under Ethics, Health Care, Liberalism, Morality, ObamaCare

With all of the enrollment problems Obamacare has been having, Democrats are turning to desperate measures in their attempts to get gullible people to sign up.

A group called Living Affected Corporation is a non-profit group working in Arkansas to promote liberal Democratic human rights. According to their website:

http://godfatherpolitics.com/13428/signup-obamacare-get-free-condoms/


5 posted on 11/29/2013 6:26:57 AM PST by KeyLargo
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To: SeekAndFind; Liz
Besides movie theaters and Wal-Mart

Do union thugs ever protest the movies?

6 posted on 11/29/2013 6:27:15 AM PST by Libloather (The epitome of civility.)
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To: SeekAndFind
"On the walls you have these giant flat-panel monitors [showing] metrics of how the site's doing. Uptime metrics, performance metrics, graphs that show how different aspects of the website are performing in real time," Engates says.

I wonder who puts the raw numbers in?


7 posted on 11/29/2013 6:34:50 AM PST by COBOL2Java (I'm a Christian, pro-life, pro-gun, Reaganite. The GOP hates me. Why should I vote for them?)
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To: SeekAndFind

So? Just lame “actions” to make it look like the site should work. Phishers and scammers do the same thing.

Has that NOT “Freedom of Speech” law been implemented by the IRS yet? Put this two issue together and we are in SO much hurt. Our days of freedom are numbered.

Republicans, unless “you” start fighting this stuff, I’ll be not be voting at all.


8 posted on 11/29/2013 7:08:04 AM PST by madison10
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To: SeekAndFind

Call the Whambulance.


9 posted on 11/29/2013 7:15:20 AM PST by Kozak ("Send them back your fierce defiance! Stamp upon the cursed alliance! To arms, to arms in Dixie!)
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To: SeekAndFind

Here’s a laugh. I just went to the Healthcare.gov site. I was on the marketplace individual page.

It asked a question, was this page helpful? I answered “no”.

It asked, how was it not helpful. I chose “too little information”.

The next question was “Was this helpful? What can we do to improve this page?” with a text box. I was going to type “Repeal Obamacare, but I was unable to type in the text box. It would not accept any characters.

So their suggestion/complaint box is broken. I wonder why?

Could it be FULL???


10 posted on 11/29/2013 7:23:09 AM PST by joshua c (Please dont feed the liberals)
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To: joshua c

RE: So their suggestion/complaint box is broken. I wonder why?

Not trying to defend Healthcare.gov, but making an edittext box editable/writeable is just a matter of turning on a flag to “true”.

Try it again next month...


11 posted on 11/29/2013 7:24:55 AM PST by SeekAndFind
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To: SeekAndFind
Not trying to defend Healthcare.gov, but making an edittext box editable/writeable is just a matter of turning on a flag to “true”.

Of course it should be easy to fix this. But the fact that something as simple as an edit box ISN'T working just underscores the shoddy way this site is being assembled. Even worse, it suggests it's not being tested. Which begs the question, "if something so simple as an edit box isn't working, how can you trust the important stuff to work?" You know, stuff like security, financial reimbursement, etc.

12 posted on 11/29/2013 8:28:08 AM PST by Lou L (Health "insurance" is NOT the same as health "care")
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To: SeekAndFind

Turkey’s don’t fly, and that website is a Turkey. It’ll never get off the ground.


13 posted on 11/29/2013 9:53:20 AM PST by rockinqsranch (Dems, Libs, Socialists, call 'em what you will. They ALL have fairies livin' in their trees.)
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To: Kozak


14 posted on 11/29/2013 10:11:36 AM PST by Chode (Stand UP and Be Counted, or line up and be numbered - *DTOM* -vvv- NO Pity for the LAZY - 86-44)
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To: SeekAndFind
"By November 30th, HealthCare.gov will be working smoothly for the vast majority of users," Carney has said, time and time again. "

Jay, what day is it Jay, come on Jay . . . what day is it?
15 posted on 11/29/2013 10:46:50 AM PST by rhubarbk (It's official, I'm suffering from Obama fatigue!)
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To: rhubarbk

Whoops & OMG . . . I thought it was the 30th . . . sorry Jay.


