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I-Team: Acton Vet Finally Gets VA Doctor’s Appointment – 2 Years After He Died
boston.cbslocal.com ^ | June 30, 2014 6:04 PM | By WBZ-TV Chief Correspondent Joe Shortsleeve

Posted on 07/01/2014 10:32:11 AM PDT by Red Badger

ACTON (CBS) – “He was steadfast. He took care of us, all of these years.”

Suzanne Chase of Acton was talking about her husband, Doug, a Vietnam veteran who was diagnosed with a brain tumor in 2011.

In 2012, she tried to move his medical care to the Veterans Affairs hospital in Bedford.

“It was so difficult for him to take the ambulance ride into Boston, we wanted to be closer.”

They waited about four months and never heard anything. Then Douglas Chase died in August 2012.

But two weeks ago, he got a letter, from the VA in Bedford, saying he could now call to make an appointment to see a primary care doctor.

“It was addressed to my husband and I opened it,” said Suzanne Chase. “I was in complete disbelief.”

Chase says she will never forget that walk from the mailbox. “It was 22 months too late, I kind of thought I was in the twilight zone when I opened this letter and read it.”

At the bottom of the letter, dated June 12, it reads: “We are committed to providing primary care in a timely manner and would greatly appreciate a prompt response.”

“I was like you have to be kidding, right,” Chase recalled.

She says the VA had to know her husband was dead because she applied for funeral benefits two years ago and was denied.

The reason for the denial: Her husband was never treated at a VA hospital.

“It is absurd,” said Chase. “It made me angry because I just don’t think our veterans should be treated this way.”

She wrote a letter to the Bedford VA two weeks ago, but once again, no response.

“I am hoping if other people speak out, they can improve the system, so no one else dies waiting for an appointment.”

When WBZ contacted the VA and told them about this I-Team story, the media person’s initial response was simply: “Oh, dear.”

In response to an inquiry from the I-Team about Douglas Chase, the Department of Veterans Affairs issued the following statement:

“We regret any distress our actions caused to the Veteran’s widow and family.

“At the Department of Veterans Affairs, Veterans Health Administration, our most important mission is to provide the high quality health care and benefits Veterans have earned and deserve – where and when they need it.

“Thank you for bringing this regrettable issue to our attention. We apologize for our error and any difficulties this has caused you. We will examine our process, do what we can to fix it, and institute measures to prevent this from happening again.

“We are reviewing this Veteran’s case; however, we require a Release of Information to allow us to comment on the specifics of his case.

“As part of the corrective actions taken to address scheduling issues, VA launched the Accelerating Access to Care Initiative, a nationwide program to ensure timely access to care. VA has identified Veterans across the system experiencing waits that do not meet Veterans’ expectations for timeliness. VA has been contacting and scheduling Veterans who are waiting for care. We regret causing any pain in this effort.

“The Acting Director called the Veteran’s widow to apologize. We were able to leave a voicemail with the Director’s phone number. The Acting Director will call the Veteran’s widow again tomorrow. We want to be sure that she is, as well as other Veterans and their family members are, treated with dignity and respect.”


TOPICS: Culture/Society; Government; US: Massachusetts
KEYWORDS: healthcare; obamacare; va

1 posted on 07/01/2014 10:32:11 AM PDT by Red Badger
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To: Red Badger

So when may we start seeing criminal prosecutions? The VA is simply a killer!


2 posted on 07/01/2014 10:41:24 AM PDT by vette6387
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To: Red Badger

Think of how many people covered by Obama’s collectivized deathcare will have this happen to them in the not-so-distant future.

But then again, the UK NHS tells the elderly to go home and die.


3 posted on 07/01/2014 10:42:14 AM PDT by Jack Hydrazine (Pubbies = national collectivists; Dems = international collectivists; We need a second party!)
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To: Jack Hydrazine; vette6387

Just wait until peoples mothers and fathers and children start dying en masse because of Obamacare Death Panels. There will be hell to pay.....................


