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Why Best Buy is Going out of Business...Gradually
forbes.com ^ | 1/02/2012 | Larry Downes

Posted on 01/02/2012 9:56:28 AM PST by Las Vegas Dave

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To: Ted Grant

Amen on CompUSA. They also had huge disdain in my experience for their customers. When I returned 3 memory sticks in a row that did not work, they were very obvious in questioning my ability to operate a computer (when I knew more about the problem than they did). I also had problems in the store with salespeople apparently assuming because I was female I was an absolute idiot regarding computers.


101 posted on 01/02/2012 11:58:00 AM PST by BuckyKat (Green = the new red)
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To: Doc Savage

Martin DX1AE x Series Dreadnought Acoustic-Electric Guitar....


102 posted on 01/02/2012 12:01:37 PM PST by freebilly
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To: RonInNaples

It’s not “bait and switch” if you didn’t get there in time. Retailers don’t have limitless inventory of a particular doodad that happens to be on sale that week.


103 posted on 01/02/2012 12:04:00 PM PST by Future Snake Eater (Don't stop. Keep moving!)
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Comment #104 Removed by Moderator


105 posted on 01/02/2012 12:07:02 PM PST by RedMDer (Forward With Confidence!)
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To: Abathar
So I could just pick it up and pay full price, or shop ahead and pick it up in the back of the store for a lot less cash and have them route a copy to the store on their truck.

Go figure...

It's the best of both worlds for them. They can charge higher in store prices for an item and charge a lower price for the same item online to customers whose demand is more elastic. Since they have so many trucks carrying goods to all their stores scattered across the US, they don't have to pay UPS or Fedex to ship the merchandise to customers' homes or business, they just put the items bought online onto their own trucks and not have to add on a freight charge. The in store prices are still competitive against local retailers while not giving up online sales.

106 posted on 01/02/2012 12:07:21 PM PST by Paleo Conservative
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To: Semper911
Most people use Best Buy as a showroom to look at items, then go buy it online for a cheaper price.

DING! Winner. Spot-On. With the exception of food, prescription med's and some clothing items, we've been buying EVERYTHING online for over 10 years now.

Not only can you always find a better price, what better way to "starve the beast" of taxable revenue? I live in Illinois. Our income taxes just got jacked up 66%, gotta save money somewhere, so guess where that is? You bet - SALES TAX.

I can always find better electronics deals at NewEgg or other online resources, save on the sales tax and get free shipping. I've been using Best Worst Buy as nothing more than a place to put my hands on a product to decide if I like it or not, then buy online. Been doing that for at least a decade.

I do the same for shoes, clothes and even furniture. Always cheaper to buy online, save on the sales tax and get free (or minimal cost) shipping.

If for no other reason, folks should be doing it to deprive their states of sales tax to force their governments to shrink.

107 posted on 01/02/2012 12:07:59 PM PST by usconservative (When The Ballot Box No Longer Counts, The Ammunition Box Does. (What's In Your Ammo Box?))
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To: ken5050
their sales staff isn't commission based

Neither is Best Buy's.

108 posted on 01/02/2012 12:08:30 PM PST by Future Snake Eater (Don't stop. Keep moving!)
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To: Las Vegas Dave
They should have the world by the tail, instead they are killing themselves.

They need to do one thing well: Appeal to instant gratification. Amazon can't make my new toy appear in front of me today, Best Buy has that ability.

They squander that ability by making every purchase an ordeal meant to hang a credit card and an extended warranty around your neck. They make buying a TV almost as hard as buying car.

109 posted on 01/02/2012 12:12:00 PM PST by hopespringseternal
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To: A'elian' nation
My Best Buy usually has lot of open parking spaces in front of it, but it managed to reserve a parking spot for “Fuel Efficient” green cars. Have never seen a reserved spot like that before. What’s up with that?

The Best Buy near me did the same for fuel efficient cars and also had spots for "Parents with Chidren." Anytime I ever went by there, the spots for "Parents with Chidren" were inevitably taken up by single folks or teenage drivers.

And why not, those aren't legal signs and you can't get a ticket for parking in them if you're not driving a "green car" or don't have kids, so I park my Ford F-250 FX-4 Quad-Cab Diesel in the "Green car" spots.

Yep, it pisses the 'greenie weenies' off which is just how I like it.

110 posted on 01/02/2012 12:12:24 PM PST by usconservative (When The Ballot Box No Longer Counts, The Ammunition Box Does. (What's In Your Ammo Box?))
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To: need_auto_help
OBAMA VOTER: We don' take no VISA Cah'.

ME: You have GOT to be kidding... Okay, well how about a Master Card?

