Skip to comments.UPS system overload delays Christmas Eve deliveries
Posted on 12/25/2013 10:23:18 AM PST by Libloather
UPS dumped a load of coal in Christmas stockings across America on Wednesday, blaming bad weather and high volume for failing to deliver packages in time for the holiday.
"The volume of air packages in our system exceeded the capacity in our network as demand was much greater than the forecast," UPS spokeswoman Natalie Godwin said Tuesday in a statement. "As a result a small percentage of packages was delayed and will not be delivered today, Tuesday, Christmas Eve."
Godwin said the company expects a majority of the packages to be delivered on the day after Christmas. It is unclear how many deliveries were affected.
(Excerpt) Read more at usnews.nbcnews.com ...
She puts the 'pro' in procrastination.
Yep, it’s someone else’s fault. In my neighborhood there have been two men on every UPS truck for the past week. Some of them were in rental trucks. My neighbors on each side of me got a package from two different trucks. Management was helping them deliver. I think they did the best they could.
These people should be happy they’re going to get something the day after Christmas. Lots of people didn’t get anything the day OF Christmas.
this is the worst delivery season ever
I had a sweater and a book I ordered for my sons that didn’t come
I had to go out on Christmas Eve and buy replacements. I will be returning the delivered ones when they get here.
This is why we embrace the free market and choice for comsumers. UPS of late has had a very bad history, but there’s always FEDEX and other couriers should we need a choice. Of course the democrats want to eliminate that choice entirely with their nazi healthcare disaster, but at least we can stil choose whether or not to use UPS. At least until after next election...
They buy something online on Christmas Eve and expect to have it gift-wrapped right there under the tree on Christmas morning.
If you do your Christmas shopping online, then set yourself a cut-off date and ignore the website's "Guarantee delivery" date. Buy the crap you need before, the 15th for example, and it'll get there.
I used to process orders from Etoys a long time ago and this crap happened all the time.
I had two deliveries from UPS last week and when they couldn’t drive up our .4 of a mile, very steep, gravel driveway they walked up and delivered them to our door.
That takes dedication.
On the other hand FEDEX dropped a package off and stuck it behind a bush. We didn’t even know it had been delivered. We just noticed it there when we came home one afternoon.
You are correct.
I ordered a fairly cumbersome item and did not expect it to be here until after Christmas, yet it showed up on the 23rd; from what we've seen with our own eyes, all of the carriers have been on their game this year.
Note to Susie: Order earlier -—Stupid!
UPS delivered a package to us at 7 pm last night, Christmas Eve.
I'm not that old, and I can still remember TV ads for Christmas products that said clearly: "Allow 4-6 weeks for delivery." Oh, well ...
As my wife would say, "I know how she votes".
I guess it's beyond the math/reasoning skills of the Left to figure out that a high volume season might call for sending things early. The same folks probably consider the Obama-Care disaster to just be a glitch that couldn't be avoided...
If you wait until the last minute you are taking a chance of not getting it in time. I watched Budget trucks roll up with drivers delivering right up until late last night. I haven’t seen my regular driver in weeks, they have done a fabulous job.
My gripe is with the Post Office. Mailed 4 packages on 16 Dec - 2 to the same Colorado address and 2 to the same Alaska address. One showed up in time for Christmas in Colorado, and one in Alaska. Tracking for the second one to Colorado gives no information other than it was mailed on the 16th and went to California.
It is your fault for pla ing your order late. Should suck it up and just admit it.
There's nothing wrong with online shopping; in fact, I think it's far more superior (and safer - look at Target for example) than going to the physical stores and dealing with jerks who don't know what they're talking about.
The problem is that most people don't plan ahead and don't take into account the items that are on backorder or could potentially sell-out online.
Also, next-day or 2nd-day shipping is overrated and a waste of money. If you get the standard shipping, it usually arrives by Priority Mail. I ordered some vitamins and supplements online on Wed 12/18 and didn't care if they arrived after Christmas. I got them on Mon 12/23.
My package for son and DIL did not arrive yesterday. It was supposed to be delivered by FedEx. Ordered last Friday.
Guess I will just take pictures of items to bring to their house today.
UPS has been great for us this year, delivering on Christmas Eve and getting a late order to us. (our late, not theirs). Maybe people should think further ahead than four days for Christmas.
They’ve pretty much always come through for us. (although the package left this year in the pouring rain, COULD have been left on the porch)
PS I think the left in the rain package was FedEx. UPS has been walking right up to the door.
Their website said they wanted residential deliveries done by 3PM... lolz...
they didn’t get here till nearly 4 and the driver/helper were in no hurry either
I had the USPS drop a box over the fence before and leave a box on top of the mailbox by the road.