16 posted on 11/29/2013 10:48:11 AM PST by rhubarbk (It's official, I'm suffering from Obama fatigue!)
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To: SeekAndFind
... engineers, database architects and contractors from different companies were pulled together to work in one room.

Yet another neophyte IT project management move guaranteed to be a collosal failure.

17 posted on 11/29/2013 11:37:46 AM PST by SecondAmendment (Restoring our Republic at 9.8357x10^8 FPS)
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To: SeekAndFind

Oh please. The Godless Heathens had their holidays. Halloween and Ramadan have passed.


18 posted on 11/29/2013 12:14:00 PM PST by CelesteChristi
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To: SeekAndFind; Revolting cat!; GeronL

Only Dummycrats could protest Wal-Mart forcing employees to work on a holiday weekend during the biggest shopping weekend of the year while insisting that tech geeks work the same holiday weekend to save Obambicare.


19 posted on 11/29/2013 2:41:10 PM PST by a fool in paradise (America 2013 - STUCK ON STUPID)
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To: a fool in paradise

bump

These are mostly PAID protesters who do not work for Wal-Mart


20 posted on 11/29/2013 2:46:25 PM PST by GeronL (Extra Large Cheesy Over-Stuffed Hobbit)
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To: SeekAndFind

A bunch of turkeys working on a real turkey, Obamacare.

My how this government has gone to the birds.


21 posted on 11/29/2013 3:37:17 PM PST by MadMax, the Grinning Reaper
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To: COBOL2Java

22 posted on 11/29/2013 8:23:28 PM PST by 4Liberty (Mr President 'If you Like your college transcripts...can we see them?')
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To: JRandomFreeper

Where the f*** is all this money coming from? Where exactly in the budget was all this money apprpriated?


23 posted on 11/29/2013 8:27:23 PM PST by Lurker (Violence is rarely the answer. But when it is it is the only answer.)
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To: SeekAndFind

Moochelle’s friends were paid a billion bucks to build the site. Now they’re getting paid to fix the site they never built.

Come on, republicans! It’s time to investigate this crap! And if Holder won’t prosecute, have the house sergeant at arms arrest him! Or call on someone in the military to help you! Do something!


24 posted on 11/30/2013 6:17:34 AM PST by VerySadAmerican (".....Barrack, and the horse Mohammed rode in on.")
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To: SeekAndFind

Gee ... how sweet of them... and all for OUR benefit, no less...

THAT’S some dedication there, yessiree...


25 posted on 11/30/2013 7:14:17 AM PST by NFHale (The Second Amendment - By Any Means Necessary.)
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To: SeekAndFind

They’re working through Thanksgiving.

But aren’t they a Canadian company?


26 posted on 11/30/2013 8:08:30 AM PST by Tzimisce
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To: DJ Frisat

> If the site crashes, it will be because ...

... of the negative vibes being emitted by the evyl Republicans and other naysayers.


27 posted on 11/30/2013 10:32:50 AM PST by Westbrook ()Children do not divide your love, they multiply it.)
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To: joshua c
So their suggestion/complaint box is broken. I wonder why?

It's not broken. It's functioning is no longer required by the software in light of the fact that healthcare.gov has been declared to be working. And working perfectly. For everyone. Regardless of the amount of traffic. And will process all applications in a timely manner. All of them. Regardless of benefits requested. All mistakes will be auto-corrected. And the corrections will be more beneficial than the original requests. Several orders of magnitude more beneficial. Resulting in a 10% discount to be applied at checkout. Per mistake. A 15% refund in the form of a debit card will be issued for selected applicants based on Party affiliation(Preferred Democrat Option) and reproductive health status. With multiple partner discounts available(additional 5% for same gender). Abortion candidates are pre-approved and moved to the front of the que.

All applications will be processed within a 15 minute time frame. All of them. By the end of the process the applicant will feel significantly healthier than at the start. With said good feelings transferable to household members. These members should experience improved health within 3 to 5 business days. Should this not be the case, please return to healthcare.gov and apply for a 120% return on your 2010-2015 healthcare expenses. Those refunds are electronically deposited into your bank account so please have your account and routing numbers standing by.

28 posted on 11/30/2013 11:40:13 AM PST by Tonytitan
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