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D.C.’s online health exchange has “hundreds” of problem applications
Washington Post ^ | 12/6/2013 | Lena H. Sun

Posted on 12/06/2013 6:37:23 PM PST by markomalley

The District’s online health-insurance exchange is grappling with “hundreds” of problematic applications from shoppers unable to enroll in health plans because of system error messages, an exchange spokesman said Friday.

Exchange officials are in the process of identifying the account holders and contacting them, said Richard Sorian, a spokesman for DC Health Link. Most of the problems appear to stem from duplicate accounts that shoppers may have created inadvertently.

The exchange, DC Health Link, is where thousands of congressional staffers and members are shopping for coverage by their Monday open-enrollment deadline.

Exchange officials have addressed several technological issues since the Oct. 1 launch. But new ones have cropped up as people have used the online system, and others appear to be persisting.

Legal immigrants who don’t have credit cards, for example, are having trouble getting their identities verified, preventing them from enrolling online. Instead, they have to use paper applications, according to Selamawit Teka, one of seven “assisters” at Mary’s Center, a community health center in Petworth. Online enrollment has been working well, except for the credit card issue for legal immigrants, she said.

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TOPICS: Extended News; Government; US: District of Columbia

1 posted on 12/06/2013 6:37:23 PM PST by markomalley
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To: markomalley

I think I read today that the DC exchange is now warning about a phishing scam thru their site.

2 posted on 12/06/2013 6:44:15 PM PST by what's up
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To: what's up

They admitted today to having problems with 1 in 4 applications. I bet the REAL number is more like 4 problems with each application.

3 posted on 12/06/2013 6:58:43 PM PST by CMailBag
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