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Comcast Cable Miseries!
Meshuge Mikey | March 23 2014 | Vanity

Posted on 03/23/2014 7:13:24 AM PDT by MeshugeMikey

Yesterday... Comcast cable...my internet service provider...for the TIME BEING....had a Planned Outage,...in order to upgrade equipment that services this area.

No Prior Notice was given to paying customers,

During my call to :customer service" Yesterday...no mention was made of that fact that this WAS a planned outage.

This Morning I experienced another Outage.

Today's call to comcast customer service was Unbearably frustrating.

The representative told me...that this was a planned outage...and an unplanned outage. AGAIN no announcement was made PRIOR to the outage. They do have an EMAIL SERVER dont they? Would it have taken a tremendous effort and great expense to ALERT CUSTOMERS of these matters prior to the planned outages?

Im in Marin County California, and looking for a better Service Provider.

Thank you


TOPICS: Chit/Chat
KEYWORDS: comcast; internet; outage; service
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1 posted on 03/23/2014 7:13:24 AM PDT by MeshugeMikey
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To: MeshugeMikey

Were I their customer, I would be asking the billing department how they are going to prorate my monthly charges. In fact, I would be INSISTING on a discounted bill for the time I did not get service.


2 posted on 03/23/2014 7:15:05 AM PDT by Gaffer (Comprehensive Immigration Reform is just another name for Comprehensive Capitulation)
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To: MeshugeMikey

I, too, have Comcast as an ISP. I am looking for another provider.


3 posted on 03/23/2014 7:15:56 AM PDT by SatinDoll (A NATURAL BORN CITIZEN IS BORN IN THE USA OF USA CITIZEN PARENTS)
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To: MeshugeMikey

Oh my God, it cable. Not dialysis. Get over yourself.


4 posted on 03/23/2014 7:20:49 AM PDT by Vermont Lt (If you want to keep your dignity, you can keep it. Period........ Just kidding, you can't keep it.)
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To: MeshugeMikey

If ever an industry needed deregulation, this is a prime one. No justification for the continued lack of competition. I despise Comcast, and my only other choice is ATT because it comes through the fiber optic phone line.


5 posted on 03/23/2014 7:21:58 AM PDT by Sioux-san
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To: MeshugeMikey

Same Company owns NBC Universal which includes NBC and MSNBC. Enough said.


6 posted on 03/23/2014 7:21:59 AM PDT by Old Retired Army Guy
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To: MeshugeMikey

I dumped Comcrap in December of 2012. Couldn’t be happier.


7 posted on 03/23/2014 7:23:05 AM PDT by RandallFlagg ("I said I never had much use for one. Never said I didn't know how to use it." --Quigley)
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To: MeshugeMikey
Switch to Verizon Fios. I have had them for years and think they are the best company out there. I always hear my fellow colleagues complain about Comcast. I have gotten a few to change to Verizon Fios and the accolades I get is amazing.
8 posted on 03/23/2014 7:24:05 AM PDT by napscoordinator ( Santorum-Bachmann 2016 for the future of the country!)
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To: SatinDoll
The Customer Service crew have to be in India Or Pakistan...

They are reading form a script...have NO Idea of how anything works it doesnt or WHY...and are clearly not Dedicated to anything but getting their paycheck.. .

This last Customer Service...type...FIRST instructed me to reset the modem....before...alerting me to the fact that this OUTAGE was in effect in a wide area..as was yesterdays.

Id rather use DIALUP than put up with any more of these early morning outages. Drinking the mornings first half gallon,,.of coffee while TRYING to catch up with world events on FR is NOT FUN...when its interrupted by ..INCOMPETENT..non service..NON INFO. .

I shall do some hopefully local phone calls tomorrow to see what else is available here In Marin County.

What has your experience with Comcrap looked like thus far?
9 posted on 03/23/2014 7:26:09 AM PDT by MeshugeMikey ("Never, never, never give up". Winston Churchill)
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To: Sioux-san

Att Is on the short list

Thanks!


10 posted on 03/23/2014 7:27:03 AM PDT by MeshugeMikey ("Never, never, never give up". Winston Churchill)
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To: napscoordinator

according to the automated service location availability...page at verizon...I cant get their service where I am.


11 posted on 03/23/2014 7:29:38 AM PDT by MeshugeMikey ("Never, never, never give up". Winston Churchill)
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To: Old Retired Army Guy

Propaganda Providers! perfect!


12 posted on 03/23/2014 7:30:30 AM PDT by MeshugeMikey ("Never, never, never give up". Winston Churchill)
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To: MeshugeMikey

Oh I am so sorry. That is such a rip off. It is amazing how the good companies will on provide in certain areas. Can you move? lol. Seriously I hope that you can do something to get rid of Comcast and replace with something else.


