All kidding aside, here in the Northeast, at least, B&N seems to think regular people are weird and not fit to do business with. Two stories:
On one occasion, I bought two books. The clerk picked up the first one, waved it over the laser scanner, and put it in a bag. Great. Then he reached for book number two. He stopped. He had noticed that it was a Bible. He took his pinky, and edged to book to the laser scanner. He got it to scan. He rang up the sale, handed me a bag containing my first book and said, "So long." I picked up the Bible and put it in the bag, smiled and walked out.
On another occasion (back before she changed) I looked all over for an Ann Coulter book. It was #1 in the nation. It was #1 at Amazon. I couldn't find it anywhere. So I went to customer service and asked what section I should be looking in. She checked the computer. They didn't carry it. But she could order it -- it would be there in 3 weeks.
I said: "It's the number one best seller in the country, and you don't carry it because you don't like her ideology. I can get it delivered to my door in two days, for free, through Amazon Prime. That's capitalism, baby. That's why you're going to go out of business." And I walked away.
bump