4 posted on 07/01/2014 10:45:12 AM PDT by Red Badger (I've posted a total of 2,748 threads and 84,975 replies..)
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To: Red Badger

If he was only one of the EXEMPT, or their EXEMPT
Staff, or their EXEMPT families.
Ah, the benefits of being in a corrupt government.

“At the foundation of our civil liberties lies
the principle that denies to government officials
an exceptional position before the law and which
subjects them to the same rules of conduct
that are commands to the citizen.”
Justice Louis D. Brandeis


5 posted on 07/01/2014 10:46:56 AM PDT by Diogenesis
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To: Jack Hydrazine

Americans are not like British sheeple. They will not go gentle into that good night...............


6 posted on 07/01/2014 10:47:02 AM PDT by Red Badger (I've posted a total of 2,752 threads and 85,005 replies. ..)
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To: Diogenesis

This November’s mid-term election is gonna be an ultimate disaster for Dems.....................


7 posted on 07/01/2014 10:48:56 AM PDT by Red Badger (I've posted a total of 2,752 threads and 85,005 replies. ..)
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To: Red Badger

I always think of Rodney Dangerfield in that 80s movie, “Back To School” whenever I reminded of that poem.

https://www.youtube.com/watch?v=DffJxH2j5ns


8 posted on 07/01/2014 10:49:48 AM PDT by Jack Hydrazine (Pubbies = national collectivists; Dems = international collectivists; We need a second party!)
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To: Red Badger

“Just wait until peoples mothers and fathers and children start dying en masse because of Obamacare Death Panels. There will be hell to pay.....................”

Hey, I resemble that remark! I’m almost 74, and luckily in good health. Staying healthy is about our only salvation, because the medical profession is on the rocks. Now a doctor’s visit is at least 50% consumed with the sawbones “inputting your medical issues into the system.”


9 posted on 07/01/2014 10:51:47 AM PDT by vette6387
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To: Jack Hydrazine

Independence Day, the movie, had that quote as well................


10 posted on 07/01/2014 10:53:53 AM PDT by Red Badger (I've posted a total of 2,752 threads and 85,005 replies. ..)
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To: Jack Hydrazine

http://www.youtube.com/watch?v=nq-cegxBEpM


11 posted on 07/01/2014 10:54:55 AM PDT by Red Badger (I've posted a total of 2,752 threads and 85,005 replies. ..)
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To: Red Badger

“We are committed to providing primary care in a timely manner and would greatly appreciate a prompt response.”

Yea, right. It just goes to show you what government run medicine will be like for all of us under a single-payer system.


12 posted on 07/01/2014 10:55:29 AM PDT by Blood of Tyrants (Haven't you lost enough freedoms? Support an end to the WOD now.)
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To: Blood of Tyrants

Well they did say that the VA healthcare system was the model.......................


13 posted on 07/01/2014 10:56:18 AM PDT by Red Badger (I've posted a total of 2,752 threads and 85,005 replies. ..)
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To: Red Badger

If I said what I wanted to I’d be banned.


14 posted on 07/01/2014 10:59:01 AM PDT by Rummyfan (Iraq: it's not about Iraq anymore, it's about the USA!)
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To: Red Badger

“We are committed to providing primary care in a timely manner and would greatly appreciate a prompt response.”

Didn’t Nanny Pelosi say that too?

Oh wait, that was for illegals.


15 posted on 07/01/2014 11:01:31 AM PDT by NormsRevenge (Semper Fi - Revolution is a'brewin!!!)
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To: Red Badger
If you have ever been in the Bedford VA Hospital, you would have to be nuts to continue treatment there if you had experience in any of the major hospitals around Boston. There is simply no energy in the VA staff. They walk around like zombies. They are drop outs from private practice where they get sovereign immunity for shoddy treatment. The complex is like a mausoleum with only a few patients in the waiting rooms.

I'll take the conveyor belt processing in private practice. At least the doctors are awake.

16 posted on 07/01/2014 1:05:18 PM PDT by LoneRangerMassachusetts (The meek shall not inherit the Earth)
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