13 posted on 03/23/2014 7:31:07 AM PDT by napscoordinator ( Santorum-Bachmann 2016 for the future of the country!)
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To: MeshugeMikey

Every ISP I’ve dealt with has planned and unplanned outages, unfortunately. Get a smart phone if you don’t already have one and set it up as a hotspot, then connect to that when your ISP is down. Pretty much all of the wireless companies require a data plan, so you might as well get some use out of it.


14 posted on 03/23/2014 7:31:50 AM PDT by Hardastarboard (The question of our age is whether a majority of Americans can and will vote us all into slavery.)
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To: SatinDoll

If you have a high speed internet connection check out a ROKU player. We’re getting ready to cut the cord from DTV...If it’s not one abomination after another...it’s green propaganda.


15 posted on 03/23/2014 7:35:23 AM PDT by exPBRrat
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To: MeshugeMikey

Brian Roberts, 55, inherited Comcast from his Daddy Ralph. He does not have a “board” to answer to as the company is privately held. Therefore, he is the largest “Individual” media controller in the US. Put simply, he has final say on what more people see or don’t see on US TV than any other breathing person on earth.

He also is one of Obama’s biggest supporters and donates big bucks to him.

What else do you need to know?!


16 posted on 03/23/2014 7:35:45 AM PDT by Cen-Tejas (it's the debt bomb stupid!)
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To: MeshugeMikey

Cox Cable does the same.

Whenever my internet connection gets glitchy or eratic, it is usually them doing something. Sometimes, it goes on for weeks before they ‘get it right’.

Last year, I also had trouble with the On-Demand part of the TV cable. Any time I would try to watch something, it would revert to a ‘sorry, that is not available at this time’ notice. They had been doing some upgrades earlier.

It is aggravating, but there is no alternative cable, and the wireless/satellite services are much higher priced for less service.

I get 200gb internet downloads per month, while wireless offers 5gb for the same cost.


17 posted on 03/23/2014 7:36:29 AM PDT by TomGuy
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To: MeshugeMikey

I’ve got TWC. Think it’s bad now? Wait until that nightmare merger goes through. Talk about something that will ruin cable and Internet for all of us ... it’s that.


18 posted on 03/23/2014 7:39:38 AM PDT by RIghtwardHo
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To: Vermont Lt
Oh my God, it cable. Not dialysis. Get over yourself.

For business, work related activity, this is life itself. Remote connectivity makes the difference between working from home and never leaving the office.

Comcast has an obligation to widely communicate such outages as much as any business would to allow for those who rely on such connectivity to make accommodations for the outages.

Customer Experience is a primary focus for any business that wants to retain and grow it's customer base.

The fact that there are very few free market alternatives is criminal, but that is another topic altogether.

He has every right to protest a denial of service under contract. He may even have legal recourse in some cases.

19 posted on 03/23/2014 7:42:18 AM PDT by Caipirabob (Communists... Socialists... Democrats...Traitors... Who can tell the difference?)
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To: Gaffer

Well ... they might give you your Quarter back, but I doubt it ... :-) ...


20 posted on 03/23/2014 7:43:07 AM PDT by Star Traveler (Remember to keep the Messiah of Israel in the One-World Government that we look forward to coming)
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To: Star Traveler

Actually, I have done this before and was successful in getting a refund for lost service. You just have to be persistent.


21 posted on 03/23/2014 7:44:49 AM PDT by Gaffer (Comprehensive Immigration Reform is just another name for Comprehensive Capitulation)
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To: MeshugeMikey

Just how would prior knowledge change your day? Would it just make you feel better or more important? It’s Internet. Go outside. Do something other than sit on your ass and complain about the lack of Internet. Jeez, talk about sheeple. If the SHTF you’d be one of the first goners.


22 posted on 03/23/2014 7:48:12 AM PDT by CodeToad (Keeping whites from talking about blacks is verbal segregation!)
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To: MeshugeMikey

I worked for Comcast as a Business Account Executive in Sonoma-Marin area for 6 months. Great product, but I left the company because the customer service was beyond horrible. Unfortunately, most of the alternatives aren’t all that better. I’d recommend Sonic.net if they’re in Marin....


23 posted on 03/23/2014 7:51:03 AM PDT by freebilly
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To: freebilly

Marin? That’s Pelosi and Boxer country.


24 posted on 03/23/2014 7:54:15 AM PDT by Old Retired Army Guy
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To: napscoordinator
I changed to FIOS from Comcast a few months ago and I couldn't be happier. I balked initially because I thought FIOS didn't carry all the local sports channels that Comcast did. Wrong! And I couldn't be happier. And it's cheaper too.
25 posted on 03/23/2014 8:06:25 AM PDT by deweyfrank
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To: MeshugeMikey

IIRC Comcast/Xfinity has a planned outage announcement on it’s homepage after you log in. They may even send an email to your Comcast address.

