“See, I knew you’d change your mind.”
No change of mind. Having worked with, around and in the federal government pretty much all my adult life, I started out with very low expectations.
Having a letter of complaint burned and stomped would actually exceed those expectations by a bit.
sitetest
BTW, office I was in was getting regular correspondence from a Korean guy in the DC area regarding Kim Dai Jong.
This gentleman claimed Kim was going to be kidnapped, stuffed into an airline shipping container, and then be sent to Korea.
Don't know what he thought we could do about it ~ but he said he overheard this plan several times at a Marriot Jr. hamburger shop in Bethesday.
(Yes, USPS Inspectors were involved, and presumably they passed the tips along to the FBI, etc.)
We kept a file of his letters and eventually they took up about half a shelf in a lateral file unit.
One of our employs found that the old "complaints increase during a full Moon" story had some foundation ~ not so much in the number of complaints but the type ~ the desperation ~ the existential angst.
You can become very hardbitten handling postal complaints.