Sam's Club takes Discover cards, because Wal-Mart owns a portion of Discover. They do take VISA debit cards that can be processed as credit cards.

111 posted on 01/02/2012 12:12:55 PM PST by Paleo Conservative
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To: need_auto_help

Certainly I know that I lead a very blessed life. Texas is a very red state. I was born and bred here; I am a 6th generation Texan.

There’s no place on earth that I would rather be.


112 posted on 01/02/2012 12:13:25 PM PST by basil (It's time to rid the country of "gun free zones" aka "Killing Fields")
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To: ken5050
Anyone have any experience with HH Gregg..one just opened near me..and a half mle from from the Best Buy...they're supposed to be pretty good...

Had one open up here, also about a mile from a Best Buy. Have to say, HH GREGG sucks. Prices aren't any better than any of the local retailers, the selection (here anyway) is somewhat limited, and they sell the off-brand "Coby" and no-name stuff for nearly the same price as Sony, Panasonic, etc..

I was looking at a new Onkyo receiver & amp for my home, the same make & model at HH Gregg was more than $120 less at Crutchfield and several other online vendors.

Really don't care for HH Gregg. When they first opened here back in October, their parking lot was full every day. I went by there today on my way to Tiger Direct to pick up some cables that I wanted today, the parking lot was more than half empty while everyone elses' was full. I suspect their time in the market here is going to be pretty short.

113 posted on 01/02/2012 12:18:00 PM PST by usconservative (When The Ballot Box No Longer Counts, The Ammunition Box Does. (What's In Your Ammo Box?))
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To: Las Vegas Dave

I live about 5 minutes from a Fry’s and have not been to Best Buy since Fry’s opened. I do find the Fry’s employees more helpful; and they have a huge selection. I also buy a lot online.


114 posted on 01/02/2012 12:22:09 PM PST by Sans-Culotte ( Pray for Obama- Psalm 109:8)
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To: Las Vegas Dave
Best Buy’s marketing plan is awful - if one exists at all.

They merchandising, marketing and advertising all fail. A Boston marketing exec, long retired, I could still fix them up fast.

Shame their failing is so easily reversible.

115 posted on 01/02/2012 12:23:32 PM PST by Lady Jag (Laws are spider webs through which the big flies pass and the little ones get caught)
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To: cardinal4
The “Game On, Santa” ad campaign was a turn off for me.

Glad to see I wasn't the only one. I found them disturbing, not funny.

116 posted on 01/02/2012 12:24:25 PM PST by GATOR NAVY ("The bigger the government, the smaller the citizen." -Dennis Prager)
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To: SamAdams76

Since I have become an Apple convert, I pretty much get my stuff at the Apple Store, instead of Best Buy. It’s nice to be able to have them fix my computer, and get it back the next day.


117 posted on 01/02/2012 12:25:09 PM PST by dfwgator
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To: Las Vegas Dave

Other than the high prices, my biggest gripe with PestPie is the constant throbbing of hip hop “music” that saturates the store. It makes shopping an ordeal instead of a pleasure.


118 posted on 01/02/2012 12:30:08 PM PST by Fresh Wind ('People have got to know whether or not their President is a crook.' Richard M. Nixon)
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To: Paleo Conservative

I agree it really does work out for us, we purchased several items this way and saved a lot over the “impulse buy” in the store. Now when I go in and see something I might want we go back to the car and price match it with the on-line price.

My wife is a big shopper and loves using coupons, so she makes one round trip anyway to the different stores in town. Unless we needed it that day for some reason we’ve been saving quite a lot of money this way.

One of our other problems this has helped with is getting packages delivered to our home out in the middle of BFE with a signature required. Unless I get it delivered at my work having it come to our local Walmart for pickup at our convenience is a big plus also.


119 posted on 01/02/2012 12:35:58 PM PST by Abathar (Proudly posting without reading the article carefully since 2004)
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To: Paleo Conservative

I’m not software literate so I like that I can take my laptop to someone who knows what to do when problems arise. I would prefer to purchase online but I’m screwed if the puter acts up.


120 posted on 01/02/2012 12:37:20 PM PST by peggybac
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To: Trod Upon
Do you remember when the back half of every Radio Shack was a component wonderland?

I was the Assistant Manager of a Radio Shack back in the early 80s while I was earning my EE degree.

I actually loved working there and became known as the go to guy for selecting components and half the time I would be drawing circuit diagrams to help customers.

Most of my employees didn't know squat about circuits and tried to just sell the big ticket items but I would end up selling dozens of $100+ tickets for resistors and IC components to very happy customers.

Those were some good times.

