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More trouble for Target after 40,000 gift cards sold over the holidays fail to work
DailyMail UK ^

Posted on 12/31/2013 4:57:14 PM PST by matt04

Target is in hot water again after it emerged that a reported 40,000 gift cards sold over the holidays were not properly activated - leaving them with no value.

The latest debacle comes just a week after the retail giant suffered a massive data breach which saw hackers access information to an estimated 40 million customer credit and debit cards.

Now the store is under fire for scanning the wrong code on gift cards when handing them over to shoppers, meaning that the value was not activated, KMSP in Minnesota reported.

It means that when the recipients of the cards head to the register intending to use them, they will apparently have no value.

...

However, it may be a struggle to get through on the phone line as the store is experiencing a high volume of calls, KMSP reported.

One shopper affected by the debacle is Jennifer Sheldon, from Camillus, New York, who told the Syracuse Post-Standard that she was shocked when her $200 gift card failed to swipe at the store.

Sheldon, a mother receiving disability payments, had received the card from 'a needy family Christmas giveaway', she said, and 'felt on top of the world like I had just won the lottery'.

She went to Target hoping to stock up on milk, eggs, juice, diapers for her baby, clothes for her daughter and a toaster oven - but was told that the card had no value on it.

(Excerpt) Read more at dailymail.co.uk ...


TOPICS: Business/Economy; News/Current Events
KEYWORDS: giftcards; target
They always seem to find a single mother or similar for any story where a big eeeevil corporation has a problem that affects numerous people from all walks of life.
1 posted on 12/31/2013 4:57:15 PM PST by matt04
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To: matt04

How the heck did this happen 40 thousand times?


2 posted on 12/31/2013 5:00:44 PM PST by jocon307
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To: jocon307
How the heck did this happen 40 thousand times?

I'm guessing computer issues. The credit card theft is also computer issues... so I'm beginning to wonder if perhaps they've recently outsourced their IT operations to CGI (the outfit that "built" the Obamacare mess) or something.

3 posted on 12/31/2013 5:04:41 PM PST by Cementjungle
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To: jocon307

“A Target spokesperson told MailOnline that the number of cards affected was less that one per cent of those sold over the holiday period, while KMSP put the number at 40,000.”

So only a small percentage of them were processed incorrectly.


4 posted on 12/31/2013 5:06:12 PM PST by proxy_user
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To: jocon307

How the heck did this happen 40 thousand times?


My question is, based on the sentence below from the article, if the wrong code was given out, how did it happen only 40,000 times? You know they had to sell more than 40,000 gift cards.

“Now the store is under fire for scanning the wrong code on gift cards when handing them over to shoppers, meaning that the value was not activated, KMSP in Minnesota reported.”


5 posted on 12/31/2013 5:06:22 PM PST by leapfrog0202 ("the American presidency is not supposed to be a journey of personal discovery" Sarah Palin)
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To: Cementjungle

I’m wondering if it isn’t part of the original hack. Target really doesn’t have much choice but to honor unactivated cards, so if you’ve got counterfeit cards ready to go......


6 posted on 12/31/2013 5:08:05 PM PST by tacticalogic
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To: matt04

Seems that Target became a target to be targeted.


7 posted on 12/31/2013 5:10:03 PM PST by SkyDancer (Live your life in such a way that the Westboro church will want to picket your funeral.)
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To: matt04

Hmm. Who is Target a target of cyber mischief makers? One glitch would be thing. But now gift cards, too. Somebody or some bodies really don’t like them.

I was in Target yesterday, and I noticed that they had a whole lot of unsold Christmas merchandise.


8 posted on 12/31/2013 5:10:33 PM PST by petitfour
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To: matt04

Sounds like some or several tech people are “targeting” Target...


9 posted on 12/31/2013 5:10:41 PM PST by Tammy8
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To: matt04

These are the same people that support ObamaCare. Most of the Black Friday Walmart protesters were pro-Target, holiday-Tree, anti-Walmart, MSNBC liberal types.


10 posted on 12/31/2013 5:11:25 PM PST by tsowellfan (www.cafenetamerica.com)
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To: petitfour

Why not who


11 posted on 12/31/2013 5:12:06 PM PST by petitfour
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To: matt04

Fourty seems a unlucky number for target.


12 posted on 12/31/2013 5:13:48 PM PST by DeWalt (Times are more like they used to be than they are today.)
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To: petitfour

Remember Target is the Dayton family, and for more evidence of incompetence, see “Gov. Mark Dayton”. He’s the Sebelius of Minnesota.