Yeah, UPS usually works incredibly hard, and until the last couple of weeks, they have actually been ahead of schedule on my deliveries...
But overwhelmed like they are, I’ve had two packages stuck in one of their Kansas depots for five business days.
Fortunately they aren’t Christmas gifts or anything I need quickly.
Mesquite, TX, United States 12/19/2013 6:54 P.M. Delivered
12/19/2013 7:21 A.M. Out For Delivery
Mesquite, TX, United States 12/18/2013 3:00 P.M. Your package encountered a delay. We expect your delivery will be postponed by one business day.
Lenexa, KS, United States 12/16/2013 7:00 P.M. Held by origin location.
Mesquite, TX, United States 12/16/2013 10:35 A.M. Arrival Scan
Lenexa, KS, United States 12/16/2013 12:18 A.M. Departure Scan
Lenexa, KS, United States 12/13/2013 11:00 P.M. Network disruption due to prior weather conditions, check ups.com for further updates.
12/13/2013 5:22 P.M. Arrival Scan
Kansas City, KS, United States 12/13/2013 4:46 P.M. Departure Scan
Lenexa, KS, United States 12/13/2013 12:30 A.M. Network disruption due to prior weather conditions, check ups.com for further updates.
Lenexa, KS, United States 12/12/2013 9:00 P.M. Departure Scan
12/12/2013 6:02 P.M. Origin Scan
United States 12/12/2013 5:19 P.M. Order Processed: Ready for UPS
This is nothing. USPS was 6 days late on a two-day Priority package. No choice of shippers.
Same here (7:30 PM), and I felt guilty later for not rescheduling the delivery because it was not Christmas related (ironically, it was ammunition). The UPS delivery man didn't ring our doorbell, obviously rushed and wanting to get home on Christmas Eve, otherwise we would have offered him some Christmas cookies.
There are valid reasons why people order late. Sometimes they are waiting for a paycheck. Sometimes a retail store never came through with a promised special order gift, so an order for for something nice had to be placed at the last minute. etc. etc.
My experience has led me to be a more trusting of UPS and US Postal Service delivieries than FedEx.
Heh. Midway order by any chance?
My USPS friend does rural delivery.
She is allowed/paid a total of 8 seconds to drive up a driveway, get out of the vehicle, go to the door, knock, wait, leave the package or a note and get back in the car, go back down the driveway and continue on.
Anything beyond that 8 seconds is on her own time.
It’s been a pretty good year for delivery services. The new partnership between Fedex and the Post office has been particularly good. I ordered an item from 800 miles away last Saturday afternoon, the letter carrier delivered it on Sunday.
They’re finally beginning to carefully examine where the sources of irritation are and fixing them. The new Amazon locker set-up is cool if you can’t be home for the delivery, and my UPS guy often leaves a note saying where he’ll be later in the afternoon when we miss connections.
I think improvements in those areas will be the 2014 story. With their radio based delivery systems now, for example, there’s no reason they couldn’t allow you to have them re-deliver same day when they miss you.
Nope. BNSF 2014 calendars.
Same thing here, yet it was shipped on the 13th, which should have been plenty of time. Had they been late, I would have been PO'd.
Oh. Mine stuck in Lenexa is from Midway Was just thinking it would be an interesting coincidence.
Placed a order Monday afternoon for the Company, told them I did not need before Christmas, or even before the First, just whenever. Next Morning arrived. So had to inventory and put away.
and... just in passing... note the skeptical tone in NBC’s reporting about the UPS “excuses” for their delays that hasn’t been present in their Obiecare coverage.
UPS did fine by me. The second day orders arrived on schedule or in some cases a day earlier. I love Amazon prime for last minute Christmas shopping.
Fed Ex is the one that ticked me off. 3 days to deliver a package that was supposed to be on overnight service. Then when they did deliver it, they recorded it as being on the porch and instead they left it out by the road where we couldn’t see it from the house. Thankfully I had given it enough time that it was here Christmas eve, but it was still a concern until we found where they put it.
Sounds identical to my experience with both companies this year. UPS delivered right to the house and in some cases ahead of schedule. FedEx took 3 days to do an overnight delivery and then left it by the road, out of sight until we happened to see it on our way out to midnight mass and the driver had the gall to report it is delivered to the porch.
The odd part was it was scanned in Mesquite Texas and then went BACK to Lenexa Kansas where it was held. I had 4 calendars in one package and was charged $2.50 EACH ($10.00) for the shipping.
Has ANYONE thought that this year was the SHORTEST Christmas Shopping Season that you can have. Thanksgiving was the LATEST that is could be in November. All of this sounds like “Piss-Poor” “Planning”!
