To be clear, I haven't been totally absent from the sacrament of reconciliation, but my primary experience in the past many years has been communal penance services. These liturgies can be moving and are certainly efficient and convenient for all involved. They can be less intimidating for people who have not received the sacrament in a while, so I understand why they are offered.SACRAMENT is what's missing from these services ... She should just acknowledge it, and say it.
"Hundreds of people with a half-dozen priests at a service that starts at 7:30 p.m. on a school night. Folks are in a hurry even if their best intention is to not be. And I'm not certain contrition can be rushed."
The half-dozen priests are there to hear individual confessions. That's why she felt "rushed" -- because she was conscious that there were long lines waiting behind her for their individual confessions.
So there was the "service" AND there was the "Sacrament" --- the individual confession of a penitent to a priest.