121 posted on 01/02/2012 12:39:37 PM PST by OldMissileer (Atlas, Titan, Minuteman, PK. Winners of the Cold War)
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To: Las Vegas Dave

These are the same complaints I heard about Circuit City in the year before it went bankrupt.


122 posted on 01/02/2012 1:07:48 PM PST by Vince Ferrer
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To: Valpal1
and mobile phone apps that let you compare prices while standing in the aisle)

Some of the stores are already working on that problem. When you go into a Sam's club, your cell signal becomes almost dead. The also cover up the upc code with their own code, which the readers on the smartphones won't recognize. Now, that does leave me the chance to manually type in the product, but they are working on making it more difficult.

123 posted on 01/02/2012 1:14:58 PM PST by GOPyouth ("We're buying shrimp, guys. Come on." - Dear Leader)
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To: umgud

I noticed that as well. I counted about 30 workers and only 1 person at customer service to help a growing line.

I don’t really care for their store layouts and just in general their stores, period.


124 posted on 01/02/2012 1:23:20 PM PST by Secret Agent Man (I'd like to tell you, but then I'd have to kill you.)
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To: I_Like_Spam

And Sears and Radio Shack have closed a lot of under-performing stores recently. Sears and Kmart said this year they’d be closing hundreds of stores after this years’ black friday.


125 posted on 01/02/2012 1:24:50 PM PST by Secret Agent Man (I'd like to tell you, but then I'd have to kill you.)
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To: bigbob

All I can tell about McDonalds is that they have gone 100% black with their marketing. Every commercial I ever see with them is all black, their music they use is styled to appeal to blacks.

Course I don’t eat ammonianized beef products anymore.


126 posted on 01/02/2012 1:29:44 PM PST by Secret Agent Man (I'd like to tell you, but then I'd have to kill you.)
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To: Semper911

Sadly I got good sales help on two occasions at Circuit City.


127 posted on 01/02/2012 1:30:00 PM PST by omega4179 (We can't wait!............. for the end of an error.....1-20-13)
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To: cardinal4
The “Game On, Santa” ad campaign was a turn off for me..

For me too, and it seems like lots of other people as well. For about the last year or so I've done the majority of my electronics shopping at Fry's due to them having better prices, but this Best Buy ad campaign was the final reason I'm done with them.

128 posted on 01/02/2012 1:51:12 PM PST by KJC1
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To: A'elian' nation; All

Best Buy Co., best known as a vendor of giant televisions, is veering in a new direction: selling green vehicles.

America’s largest consumer-electronics retailer by sales has quietly begun offering electric-powered scooters, bicycles and Segway Inc. transporters in 19 locations in California, Oregon and Washington.

It is throttling up the venture this summer with the introduction of the Brammo Enertia, a futuristic electric motorcycle that can travel 45 miles at speeds of up to 50 miles per hour and plugs into a standard wall outlet. Best Buy wouldn’t disclose when it will begin ...


129 posted on 01/02/2012 2:13:07 PM PST by Las Vegas Dave
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To: GOPyouth

Making it more difficult for buyers to shop won’t solve the problem. It will simply drive buyers elsewhere.

Eventually, the inability to cut costs in order to compete with the internet is going to cause businesses to start looking at government for solutions.

That’s what the demand for internet sales tax is about. But that still won’t solve all their problems, especially if consumers band together to stop congress from implementing.

Eventually corporation are going to have start managing for product quality and customer service and stop managing for increased stock value.


130 posted on 01/02/2012 2:30:07 PM PST by Valpal1 (Worst tyranny is to force a man to pay for what he does not want because you think it good for him.)
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To: SamAdams76

Look back at Ray Kurzweil’s predictions on singularity.

every product that displays or plays media sold at Best Buy currently, Within 5 years we could see being a single device in multiple sizes sold as a loss leader for Itunes, Netflix, and Rhapsody, (and their competitors once NFLX goes B/K) etc.

NO more desktops, laptops, tablets, cellphones, in-car stereos, etc.

Just a single device you carry with you that has access to your entire cloud of data. Wireless connection, fast recharge batteries, and a basic commodity with very low profit margins, or maybe the electronics sold as loss leaders for subscription services...

We’re looking at universal wireless A/V standards, we are already looking at the sale of a LCD panel as a generic zero profit commodity, that leaves Best Buy with home appliances for the kitchen.

Not only is Best Buy going to lose out to Newegg, I think Best Buy will lose out to Spotify, Rhapsody and Itunes, and the local cable and satellite TV companies.