I am not positive because I only check those pages when making the outrageous payments.

Then again I must add our Comcast triple play hasn’t been bad. After we moved to an apartment a few years ago we found zero OTA TV because a huge hill blocks digital signals. Our only option was Comcast which we had dumped at our house.

Considering the apartment complex owners are reluctant to let anyone rewire the building Comcast hasn’t done a bad job after I complained of a few things.

We get most all of the HD channels plus quite a few regular ones. Sometimes but not often there is rfi interference, from our eleictric reclining couch and chair for example, but only on a few channels and it is temporary.

Phone has been wonderful, much better than our cell service.

Internet dl averages around 20-25 mbps with highs over 50 and lows around 12. Comcaast advertises 16 so I am satisfied.

Bill is around $130/month which I think is high but we have been using the service more than we did at our house and our grown kids have had ...and dumped...Verizon, Direct and Dish at higher cost.

I wish Comcast offered a few channels like RFD but OTOH we do get Pennsyvania Cable News Channel, PCNC, that broadcasts live the PA farm show and other statewide events including the legislature.

All in all we are content for the time with Comcast.


26 posted on 03/23/2014 8:16:09 AM PDT by prisoner6 (FREEDOM)
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To: exPBRrat

Roku + PlayOn; no more worries


27 posted on 03/23/2014 8:21:46 AM PDT by harwood (Ann Coulter: Future SCOTUS nominee!)
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To: MeshugeMikey

Two words: Direct TV

We had to say adios to Comcast about 5 years ago. Too expensive and goes out too much.


28 posted on 03/23/2014 8:24:47 AM PDT by Georgia Girl 2 (The only purpose o f a pistol is to fight your way back to the rifle you should never have dropped.)
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To: MeshugeMikey
When you do switch ISPs, and if you need a "home" phone, get Ooma. It's awesome. $140 for the unit then about 3 bucks a month for the Fed taxes.

Basically a free phone line with excellent sound quality and reliability. And if there is an Internet outage, you can tell it to route your calls to your cell.

I was skeptical at first, but I can't find a thing wrong with it.

Also I agree that Roku 3 is great for streaming TV.

Just something to consider if you can get a new Internet service provider.

29 posted on 03/23/2014 8:29:35 AM PDT by Semper911 (When you want to rob Peter to pay Paul, you'll always have the support of Paul.)
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To: exPBRrat

I don’t understand ROKU. From what I have seen our smart TV, Sony blu-ray player, and Android on a stick all offer a simlar line up of hundreds of channels. However the programs are limited and/or several seasons old.

Is Fox news live or just a loop? I don’t care about sports but do enjoy NASCAR. is that offered and live?

It’s similar to my experience with Netflix. While mrs p6 finds things...mostly dvd....I don’t or they are dvd only.

I’m not knocking ROKU or Netflix, I want to know if there is something to justify spending more money on entertainnent.


30 posted on 03/23/2014 8:32:09 AM PDT by prisoner6 (FREEDOM)
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To: MeshugeMikey

My experience has been good; my only complaint is that I believe it is too expensive - $75.00 - for an ISP.

We have an office here where I can go in and talk to a customer service rep. If my modem has problems or is malfunctioning, I can take it in and exchange it for another.


31 posted on 03/23/2014 8:36:19 AM PDT by SatinDoll (A NATURAL BORN CITIZEN IS BORN IN THE USA OF USA CITIZEN PARENTS)
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To: MeshugeMikey

I have had no problems with ATT that weren’t easily resolved.


32 posted on 03/23/2014 8:38:20 AM PDT by Sioux-san
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To: MeshugeMikey

We don't care. We don't have to. We're the new phone company.

33 posted on 03/23/2014 8:39:40 AM PDT by mikey_hates_everything
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To: MeshugeMikey

When you call customer service ask them to transfer you to retention. Explain your problem to retention and let them know you’re a long time customer and would like to continue with their service but you’re frustrated with their customer service and outages, planned or unplanned. Then let them know that your bill has been going up but your services have remained to same or decreased. You’ve been getting offers from uverse, wide open west, verizon fios, or whatever the competitor is in your area. Tell them you’d love to stay with them but are looking elsewhere for the reasons above. They’ll check you payment history and depending on how timely you are on paying your bill they’ll make a deal with you. If they don’t want to make a deal you should switch services. They’ll call you back in about a month with a better deal.


34 posted on 03/23/2014 8:56:29 AM PDT by carson_conservative
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To: MeshugeMikey

In DE, my service has been intermittent since I cancelled cable TV. Friday, I called and they said no reports of problems. Anywhere else in the country?


