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Head of Red Lobster Replaced After All-You-Can-Eat Failure
Associated Press ^ | 9/24/03 | Richard Gibson

Posted on 09/24/2003 8:19:05 PM PDT by jimbo123

DES MOINES, Iowa (Dow Jones/AP) - Darden Restaurants Inc. Wednesday said it had replaced the head of Red Lobster, its biggest chain, after an all-you-can-eat crab promotion went awry.

Darden President and Chief Operating Officer Dick Rivera will succeed Edna Morris as president of Red Lobster.

Morris, who had been in that job just 18 months, left to pursue other interests, the company said.

Darden executives said Red Lobster management had badly miscalculated how many times customers would refill their plates after paying $20 for an "endless" crab entree. Meanwhile, crab prices were going up, sending the profit margin crashing.

"It wasn't the second helping on all-you-can-eat but the third," said company chairman Joe R. Lee on a conference call.

"And maybe the fourth," added Rivera.


TOPICS: Business/Economy; News/Current Events
KEYWORDS: business; crab; failure; promotions; redlobster
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To: Old Professer
I remember a Howard Johnson's that had an 'all you can eat' policy, and I remember a friend who got kicked out after 20 some servings. Not the best idea.

On the other hand, one of my favorite places to go out in the Amish country is an 'all you can eat' smorgasbord where lunch is under 8 dollars, and dinner about 12. Not the fanciest food, but basic and fresh. Seats about 2,000 people though it is usually only half full during the week.
51 posted on 09/24/2003 9:32:22 PM PDT by Held_to_Ransom
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To: Hunble
explain?

If you mean the closures, it is deep in those drafts. There is as one possibility a 'Level 1 Habitat Closure' at two places known as the 'Mudhole' and the 'Hudson Canyon'. That means off limits to fishing of any kind. And those are the two primary offshore fishing areas. It basically shuts down 90% of the commercial and 50% of the recreational action.

52 posted on 09/24/2003 9:33:24 PM PDT by StriperSniper (The slippery slope is getting steeper.)
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To: ForOurFuture
http://www.phillipsoc.com/index.html
53 posted on 09/24/2003 9:35:06 PM PDT by dennisw (G_d is at war with Amalek for all generations)
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To: Held_to_Ransom
My wife and I did visit one restaurant. Single serving at the salid bar is $2.80

Grazing fee is $8.00

We could not stop laughing.

54 posted on 09/24/2003 9:36:40 PM PDT by Hunble
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To: Old Professer
"Back in the car-pool days we had two guys who were Canteen officers for the V.A.; they would would regale us with their tales of who had been kicked out of the most "All-you-can-eat" buffet places from coast to coast."

Lol, i'll bet gas mileage suffered when they rode in your car.
55 posted on 09/24/2003 9:38:10 PM PDT by OldCorps
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To: OldCorps
Put it this way:

The combined weight between my wife and I is over 500 lbs.

We like to eat!

56 posted on 09/24/2003 9:40:25 PM PDT by Hunble
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To: WackyKat
Three months later, the local news reported that the place had been closed by order of the Health Department when an inspector found numerous skinned DOG carcasses in the meat freezer

Korean-Chinese!, Big Mistake...Was it an Korean all-you-can-eat?...Hmmmm, Puppy dog. :\

57 posted on 09/24/2003 9:46:25 PM PDT by skinkinthegrass (Just because you're paranoid,doesn't mean they aren't out to get you. :)
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To: Hunble
Me too. No abused childhood, nothing to do with McDonalds, not Bush's fault :') I just like to eat more good food than good for me food. All you can eats are a waste of money for me though. I like to graze and would rather order off the menu and take a doggie bad home for later.
58 posted on 09/24/2003 9:47:12 PM PDT by CindyDawg
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To: CindyDawg
Since my wife and I married 17 years ago, we have each gained over 100 lbs.

My fault, since I do all of the cooking in the family.

I demand quality food and judge restaurants rather harsh. At a minimum, a restaurant must prepare their food better than I can.

That is why I am having a difficult time with this initial Red Lobster story. Their crab legs were not worth the amount of money being charged. I could go to the local grocery store and purchase the exact same item at 1/3 of the cost.

