I concur with your feelings towards "the Management" (where is/was the accountaBillity??) And don't forget that "the management" was (and still is) paid for with your and my tax dollars. Do you ever feel that you would like to get a refund due to services NOT rendered?
I tried to get ahold of them to see about a refund. Didn't get too far. The best I could tell is that their number for those sorts of things is.... wait, wait, I've got it right here.... it's "1-800-HaHaHaHaHa!"
(I think Carrot Top does commercials for them, you might catch him on TV. Assuming you haven't shot yours already.)