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Comcast Says It Will Immediately Stop Recording Customer Web Browsing
Associated Press / SFGate ^

Posted on 02/13/2002 10:28:28 AM PST by RCW2001

Edited on 04/13/2004 2:39:36 AM PDT by Jim Robinson. [history]

Comcast Corp., the nation's third-largest cable company, pledged Wednesday to immediately stop recording the Web browsing activities of each of its 1 million high-speed Internet subscribers.

Comcast said in a statement that it will stop storing the information "in order to completely reassure our customers that the privacy of their information is secure." The Associated Press reported Tuesday that the company had started recording each customer's visit to a Web page as part of a technology overhaul to save money and speed up the network.


(Excerpt) Read more at sfgate.com ...


TOPICS: Breaking News; News/Current Events
KEYWORDS: computersecurityin

1 posted on 02/13/2002 10:28:29 AM PST by RCW2001
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To: RCW2001
Good. Next!
2 posted on 02/13/2002 10:38:48 AM PST by DoughtyOne
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To: RCW2001
Just goes to show how fast these companies change their tune when their antics are exposed.
3 posted on 02/13/2002 10:40:00 AM PST by Reaganwuzthebest
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To: RCW2001
The ranking Democrat on the House Commerce subcommittee on telecommunications and the Internet...

Wow! It's been a long time since I've been thankful to a Democrat for anything!

4 posted on 02/13/2002 10:41:44 AM PST by PaulJ
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To: RCW2001
My only shock is that anyone is upset by all the web tracking. After all, if it catches ONE TERRORIST....
5 posted on 02/13/2002 10:44:52 AM PST by Lazamataz
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To: Lazamataz
Hmmmm. I'd be terrorized every day that my web surfing habits were being monitored. I was going to cancel Comcast over the issue, which would be a shame, because I do like the service. But the thought of my web-surfing habits being subpenaed in a civil suit scares the bejesus out of me. Now I don't have to worry about it.

To know how someone spends their time online is to peek into their very mind. Its nobody's business but mine.

6 posted on 02/13/2002 10:52:26 AM PST by Diverdogz
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To: RCW2001
Let's see the original article was posted on FR at 8:57 AM Eastern. That took all of 5 1/2 hours. Not bad...they obviously received more complaints than they acknowledged.
7 posted on 02/13/2002 10:52:36 AM PST by callisto
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To: RCW2001
Too little, too late. I will continue to use my position as a professional computer geek to steer people away from Comcast just as I do AOL. My dollars and those of the people I consult for will go somewhere else.
8 posted on 02/13/2002 11:02:17 AM PST by gnarledmaw
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To: Reaganwuzthebest
It also shows they knew they were wrong.
9 posted on 02/13/2002 11:12:16 AM PST by PRND21
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To: RCW2001
Holy crow, we're saved by a Massachusetts democrat!
10 posted on 02/13/2002 11:13:36 AM PST by Physicist
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To: RCW2001
Kewl. "When they feel the heat, they see the light".

Of course, just 'cuz they say they're stopping their illicit activities doesn't mean that they're actually doing so...


11 posted on 02/13/2002 11:21:43 AM PST by Joe Brower
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To: *computer security in;boston liberty
That was fast Indexing!
12 posted on 02/13/2002 11:33:13 AM PST by Mixer
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To: Diverdogz
Err ... how much privacy do you think you have when you send something out over the ether? You are sending text files over the internet every time you access a web page or post a reply on FreeRepublic. The data is still available should one seek to subpoena it, as those who have been on the business end of litigation over AOL's compliance with such demands have learned.

You have no privacy on the internet unless you make it a point to protect yourself (with encryption, secure sockets, etc.) Even then, you have very little privacy.

The question has not percolated among federal appellate courts whether one has a reasonable expectation of privacy in internet communication, and the Supreme Court therefore has not yet addressed it. My money is on a ruling that the Fourth Amendment simply doesn't apply.

Be careful. Comcast is the least of your worries.

13 posted on 02/13/2002 11:34:47 AM PST by lawyamike
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To: lawyamike
All surfing is recorded by ALL ISPs. This should be stopped and violations should be punished with the death penalty.
14 posted on 02/13/2002 11:37:59 AM PST by dr.cookie
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To: gnarledmaw
I will continue to use my position as a professional computer geek to steer people away from Comcast just as I do AOL.

Prefering a broadband connection to the internet, my options are cable, satellite, and DSL. My cable company is Com(mie)cast. My lease doesn't allow me to have a satellite antenna. That leaves DSL. Any recommendations on a DSL provider?