59 posted on 09/24/2003 9:53:23 PM PDT by Hunble
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To: jimbo123
YOu don't get much meat eating crab. I can see 3 helpings as not THAT outrageous.
60 posted on 09/24/2003 9:55:16 PM PDT by lawgirl (Chillin' on the Lido Deck)
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To: dennisw
"Dunno. The Chinese buffets seem to make it work."

We've got one of those Chinese buffets here in town, and it is one weird place.

The staff literally gets replaced EVERY week! We go there about two times a week, and every week there is a new manager and new waitresses...it's spooky! I finally asked one of the few people who spoke a little bit of English where everybody went that was there the week before and he said "They miss their villages."

And not a single one is an Oregonian, nor have they ever lived in Oregon. I asked one of them if the buffet is the same one as the one in Medford, and he just stared at me, I said "You know, Medford, 30 minutes away?" and he said he didn't know where it is. I don't think any of them lived in Oregon before they got their jobs, and I dunno, it's just weird!

But the food is sure good, I don't see how they make money...they have crabs, prawn, crayfish, salmon, ribs, really expensive food, and lots of it, all for less than $8.00.

Ed
61 posted on 09/24/2003 10:23:38 PM PDT by Sir_Ed
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To: Semper911
My thought exactly. Read the headline 3 times, and still envisioned some sort of Frankenstein monster lobster.
62 posted on 09/24/2003 10:32:32 PM PDT by thepizzalady
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To: Melas
Golden Coral tried this a few years back, and it was a short experiment. A buddy of mine and I managed to eat 9 plates a piece one night. I think it was only $14 then. No way did they even come close to making up their cost.

I ate 10 lobster tails at a buffet once. But then, I was about 20 at the time and had a metabolism that burned off any quantity of food with no problem. Wish I could still say that...

63 posted on 09/24/2003 10:32:54 PM PDT by Ichneumon (Life is too short to waste time on trolls)
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To: piasa
If they would learn not to overcook their fish they would do more business.

They've gotten better at that in the past couple of years. Or at least the ones around here have.

64 posted on 09/24/2003 10:33:34 PM PDT by Ichneumon (Life is too short to waste time on trolls)
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"Red LobSTER!"

"Red LobSTER!"


65 posted on 09/24/2003 10:39:16 PM PDT by Diddle E. Squat
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To: Hunble
Now a very well prepared lobster dish is another matter. My wife and I did spend over $100 one evening for an all-you-can-eat lobster celebration. It was my way of telling my wife how much I love her.

"I love you, honey. Here's a plate of fresh steamed sea cockroaches"

66 posted on 09/24/2003 10:39:19 PM PDT by natewill (Start the revolution NOW!)
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To: Hunble
Crab is too difficult to eat (you have to work for it)

That's why I generally skip Snow Crab, even though I enjoy all types of seafood. On the other hand, when King Crab is available, ooh baby... It's more expensive than Snow Crab, but a) it tastes better, and b) it's bigger, so each leg or claw segment gives up a much larger chunk of meat. Great stuff.

67 posted on 09/24/2003 10:41:34 PM PDT by Ichneumon (Life is too short to waste time on trolls)
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To: dennisw
Dunno. The Chinese buffets seem to make it work. Some have snow crab legs and you can eat as many as you want.

Yeah, but they have 99 other kinds of food for you to fill up on also. Not many customers will fill up on nothing but crab.

But if a restaurant is stupid enough to have an all-you-can-eat crab-and-only-crab special...

68 posted on 09/24/2003 10:44:34 PM PDT by Ichneumon (Life is too short to waste time on trolls)
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To: Hunble
At a minimum, a restaurant must prepare their food better than I can.

Since restaurants have preparing and serving food as their very business, it always amazes me how many of them can't even manage to do it with minimal competence. I mean, many dishes seem to have had the flavor surgically removed... How in the heck do they *do* that?