13 posted on 12/31/2013 5:17:01 PM PST by bigbob (The best way to get a bad law repealed is to enforce it strictly. Abraham Lincoln)
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To: Cementjungle
I'm guessing computer issues. The credit card theft is also computer issues... so I'm beginning to wonder if perhaps they've recently outsourced their IT operations to CGI (the outfit that "built" the Obamacare mess) or something.

They are CONSTANTLY advertising on CareerBuilder for IT people in their Illinois warehouse. My guess is high turnover.
14 posted on 12/31/2013 5:17:22 PM PST by Dr. Sivana (Five years, my brain hurts a lot.)
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To: petitfour
I was in Target yesterday

You might as well give your money to the DNC and pro-liberal causes. Target is the preferred place to shop by liberals. Of course there are exceptions such as consumers like you who go where the product is but the typical Target shopper (like an MSNBC viewer) will go without the product before they would support a place such as Walmart.

Typically, Target refuses to allow Boys Scouts to raise money on their property, denies the employee to say "Christmas" unlike Walmart their "religion" section of books have everything BUT Christian books with a majority of them being of Islam and Buddah and the non-fictions are about Oprah or Michelle Obama.

A relative of mine who worked in shipping & receiving at the local Target was offered a days pay to join the Black Friday anti-Walmart protest. He didn't go but a few of his co-workers did. He since found another job.

15 posted on 12/31/2013 5:23:17 PM PST by tsowellfan (www.cafenetamerica.com)
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To: bigbob

See my comment #15

http://www.freerepublic.com/focus/news/3107060/posts?page=15#15


16 posted on 12/31/2013 5:24:34 PM PST by tsowellfan (www.cafenetamerica.com)
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To: proxy_user
So only a small percentage of them were processed incorrectly.

Target's spokesman sounds like a Democrat with the "less than one percent" effected comment. He can minimize it all he wants but to those effected it's huge. That's 40,000 people upset, embarrassed & very disappointed when they get to the cash register.

They must have a major problem in their computer department. I rarely go to Target and am considering cutting them out altogether after these two recent fiascoes.
17 posted on 12/31/2013 5:27:07 PM PST by Shannon
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To: matt04

Firestone?


18 posted on 12/31/2013 5:27:31 PM PST by ConservativeInPA (We need to fundamentally transform RATs lives for their lies.)
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To: petitfour
I was in Target yesterday, and I noticed that they had a whole lot of unsold Christmas merchandise.

about four years ago, our family received a free artificial tree fully decorated from Target... the decorations are beautiful glass ornaments... over 200 of them, valued at 5 to 10 dollars each... they take their Christmas trees down a few days before Christmas, and being that they do not sell the same ornaments year after year, they donate the decorated floor models to local churches... our church received two... however, all the church members had already gotten their trees... one of the leaders made call after call to the church members, only to be told each family already had a tree... he finally called us, and i said we had not gotten our tree yet... we had been really busy that year... and so we were blessed with the tree! the other tree was kept by the church... :)

19 posted on 12/31/2013 5:34:13 PM PST by latina4dubya (when i have money i buy books... if i have anything left, i buy 6-inch heels and a bottle of wine...)
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To: DeWalt

The number 40 seems to be a re-occurring thing in the Holy Bible.

Proly just a coincidence.


20 posted on 12/31/2013 5:34:16 PM PST by Delta 21 (If you like your freedom, you can keep your freedom. Period.)
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To: tsowellfan

The cashiers wished us a Merry Christmas every time we went to Target in the weeks leading up to Christmas.


21 posted on 12/31/2013 5:42:54 PM PST by petitfour
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To: latina4dubya

That’s great!


22 posted on 12/31/2013 5:43:57 PM PST by petitfour
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To: matt04

Being a single mom in America today means Uncle Sam is the father. We’re not supposed to judge of course, but wouldn’t society be so much better if a lot of these dependent moms practiced a bit of morality, like in getting and staying married or not having sex outside of marriage in the first place? It must be nice to screw up (no pun intended) and put the rest of us taxpayers on the hook for one’s mistake, a la single mom style, eh?

BTW, this has nothing to do with the Target gift card screw up, but I couldn’t resist after you mentioned the single mother in the article. We keep subsidizing moral failure “for the kids” and then wonder why we keep getting more of it. Sad, really.


23 posted on 12/31/2013 6:07:30 PM PST by CitizenUSA (Democrats. The only constitutional rights they believe in are sodomy and abortion.)
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To: matt04

Whenever I give a gift card as a gift, I include the sales receipt for that GC. That way, if it doesn’t work, there’s a way to prove the value and that it was definitely purchased and supposedly activated.