15 posted on 02/13/2002 11:41:41 AM PST by ELS
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Comment #16 Removed by Moderator

To: Diverdogz
To know how someone spends their time online is to peek into their very mind.
How To Tell If Your Used Computer Belonged To Somebody Famous:

1. The hard drive contains billions and billions of astronomical images.
2. Spell checker reports "strategery" and "misunderestimate" as valid words.
3. Password is "Death To American Infidels"
4. System monitor software has rapidly-increasing entries for "Copies of Windows Sold" and "My Net Worth".
5. You surf to a porn site and are greeted with the message, "Welcome Back, Mr. President"!


17 posted on 02/13/2002 12:00:45 PM PST by steve-b
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To: RCW2001
bttt
18 posted on 02/13/2002 12:01:36 PM PST by mrustow
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To: lawyamike
Thanks a lot, pal. Igorance was bliss until you shattered my delusions :) I figured that things I posted to FR, or any other message board for that matter could be traced back to me. It is scary to think that pages that I access could be discoverd (short of someone confiscating my computer and searching the hard drive.)

Imagine the fishing expeditions that will happen to embarrass someone over the web hits they have made......politicians, divorce cases. Lots of possibilities.

The ultimate nightmare would be for someone to set up a website where you could search for someone elses web hits without a subpena.

19 posted on 02/13/2002 12:37:35 PM PST by Diverdogz
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To: ELS
Whats "good" varies by location/availability, price your willing to pay, etc. If I were you, I would check with the folks at dslreports.com or dslavailability.com to see who provides service in your area and what others in your area have to say.
20 posted on 02/13/2002 12:44:18 PM PST by gnarledmaw
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To: callisto
>Let's see the original article was posted on FR at 8:57 AM Eastern. That took all of 5 1/2 hours. Not bad...they obviously received more complaints than they acknowledged.

With due respect, I recieved (via e-mail) this from my friend at Comcast before 1:00pm Eastern. Four hours is pretty good for a large company like Comcast...:

FOR IMMEDIATE RELEASE

COMCAST STATEMENT ON INTERNET PRIVACY

Philadelphia (February 13, 2002) – Comcast Cable Communications President Stephen B. Burke issued the following statement today regarding Internet privacy:

“Comcast respects the privacy of all our subscribers and is committed to fully protect their rights. Comcast has not shared and will not share personal information about where our subscribers go on the Web, either for any internal purpose or with any outside party, except as required by law. Consistent with our subscriber agreement and our privacy policy, which every subscriber acknowledges before receiving our service, Comcast reviews information in aggregate form only for purposes of network performance management to ensure an optimal Internet network experience for our subscribers.”

“Since we launched our own Internet network six weeks ago in the wake of Excite@Home's bankruptcy, IP and URL information has been stored temporarily. This information has never been connected to individual subscribers and has been purged automatically to protect subscriber privacy. Beginning immediately, we will stop storing this individual customer information in order to completely reassure our customers that the privacy of their information is secure.”

Comcast Corporation (www.comcast.com) is principally involved in the development, management and operation of broadband cable networks, and in the provision of electronic commerce and programming content. Comcast Cable is the third largest cable company in the United States serving more than 8.4 million cable subscribers. Comcast's commerce and content businesses include majority ownership of QVC, Comcast-Spectacor, Comcast SportsNet, The Golf Channel, Outdoor Life Network, a controlling interest in E! Networks, and other programming investments. Comcast's Class A Special and Class A Common Stock are traded on The Nasdaq Stock Market under the symbols CMCSK and CMCSA, respectively.

# # #

21 posted on 02/13/2002 12:56:32 PM PST by Politico2
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To: Diverdogz
Amen. Already, our posts online are a matter of record, easily enough traced back to be used against us. Take care what you say; once it's on Jim's hard drive, there's nothing to stop it from being used against you one day. Not by Jim, but by somebody who slaps him with a subpeona demanding copies of all your posts.

Then, every offhand comment, every "nuke the ragheads" sentiment, can and will be used against you. Along with anything that could be construed as insider information about your place of work, sexually harassing comments... you name it.

22 posted on 02/13/2002 2:01:51 PM PST by kezekiel
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To: Politico2
Thank you for noting the correct timeframe. I'm glad to see they had what appears to be a positive reaction.
23 posted on 02/13/2002 2:09:21 PM PST by callisto
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To: dr.cookie
"All surfing is recorded by ALL ISPs. This should be stopped and violations should be punished with the death penalty"

Actually no. The smart companies don't want any type of records on what their customers do online, simply because they don't want to be in the middle of any potential future lawsuits. Consider this senario.