131 posted on 01/02/2012 2:46:35 PM PST by JerseyHighlander
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To: Truth29

I reversed the charge on the credit card and left the stove where she fell after discussing the situation with Customer Service and the store manager that said they’d do me the favor of allowing the return minus 15% ($225) “per their return policy.” I despise Best Buy.


132 posted on 01/02/2012 3:13:45 PM PST by publana (Beware the olive branch extended by a Dem for it disguises a clenched fist.)
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To: umgud

And when one does, is all too often gratuitously clueless. Went to look at 3D HDTVs: insisted the depth effect “popped out more” on one than another because it had “more lines”.


133 posted on 01/02/2012 5:49:41 PM PST by ctdonath2 ($1 meals: http://abuckaplate.blogspot.com/)
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To: BuckyKat

CompuUSA was awful. They had OK prices but it was essential that you knew exactly what you wanted. Their salespeople were useless.

They closed all their stores. I think they are just an online store now, if anything.


134 posted on 01/02/2012 6:14:34 PM PST by Ted Grant
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To: Perdogg

I got a flat screen at BB several years ago. I got a great price, and a three year no interest deal. I’ll be going back to BB.


135 posted on 01/02/2012 6:30:00 PM PST by Politicalmom (Lazamataz for president!! NO MORE RINOS!!)
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To: bigdaddy45

I find the reviews on Amazon more helpful than going into a store and looking at the product. Though I will admit that the last time I went into a Circuit City was to confirm which TV I would buy on Amazon after I’d thoroughly researched and was down to just a couple options. Amazon delivered and installed identical unit for nearly $100 cheaper than CC even before sales tax savings. CC is bankrupt now and it has been longer than that since I was in a BB.

There is simply nothing that interests me in a BB that I cannot find volumes more information about online and without the hard sell tactics. DVDs? read the reviews and rent or download from Netflix. CDs? Amazon if I want to own, Grooveshark if I want streaming. Appliances? research online and Lowes or Home Depot have the better deals. TVs or stereos as example above. Computers? Amazon or direct from a vendor like Dell. Digital photography? B&H for higher end, Amazon for the basics. If I absolutely feel the need to play with hardware in a store Fry’s is about as easy to get too and is a much more fun.


136 posted on 01/02/2012 10:51:23 PM PST by Flying Circus
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To: umgud
Went to Best buy for 2 brands of TV'S I liked , did not have them in stock, asked when they would arrive, didn't know, asked if I were to another TV would they take away my old 300 lb TV, didn't know as it was heavy. After all the negative answer including a date when I could expect the delivery, didn't know, this moron wanted to know if he should order one for me. Went to HH Gregg, had the TV I wanted, delivered it the next day, Sunday, and took the 300 lb TV away with them.
137 posted on 01/03/2012 2:45:10 AM PST by chiefqc
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To: umgud
Went to Best buy for 2 brands of TV'S I liked , did not have them in stock, asked when they would arrive, didn't know, asked if I were to another TV would they take away my old 300 lb TV, didn't know as it was heavy. After all the negative answer including a date when I could expect the delivery, didn't know, this moron wanted to know if he should order one for me. Went to HH Gregg, had the TV I wanted, delivered it the next day, Sunday, and took the 300 lb TV away with them.
138 posted on 01/03/2012 2:45:23 AM PST by chiefqc
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To: G Larry

How many of us are guilty of wasting sales staff time “researching” a product, only to leave the store empty handed and purchase on-line.


I don’t know how this is in Christianity but this is one of the Torah’s commandments. So I try very hard not to do it.


139 posted on 01/03/2012 2:53:09 AM PST by Yaelle
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To: Trod Upon
Do you remember when the back half of every Radio Shack was a component wonderland?

Those were good days to be an inquisitive kid. Back when electronics also had physical properties that you could inspect, measure and test. Todays electronics are nearly all a "magic box" where if it breaks you throw it away and buy a new one.

140 posted on 01/03/2012 2:06:57 PM PST by MarineBrat (Better dead than red!)
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To: Las Vegas Dave

NOOOOOOOO!!!!!! Please don´t go under Best Buy! I got my Compaq Presario laptop from them FREE a couple of years ago via coupons and was hoping to do a repeat when the next OS come out.


141 posted on 01/03/2012 2:16:04 PM PST by PJ-Comix ("Now I am become Death, destroyer of oysters" ---from the Buffetvad Gita)
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To: Las Vegas Dave

I must have the only decent Best Buy in the world. The staff is very friendly and helpful. I buy there. Often. (No, I don’t work there.)


142 posted on 01/03/2012 2:24:38 PM PST by PjhCPA (The term RINO implies most Republicans are conservative...and that's a joke.)
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