Skip to comments.GM employees were told not to use these 69 words when discussing recalls
Posted on 05/29/2014 7:15:42 AM PDT by null and void
In lieu of the recent General Motors recall which is costing the company a record $35 million in fines, it was discovered that in 2008 GM employees were specifically told they could not use 69 words while discussing recalls.
Documents released by the National Highway Traffic Safety Administration during the course of the investigation and settlement revealed some of how GM employees are trained.
The presentation directs employees on how to write documents and talk to individuals about GM vehicles (which are sometime subject to investigation like in this instance).
Here are some of the slides from the PowerPoint presentation offered to GM employees in 2008:
If you cant make out those 69 words in the last slide, here they are for you:
always, annihilate, apocalyptic, asphyxiating, bad, Band-Aid, big time, brakes like an X car, cataclysmic, catastrophic, Challenger, chaotic, Cobain, condemns, Corvair-like, crippling, critical, dangerous, deathtrap, debilitating, decapitating, defect, defective, detonate, disemboweling, enfeebling, evil, eviscerated, explode, failed, flawed, genocide, ghastly, grenadelike, grisly, gruesome, Hindenburg, Hobbling, Horrific, impaling, inferno, Kevorkianesque, lacerating, life-threatening, maiming, malicious, mangling, maniacal, mutilating, never, potentially-disfiguring, powder keg, problem, rolling sarcophagus (tomb or coffin), safety, safety related, serious, spontaneous combustion, startling, suffocating, suicidal, terrifying, Titanic, unstable, widow-maker, words or phrases with a biblical connotation, youre toast
GM also helps out its employees by offering some suggestions and alternatives.
Basically, GM employees need to choose their words carefully. So they wont be comparing their cars to the Titanic or Hindenburg any time soon.
Download the whole report released by the NHTSA below.
who can remember all of that? they must all sound like the generic voicemail voice—measuring their words...
GM: Mark of Pestilence.
Out tax dollars at work.
My father worked for GM for probably 40 years. He retired from there long ago (>25 years ago) but even back then would complain about how they were cutting corners to save money. Nonetheless, I had an affection for the company because of all the years he’d spent there.
When they were taken over by the government I decided I would never own another GM car until this ended and they had independent leadership again. I didn’t want, however, to see them go out of business.
Now, after seeing this, I think it’s time they just close their doors and let someone try to resurrect something good from what’s left.
The bottom line,
Can they say “Government Motors”?
Liberal political policies, favoring unions, coupled with ever increasing incompetency of the management
Given the "Legal" department is probably 24/7 I don't see this as unusual.
A former employer in a high profile industry (I was employed by) was always in the limelight when a contract was won or lost and they would go to a local bar / lunch haunt to get workers reaction.
Everyone just knew, the answer: "No Comment" and that is what ran on the TV News...
My guess is these workers are sort-of being coached in that direction as well...
But they have a woman CEO so they must be cool. Right?
Cobain?.............................will their cars shoot themselves?.....................or is that a feature?......................
This SCREAMS non-dischargable in bankruptcy.
It also says faud on the court.
As in “I faud in your jeneral direction”?
Do they still make the Le Mans?
Also banned was the phrase UMWA asshole
fraud. just a misspelling (r)
Given the likelihood and possible costs of lawsuits, having internal company documents avoid using words which might have an emotional effect on jurors just seems like good sense. I don’t see anything to suggest that they’re trying to hide problems (or should I say issues?), just avoiding having them discussed in potentially emotionally-freighted words.
I know, but I simply couldn’t resist!
Where did “Kevorkianesque” come from for this list?
Did their employees really use the word “Kevorkianesque” so much that GM officials were concerned????
People often use colorful language and hyperbole in casual conversations. They may be great for attention getting, or amusement, but they rarely convey information accurately. Exaggerating problems can have a real impact if hyperbolic statements are used by sleazebag lawyers in a product liability suit.
GM, it appears to me, is simply following prudent business practice.
I didn't see "blew up like the stinking guts of a beached whale under the noonday sun" on the list.
Hiroshima, Nagasaki and Dresden are open...
I ams sure Ford has similar internal memos, but it is just so delicious being from Government Motors, they of the ones stragegizing how to win back conservative buyers..........
Yup. Been through the same type of training myself. Comes down to ‘leave the emotions out and state the facts’ good advice for a lot of life’s little trials. No pun intended.