Skip to comments.New plan on Healthcare.gov: Declare victory … and fix it later
Posted on 11/30/2013 11:09:59 AM PST by SeekAndFind
Well, I guess it beats explaining why the Obama administration failed to meet yet another of its deadlines in getting a 42-month web-portal project to work. According to the Washington Post, the White House will announce tomorrow that the Healthcare.gov site has been fixed, even though the site won’t actually be fixed — not even by the administration’s own metrics:
Administration officials are preparing to announce Sunday that they have met their Saturday deadline for improving HealthCare.gov, according to government officials, in part by expanding the sites capacity so that it can handle 50,000 users at once. But they have yet to meet all their internal goals for repairing the federal health-care site, and it will not become clear how many consumers it can accommodate until more people try to use it.
As of Friday night, federal officials and contractors had achieved two goals, according to government officials who spoke on the condition of anonymity in order to discuss ongoing operations. They had increased the systems capacity and reduced errors. On the other hand, the sites pages do not load as fast as they want, officials said, and they are working to ensure that large numbers of consumers can enter the site.
An official at the Centers for Medicare and Medicaid Services, the agency overseeing the federal health insurance exchange, said the sites true capacity is somewhat murky because workers need to see how it performs under weekday traffic volumes when demand is at its peak.
What exactly constitutes success? Jeffrey Zients declared a month ago that the web portal would be “fully functional” by tomorrow. This past week, though, Kathleen Sebelius moved the goalposts about 80 yards by promising only that consumers would “have a significantly different user experience by the end of this month. The Post splits the difference, although noting that the White House has been slippery on what exactly constitutes success:
Administration officials have said for several weeks they define success as having the vast majority of users be able to navigate the site and sign up for insurance. While they initially did not define what that meant, White House press secretary Jay Carney said earlier this month that the administrations aim was to have 80 percent of users enroll through the site. Those working on the project have set speed and error rates as a way of measuring that goal.
Industry observers are less than impressed with the new metrics for success:
However, problems continue to plague the system, and technology experts question if the fixes being deployed by a team of government workers, outside contractors and specialists can get it functioning smoothly as soon as Saturday.
Luke Chung, president of Virginia-based software developer FMS Inc., called the administration’s prediction that HealthCare.gov would work at 80% capacity on or around November 30 an impractical threshold in the software world.
“I don’t know how to build something that’s only 80% complete,” Chung told CNN. “I don’t even understand how that works.” …
Meanwhile, insurance industry insiders told CNN on condition of not being identified that problems continue with the transmission of data submitted by people signing up for coverage through HealthCare.gov.
“There’s no part of us that thinks all of this will be fixed in three days from now,” an industry official said, referring to the November 30 date for the site to run smoothly for most users.
In other words, we’re about to see the second beta release of Healthcare.gov. Don’t you just love it when software companies use a release as testing for failure thresholds? I guess you can’t find out what’s in Healthcare.gov until you release it … just like a couple of months ago, it seems.
You couldn’t find out overnight, though, because the system was down:
The entire ObamaCare Web site was suddenly taken down for 11 hours from Friday night into Saturday morning just before its long-awaited relaunch.
Officials said the extended shutdown, which began 9 p.m. Friday, was required to get the site ready to accept double the number of applicants starting Saturday.
We have more upgrades that require more time, said Aaron Albright, a spokesman for the Centers for Medicare and Medicaid Services, which oversees the problem-plagued portal.
The site has been taken down before, but usually only for four hours between 1 and 5 a.m.
Even before the unexpected move, health-industry experts were skeptical that the fix thats supposed to produce a new and improved site Saturday would be the game-changer President Obama has promised.
And just how confident is HHS in the fixes? This confident:
There are 23 shopping days in December [until the deadline for coverage that starts Jan. 1]. No need to rush, Sebelius advised in an attempt to avoid a panicked rush of the uninsured on Saturday.
Don’t forget that all of this is just to get the front end working. Does the subsidy payment system on the back end even exist yet? If not, then the 23 shopping days are meaningless, because insurers might not provide coverage without full premium payments.
Maybe the White House should declare victory and depart the field altogether.
Do that! Do exactly that! The sea levels retreated from a mere declaration, didn’t they? These declarations work wonders. He just declared the cancelled health plans reinstated and that made it so, didn’t it?
So O really has become Dick???
There, fixed it. Anybody stupid enough to believe that their personal information is secure with these clowns deserves what they will get.
Oh sure, put all of your personal data in a website still basically being beta-tested. How incredibly stupid do they think Americans are? Wait, don’t answer that.
Typical socialist solution to an insolvable problem.
“We deem it fixed!”
Did anyone really expect anything different?
owebamacare’s “success” will be the entire destruction of US healthcare and that’s what they are really trying for.
Maybe they’ll have a ticker tape parade.
DOUBLE???? It needs to handle MILLIONS of users. Obamacre will go down in history as a word meaning 'epic failure', the same way were refer to a disaster having 'Titanic' proportions
It’s fixed, just like the Iran deal was made.
These guys are too funny.
One lies and the other swears to it.
Americans know better , but the left half acts like they don’t.
What future does this country have with a Muslim liar running it.
I don’t care what they tell us. The Emperor still has no clothes on.
ObamaCare® 3.11 with endless updates for a crap product
Yet another Obama “Mission Accomplished” moment.
That depends on the meaning of the word 'is'.
HEY NOW! That’s not a bug, that’s a feature!
Our application resulted in an erroneous eligibility results letter. Sent in an appeal Nov. 1. Finally on 11/29 got an automated message from Maximus Federal Services, saying they are a federal contractor authorized to review appeals, and notifying me that our appeal has been received. No mention of timing to get it resolved. Meanwhile the 12/15 deadline for January 2014 coverage has been pushed back to 12/23. Hope we make it!
On the today show they were discussing the website and its failure to even handle 50,000 applicants when amazon can handle a million in a minute. This money, our money spent went right into the criminals hands and was never intended to work it was a ponzi scam of the highest order just like solar energy solyndra. Handing out money to thier friends and donors a payment and repayment in the future
The outrage is not so much that the website sucks, it’s that WE paid 60 million dollars for this turkey. Why aren’t the republicans up on Capitol Hill screaming about this administration stealing 60 million dollars of taxpayer money and funneling it their cronies?
I see a `Texas Sharpshooter’ solution from these birds by Monday.
The “TSS” is as follows: You squeeze off six shots into the side of the barn.
Holy smoke, you successfully hit the side of the barn all six times!
Now, take a piece of chalk and circle each bullet hole:
All “bulls-eyes”! Heavens to Betsy .... (rushing to microphone)
Comrades! Attention Comrades! I have glorious news for you!
Yeah, time for a huge “Mission Accomplished!” banner.
Er, uhm, no.
The bill for this non-working Facebook page is closer to 600 million.
RE: The outrage is not so much that the website sucks, its that WE paid 60 million dollars for this turkey.
60 million? Your estimate is probably the LOWEST I’ve read thus far.
I have read figures of $300M to $500M to over $600 Million.
The numbers being thrown about are so out of whack that I don’t know what to believe anymore.