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GM employees were told not to use these 69 words when discussing recalls
Electronic Products ^ | 05/23/2014 | Nicolette Emmino

Posted on 05/29/2014 7:15:42 AM PDT by null and void

In lieu of the recent General Motors recall which is costing the company a record $35 million in fines, it was discovered that in 2008 GM employees were specifically told they could not use 69 words while discussing recalls.

Documents released by the National Highway Traffic Safety Administration during the course of the investigation and settlement revealed some of how GM employees are trained.

The presentation directs employees on how to write documents and talk to individuals about GM vehicles (which are sometime subject to investigation like in this instance).

Here are some of the slides from the PowerPoint presentation offered to GM employees in 2008:

If you can’t make out those 69 words in the last slide, here they are for you:

always, annihilate, apocalyptic, asphyxiating, bad, Band-Aid, big time, brakes like an “X” car, cataclysmic, catastrophic, Challenger, chaotic, Cobain, condemns, Corvair-like, crippling, critical, dangerous, deathtrap, debilitating, decapitating, defect, defective, detonate, disemboweling, enfeebling, evil, eviscerated, explode, failed, flawed, genocide, ghastly, grenadelike, grisly, gruesome, Hindenburg, Hobbling, Horrific, impaling, inferno, Kevorkianesque, lacerating, life-threatening, maiming, malicious, mangling, maniacal, mutilating, never, potentially-disfiguring, powder keg, problem, rolling sarcophagus (tomb or coffin), safety, safety related, serious, spontaneous combustion, startling, suffocating, suicidal, terrifying, Titanic, unstable, widow-maker, words or phrases with a biblical connotation, you’re toast

GM also helps out its employees by offering some suggestions and alternatives.

Basically, GM employees need to choose their words carefully. So they won’t be comparing their cars to the Titanic or Hindenburg any time soon.

Download the whole report released by the NHTSA below.


TOPICS: Business/Economy; Crime/Corruption; Culture/Society
KEYWORDS:
It depends on what the meaning of 'is' is...
1 posted on 05/29/2014 7:15:42 AM PDT by null and void
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To: null and void

who can remember all of that? they must all sound like the generic voicemail voice—measuring their words...


2 posted on 05/29/2014 7:21:22 AM PDT by latina4dubya (when i have money i buy books... if i have anything left, i buy 6-inch heels and a bottle of wine...)
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To: null and void
Hindenburg, Hobbling, Horrific, impaling, inferno, Kevorkianesque, lacerating,

The fact that these words might actually come to mind in describing the company's product is as damning as the actual use of the words.
3 posted on 05/29/2014 7:24:15 AM PDT by Dr. Sivana ("I'm a Contra" -- President Ronald Reagan)
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To: null and void

GM: Mark of Pestilence.


4 posted on 05/29/2014 7:26:12 AM PDT by Constitution Day
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To: null and void

Out tax dollars at work.


5 posted on 05/29/2014 7:27:40 AM PDT by logic101.net (How many more children must die on the altar of gun control?)
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To: null and void
Lemon apparently missed the list.

In the early 80s, several times I saw a pick up truck in a rural area southeast of Tulsa that had 'LEMON' hand painted in bright yellow on the sides and tailgate.

The driver/owner apparently have had some dissatisfaction with the product and could not get a resolution from the auto company.
6 posted on 05/29/2014 7:29:29 AM PDT by TomGuy
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To: null and void

My father worked for GM for probably 40 years. He retired from there long ago (>25 years ago) but even back then would complain about how they were cutting corners to save money. Nonetheless, I had an affection for the company because of all the years he’d spent there.

When they were taken over by the government I decided I would never own another GM car until this ended and they had independent leadership again. I didn’t want, however, to see them go out of business.

Now, after seeing this, I think it’s time they just close their doors and let someone try to resurrect something good from what’s left.

The bottom line,


7 posted on 05/29/2014 7:31:13 AM PDT by pieceofthepuzzle
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To: null and void

Can they say “Government Motors”?


8 posted on 05/29/2014 7:35:00 AM PDT by DManA
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To: null and void

Liberal political policies, favoring unions, coupled with ever increasing incompetency of the management


9 posted on 05/29/2014 7:36:06 AM PDT by AEMILIUS PAULUS (It is a shame that when these people give a riot)
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To: null and void
The workers of the big three like many industries with Corp Benchmarking ( or worse ) being reality have been schooled to stop talking big about what you are working on, and one car company in particular are as tight @$$ed IMHO as Lockheed was with "Have Blue" in terms of security.

Given the "Legal" department is probably 24/7 I don't see this as unusual.

A former employer in a high profile industry (I was employed by) was always in the limelight when a contract was won or lost and they would go to a local bar / lunch haunt to get workers reaction.