24 posted on 12/31/2013 6:11:00 PM PST by murron (Proud Mom of a Marine Vet)
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To: matt04

40,000? Wasn’t it 40,000 credit card numbers that got hijacked, too? Weird.


25 posted on 12/31/2013 6:14:47 PM PST by FrdmLvr ("WE ARE ALL OSAMA, 0BAMA!" al-Qaeda terrorists who breached the American compound in Benghazi)
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To: matt04

The whole Target fiasco smells of an inside job or at least inside help. Also, there were several stories about Apple products purchased at Target that the boxes only contained filler items rather than Apple products.


26 posted on 12/31/2013 6:15:50 PM PST by RetiredTexasVet (Some people might call it a confidence game or swindle, others call it ObamaCare!)
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To: RetiredTexasVet

Walgreens had to take a big loss several years ago.

Gift card balances all over the US were being stolen in California. You went to use your card and found the balance wiped out.

The gift card was in your hand but the balance gone.

I still wonder about it being an inside job.

I dont know how they did it. It might even still be happening. After that incident, I keep a close track on gift card balances.


27 posted on 12/31/2013 7:20:47 PM PST by RummyChick
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To: matt04

The obvious solution would be to put NO limit on all such cards & let the customers shop away to their heart’s content .... I understand this worked *really* well a short while ago at another retailer ;-?


28 posted on 12/31/2013 7:22:54 PM PST by mikrofon (Happy New Year 2014)
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To: FrdmLvr
40,000 40,000,000
29 posted on 12/31/2013 7:28:39 PM PST by Theoria (End Socialism : No more GOP and Dem candidates)
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To: FrdmLvr

X1,000


30 posted on 12/31/2013 7:35:41 PM PST by Steel Shoe
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To: petitfour

Walmart must have profited by their troubles.


31 posted on 12/31/2013 7:43:08 PM PST by patriot08 (NATIVE TEXAN (girl type))
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To: matt04

I’m so glad I’ve never shopped at TARGET. I decided to boycott the store when they no longer would allow the Salvation Army bell ringers at Christmas time.


32 posted on 12/31/2013 7:45:00 PM PST by Salvation ("With God all things are possible." Matthew 19:26)
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To: RummyChick

one method used in that senario is theives getting the gift card numbers from thr cards displayed on a open rack, typically a supermarket or similar store that sells gift cards to various chain stores and restaurants in pre determined values. The keep checking the numbers of cards they know exist until someone buys one, then they presumibly use it online.


33 posted on 12/31/2013 8:59:50 PM PST by matt04
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To: tsowellfan

That’s happening all over in Cook County vis a vis the Boy Scouts. Just when we need a place where boys can learn to be men.


34 posted on 12/31/2013 9:10:40 PM PST by 1010RD (First, Do No Harm)
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To: matt04

“They always seem to find a single mother or similar for any story where a big eeeevil corporation has a problem that affects numerous people from all walks of life. “

I hope this big eeeevil corporation takes it up the south pole for their ineptness and failing to protect their customer’s financial data and now hosing up 40,000 gift cards.


35 posted on 12/31/2013 9:26:51 PM PST by Rebelbase (Tagline: optional, printed after your name on post)
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To: Salvation
a legacy of giving and service Every time we open our doors, we continue a commitment that’s been growing since 1946: a brighter future for our team members, our communities and the world we live in. Supporting communities through giving has always been a cornerstone of our business and a belief that guides so many of our decisions. Each year, we’ve given 5 percent of our profit to communities, which adds up to more than $4 million each week. We also believe that donating our time, talent and resources is equally important as the income we give. Our team members give hundreds of thousands of hours volunteering in their communities every year.

https://corporate.target.com/corporate-responsibility/

36 posted on 12/31/2013 9:29:54 PM PST by Ray54
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To: matt04

Yep. Always the single mom, black, lesbian, with 80 kids who was just trying to buy a toaster.


37 posted on 12/31/2013 9:30:00 PM PST by stuck_in_new_orleans
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To: petitfour

Unsold Christmas stuff? YOU DONT SAY!!!!

Pffft. How is that different from any other store?


38 posted on 12/31/2013 9:31:37 PM PST by stuck_in_new_orleans
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To: stuck_in_new_orleans

It isn’t. It seems like more than usual. And it still isn’t selling. I noticed the same at other stores.


39 posted on 12/31/2013 9:38:21 PM PST by petitfour
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To: matt04

Meh, I don’t buy stuff at Target anyway. Their sporting goods department somehow fails to overlook firearms and ammunition, so I see no reason to try buying anything else there.


40 posted on 01/03/2014 4:26:19 PM PST by Svartalfiar
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