69 posted on 09/24/2003 10:50:04 PM PDT by Ichneumon (Life is too short to waste time on trolls)
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To: jimbo123
So if FR opened a restaurant, what dishes/cuisine would we offer?
70 posted on 09/24/2003 10:50:20 PM PDT by natewill (Start the revolution NOW!)
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To: jimbo123
So if FR opened a restaurant, what dishes/cuisine would we offer?
71 posted on 09/24/2003 10:52:35 PM PDT by natewill (Start the revolution NOW!)
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To: Peelod
Isn't squab young pigeon?
72 posted on 09/24/2003 11:46:05 PM PDT by Wacka
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To: Wacka
I worked at a Denny's ~20 years ago when coffee was 40 cents a cup. The manager told us it cost them 3 cents, that's why they offered free refills. There's no way they would lose money on coffee. Imagine what the profit margin at Starbucks is nowadays.
73 posted on 09/24/2003 11:49:53 PM PDT by Wacka
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To: jimbo123
Darden Restaurants Inc. Wednesday said it had replaced the head of Red Lobster, its biggest chain, after an all-you-can-eat crab promotion went awry.

I don't suppose my observation that "a fish rots from the head down" would be particularly welcome at this juncture, would it?

74 posted on 09/24/2003 11:56:54 PM PDT by strela (I wonder if a certain political candidate will have to "make a reservation" to pay back that money?)
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To: WackyKat
Several years ago, an "all you can eat" Chinese buffet opened down the street from my office. I and several co-workers went during the Grand Opening week. Although the food was edible, I quickly lost my appetite as I watched, all around me, tables full of grossly obese people shoveling-and I mean shoveling- food into their mouths as fast as they could swallow. And they went back for plate after plate.The sights were so disgusting, I never returned to the restaurant.

I used to have a roommate that weighed over 350 lbs and I could see the palpable look of fright from managers whenever we walked into a buffet restaurant. One time we were at a pizza buffet run by an Asian man who came out after the second trip to the buffet and announced,

"That's all you can eat."

My friends argued that "all you can eat" was generally the descretion of the customer, not the restaurant.

But the guy persisted with his heavy accent,

"Yea. the sign say 'all you can eat'. Well, that's all you can eat."

I guess it all depends on your translator.

75 posted on 09/25/2003 12:10:34 AM PDT by Tall_Texan (http://righteverytime1.blogspot.com - home to Tall_Texan's latest column.)
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To: dennisw
here in california there are tons of "hot pot" places. And a foul place called "Todai"

you cook at your own table on a little grill...but its all you can eat for $17-25...

all you can keep down maybe is a better description. but endless piles of chicken, seasoned chicken, lamb, pork, seasoned pork, beef, seasoned beef, sushi, random fish, crab, lobster sundays, salads, and even creme brulee
76 posted on 09/25/2003 12:18:03 AM PDT by KneelBeforeZod (If God hadn't meant for them to be sheared, he wouldn't have made them sheep.)
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To: Sir_Ed
And not a single one is an Oregonian, nor have they ever lived in Oregon. I asked one of them if the buffet is the same one as the one in Medford, and he just stared at me, I said "You know, Medford, 30 minutes away?" and he said he didn't know where it is. I don't think any of them lived in Oregon before they got their jobs, and I dunno, it's just weird!

I'll bet they're all still voting Democrat in Oregon, though!

77 posted on 09/25/2003 12:19:44 AM PDT by Tall_Texan (http://righteverytime1.blogspot.com - home to Tall_Texan's latest column.)
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To: dagnabbit

Homer: All you can eat- hah!

Lionel Hutz: Mr. Simpson, this is the most blatant case of fraudulent advertising since my suit against the film, Neverending Story.

Homer: Do you think I have a case?

Lionel Hutz: Now Homer, I don't use the word "hero" very often. But you are the greatest hero in American history.


Lionel Hutz: Mrs. Simpson, in your own words, please tell us what happened after you and your husband were ejected from the restaurant.

Marge: We pretty much went straight home.

Hutz: Remember, Mrs. Simpson, you're still under oath.

Marge: We drove around until 3:00 in the morning looking for another open all-you-can-eat seafood restaurant.

Hutz: And when you couldn't find any?

Marge [weeping]: We went fishing!

Hutz: Ladies and gentlemen of the jury, do these sound like the actions of a man who's had ALL he could eat?