Blame the incompetent post office. More and more people have learned to use UPS and FedEx. UPS and FedEx can’t carry that many extra employees all year that are only needed at Christmas.
The post office COULD use their army of middle managers (who outnumber mail deliverers 6 to 1). But then someone might notice that having them missing from their desks makes the USPS run better.
Yeah, I have had similar happen to me. Although one Fedex shipment to me was worse. Started out in Amarillo TX, going to South Central NM.
Went from Amarillo to Ft. Worth, to Denver, to Salt Lake City, to Los Angeles, Back to Denver, then to Albuquerque, then to Roswell, then out to me for delivery from Roswell.
I know that they have some computer program that routes things for speed, and making connections, not distance, but that was ridiculous.
Still, I can’t overall complain about the service I have received from UPS, FedEx or USPS. With some minor glitches, they have been early more than they have been late, the last few years, and most of the times for late, it has been weather.
I just don’t understand why people get worked up with everything being delivered by Christmas day. I like the item of Christmas Day being focused on Christ/family time and not obsessing about gifts. Even for kids it is total overload. When our children were younger we would spread the gifts out over 5 days leading up to Christmas. We are not big Santa people so early on our kids where not waiting for one big exhausting day. We enjoy gift giving so it was fun to each open a gift per night and actually enjoy the gift. Christmas morning is now just a nice breakfast and a few simple/practical gifts like clothing.
We received every order from Amazon through UPS or Fedex on time, even as late as the 23rd. One package from USPS has yet to arrive. Guess we were the lucky ones. More people are buying on line than ever and puts quite a demand on delivery services and the fulfillment warehouses. I don’t blame UPS or FedEx, but the USPS, while mostly good, is the service to blame.
That is crazy
To expedite and insure a payment, I used one of the United States Postal Services Priority Mail 2-day delivery letter options. This is not to be confused with Priority Mail parcels, which generally arrive within at least spitting distance of on time and/or in good shape. No, this was a nominally standard letter-sized envelope variant with the nice, transparent window, and it ended up providing me with hours actually, days of instruction. Imagine my surprise at finding the trail of the letter going cold after one day. Imagine my greater surprise at seeing no additional progress until five days later. Imagine my incalculable surprise when, nine days after mailing, this 2-day letter was still in limbo.
The experience would have been both instructional AND entertaining were it not for the fact that payment for a retail item was inside that envelope, and an innocent businessman was sitting on a piece of merchandise that had been reserved yet still not paid for - despite my attempt at a punctual payment. As it is, there was only the instructional component, and it was only on my part. Aside from gratitude for this education in how things (dont) move from place to place, about the only benefit I derived was a state of suspense insofar as I began to wonder if the bloody thing would ever arrive.
Five days strikes me as a possibly just possibly, mind you - excessive amount of time for an extra-cost, boldly lettered and barcoded, get-the-hell-out-of-the-way-because-Im-special letter to travel from Cedar Rapids, IA to Bellmawr, NJ. This is 2013 AD. Do I think that some stagecoach carrying the mail has been hampered by bottomless mud on the old National Road, or suffered a busted axle skein in the Cumberland Gap? Did a side-wheel steam packet with a postal contract get cut down by floating ice on the Upper Mississippi? Should I worry about the viability of an open-cockpit biplane flown without navigational aids by a half-frozen airmail pilot somewhere over Pennsylvania? Five days betwixt Eastern Iowa and SW New Jersey thats a generous allowance even if some functionary in the post office at Cedar Rapids had gone berserk and routed eastbound mail via the Chicago, Rock Island & Pacific, which mistakenly dumped the RPO contents onto the platform at Elmira, resulting in a leisurely and teetering trip in the Tipton-Bennett-Stockton mixed train. I suspect that none of these things occurred.
As for as a two day journey from Bellmawr, NJ to Brooklyn, NY, that pace might be logically explained by the employment of six individual letter carriers on bicycles riding in a relay at a steady albeit not excessive pace, allowing adequate stops for food and miscellaneous health exigencies. Perhaps a contract carrier acted out of an understandable sense of self-preservation and deliberately avoided driving directly through any bad areas of New Jersey between Bellmawr and the Hudson River; this would be a sinuous route indeed, and realistically such an anabasis would expand to fill up at least a fortnight, so that proposal has no credibility. More within the realm of possibility would be the theory that the driver simply decided to go from Bellmawr to Brooklyn via Gainesville or Daytona Beach.
Im dubious about the more than 48 hours it apparently takes for a letter to go from the Brooklyn, NY postal sorting facilities to a post office in southern Westchester County, but then, I am not familiar with the greater NYC area. Conceding that they do things different in the Big Apple and that surface streets leading to southern Westchester County may well be the driving equivalent of climbing the north face of the Eiger, I made informal inquiries among my confidantes and was told that (in no particular order of importance):
A. USPS labor contracts with various unions specifically state that mail cannot be transported across the East River more than once during months whose names contain the letter R.