35 posted on 03/23/2014 9:11:27 AM PDT by NTHockey (Rules of engagement #1: Take no prisoners. And to the NSA trolls, FU)
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To: MeshugeMikey

Back when I had TWC in Texas I worked night shift. I get home turn on TV and they would “reset” the system every night/early AM 01:00-03:00. It would take about 45 or so mins. This was just TV BTW.

I called to complain and was told by the dipstick on the other end “not my problem” , click.

Went to DirecTV and never looked back.

Do You have a cell phone that can Hotspot? If You have 4G service try that.

Also the cell companies all have a dedicated unit just for .net service.

You’ll have to check the pricing/data amount for each.

Useage will depend on what You use the .net for.


36 posted on 03/23/2014 9:32:39 AM PDT by mabarker1 (Please, Somebody Impeach the kenyan!!!!)
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To: prisoner6

“I don’t understand ROKU.”

ROKU is essentially an aggregator streaming service that operates through an internet-connected box you connect to your TV. After you buy the ROKU box you pay ROKU nothing further. However, you DO sign up and utilize streaming services such at netflix and amazon prime, but those services connect to your ROKU box so that when you select things you want to stream from the netflix, amazon prime or other websites, they’ll then show up LISTED on your ROKU box where you can then start them at your leisure to actually stream in and appear on your TV.


37 posted on 03/23/2014 9:36:49 AM PDT by catnipman (Cat Nipman: Vote Republican in 2012 and only be called racist one more time!)
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To: MeshugeMikey

38 posted on 03/23/2014 9:41:16 AM PDT by Fresh Wind (The last remnants of the Old Republic have been swept away.)
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To: Caipirabob

There are plenty of alternatives. The problem is they suck.

Having your cable go out for two hours is inconvenient. Especially if you’ve put down money on the game. But it’s really not worth getting yourself worked into a lather.

But, I guess it’s something everyone can hate equally, so have at it. I am sure there is a Comcast VP reading this thread who will run to your rescue.


39 posted on 03/23/2014 9:43:14 AM PDT by Vermont Lt (If you want to keep your dignity, you can keep it. Period........ Just kidding, you can't keep it.)
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To: Cen-Tejas

Do some research.


40 posted on 03/23/2014 9:44:00 AM PDT by Vermont Lt (If you want to keep your dignity, you can keep it. Period........ Just kidding, you can't keep it.)
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To: MeshugeMikey

Lilly Tomlin used to do a bit with the catch phrase, “we’re the phone company and we can do whatever we want.”


41 posted on 03/23/2014 9:47:14 AM PDT by Moonman62 (The US has become a government with a country, rather than a country with a government.)
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To: MeshugeMikey
I must be lucky or weird. I have not had many problems with comcast. Yes the occasionally service burps and once the cable box died over a weekend but got it replaced monday.
Then again i never had any problems with kaiser permanante for health issues though i am not with them now.
42 posted on 03/23/2014 10:00:23 AM PDT by bravo whiskey (We should not fear our government. Our government should fear us.)
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To: catnipman

So basically I have the same thing now. Hundreds of services like Netflix, Hulu, Amazon are all on the devices I have already. Many are free, most are not. ROKU more or less consolodates many, if not all of them.


43 posted on 03/23/2014 10:08:15 AM PDT by prisoner6 (FREEDOM)
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To: Sioux-san

I also dislike Comcast but outside of larger urban areas the infrastructure costs would render competition less likely. Cable is what economists call a natural monopoly.


44 posted on 03/23/2014 10:53:51 AM PDT by monocle
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To: Old Retired Army Guy
Marin? That’s Pelosi and Boxer country.

No kiddin'....

45 posted on 03/23/2014 11:33:14 AM PDT by freebilly
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To: CodeToad

Run your mouth much?


46 posted on 03/23/2014 11:38:30 AM PDT by Ray54
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To: monocle

Isn’t that was said about the phone company way back when? Just charge for the use of the infrastructure and let the games begin!


47 posted on 03/23/2014 11:41:07 AM PDT by Sioux-san
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To: Ray54

Piss and moan much? Of course you do. You’re running your mouth right now. Pot meet kettle.


48 posted on 03/23/2014 11:57:20 AM PDT by CodeToad (Keeping whites from talking about blacks is verbal segregation!)
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To: Ray54

P.S. FR is a lot of fun. It is a lot more fun when you’re sober!


49 posted on 03/23/2014 12:03:29 PM PDT by CodeToad (Keeping whites from talking about blacks is verbal segregation!)
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To: CodeToad

I was right. You do.


50 posted on 03/23/2014 12:07:52 PM PDT by Ray54
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