Fat Jury: [murmurmed agreements]

Fat Jury Man: That could have been me!

78 posted on 09/25/2003 12:27:57 AM PDT by KneelBeforeZod (If God hadn't meant for them to be sheared, he wouldn't have made them sheep.)
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To: Skip Ripley
I worked at Red Lobster myself many years ago...Gaaaa, the drugs you could find at that place---unbelievable. Is there a full-service restaurant in America where you can't get hard drugs from the first cook AND the bartender?
79 posted on 09/25/2003 12:37:22 AM PDT by stands2reason
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To: Tall_Texan
I used to have a roommate that weighed over 350 lbs and I could see the palpable look of fright from managers whenever we walked into a buffet restaurant. One time we were at a pizza buffet run by an Asian man who came out after the second trip to the buffet and announced, "That's all you can eat."

Sounds like Louie Anderson's "Chinese Buffet" comedy routine. Anderson is a large, overweight stand-up comedian whose signature is a hilarious bit about him being kicked out of a Chinese buffet.


80 posted on 09/25/2003 12:48:29 AM PDT by Ichneumon
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To: jimbo123
"One more after dinner mint, sir?"


81 posted on 09/25/2003 1:18:32 AM PDT by JENNIFER_SMITH
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To: JENNIFER_SMITH
"But it's only waffer thin."
82 posted on 09/25/2003 1:20:49 AM PDT by ABG(anybody but Gore) (Dammit Jim, I'm a doctor, not a Tagline!)
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To: Chemist_Geek
Aww, too bad. We'll make sure that only visually-approved people are allowed to be out in public.

Don't give the idiots on the left any ideas please! lol

83 posted on 09/25/2003 1:23:34 AM PDT by Fledermaus (While Bush doesn't usually please my conservative heart, no DimbulboRat can keep us safe!)
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To: stands2reason
I don't know, but I worked at a Whirlpool factory in Ft. Smith, AR in the summer of 1978 and 1979.

You could buy any drug you wanted in that place.
84 posted on 09/25/2003 1:26:52 AM PDT by Fledermaus (While Bush doesn't usually please my conservative heart, no DimbulboRat can keep us safe!)
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To: tgslTakoma
LOL!
85 posted on 09/25/2003 4:16:25 AM PDT by BufordP
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To: okie01
I don't want to go anywhere and pay money to "share" anything.
86 posted on 09/25/2003 4:29:47 AM PDT by Crawdad (I cried because I had no shoes, until I met a man who had no class.)
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To: cyborg
I don't bother with 'all you can eat' menus because I'm not a greedy pig. They were stupid in the first place to offer 'all you can eat' in the fattest nation on the planet in the first place.

Red Lobster isn't the first restaurant chain to find this out. One or two food hogs showing up every night and not leaving can throw the profit margin way off.
KFC tried an all-you-can-eat buffet around here and it went "belly up" as well. ha!
Too many food hogs in America. Overheard at a Chinese all-you-can-eat buffet restaurant, "You go home now. You no good. You too fat"

87 posted on 09/25/2003 4:59:43 AM PDT by ThirstyMan
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To: ThirstyMan
Actually, I worked for a woman who ran a Chinese buffet. She said she always made money by the end of the week. The small eaters generally override the big eaters.

I remember her walking up to this big guy who was on his 5th plate saying "I like you. You big eater. You leave nothing on plate. Child in China die for that". It was hilarious because she really didn't speak pidgen like that.

88 posted on 09/25/2003 5:07:09 AM PDT by AppyPappy (If You're Not A Part Of The Solution, There's Good Money To Be Made In Prolonging The Problem.)
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To: jimbo123
Bump for later, for some reason.
89 posted on 09/25/2003 5:09:53 AM PDT by Skooz (All Hail the Mighty Kansas City Chiefs)
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To: AppyPappy
"I like you. You big eater. You leave nothing on plate. Child in China die for that". It was hilarious because she really didn't speak pidgen like that.