Plaintif subpoenas records of ISP claiming that these records will prove allegations that Defendant was slandering Plaintif online.

If the ISP refuses Plaintifs request the ISP could be charged with contempt of court.

If the ISP complies with the court order, the ISP could be sued by Defendant for releasing private information damaging to Defendant.

But if the ISP has no records of Defendants online activity, WALLA, problem solved:)

24 posted on 02/13/2002 2:58:01 PM PST by monday
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To: RCW2001
A little bit of advice for my fellow FREEPERS:

The Anonymizer Service

Well worth the money.

25 posted on 02/13/2002 3:50:35 PM PST by BigBillLee
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To: gnarledmaw
Do you have any advice as to what ISPs are the best, in terms of quality service, reliability and respect for customer's privacy? I just chose mine out of a phone book, although a computer-savvy friend recommended 'Anything except AOL!' Thanks.
26 posted on 02/13/2002 7:29:58 PM PST by pariah
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YES!!!!!!!! WOOOOOOHOOOOOOOOOOO!!!!!!! I've been gaving this problem where no matter how many times I hit refresh or go to a website, it was always the same and not updated for at least 24 hours. Now that Comcast has stopped spying (I use Comcast), the pages refresh everytime and I get an updated screen!! Yes!!!!!!
27 posted on 02/14/2002 4:39:06 AM PST by The Bored One
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To: The Bored One
Was this a contrived controversy?

Comcast promises not to track subscribers

By Thomas C Greene in Washington
The Register.com

Posted: 14/02/2002 at 10:20 GMT

A little brouhaha started last week with a post to the Vuln-Dev mailing list, in which a contributor called J. Edgar Hoover observed that Comcast's cable Internet service was using an Inktomi traffic server capable of recording the comings and goings of its subscribers.

Five days later the Associated Press' Ted Bridis got hold of the story and 'broke' it, without bothering to credit his source, apparently in hopes that the world would credit him with this amazing discovery.

There isn't actually a great deal to this story beyond speculation, or you'd have read it here back on the seventh, when J Edgar stepped forward.

The questionable equipment isn't necessarily a problem. ISPs and NSPs often use caching hardware to serve pages more quickly and balance traffic loads. Companies also gather aggregate data which they sell to the ever-inquisitive advertising industry.

The real question here would be 'what is Comcast doing with this information?' And of course our wire drone offers not one shred of evidence that it was being misused -- which would, of course, constitute a story.

The upshot of all this hack-fabricated 'controversy' is that Comcast has stated that it wasn't tracking users' surfing habits and wasn't selling user-specific marketing data. The company further issued a guarantee that they won't do any such thing in future.

"Comcast reassured customers Wednesday that the information had been stored only temporarily, was purged automatically every few days and 'has never been connected to individual subscribers,'" Bridis writes.

Meanwhile, on the illusory strength of Bridis' speculation-as-news, US Representative Edward Markey (Democrat, Massachusetts) got his privacy-advocacy knee a-jerking (not that it takes much to effect this phenomenon), and contacted Comcast warning them that they might or might not be in violation of federal law, depending on what they were or weren't doing with the data, which of course Bridis, you and I don't know, and now probably never will.

But if we look at the Comcast subscriber agreement, we get the feeling that they wouldn't dream of collecting user-specific data, unless they happen to feel like doing so.

"Comcast considers the personally-identifiable Customer information that is collected to be confidential. Comcast will disclose to third parties personal information that Comcast maintains related to Customers only when it is necessary to deliver the Service to customers or carry out related business activities, in the ordinary course of business, for ordinary business purposes, and at a frequency dictated by Comcast's particular business need, or pursuant to a court order or order of any regulatory body having jurisdiction over matters which are the subject of this Agreement."

Mostly that's a lot of idiotic legal boilerplate meant to discourage frivolous lawsuits. The fact is there are laws which make it a crime to intercept a person's communications without their knowledge and consent; and subscriber agreements aren't quite at the point where they absolve companies of responsibility for criminal activity.

Not yet, anyway. ®

28 posted on 02/14/2002 5:58:53 AM PST by Politico2
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To: BigBillLee
I downloaded the program and it didn't turn up on my browser. What now?
29 posted on 02/14/2002 6:38:45 AM PST by Ozarkie
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To: Ozarkie
E-mail customer support. I had no problems.
30 posted on 02/24/2002 8:49:12 AM PST by BigBillLee
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