Everyone just knew, the answer: "No Comment" and that is what ran on the TV News...

My guess is these workers are sort-of being coached in that direction as well...

10 posted on 05/29/2014 7:38:53 AM PDT by taildragger (The E-GOP won't know what hit them, The Party of Reagan is almost here, hang tight folks....)
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To: null and void

But they have a woman CEO so they must be cool. Right?


11 posted on 05/29/2014 7:39:40 AM PDT by clintonh8r (I wish no harm on Gen. Shinseki, but perhaps he should consider seppuku.....)
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To: null and void

Cobain?.............................will their cars shoot themselves?.....................or is that a feature?......................


12 posted on 05/29/2014 7:50:30 AM PDT by Red Badger (Soon there will be another American Civil War. Will make the first one seem like a Tea Party........)
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To: null and void

This SCREAMS non-dischargable in bankruptcy.

It also says faud on the court.


13 posted on 05/29/2014 7:53:52 AM PDT by longtermmemmory (VOTE! http://www.senate.gov and http://www.house.gov)
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To: longtermmemmory

As in “I faud in your jeneral direction”?


14 posted on 05/29/2014 7:56:42 AM PDT by null and void (Disarm Hollywood! No Guns for Box Office!)
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To: TomGuy

Do they still make the Le Mans?


15 posted on 05/29/2014 7:59:12 AM PDT by null and void (Disarm Hollywood! No Guns for Box Office!)
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To: null and void

Also banned was the phrase UMWA asshole


16 posted on 05/29/2014 8:07:54 AM PDT by bert ((K.E. N.P. N.C. +12 ..... History is a process, not an event)
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To: null and void

fraud. just a misspelling (r)


17 posted on 05/29/2014 8:17:25 AM PDT by longtermmemmory (VOTE! http://www.senate.gov and http://www.house.gov)
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To: null and void

Given the likelihood and possible costs of lawsuits, having internal company documents avoid using words which might have an emotional effect on jurors just seems like good sense. I don’t see anything to suggest that they’re trying to hide problems (or should I say issues?), just avoiding having them discussed in potentially emotionally-freighted words.


18 posted on 05/29/2014 8:23:03 AM PDT by -YYZ- (Strong like bull, smart like tractor.)
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To: longtermmemmory

I know, but I simply couldn’t resist!


19 posted on 05/29/2014 8:46:07 AM PDT by null and void (Disarm Hollywood! No Guns for Box Office!)
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To: null and void
X Car and Corvair, but no Vega?
20 posted on 05/29/2014 8:55:40 AM PDT by CrazyIvan (I lost my phased plasma rifle in a tragic hovercraft accident.)
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To: null and void

Where did “Kevorkianesque” come from for this list?

Did their employees really use the word “Kevorkianesque” so much that GM officials were concerned????


21 posted on 05/29/2014 9:26:14 AM PDT by Alvin Diogenes
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To: Dr. Sivana

People often use colorful language and hyperbole in casual conversations. They may be great for attention getting, or amusement, but they rarely convey information accurately. Exaggerating problems can have a real impact if hyperbolic statements are used by sleazebag lawyers in a product liability suit.

GM, it appears to me, is simply following prudent business practice.


22 posted on 05/29/2014 9:36:48 AM PDT by Lonesome in Massachussets (This is known as "bad luck". - Robert A. Heinlein)
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To: null and void
GM looking like a *Dilbert* cartoon here.
The proper use of *weaselese* lesson to employees.
23 posted on 05/29/2014 9:43:58 AM PDT by The Cajun (tea party!!!, Sarah Palin, Mark Levin, Ted Cruz, Mike Lee, Louie Gohmert......Nuff said.)
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To: null and void
Hmm..."death trap", "eviscerating", "mangling", "annihilating" - I guess you never know what words will receive a negative connotation in the eyes of the public.

I didn't see "blew up like the stinking guts of a beached whale under the noonday sun" on the list.

24 posted on 05/29/2014 9:50:14 AM PDT by Billthedrill
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To: Billthedrill

Hiroshima, Nagasaki and Dresden are open...


25 posted on 05/29/2014 10:40:59 AM PDT by null and void (Disarm Hollywood! No Guns for Box Office!)
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To: null and void
Soooooo appropriate this is an article about GM cars.

I ams sure Ford has similar internal memos, but it is just so delicious being from Government Motors, they of the ones stragegizing how to win back conservative buyers..........

26 posted on 05/29/2014 1:39:50 PM PDT by doorgunner69
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To: -YYZ-

Yup. Been through the same type of training myself. Comes down to ‘leave the emotions out and state the facts’ good advice for a lot of life’s little trials. No pun intended.


27 posted on 05/29/2014 1:52:45 PM PDT by enraged
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