We don't care. We don't have to. We're the new phone company.
Posted on 03/23/2014 7:13:24 AM PDT by MeshugeMikey
Yesterday... Comcast cable...my internet service provider...for the TIME BEING....had a Planned Outage,...in order to upgrade equipment that services this area.
No Prior Notice was given to paying customers,
During my call to :customer service" Yesterday...no mention was made of that fact that this WAS a planned outage.
This Morning I experienced another Outage.
Today's call to comcast customer service was Unbearably frustrating.
The representative told me...that this was a planned outage...and an unplanned outage. AGAIN no announcement was made PRIOR to the outage. They do have an EMAIL SERVER dont they? Would it have taken a tremendous effort and great expense to ALERT CUSTOMERS of these matters prior to the planned outages?
Im in Marin County California, and looking for a better Service Provider.
Thank you
Actually, I have done this before and was successful in getting a refund for lost service. You just have to be persistent.
Just how would prior knowledge change your day? Would it just make you feel better or more important? It’s Internet. Go outside. Do something other than sit on your ass and complain about the lack of Internet. Jeez, talk about sheeple. If the SHTF you’d be one of the first goners.
I worked for Comcast as a Business Account Executive in Sonoma-Marin area for 6 months. Great product, but I left the company because the customer service was beyond horrible. Unfortunately, most of the alternatives aren’t all that better. I’d recommend Sonic.net if they’re in Marin....
Marin? That’s Pelosi and Boxer country.
IIRC Comcast/Xfinity has a planned outage announcement on it’s homepage after you log in. They may even send an email to your Comcast address.
I am not positive because I only check those pages when making the outrageous payments.
Then again I must add our Comcast triple play hasn’t been bad. After we moved to an apartment a few years ago we found zero OTA TV because a huge hill blocks digital signals. Our only option was Comcast which we had dumped at our house.
Considering the apartment complex owners are reluctant to let anyone rewire the building Comcast hasn’t done a bad job after I complained of a few things.
We get most all of the HD channels plus quite a few regular ones. Sometimes but not often there is rfi interference, from our eleictric reclining couch and chair for example, but only on a few channels and it is temporary.
Phone has been wonderful, much better than our cell service.
Internet dl averages around 20-25 mbps with highs over 50 and lows around 12. Comcaast advertises 16 so I am satisfied.
Bill is around $130/month which I think is high but we have been using the service more than we did at our house and our grown kids have had ...and dumped...Verizon, Direct and Dish at higher cost.
I wish Comcast offered a few channels like RFD but OTOH we do get Pennsyvania Cable News Channel, PCNC, that broadcasts live the PA farm show and other statewide events including the legislature.
All in all we are content for the time with Comcast.
Roku + PlayOn; no more worries
Two words: Direct TV
We had to say adios to Comcast about 5 years ago. Too expensive and goes out too much.
Basically a free phone line with excellent sound quality and reliability. And if there is an Internet outage, you can tell it to route your calls to your cell.
I was skeptical at first, but I can't find a thing wrong with it.
Also I agree that Roku 3 is great for streaming TV.
Just something to consider if you can get a new Internet service provider.
I don’t understand ROKU. From what I have seen our smart TV, Sony blu-ray player, and Android on a stick all offer a simlar line up of hundreds of channels. However the programs are limited and/or several seasons old.
Is Fox news live or just a loop? I don’t care about sports but do enjoy NASCAR. is that offered and live?
It’s similar to my experience with Netflix. While mrs p6 finds things...mostly dvd....I don’t or they are dvd only.
I’m not knocking ROKU or Netflix, I want to know if there is something to justify spending more money on entertainnent.
My experience has been good; my only complaint is that I believe it is too expensive - $75.00 - for an ISP.
We have an office here where I can go in and talk to a customer service rep. If my modem has problems or is malfunctioning, I can take it in and exchange it for another.
I have had no problems with ATT that weren’t easily resolved.
We don't care. We don't have to. We're the new phone company.
When you call customer service ask them to transfer you to retention. Explain your problem to retention and let them know you’re a long time customer and would like to continue with their service but you’re frustrated with their customer service and outages, planned or unplanned. Then let them know that your bill has been going up but your services have remained to same or decreased. You’ve been getting offers from uverse, wide open west, verizon fios, or whatever the competitor is in your area. Tell them you’d love to stay with them but are looking elsewhere for the reasons above. They’ll check you payment history and depending on how timely you are on paying your bill they’ll make a deal with you. If they don’t want to make a deal you should switch services. They’ll call you back in about a month with a better deal.
In DE, my service has been intermittent since I cancelled cable TV. Friday, I called and they said no reports of problems. Anywhere else in the country?
Back when I had TWC in Texas I worked night shift. I get home turn on TV and they would “reset” the system every night/early AM 01:00-03:00. It would take about 45 or so mins. This was just TV BTW.
I called to complain and was told by the dipstick on the other end “not my problem” , click.
Went to DirecTV and never looked back.
Do You have a cell phone that can Hotspot? If You have 4G service try that.
Also the cell companies all have a dedicated unit just for .net service.
You’ll have to check the pricing/data amount for each.
Useage will depend on what You use the .net for.
“I don’t understand ROKU.”
ROKU is essentially an aggregator streaming service that operates through an internet-connected box you connect to your TV. After you buy the ROKU box you pay ROKU nothing further. However, you DO sign up and utilize streaming services such at netflix and amazon prime, but those services connect to your ROKU box so that when you select things you want to stream from the netflix, amazon prime or other websites, they’ll then show up LISTED on your ROKU box where you can then start them at your leisure to actually stream in and appear on your TV.
There are plenty of alternatives. The problem is they suck.
Having your cable go out for two hours is inconvenient. Especially if you’ve put down money on the game. But it’s really not worth getting yourself worked into a lather.
But, I guess it’s something everyone can hate equally, so have at it. I am sure there is a Comcast VP reading this thread who will run to your rescue.
Do some research.
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