I once read about a true incident many years ago involving a woman who was invited to a diplomat's dinner, back in the days when international travel still wasn't a routine thing and foreign visitors were considered rather exotic. Seated across from her was the US Ambassador from China, who she was told had just arrived in the United States. He remained quiet during the meal, and in an effort to make conversation and help him feel welcome, she motioned towards the soup bowl he was eating from and tentatively asked, "likee soupy"? He just smiled and nodded politely.

As the meal ended, it turned out that one of the after-dinner speakers was the Ambassador from China himself, who went to the podium and delivered an eloquent speech in flawless, cultured English.

When he ended his speech, he walked back to his seat, sat down, and asked the woman, "likee speechy?"

90 posted on 09/25/2003 5:28:46 AM PDT by Ichneumon
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To: Hunble
I do not care what the article said. From personal experience, I was not willing to spend that amount of money for crab claws.

Well, bully for you, big guy. I understand now.

91 posted on 09/25/2003 5:38:31 AM PDT by willieroe
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To: stands2reason
"Kitchen Confidential" might be a interesting read for you. Lots of drugs and scandals even in high end dining
92 posted on 09/25/2003 8:13:57 AM PDT by KneelBeforeZod (If God hadn't meant for them to be sheared, he wouldn't have made them sheep.)
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To: Diddle E. Squat
"Rock Lobster" is among the silliest and weirdest pop hits in history.
93 posted on 09/25/2003 8:24:56 AM PDT by Pyro7480 (“We are all born ignorant, but one must work hard to remain stupid" - Benjamin Franklin)
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To: Ichneumon
That's why I generally skip Snow Crab, even though I enjoy all types of seafood. On the other hand, when King Crab is available, ooh baby... It's more expensive than Snow Crab, but a) it tastes better, and b) it's bigger, so each leg or claw segment gives up a much larger chunk of meat. Great stuff.

I love snow crab AND king, but my favorite has to be Dungeness. I had some at Friendly's Family Restaurant (not the chain) in southern Florida and it was the BEST crab I'd ever had.

Crab is the "great equalizer" for me. I had a gstric bypass 11+ years ago, and eat very slowly. Most of the time when I go out to dinner with friends and family, I'm still working on my entree when they bring the check. That gets tedious! Crab forces THEM to slow down, I don't fill up that fast and we finish at the same time.

The quality of crab at Red Lobster varies. The one we visited in Pontiac, MI was pretty poor, and they changed their regular shrimp in the scampi dishes to popcorn shrimp! What cheapskates! The RL in Jackson (our new home), on the other hand, is 100% better. The food is always hot and the service is consistently excellent. They should never fire that manager and the waitstaff deserves a raise.

94 posted on 09/25/2003 8:26:40 AM PDT by Kieri
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To: Hunble
The combined weight of myself, my wife, my 19 year old daughter, 2 Lab-mix male dogs and an Australian female dog is 540 pounds.
95 posted on 09/25/2003 8:35:00 AM PDT by Old Professer
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To: Sir_Ed
Sounds more like a way-station for indentured immigrant workers than a legitimate restaurant.
96 posted on 09/25/2003 8:38:35 AM PDT by Old Professer
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To: WackyKat
Powder..Patch..Ball FIRE!

numerous skinned DOG carcasses in the meat freezer

Nothing wrong with a little beagle in your General Tsou if it is prepared correctly...(grin)

97 posted on 09/25/2003 8:40:05 AM PDT by BallandPowder
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To: dennisw
dennis, Red Lobster sucks out loud anyway. If anyone thinks they're getting fresh seafood from Red lobster, they're sadly mistaken.

Red Lobster had franchises in Hyannis and Bangor. Neither one could compete with real seafood and closed their doors.

Maybe it works in St. Louis, but not on the coast.

98 posted on 09/25/2003 10:15:56 AM PDT by metesky (("Brethren, leave us go amongst them." Rev. Capt. Samuel Johnston Clayton - Ward Bond- The Searchers)
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To: metesky
Nope, Red Lobster pretty much blows everywhere..
99 posted on 09/25/2003 2:01:03 PM PDT by rftc
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To: cyborg
"All You Can Eat" is not an offer.

It's a challenge!

100 posted on 09/25/2003 2:05:57 PM PDT by AmishDude
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