B. Letters from Iowa are kept at the USPS Brooklyn Sort Facility until everyone on the property has gotten a chance to make fun of the hick-sounding names on the return address labels. Outstandingly amusing specimens of Podunk-itude are displayed in the employee dining area until all shifts have shared in the hilarity.
C. There is actually no such thing as the USPS Brooklyn Sort Facility, and all mail supposedly sorted there is merely automatically routed to Cedar Rapids, IA via Bellmawr, NJ and back again. Once caught in this loop, the letter is doomed to stay in the system for eternity, thus the ever-increasing number of postal semi-trailers one encounters on Interstate 80.
D. Adequate space is often not available in any NYC-area USPS or USPS contractors vehicles to deal with the extraordinary burden of a (roughly) 9 x 12 envelope having the colossal thickness of six sheets of common typing paper. Such monstrously bulky and heavy items are left behind until there is sufficient empty space for them in a subsequent run, which generally occurs during the third week of February, leap years inclusive.
E. Its George W. Bushs fault.
Aside from D and E, these are all, of course, ludicrous fables offered by jokers at my expense except possibly B and on reflection - maybe C. I am firmly convinced that A is absolutely an out-and-out falsehood.
Despite all the angst, the letter did arrive ten days later, so maybe paying 1,217% more than a regular first class stamp to enable a letter to enter a holding pattern of the damned in a Priority Mail purgatory is not necessarily foolish. After all, I have learned to not only track a letter, but also how to get automatic updates sent right to my e-mail account; the icing on that particular cake is that I can now navigate the USPS automated on-line complaint/issues menu. I also discovered that 2-day service is not actually guaranteed, but only implied and that alone has to be worth something. Of slightly lesser value is the knowledge that using USPS Priority Mail 2-day letter service is something akin to traveling to Mexico and then ordering a Corona: to wit, the natives will happily take your money and then ridicule your choice once you are out of earshot.
This adventure in letter sending was of minor personal benefit as it took me back in time to a postal problem I heard of when I was a little boy: near the end of WWII, a late uncle reportedly helped another wounded soldier in a hospital to disassemble a captured German motorcycle less reliable relatives add a sidecar - and mail the pieces separately from France to the US. Family tradition told me that the motorcycle never arrived. I now believe it is possible that the Motorrad des Krieges might actually still be still on its way, but has been delayed and is in transit somewhere in the vicinity of Bellmawr, New Jersey. Somewhat like "Schrödingers Cat," it hasnt really been delivered, yet it isnt really lost.
(Had Erwin Schrödinger sent something via Priority Mail 2-day letter from Vienna, Austria to Oxford Junction, Iowa, quantum mechanics students might now be studying the paradox of Schrödingers Letter.)
My recommendations to anyone who will listen is that if they want a letter in a standard sized envelope to arrive in a timely fashion, just put a first class stamp on the thing and be done with it. If it absolutely has to be gussied up, then at least use one of the greatly oversized USPS envelopes/mailers or fold it in half and shove it into a small flat rate box or deliver it yourself.
"The bugs," as they say, "have not been worked out."
used to be a good gig, but not any more for the rural carriers.
She makes $10k less than 10 years ago and has to work more hours for it on top of having to furnish a vehicle. About 700 miles a week, stopping every few hundred feet, so brakes and tires don’t go long.
They are going more and more to part-timers who get paid even less, with absolutely no benefits.
But they will pay someone hourly to drive out and hand deliver a single $8 next-day parcel 15 miles from town.
And they wonder why the PO is losing money
they need to raise rates for junk mail!
Daughter in Minn said her driver told her big chain offered free postage with guaranteed delivery on Monday orders and dumped them into the UPS system knowing there would be failures they would not have to pay for on Tues. Nothing illegal, but will probably generate new rules and regulations for mailers. Fair play doesn’t exist any more.
IMO UPS and FEDex companies really do a great job.
***That takes dedication.***
Bunkum. I had two UPS deliveries in the last two weeks. One, they delivered late at night, no knock on the door, I didn’t find the package till later that night in a rainstorm. The package was so soaked the cardboard package fell apart in my hand.
The next was yesterday, again no knock, just left on the same porch.
I was right inside the door each time, a knock would have alerted me to the packages being there.
Wife unit received 2 out of the 5 items due yesterday. No biggee as we had the important “things” around us today.
Tipped the UPS guy a Christmas bonus ...since he was out at almost 8pm on Christmas Eve.
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